81. Talking on Eggshells: Transforming directives into collaborative questions to enhance workplace communication and foster true teamwork.

In this engaging episode of the Human Capital Podcast, Jeff Hunt returns from a break with his batteries recharged and dives into a profound discussion with Sam Horn, a renowned communication strategist and author of "Talking on Eggshells." Sam shares her career journey, emphasizing the pivotal moments that shaped her expertise in effective communication and leadership. She highlights the significance of her "power three" – close family and friends, meaningful work, and daily nature walks – as the foundation of her gratitude and fulfillment. Sam recounts a critical leadership lesson where self-doubt led her to decline a major managerial role, later realizing her capability to succeed in that position. The conversation explores the vital role of language in fostering a positive workplace environment and the power of listening and situational awareness. Sam and Jeff provide practical strategies for leaders to enhance communication, reduce workplace resistance, and promote genuine collaboration. By shifting from authoritative commands to collaborative asks, they illustrate how leaders can create more dynamic and cooperative workspaces.