Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
Southwest Airlines. When's the last time you heard a good story,
a good story about Southwest Airlines. They used to be
all the time.
Speaker 2 (00:07):
They used to be nothing but good stories.
Speaker 1 (00:08):
Always good. And the last year or so, I don't
know what's happened there. I don't know was there some
big change in the corporate leadership or or what might
have gone on, because everything I hear about Southwest Airlines
lately has had a negative connotation to it. This time
around two blind women, I know, is it offensive to
(00:33):
call them women or blind persons? Two blind persons? Well,
what two uncited two blind women are in this story?
And we just get so silly with stuff like that.
Southwest Airlines is on the defensive after two blind passengers
found themselves left behind by an Orlando bound plane. The
(00:57):
mishap ended with the pair flying to the city's solo
on their own, essentially private flight. According to The Guardian,
Camille Tate and Sherry Brunn, they're both from Florida. They
had booked a July fourteenth flight from New Orleans to Orlando.
They waited at the gate as the flight was delayed
(01:17):
for five hours while other passengers were quietly shifted to
an early or Orlando bound flight at a nearby gate.
Tate and Brun waited at the original gate unaware of
the change. So here's my first question. When they decided
to put passengers on an earlier flight so they weren't standing,
(01:41):
did they do it like holding up signs or something.
They're blind, they can hear, That's what.
Speaker 2 (01:47):
I was wondering, because those are always announced over the loudspeaker,
or they should.
Speaker 1 (01:50):
Be attention attention passengers of Southeast Yes, so how did
they not get The two say that they missed the
memo literally because no one verbally informed them about the rebooking,
and they posted. Visuals are useless to passengers who can't
see the result. They boarded their intended flight to discover
(02:14):
they were the only ones on board. I might like that. Actually, yeah,
the only two people on this flight because they forgot
about you, a gate agent reportedly told them when Southwest
ultimately got them to their destination. The airlines's apology included
a one dollars voucher for each of them. Wow, a
(02:37):
whole hundred gem. We can have a sandwich. That's pretty fat.
A spokesperson that Southwest said the women technically completed their journey.
Tate and brun Hower said the ordeal highlights a larger problem.
The way that they help their customers requires additional assistance,
(02:58):
and they need to change that. I will only go
so far in the accommodation thing, honestly. And that's not like, Oh,
I don't like people with handicaps. I don't know. No,
that's not how I am. My best friend growing up
was allegedly handicapped. I say allegedly because apparently nobody told
(03:21):
him he was an amazing juggernaut of a human being.
He's still with us, but he's retired and enjoying life
already spends a lot of time playing in impoker tournaments.
Nobody told him he had limitations, so I didn't grow
up putting limitations on him. I am not one who
(03:43):
would extend it to a handicapped person any courtesy that
I would not extend to Zach. If I will hold
the door for Zack, I'll hold the door for them.
If I'll pick up something off the befloras Zach drops it,
I would do the same for them. But I don't
(04:04):
go out of my way to coddle someone who has
an apparent handicap, because I think it's disrespectful to them.
If they need help, they'll say, hey, man, can you
give it? And I'll be happy to Absolutely, I'm a
decent human being. I want to be decent to you.
(04:26):
Absolutely I would help, But you don't go over acting like, oh,
they need me, they need me to open that pickle jar.
I mean it's the same as you know, a guy
walking in the kitchen here, hunt and let me do that.
If she's completely capable, let her do it until she
says I can't get it. Is that wrong? I don't know.
(04:48):
By today's standards, maybe I'm dead wrong. How are you
with this kind of stuff? I mean, do you automatically
help people or do you wait to be asked?
Speaker 2 (04:56):
No, unless it's something like somebody's elder and drop something
and you could tell they need then I might interject myself.
But for the most part, people have their own autonomy
and they if they need help, they'll ask for help.
Speaker 1 (05:08):
Ninety years old on a walker, you know, shoving along
and she she drops her cane off the walker or something. Yeah,
that's just common courtesy and common sense. But you're you know,
you're standing at a crosswalk and it's not one of
those new fangled crosswalks. It has talking to it. It's
just the light splashing and the light the walk light
(05:31):
comes on and people begin walking. Do you go, hey, hey,
blind guy, it's it's walk now. Or do you assume
that blind guy hears other people walking, here's traffic stopping,
and knows what's going on around them and can walk
across the street without you telling him it's okay to walk.
Speaker 2 (05:50):
I imagine he knows how to walk across the street. I
also definitely would say, hey, blind guy.
Speaker 1 (05:55):
Well, yeah, they like that.
Speaker 2 (05:57):
Yeah, especially then you know you got it. Yeah, that
really lies, you know, stupid.
Speaker 1 (06:03):
But I just I don't know, I just I'm I'm not.
I'm not completely ununderstanding of the problem these women had.
But at the same time, if this results in, you know,
Southwest needs to give us one hundred thousand dollars because
they didn't do something our way, I might you might
get some pushback from me on that, but it just
(06:23):
seems like, as a conscious, conscientious employee, somebody on the
Southwest payroll should have said something, and Southwest, instead of
adding insult to injury, should have just said we're sorry.
Instead of giving them a one hundred dollars voucher. That's insulting
(06:44):
and all it does is increase their appetite for more.
Or maybe that's just me A two one nine eight
eighty six. If you have any thoughts, feel free. I'd
love to hear, because you know what, I'm good with
people saying they disagree with me. I don't. I don't
fuss and fight. I'm not like that. If you're rude
or crude or whatever now, but honest debate about something,
(07:04):
I'm always good with a two one WTV. And I
just I think that there is there is that middle
ground that you have to walk between being helpful and
being intrusive when somebody has a handicap or what is
considered a handicap or called a handicap. And as I said,
my buddy, growing up, we used to wrestle all the time. Man,
(07:30):
he whooped me all over the place. I was double
his side, double his size, but that didn't matter. He
used that arm to hurt me, and he knew he could.
He's got like eight thousand degrees hanging on the wall.
Played trumpet in the OSU Marching Band. Yeah, how handicapped
(07:51):
is that? I said? Played band and marching on the
same sentence, a bunch of businesses that are now successfully
and happily retired. If that's a handicap, I'm man put
the label on me. He led an impressive life, accomplished
(08:12):
a great deal. The only time I ever jumped in
to his life is what made us friends. We were
I think four maybe five years old and one of
the more punky kids on the street was out there
picking on him, and I got between him and that
kid and didn't let that happen. And that began our friendship,
(08:38):
and it's lasted a long time.
Southwest Airlines. When's the last time you heard a good story,
a good story about Southwest Airlines. They used to be
all the time.
Speaker 2 (00:07):
They used to be nothing but good stories.
Speaker 1 (00:08):
Always good. And the last year or so, I don't
know what's happened there. I don't know was there some
big change in the corporate leadership or or what might
have gone on, because everything I hear about Southwest Airlines
lately has had a negative connotation to it. This time
around two blind women, I know, is it offensive to
(00:33):
call them women or blind persons? Two blind persons? Well,
what two uncited two blind women are in this story?
And we just get so silly with stuff like that.
Southwest Airlines is on the defensive after two blind passengers
found themselves left behind by an Orlando bound plane. The
(00:57):
mishap ended with the pair flying to the city's solo
on their own, essentially private flight. According to The Guardian,
Camille Tate and Sherry Brunn, they're both from Florida. They
had booked a July fourteenth flight from New Orleans to Orlando.
They waited at the gate as the flight was delayed
(01:17):
for five hours while other passengers were quietly shifted to
an early or Orlando bound flight at a nearby gate.
Tate and Brun waited at the original gate unaware of
the change. So here's my first question. When they decided
to put passengers on an earlier flight so they weren't standing,
(01:41):
did they do it like holding up signs or something.
They're blind, they can hear, That's what.
Speaker 2 (01:47):
I was wondering, because those are always announced over the loudspeaker,
or they should.
Speaker 1 (01:50):
Be attention attention passengers of Southeast Yes, so how did
they not get The two say that they missed the
memo literally because no one verbally informed them about the rebooking,
and they posted. Visuals are useless to passengers who can't
see the result. They boarded their intended flight to discover
(02:14):
they were the only ones on board. I might like that. Actually, yeah,
the only two people on this flight because they forgot
about you, a gate agent reportedly told them when Southwest
ultimately got them to their destination. The airlines's apology included
a one dollars voucher for each of them. Wow, a
(02:37):
whole hundred gem. We can have a sandwich. That's pretty fat.
A spokesperson that Southwest said the women technically completed their journey.
Tate and brun Hower said the ordeal highlights a larger problem.
The way that they help their customers requires additional assistance,
(02:58):
and they need to change that. I will only go
so far in the accommodation thing, honestly. And that's not like, Oh,
I don't like people with handicaps. I don't know. No,
that's not how I am. My best friend growing up
was allegedly handicapped. I say allegedly because apparently nobody told
(03:21):
him he was an amazing juggernaut of a human being.
He's still with us, but he's retired and enjoying life
already spends a lot of time playing in impoker tournaments.
Nobody told him he had limitations, so I didn't grow
up putting limitations on him. I am not one who
(03:43):
would extend it to a handicapped person any courtesy that
I would not extend to Zach. If I will hold
the door for Zack, I'll hold the door for them.
If I'll pick up something off the befloras Zach drops it,
I would do the same for them. But I don't
(04:04):
go out of my way to coddle someone who has
an apparent handicap, because I think it's disrespectful to them.
If they need help, they'll say, hey, man, can you
give it? And I'll be happy to Absolutely, I'm a
decent human being. I want to be decent to you.
(04:26):
Absolutely I would help, But you don't go over acting like, oh,
they need me, they need me to open that pickle jar.
I mean it's the same as you know, a guy
walking in the kitchen here, hunt and let me do that.
If she's completely capable, let her do it until she
says I can't get it. Is that wrong? I don't know.
(04:48):
By today's standards, maybe I'm dead wrong. How are you
with this kind of stuff? I mean, do you automatically
help people or do you wait to be asked?
Speaker 2 (04:56):
No, unless it's something like somebody's elder and drop something
and you could tell they need then I might interject myself.
But for the most part, people have their own autonomy
and they if they need help, they'll ask for help.
Speaker 1 (05:08):
Ninety years old on a walker, you know, shoving along
and she she drops her cane off the walker or something. Yeah,
that's just common courtesy and common sense. But you're you know,
you're standing at a crosswalk and it's not one of
those new fangled crosswalks. It has talking to it. It's
just the light splashing and the light the walk light
(05:31):
comes on and people begin walking. Do you go, hey, hey,
blind guy, it's it's walk now. Or do you assume
that blind guy hears other people walking, here's traffic stopping,
and knows what's going on around them and can walk
across the street without you telling him it's okay to walk.
Speaker 2 (05:50):
I imagine he knows how to walk across the street. I
also definitely would say, hey, blind guy.
Speaker 1 (05:55):
Well, yeah, they like that.
Speaker 2 (05:57):
Yeah, especially then you know you got it. Yeah, that
really lies, you know, stupid.
Speaker 1 (06:03):
But I just I don't know, I just I'm I'm not.
I'm not completely ununderstanding of the problem these women had.
But at the same time, if this results in, you know,
Southwest needs to give us one hundred thousand dollars because
they didn't do something our way, I might you might
get some pushback from me on that, but it just
(06:23):
seems like, as a conscious, conscientious employee, somebody on the
Southwest payroll should have said something, and Southwest, instead of
adding insult to injury, should have just said we're sorry.
Instead of giving them a one hundred dollars voucher. That's insulting
(06:44):
and all it does is increase their appetite for more.
Or maybe that's just me A two one nine eight
eighty six. If you have any thoughts, feel free. I'd
love to hear, because you know what, I'm good with
people saying they disagree with me. I don't. I don't
fuss and fight. I'm not like that. If you're rude
or crude or whatever now, but honest debate about something,
(07:04):
I'm always good with a two one WTV. And I
just I think that there is there is that middle
ground that you have to walk between being helpful and
being intrusive when somebody has a handicap or what is
considered a handicap or called a handicap. And as I said,
my buddy, growing up, we used to wrestle all the time. Man,
(07:30):
he whooped me all over the place. I was double
his side, double his size, but that didn't matter. He
used that arm to hurt me, and he knew he could.
He's got like eight thousand degrees hanging on the wall.
Played trumpet in the OSU Marching Band. Yeah, how handicapped
(07:51):
is that? I said? Played band and marching on the
same sentence, a bunch of businesses that are now successfully
and happily retired. If that's a handicap, I'm man put
the label on me. He led an impressive life, accomplished
(08:12):
a great deal. The only time I ever jumped in
to his life is what made us friends. We were
I think four maybe five years old and one of
the more punky kids on the street was out there
picking on him, and I got between him and that
kid and didn't let that happen. And that began our friendship,
(08:38):
and it's lasted a long time.
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