How do you lead organizational transformation when AI is moving faster than your roadmap can keep up?
Carlie Bissler, a product leader at McKesson, breaks down what it takes to guide large enterprises through change in the age of AI. From building trust and authenticity as a leader to shifting from "change management" to "change leadership," Carlie shares pragmatic advice for preparing your teams — and yourself — for the unknown.
She also gets real about fear in the workplace, the shame some still feel about using AI tools, and why the best CX transformations start on the inside. If you're navigating the messy middle of enterprise innovation, this episode is your blueprint for embracing agility, empowering your people, and staying human in an increasingly automated world.
Key Moments:
00:00 Change Leadership, Innovation, and AI
04:46 Who is Carlie Bislser of McKesson?
06:13 The Role of Psychology in Leadership
14:20 Navigating Organizational Transformation
18:33 Embracing AI and Building Trust
29:12 The Growing Fear of AI in the Workplace
34:32 The Shift from AI as a Cost Center to an Asset
38:03 Mentorship and Community
43:13 Preparing for AI-Driven Transformation
45:43 The Human Touch in Customer Experience
50:57 Lightning Round: Quick Insights & Advice
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Are your teams facing growing demands? Join CX leaders transforming their AI strategy with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce
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