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July 2, 2024 17 mins
In this episode, OpenAI/ChatGPT CEO Sam Altman delves into the transformative potential of artificial intelligence, emphasizing its capacity to serve as a force for good.

He discusses how AI can address global challenges, enhance decision-making, and improve quality of life while also touching on the ethical considerations and the importance of responsible AI development.

This episode offers a profound look at the positive impacts AI can have on society, coupled with practical examples from Altman's experience leading an AI organization.

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Episode Transcript

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(00:00):
Welcome to Hope Global Forms, thedialogue where we bring exclusive conversations with extraordinary
leaders directly to you. I'm yourHope Essen Scant and you can find me
on Instagram at the Essence of Underscore. This podcast is powered by Hope Global
Forms, an initiative of Operation HopeDesigns who inspire, educate and empower you.

(00:22):
Visit us at Hope Globalforms dot organd follow us on social at Hope
Global Form. In today's episode,we have Sam Aufman on the heart of
AI a force for good. Youare. You are the definition of Rainbow's
only follow storms. You cannot havea rainbow at storm. First, I
mean when you're doing good work,the universe wort are just you know,

(00:45):
foldes in behind you, and Ibelieve and I believe that you're trying to
do really good work. And allof our conversations have confirmed over and over
for me to me that you knowwhat you know and what you don't know,
you're curious about, and on allthe other issues you actually care enough
to go to somebody who might know. And this interesting interaction with you and

(01:10):
me and all of you again,I guess hearing this for the first time,
I believe this is abody the firsttime you've done a public appearance in
the last few weeks. Yeah,So we're honored to have you here in
Atlanta. And believe me, Samthinks about everything. So I'm i'm I'm
I'm honored that we're honored to haveyou here because he's he's pitching for the

(01:33):
underserved as an asset. So Samand I've had many conversations, and we
had a meeting in San Francisco wherehe showed me a preview of what would
become chat, GPT and UH.And we had a conversation about Silicon Valley
leaders and I told him that Ithought most of them were geniuses with a

(01:56):
blind spot called people. And Iencouraged him to as he sort of introduced
this technology, which by the way, at the moment, at that moment,
I didn't really understand everything about it. I really didn't we as we
make this transition, I've decided thatI wanted to be on the side of
the angels to find a way tomake this a force for good and to

(02:17):
bring people along in this process.Is that all show your dream? Yeah,
and I really think it will be. I feel so much better about
how the AI future is gonna unfoldnow than I did even a year ago,
and certainly five years ago. Butwatching what the world is doing with
CHAGPT, the way people are usingthese new tools to architect the future,

(02:42):
bring new value to each other,sort of be able to do more,
be happier, learn more, youknow, get better advice the I wasn't
quite sure how this was going togo, to be honest, but seeing
how people are using it to levelup themselves, their communities, the companies
they can create, the ideas theyhave, it seems pretty great. Obviously,
there will be difficult challenges will haveto navigate, but I really do

(03:07):
believe that if you put great toolsin people's hands, they will build amazing
things for all of us. Andthe speed with which that's happening since we've
released Tatchibti and other people have releasedgreat products too, that's been pretty exciting.
And as we look at the promiseof it, I mean, the
possibility of curing diseases in the nexttwenty years, and let's talk a little

(03:30):
bit about that. The possibility ofhaving a doctor in the middle of a
rural area in Africa who has thesame technological advantages as Emory Universities. You
know, the entire unit might have. That's part of the promise, isn't
it. Yeah. I mean,think about what it means if everybody on

(03:52):
earth can get better health care thanthe best healthcare anyone can get today,
If everybody on earth can get yes, yes, yes, If every kid
can get a better edgecation than thesort of like richest most privileged kid today,
Like we can't even imagine what that'sgoing to be, like can hopefully?
I mean, I hope that everykid born today will be smarter and
more well educated than any of usin this room. I think that,

(04:15):
yeah, And I think you cansee the glimpses of that now with the
way students are learning with chat,GBT primitive and you know Larvel though it
is so you know, you canpick anything else, financial inclusion, healthcare,
education, entertainment, even the abilityfor everybody to be able to create

(04:36):
computer programs. This is this isgoing to change a lot of things and
the what it means to put thisin everybody's pocket. If everybody gets this
like super helpful assistant that can doanything they need, it's a different world,
for sure, but I think amuch better one. In you know
many many ways. So some ofthe advantages are obvious, some of them

(05:00):
we have no I think some ofthese things are just gonna blow our eyes.
Yeah, well it's it's funny howquickly we can and I think this
is actually great. I think thisis a wonderful thing about humanity and humans
how quickly we can go from havingour minds blown to saying like, yeah,
of course, like what do youmean my phone didn't used to be
smart? Right, I like,they're gonna I remember seeing a photo like

(05:26):
a like a video once of likea This is like right after iPhones came
out of a baby that had wasyou know, parents put a magazine in
front of her and she was goinglike this because the idea that she couldn't
like pinch to zoom on a devicewas just like didn't make sense. And
to everybody else at the time,they were like, how did this happen
so fast? And now in afew years, like kids who are just

(05:49):
growing up, they will never haveknown a time where computers couldn't understand,
where AI was not a thing,And we're all just going to get used
to this right away and it'll blowour minds for a little bit. Of
time, chat ChiPT blew the world'smind for two weeks. Then everybody moved
on. And I think that's great. I think that actually says something really

(06:10):
good about our resilience and adaptability.I don't know, I saw I saw
on CNBC last week that you're thatchat TV was actually the number one most
trending or whatever app steal. Uhyeah, but people like expect it,
you know now if it doesn't.Chat JBT went down maybe like a month
ago for a while, like hours, and people were just saying, like
I can't believe it, Like thisis so unacceptable, Like how can this

(06:33):
company do this? You know,And it's like, you know, it's
only like ten months ago. Youhad never heard of this thing, right
whatever, Right, you didn't thinkI was gonna happen. So but I
think it's great. Yeah, Andit's like having it's like having this genius
assistant in your pocket in what nota genius yet, but it will be.
I mean in a few more yearsit will be. So now let's

(06:54):
flip to the problems, the riskwhich are everywhere. But from my situation,
my concern, you know, let'sjust deal with poor and struggling minority
communities, people black and white witha high school education. If you're in
a retail job, done, you'rein a at least done for now.

(07:18):
You're in a fast food I know, you guys, go to a fast
food restaurant. They've been sneaking thisup on you last few years. You
know. You go there and there'snow a little tablet there, and you
put your order in and you go. And used to go to a grocery
store, it was all check clerks. Now half of the lines are self

(07:39):
checkout. This is moving you throughrobotics, through some set of sense of
automation. And I'm concerned that ifwe don't be intentional about educating and retraining
a whole generation of everybody, thatwe won't give people a sense of purpose
and belonging and make them for thenew economy. And one thing I like

(08:03):
about you is you have IQ andEQ and you seem to give a damn.
So what do we This is aproblem for me, This is a
This is just one of the obviousthreats. You know, tens and millions
of jobs. It may become obsoletein an instance, So that may happen,
and I think it's worth being veryhonest about I think, though it'll

(08:26):
happen differently than we think. Ithink, like I was very afraid for
a while that the way this wasgonna work was like a I just started
doing every job, you know,and it went from the grocery store checkout
clerks to sort of like doctors tojust everything went amen. But what seems
to be happening, and what Ithink will happen more than I originally thought,

(08:48):
is this will be a tool thatpeople In many cases it will totally
change some jobs. But in manycases, this is something that will just
change the way people do their jobs, the same way that mobile phones did,
the Internet before that, computers beforethat. We adapt and we find
new better ways to work. Andthat's sort of like that is the role

(09:11):
out of progress, Like that's beengoing on for a super long time,
with one technology revolution after another.Now you're never supposed to say this time
is different, but it does feelto me that this time is different.
And it's a little scary for sure. But I think human ingenuity, creativity,
desire to be useful to each other, to like play silly status games,

(09:33):
whatever you want to call it,that is so strong. We are
so good, We are so creative. We will find new things to do.
Most of our jobs today just weren'tjobs that existed five hundred years ago
in any way, and or evenfifty years ago, certainly, and the
future is going to be like thattoo. Our kids and grandkids and great
grandkids, they're gonna do different things. And again I think that's okay.

(09:58):
We've just got to figure out howwe're going to mana through this rapid change.
I think that the speed of this, as you said earlier, will
be different than any previous technological revolution, and I think more than any other
technology I can point to a historicalexample for this technology either has the ability
to do the most ever to concentratewealth and power, which would be really

(10:20):
bad, or the most to broadlydistribute and enable people to do it.
And I think if you look atthe trajectory AI is on right now,
it's much more to that ladder camp, and it's going to be incredible.
It's going to lift the world up. It really is something that everyone's just
got a new tool in their pocketand they're doing these amazing things with it,

(10:41):
and that is how I think youget real, significant, lasting change.
But you can imagine all these worldswith AI where it wouldn't be like
that, and it would be thissort of like centralizing force that one company
or some small group of companies getto use. Let's deal for a moment,
Sam with crazy thoughts, like stuffthat keeps you up at night,

(11:03):
like some mad scientists something won't wear, or some dictator in some thang on
place who decides, I don't know, people aren't useful. I mean,
you have a bone, you havean ethical bone. You care about people,
and and and that's why I'm that'swhy I'm leaning in with you.
The what concerns you? You know, the greatest sci fi stories that I

(11:28):
ever read, certainly werell or watchedor whatever. The really compelling ones,
the ones that really, you know, were the mind virus that got in
my brain where the AI's going rogue, you know, like that sticks that
There's something about that that really resonateswith us. I don't know, like
how many artists when open AI firststarted, every article about US use the
same terminator photo for a long timebecause that was the only way to think

(11:54):
about what a I was. Ifyou ask people then about AI, they
would say, oh, yeah,it's like it's gonna drive my car someday,
or like, oh yeah, it'slike the robots are going to like,
you know, fight us all.And I've seen that movie and that
was really the way people thought aboutAI, and that was on my mind
and a lot of our minds,and it's like, it is very scary
to think about this thing that isgoing to improve at an exponential rate.

(12:16):
And we didn't at the time knowexactly this was going to go. We
didn't come up with the idea forwhat we call language models now, like
the thing that underlies CHATGBT until maybetwenty eighteen was the first version. We
didn't really believe in it until longerthan that. Originally, we were kind
of doing what other people in thefield were doing and what we thought were

(12:37):
supposed to work on. So wehad a project with robots, obviously a
little scary, and we were workingon like agents that could play video games,
with the thinking that as they gotsmarter and smarter, they could you
know, work in more complex environments. And also now we look back at
that and think like that was ascary idea. You know, we were

(12:58):
sort of like young and naive atthe time, but all of those thoughts
about the ways this can go wrong. Don't need you don't need much imagination
because we've grown up with that inthe media and it is such a compelling
story. So when we started Opanana, we worried about that a lot,
and we still do. I mean, I think if the technology goes wrong,

(13:22):
it could be quite scary, whichis why we work so hard on
safety. But we also believe thatyou cannot build this safely in a vacuum.
If you just build this in alab, and if we don't get
contact with reality, the system willhave all of these problems and bugs.
There will be biases in there thatwe don't understand. It'll work in these
ways we didn't intend. It won'tserve what people want. So we believe

(13:43):
that you got to deploy, Yougot to put it, you make it
as good as you think you can, and then you got to like put
it in front of people and saydoes this help you? This is good?
Do you like it? Tell uswhat's broken, tell us where it's
not meeting your needs, tell uswhere it's really screwing up badly. And
that tight feedback loop, I thinkis the only way I know how to
develop. Let technology and society coevolve together and really listen to what people

(14:07):
actually want. One thing we saya lot is that the people that are
going to be most affected by technologydeserve the biggest voice in what it's going
to do. And if you don'tput it out in the world, if
you don't let people use it,if you don't show it to people and
say, hey, give us feedback, you just can't do that. So
one of our big worries was thatthe technology would be developed in secret in
a lab and then all of asudden be the super powerful thing. And

(14:30):
now was scary too, of course, all the robot worries. Now,
I guess the two things on theshort to medium horizon. One, there's
a lot of talk about this butlike people using these systems to create bioweapons,
which hopefully people just won't do,but I do think the systems will

(14:50):
be capable of. And another isthese will be incredible at hacking into computer
systems. And what it's going totake us as a society to say,
let's have let's enjoy all the benefits, let's let people develop these in all
kinds of ways, but let's havesome guardrails like we do for any other
powerful technology. That's a hard balanceto get right. And then the big

(15:13):
one is, you know, Isaid, I think we're on a good
trajector, and I still think weare, but whether this is going to
be an inclusive or an exclusive technologyis still somewhat in the balance. Yeah,
you feel the responsibility of it.We feel like we're like living through
moving history, and I think thatlike everybody wants to get that right.
As always, we just tried tolisten and get the feedback and figure out
how to bake it into future versions. I think over the next year,

(15:37):
I think these systems are going tostart to get significantly more capable, which
will be great in a lot ofways, but also makes the stakes higher.
And so the time that we've gottento sort of get the feedback from
people, from our leaders, frominstitutions, from communities about how to develop
this, that's been super important.This has been a very special conversation.

(16:00):
Open ai has agreed months ago tomake the first ever grant to a nonprofit
to embed artificial intelligence into a communitybased organization. It's a half million dollar
grant to Operation Hope. Thank you, Valance. It's not about the money,

(16:26):
it's about taking this and making ita force for good. We're gonna
try to make use it to makeour coaching and counseling tighter, better,
uh more valuable our people. Butthat's not the that's not the most important
thing. Sam and I are cochairing the new AI Ethics Council, So
we're gonna try to provide some ethical, some moral, some some some framework
guidelines and some some hopefully some goodcounsel. I belong with some tech leaders

(16:48):
that you're going to provide to tryto be well a case for optimism.
Thank you very much, everybody,Thank you, thank you. Thanks for
listening to Hope Global Forms the dialogue. We hope today's episode has inspired you.
Keep the conversation going by visiting hopeglobalformsdot org and follow us on social

(17:11):
at Hope Global Forum. You canfind Mesen Scan on Instagram at the Essence
of underscort. Join us next timefor more insights from leaders who are shaping
a better world
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