Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:02):
This is the Sloan Sales Homes Open House with Michelle Sloan,
Remax time agent and proprietor of Sloan Saleshomes dot Com.
You have questions, she has the answers. This is your
opportunity to learn from one of the best and most
trusted agents in the business. This is the Sloan Sales
Homes Open House with Michelle Sloan on fifty five KRC
(00:26):
the Talk station.
Speaker 2 (00:29):
Welcome back. So glad that you could join me. We
have a guest in studio today and I'm so very
excited to welcome back Bobby Miles from The Basement Doctor, Cincinnati.
One of my favorite people.
Speaker 3 (00:42):
Thank you for having me.
Speaker 2 (00:43):
Oh yeah, and one of my favorite companies. And I
recommend you all the time to my clients because I
go into a lot of homes just like you do,
and a lot of times people are asking me questions
about is this crack a problem? And I have to say,
I don't know. You need to call the Basement Doctor
(01:04):
and ask the experts. So let's back up just a
little bit. Bobby Miles, tell me a little bit about
the Basement Doctor Cincy, what you do and how long
you've been doing what you do in the area.
Speaker 3 (01:17):
Well, it's I'm proud to announce it's our thirty seventh
year in business congdulation, in doing basement waterproofing, foundation repair,
cross space encapsulation and cross space repair, you know, floor
Joyce's stuff like that, and crack repair, all of that.
Speaker 2 (01:39):
Thirty six years. So just thirty seven. Oh okay, I
don't want to short you. I don't want to short
you because we were talking before the show how incredibly
young we are, so it's impossible. Really, you must have
started when you were sixteen fifteen, just like I've been
(02:03):
in the real estate business for twenty years. I'm extremely
proud of that. But then when you look at it, boy, time.
Speaker 3 (02:09):
Flies, Well you know what time flies when you're having fun,
it does.
Speaker 2 (02:13):
That's true.
Speaker 3 (02:14):
You're helping people by the right homes. Yes, we're helping
people fix their homes.
Speaker 2 (02:19):
That's absolutely true, absolutely true. Now, so winter months, how
busy are you at the basement doctor? What can you
do and what can't you do? And it probably depends
a lot on what's going on. Even in the previous months,
and we were talking again, we had that serious drought
(02:41):
in the Cincinnati area over the summer. How is that
impacting our homes?
Speaker 3 (02:47):
Yeah, so over the summer, you know, I think it
was a record drought here in Cincinnati, you know, and
we felt the customers, you know, the problems in their
house because we had multiple, multiple and you know, when
you start to see stairstep cracking or your windows and
doors starting to stick and stuff like that, that's signs
(03:07):
of foundation failure. You know, things don't go from working
fine one day and then the next day you can't
open a window or you can't open a door. That's
signs that something's moving in the house that's not supposed
to be moving. So, you know, fast forward now to
you know, the winter time. You know, right now it's
it's we're getting calls for people having cold floors, you know,
(03:28):
because they live over a crawl space. So you know,
the old way of thinking years ago was to cross
ventilated cross space, let the air in cross ventilated. Well,
we've proved that theory to be not true because a
cross space is between fifty five and sixty degrees year
around because it's blow grade space. Right So if you
(03:50):
have fifty five degree air inside that crawl space right now,
and you've got open vents and it's twenty degrees outside.
Those two errors come together causes condensation.
Speaker 2 (04:02):
Right, we're having drips and water and water that could
lead to mold. Yes, and that big the m word
is very scary for a lot of people.
Speaker 3 (04:13):
Yeah, you know, there's there's so many different kinds of
most right, so we don't say what kind it is
because we don't know unless you said it to the lab.
So you know, but the cold floors right now is
a big problem for people. And a lot of people's
water lines are down there, you know, the furnaces are
down there, so stuff like that. So you know, moisture
and all that stuff is not a good combination.
Speaker 2 (04:35):
Absolutely. Bobby Miles is joining us today on the Sloan
Cells Homes open House and we're talking about your basements,
crawl spaces, living comfortably within your home and safely in
your home as well. So you mentioned stairstep cracking and
I want you to describe it. It's literally like a
(05:00):
stair step. And if you're if you're just listening today
on the radio, you can't see my hand, but I
want you to go to Sloan Sells Homes open House,
to the YouTube channel or any of my socials and
you'll see stairstep cracking it. It literally steps down the
(05:22):
side of your foundation wall, right, like a stairscase.
Speaker 3 (05:26):
Yes, and it can be that it could be a
straight down vertical right. So you know, if you have
a crack in your brick and that's running down, you
know that's not normal, right, So that's signs of foundation failure. Right.
So I've been on your show, and I've been on
other TV shows telling people when it's really dry like
(05:47):
that to water their foundations. People look at me like
I have four eyes, right or six eyes, but it's true.
I try to help people because a lot of people
out there will say, do this because you don't need
my I don't want you to use me, but I
really want you to do it so you don't have
to use me, right, you know, So when it's dry
like that in July and August like it was last year,
(06:07):
you know, put a soaker hose around your foundation, water
that thing, you know, thirty minutes every other day or whatever.
And you know when you start to see that, your
dirt around your house starting to crack and spread apart
and separate right, separate, Yeah, you know, it's too dry.
Speaker 2 (06:24):
Right now, what happens then if I was watering my
foundation and that water was coming in my home, then
we really have an issue.
Speaker 3 (06:31):
Right, Well, you're not overwatering the foundation at twenty minutes
every other day like a rainfall.
Speaker 2 (06:37):
Okay.
Speaker 3 (06:37):
What we're trying to do is keep because we have
very expansive clay here in Kentucky. Yes, So we're trying
to do is keep that clay expanded. So your footing
of your house with your house sets on, don't move, okay,
because what happens when it's really dry, it shrinks up
and then the weight of your foundation breaks that footing
(06:58):
and causes your house to settle.
Speaker 2 (07:00):
Okay, what can you do? We're seeing a lot of
I mean, it's Cincinnati. The temperature is fifty one day,
it's twenty one day. You know, we've had the feels
like temperatures down to the zero number. It's like a
roller coaster as far as the weather is concerned. How
much work can you do during these Freezenthal kind of situations?
Speaker 3 (07:23):
Well, we never stop, right, So we're Monday through Friday,
five days a week, sometimes Saturdays. But if it's minus
degrees outside, we're still outside the guys are still out
there eight foot down in ditches, underpinning people's houses and
putting them back on stable footing.
Speaker 2 (07:41):
Okay, so you are working NonStop, yes, round the clock.
Speaker 3 (07:45):
Yes we are.
Speaker 2 (07:46):
Well that's a good thing. I mean it's good and
it's bad because and I will have some clients when
I walk through someone's home, like I said, and they
will say, I have this crack here. It's been there forever,
it hasn't changed. Is it something I need to worry about?
How would you answer that question?
Speaker 3 (08:06):
So I would answer that is we know two things
about concrete, right, it gets hard and it cracks. Right,
So if it's not leaking, it's not a problem. Right.
But I will tell you what we see a lot
of and you probably see a lot of this in
your industry, is the windows in the basement will have
a little crack coming down off the side of it.
(08:27):
It'll either be horizontal or vertical. Yep, that's leaking water.
That's because that's the stress point in the foundation wall. Right,
And we fix about fifteen of those a week. Really
doesn't mean that you need full basement waterproofing or anything
like that. So if anybody's trying to sell you that
because you have a crack in the wall, you're with
the wrong company. Right. It's just a simple fix and
(08:49):
that's all you need to do. Right. But yeah, we
do know that concrete gets harder and it cracks.
Speaker 2 (08:54):
It does it will it will crack. Bobby Miles is
joining us today with the Basement Doctor Sinc. And I
do love the fact and I can with confidence and
it sounds like a commercial, but I truly mean it,
and I wouldn't say it if I didn't mean it.
The free estimates are true estimates. You're not overinflating the numbers.
(09:21):
And if you need it, you're going to say, yes,
you need some work done. But if you don't, you're
not afraid. You're You're the guys that go out there,
they're not afraid to say no, you're fine. And that's unusual,
that's correct, you know.
Speaker 3 (09:36):
And I can lay my head down every night knowing
that my guys are doing the right thing, because you know,
when someone calls our office and we go to their house,
they called us for a reason. Yeah, so we asked him,
you know, why did you call us out here? Right?
And then we asked what their concerns are? What do
they want you know, is it indoor air quality? Is
it because they have water? You know? What is it
(09:58):
that they called us out for? And then we go
right to that point. Right, So it's your house, it's
your money. Yeah, it's you know, you make the decisions,
not us. So we're there just to help you make
the right decision right that ultimately our customers makes the
decision for it. Smart.
Speaker 2 (10:16):
Smart, All right, I think we're going to take a
quick break the any one time. We got one minute. Okay,
let's do a quick how do people get a hold
of you? And then we're going to take a break.
Speaker 3 (10:26):
So people can get a hold of us at Basement
doctorsinsey dot com or they can call the office at
five one three five five four zero five five five
and they can reach us there at twenty four hours
a day, three hundred and sixty five days a year.
Speaker 2 (10:40):
Okay, if you're calling on Christmas, better be serious.
Speaker 3 (10:44):
Yeah, well you know, if you call it Christmas, you
you might get me.
Speaker 2 (10:48):
Oh there you go. That's nice when you're always talking
to the boss. I mean, you know, the boss is available,
just like in my business, right, I own the office.
So if you're looking for an agent, and your agent's
not available. Guess what you get me?
Speaker 3 (11:07):
You know what, every customer that calls in our office,
we send the packet out to and in that packet
is a flyer from me with my personal cell phone
on it that says you can reach me twenty four
hours a day, seven days a week.
Speaker 2 (11:19):
Oh smart, Okay, that's the right way to do business,
I think.
Speaker 3 (11:23):
Yeah.
Speaker 2 (11:23):
All right, let's take a quick break. We'll be right
back with more from Bobby Miles and the Basement Doctor
right here on fifty five KR see the talk station.
Welcome back to the Plone Cell Phones Open House. I
am Michelle Clone. I'm here with Bobby Miles today from
the Basement Doctor, Cincinnati. And you know what, telling those
(11:47):
real life stories about how we help people, it may
not be a major catastrophe. And a lot of people say,
I'm sorry to call you, and you were just during
the break telling me a story that I thought was
Honestley it it's real life and it's truly okay to
(12:09):
make that phone call, So go ahead explain that story.
Speaker 3 (12:12):
Well, I think you know we both can agree that
customer service A lot of companies have got away from
customer service, right and that's something that I pride myself
on in my company, this customer service. And I was
telling you right before the break. You know, there's a
flyer then every pamphlet that goes out to every potential
customer that has my personal cell phone on it, that
(12:32):
says that they can reach me twenty four hours and
seven days a week. Yep. So we were waterproofing a
customer's house, and we shut the furnaces off when we're
doing that so we don't get dust in people's houses.
So I got to call at two am in the
morning from this lady and she says, Bobby, And I said, yes, mind,
you was two eight in the morning.
Speaker 2 (12:51):
You were trying to wipe the cobbs from your brain. Yes.
Speaker 3 (12:54):
She's like, I'm so so sorry to call you this
early in the morning. I said, it's okay. She said,
it's really hot in here. It was during the summertime.
And I said, okay. You know, she repeated, I'm so
so sorry to call you. I don't know how many times.
I said, well, do me a favor lest go down
the basement. I'll stay on the phone with you. And
there's beside the furnaces on and off switch you know,
(13:15):
So I asked her, I said, will you just flip
that switch up and I'll stay on the phone with you,
and she flipped it up. I said, did your furnace
come on? She said yes. I said, okay, give it
about ten, fifteen, twenty minutes in your house should cool down.
But I said, you know, and she repeated again, I'm
so so sorry to call you. And I said it's okay.
And then I called her back the next morning when
I got in the office about eight o'clock and I said,
(13:37):
are you okay? She repeated me to say how sorry
she was.
Speaker 2 (13:41):
But you know what, that's customer service. She will never
forget you. She will never forget your kindness and the
ability that you were able to solve her problem. It
wasn't a major problem, you know. And sometimes the simplest
things we take for granted, yeah, or at least, and
we shouldn't, and we don't. I don't think we do
(14:04):
don't because you know what, it's not what regular I mean,
you know, ordinary everyday people. You're not doing that you're
not you know, for example, if all of a sudden
your dishwasher doesn't work. It worked yesterday, but it doesn't
work today, I'm going to say, there's a switch in
(14:26):
your kitchen, flip it on. Is it working? Now? Nine
times out of ten that's the problem. And they didn't
even realize that switch was there.
Speaker 3 (14:34):
Yep.
Speaker 2 (14:35):
And so just having the ability to solve a problem
that quickly, just like that, I think is to me.
And I'm you know, like you said, she said, she
was sorry, sorry, sorry, it's it's not a problem. That's
what we do.
Speaker 3 (14:53):
I think the difference is, like you, right, the person
tells you to buy a house, you find the house
that fits them, right, and then they're so happy that
you found that house that fits them and all their
needs and all their wants. That's customer service, right you
made the customers so happy, and therefore you're their hero. Well,
it's the same thing in my business, right, Customers come
(15:16):
to us because they have an issue, and we fix
their issue. But not only do we fix it, you know,
we're there for life, right, So we're there twenty four
hours a day, seven days a week. If they need us,
you know, if there's some pump goes out Friday at
five o'clock or Saturday at midnight, they can call our
office and we'll have somebody there to fix it so
they don't flatter, you know anything. So that's just reassurance
(15:39):
and both of our industries, you know.
Speaker 2 (15:43):
Okay, so we know that you do foundation repair, that's
the big Is that your number one?
Speaker 3 (15:51):
Well, I guess it just depends on what time of
year it is when it's raining outside or number one
is waterproofing, right, people are coming in people's basements and
then and then their cross spaces. Also in the springtime
when it's really dry. It's foundation repair, Boeing walls and
people's basements pretty much year around. You know, you would
(16:13):
be amazed of and I'm sure you've seen lots of
houses with Boeing walls and stuff like that. That's not normal, right.
Speaker 2 (16:20):
It's not people say it is. Some people say, well
it's been like that forever. I'm like, it's not good, right, yeah.
And when you go to sell your house, and that's
the that's the thing that everybody is like, well, yeah,
maybe you've been living with it or you know that
it's there and you haven't had a problem, but when
a new buyer comes in, they don't want to assume
(16:44):
your potential problem. Correct more often than not, yes, And
so That's why when I come in and I say, well,
go get at least get an estimate, so that just
in case a buyer comes in and says, okay, I
I can't take on this liability because it is a liability.
If you have a bomb wall, it's not been fixed,
(17:08):
it may or may not be getting worse as time
goes on. Yes, but if we have a situation where
we have heavy, heavy rains or very very dry like
we did this past summer, it could become an issue,
probably pretty quickly, right, correct.
Speaker 3 (17:24):
Yes, I was out to see one last year. I
was a forty foot basement wall. And I went out
to see the lady, or one of my guys did,
and we gave gave the lady a price to put
you know, bracest up on the wall and brace the
wall and mine you know, she would have a lifetime guarantee.
And she went with us never to have that wall,
(17:44):
would never move in. But anyway, she decided not to
do it. And the next rain that came in that
came down, that forty foot wall was laying in the basement, dirt,
the wall, everything was in so sad when that happens,
you know, you say, people say, well, it's been that
(18:04):
way for forty years.
Speaker 2 (18:07):
Well it only takes that one time, right, right, it
is catastrophic. And that's where you know, when in my business,
when when the words foundation issues, because on our property
disclosures we have to disclose whether or not you know
of any foundation issues. A lot of people don't necessarily
(18:31):
mark that box. Yeah there's cracks in the walls, but
they've always been there, so they don't mark anything because
maybe they haven't leaked at that point. But then when
a home inspector comes in, they may say, because they're
liable too, they may say, well you might want to
get this checked just in case.
Speaker 3 (18:52):
Yes, And you know we've seen this here recently where
some of these home inspectors, I don't know, I think
someone need to go back to school, and they say, oh, yeah,
you don't need anything. You know, that's where I disagree.
You know, you know, what's right is doing right for
(19:16):
the customer right, and if they need to be fixed,
you know, we'll say it needs to be fixed. But
if it doesn't, we'll tell you it, don't you know.
And for somebody to come in and because there's a
boat wall and they say, oh no, you're fine. And
the next next big rain we have, it's laying in
the floor. I mean, who's liable for that?
Speaker 2 (19:34):
That's kind of that's a tough one. That's a tough one.
And that's one that again, as a seller, I would
rather you disclose, disclosed, disclose, and as a buyer, do
your due diligence and make sure you're not using Uncle
Fred as your home inspector, and go ahead and ask
(19:57):
the right questions so that it is and the problem
that's going to cost you thousands of dollars. And that's
really to me again, it's it's doing the right thing
for people because they don't deal with what we deal
with on a daily basis.
Speaker 3 (20:13):
Yeah, and you know, I'd say for anybody out there
who's going to hire any kind of contractor, do your
due diligence. Right in this basement waterproofing and struction repair industry,
people come and go every single year, right, they come
in the spring saying, you know we have you know,
(20:34):
fifty years of experience, Well prove that right. And what
hurts me the most is when people spend the hard
earned dollars, you know, whatever it may be, five hundred,
whatever it may be, and they give these warranties to
these customers, but throughout a business the next day or
the next year or the year after. You know, that's
(20:54):
people's hard earned money, you know. And like with us,
you know, you get a lifetime guaringan tea of the
structure of home. If we water proof your basement, for
your basement to be free from groundwater for the life
of the structure of that home.
Speaker 2 (21:08):
So that's even if you sell, that's correct, Okay.
Speaker 3 (21:11):
It transfers to the new owner. It doesn't cost you
any fee, no year the fee. It's a one time
done all that. But you know, the warranties in any
company or any brand, may tag, worsher drivers, whatever, it
is only as good as the company is, right. So
that's what we pride ourselves on, is you know, we've
been here for thirty seven years. My kids are in
(21:32):
the company, they're working in the company. Someday they'll take
dad's position. There you go and carry this legacy forward,
you know, hopefully for the next hundred years.
Speaker 2 (21:40):
Yeah, and that's that's really really special, absolutely all right.
Bobbie Miles is joining us today. Bobbie Miles is with
He's the owner of the Basement Doctor Sincy. And he's
such a young man. You have to you know, he's
been in business since he was twelve years old. Thirty
(22:02):
seven years in the business, No, and still working really
hard every single day. And it really does matter because
you're involved, and it is your name and your face
and your you know, the ethics that you have and
that you carry along and your family carries along with you.
(22:22):
Says an awful lot about the business that you've done
all these years.
Speaker 3 (22:26):
Well, I think that's where we stay in it, right
because we love it. I love people. My passion is people.
I love meeting people. I love changing people's lives. That's
my goal. I'm driven by that absolutely.
Speaker 2 (22:38):
Okay, we're going to take a quick break for news.
When we come back, we're going to talk about air purifiers,
what about that some pumps, humidifier, dehumidifier. We got a
lot to talk about here with Bobby Miles from the
Basement Doctor. My name is Michelle Sloan and you're listening
to the Sloan Sales Homes open house right here on
fifty five car see the station.
Speaker 1 (23:04):
When it comes to real estate, you can have a
thousand questions. Luckily, there's one agent you can turn to
for honest answers, Remax time agent Michelle Sloan from Sloan
Saleshomes dot com. This is your opportunity to learn from
one of the best and most trusted agents in the business.
This is the Sloan Sales Homes open House with Michelle
(23:26):
Sloan on fifty five KRC, the talk station.
Speaker 2 (23:32):
I'm want to thank my regular listeners today for tuning in.
You know, sometimes most of the time it is just
me talking for an hour. But thankfully today I have
a guest in studio, and I'm so excited that he's
here giving us knowledge and information and we're telling stories
and having a good time. Today. Bobby Miles from the
(23:54):
Basement Doctor Cincinnati is here with us today and we
talked a lot about foundations. Let's talk about air purification
and systems that you can have in your home. You know,
right now, it's cold outside. Everybody's home is sealed up,
windows are closed, doors are closed. It's cold outside. How
(24:14):
important is air purification inside of our homes?
Speaker 3 (24:19):
Well? Right now, right we don't have any humidity right
because it's so cold outside. Right So in the summertime,
we have very high humidity. So in the summertimes, you
need a dehumidifier, right, so in your basement.
Speaker 2 (24:33):
Reative and that's taking that moisture out of the air,
because that humidity is that dampness that you feel. Right,
and again we talk, you might say dehumidity, fire humidifier.
You know, sometimes as a lay person, our brains get
confused as to what that is and what that does.
Speaker 3 (24:56):
Right, So a dehumidifier takes the moisture out of the air, yep, right,
And the humidifier on our furnaces in the wintertime is
actually putting moisture in the air so our sinuses don't drive.
Speaker 2 (25:09):
So we're much more comfortable.
Speaker 3 (25:10):
Yes, yes, So you know in the summertime when the
humidity is high, you know, a relative humidity above fifty
five mold, thus might an allergens are present.
Speaker 2 (25:22):
Okay, we don't like any of that.
Speaker 3 (25:24):
Don't like any of that? Well, we don't. So you know,
we want to dehumidify the air, which taking the air,
the moisture out of the air and putting it down
you know, some pump or drain or whatever it may be.
And in the wintertime we want to put air of
moisture into the air for our houses.
Speaker 2 (25:43):
So the air purification systems, that's something that you install
in homes. Explain that whole process.
Speaker 3 (25:52):
So we have thirty two US patents, Right, that's quite
a few, but that.
Speaker 2 (25:58):
Is a lot. That's good. Smart. Yeah, Okay, there we go.
Speaker 3 (26:02):
So we have this air purifier systems called Aspen Air
and it's a free standing unit but it gets down
to the smallest microns you can imagine, which is very
good for allogens or people that have high sense of
to allogens like dog care, dand er stuff like that,
(26:25):
and it pulls all of that out of the air. Right,
I have one in my house. I have a couple
of in my house actually, and I have it in
my office sitting around my office. So, like we like
to focus on indoor air quality of anybody's home. Right,
So in the in the summertime, is did humidifying the air,
(26:48):
taking the moisture out of the air, and then the
Aspen actually scrubs the air, I would say, So it
scrubs the air.
Speaker 2 (26:56):
How big is this unit.
Speaker 3 (26:57):
It's about three feet tall by two feet wide. Okay,
but it's white. It's pretty.
Speaker 2 (27:06):
It sounds it's like, uh maybe like the size of
a garbage can, a kitchen garbage can, something like that.
Speaker 3 (27:12):
Maybe, But it's pretty, you know, I mean, it's it's nice.
Speaker 2 (27:16):
Does it give you a little white noise action?
Speaker 3 (27:19):
It does? See, it does.
Speaker 2 (27:22):
And so one unit can cover how many square feet?
Speaker 3 (27:25):
About two thousand square feet?
Speaker 2 (27:26):
All right? Is it usually in the basement then or
is it in the living space?
Speaker 3 (27:30):
I have mine one in the basement and then one
on the main floor as well.
Speaker 2 (27:34):
Okay, I would imagine this type of technology when we
were going through the pandemic. Yeah, everybody was talking about
air purification and the germs and the not spreading of germs.
Does that help with that as well?
Speaker 3 (27:50):
Absolutely? So. You know another big thing is energy star rating, right,
so you have to concentrate on that because you know,
we're paying for kill hours in our houses, right, so
you want to make sure whatever you buy is energy
you start rated right, both in the dehumidification and the
air purification side of it as well.
Speaker 2 (28:10):
Okay, yeah, So okay, I'm going to ask the big
question then, how much in general do one of these
systems cost? Because I have a feeling that's going to
be a question on everybody's mind because I.
Speaker 3 (28:24):
Know, see I should have brought notes.
Speaker 2 (28:29):
Well is it five hundred dollars or three thousand dollars?
Speaker 3 (28:32):
No, As far as energy, I would say, you're probably
going to pay you know, five dollars a month to
run your.
Speaker 2 (28:38):
I meant the unit itself.
Speaker 3 (28:40):
Oh, the unit itself is about fourteen dollars.
Speaker 2 (28:43):
Okay, So that's actually fourteen hundred dollars and they're going
to last and last.
Speaker 3 (28:49):
Correct. And the big thing is is like if you
go to a big box store, right, you're going to
pay a little less, but you get a one year
warranty with us on our dehumidifiers, you get a five
ye your warranty. There you go, and if it goes
out on the day before the five year re replace
it with a brand new one and guess what you
(29:09):
get another five years?
Speaker 2 (29:10):
Yeah, there you go. Well you're going to stand by
this product absolutely. And that's where oftentimes you know warranties
if it's not down to the day. So here's here's
a little story talking about warranties. That just popped into
my brain. And that's how we that's how we roll. Here.
We have a bed, one of those beds that that
(29:33):
has the mechanicals up and down, kind of like a
hospital bed, right, that's why it's a brand name.
Speaker 3 (29:38):
Bet ye.
Speaker 2 (29:40):
It had a twenty five year warranty on the structure,
the mechanicals. It broke. We called the company again, it's
a big name company to try to get it fixed. Well,
do you have have your receipt?
Speaker 3 (30:03):
Really?
Speaker 2 (30:03):
And I'm like no, but we have all of the
paperwork that you gave us. We have the number, the
serial number, all of the things, all of the things. Yeah,
we can't do a thing about it unless you have
that receipt from and it's probably been ten years ago,
but you know, we bought it from you. We have
(30:24):
all of the stickers. It's not like I bought you know,
I found this on the street, pulled it into my
house and they're like, no, we can't do anything for you. Sorry,
you're out of luck. And it wasn't a cheap situation.
Speaker 3 (30:41):
You know what's funny you say that, But you know
a few years ago we bought a new warsher and
dryer and something happened to it. One of the boards
went out and the part was under warranty. But there's
a service charge to get someone out there. It's like
one hundred and seventy nine dollars. Was like, well, you
(31:01):
said it was underwarranted, Yeah, but the service charge to
come out there and fix it is not underwarranted. So
you know that's that's uh, we don't we don't do that.
Speaker 2 (31:12):
Yeah. Well, and that's I mean, that's why I sort
of bring it up is because you know, they make
you a lot of times, warranties and companies will make
you jump through a lot of hoops, right because they
don't want to fix it or they you know, because
most likely the spring on this bed or whatever it was,
(31:35):
actually you could tell that the it was a joint,
like it needed to be soldered or something. I don't know,
but it was it was structural.
Speaker 3 (31:47):
The proper thing would have been is if they had
good customer service, they would have come out there and said,
mister and missus sloan, guess what we're going to fix
it for you today, zero cost and you're a lifelong customer, right.
Speaker 2 (31:59):
Will that'soutely, But now we're looking at having to buy
a new bed. And you know, again we kind of
because we're old, we like to be able to have
separate like because he likes to be up and down
and I don't. It's a whole thing. You don't really
need to know about it anyway. It's called life. It's
(32:20):
called life. But no sticking to and your warranty means something.
And I know that you personally, you take it very personally,
and that's really important when you're working with the company
because we know there are companies out there that make
promises that they don't keep. So doing your homework and
(32:44):
doing your due diligence on any company. And today we're
talking with the best. Bobby Miles from the Basement Doctor Cincinnati,
been in business thirty seven years and really stands by
the work that you and the people that work with you.
And the people that work with you are fabulous. They're
so nice.
Speaker 3 (33:05):
They've been with me a long time and that matters. Yeah. Yeah,
retention is key in any customer service business. You know.
I believe that the company is only is only as
good as the oreous in my opinion, you know, and
I pride myself on customer service. That's one thing that
(33:27):
I am very big on. You know, if we get
out to a customer's house and they have a small issue,
but to say it wasn't our issue, I asked, Tell
my guys, just fix the issue, right, just fix it
while the customer and we'll have a customer for life.
Speaker 2 (33:41):
Yeah, and that's that's exactly how that's how we do business,
customers for life. When I help you buy or sell
at home, I want you to come back to me.
I want you to refer me. That's how our business
continues to grow and we get better and better a
year after year. It's so important.
Speaker 3 (34:01):
Yeah, yeah it is. You know, repeat customers. You know
you've touched somebody in a way that means something to them.
So exactly doing a good job, I think.
Speaker 2 (34:09):
So look at this patting each other on the back.
Speaker 3 (34:12):
Woo.
Speaker 2 (34:13):
All right, we're gonna take a quick break. When we
come back, we're going to talk just a little bit
more with Bobby Miles from the Basement, doctor Sincy, and
let's see what are we going to talk about? Insulation?
Maybe some pumps, sure, all these kinds of things that
they do at the office at the company. And yeah,
we'll talk about that when we come back. You're listening
to fifty five care see the talk station. Welcome back
(34:37):
to the Sloan Sells Homes Open House. My name is
Michelle Sloan. I'm your local residential realtor and broker at
Remax Time, been in the business for twenty years. Here
with me today is Bobby Miles from the Basement Doctor, Cincinnati.
He's been in the business for at least with this business,
right thirty seven years.
Speaker 3 (34:56):
That's correct?
Speaker 2 (34:57):
You is that where you started?
Speaker 3 (35:00):
Oh? I didn't start there now That's what I'm going
to end though.
Speaker 2 (35:04):
Fair enough, fair enough, okay. So you know this time
of year, it gives us a pause. It gives us
a moment to think about what we're seeing around our home,
around our foundations. If we're feeling cold air coming from anywhere,
then I would think if you're feeling cold air, I
(35:25):
always go to, you know, ceiling, like ceiling around doors
and windows, how's your insulation, things like that in your brain.
Where do you go when you're feeling cold air coming in?
Speaker 3 (35:38):
Well, if we have cold air coming into our house,
that means we have cracked somewhere, right, could be in
the wood, could be you know, anywhere like that to
where cold air is coming in. So air ceiling is
a big as you know, in a basement, it would
be around where the foundation wall meets the basement wall, Okay,
(36:01):
that's where you would seal around in that and a
cross space the same thing where the house meets the
cross space. Foundation wall would whether it be block or
poured concrete, and you can seal that off using spray
pome a closed cell phone, though, don't use open cell phone.
Open cell phone will off gas if it's ever in
(36:22):
a fire, and that's very harmful.
Speaker 2 (36:24):
So okay, So so you went over my head there
with your closed cell phone, and you're so explain to
me if I were to try to do it myself,
what do I look for if I'm cealing something? Is
it the phone that spreads out kind of stuff?
Speaker 3 (36:43):
Yes, so you put it in a crack. We're dealing
with two different things, right. So if if you're ceiling
around a window, yes, right, that's not a confined space, right,
So you can go to the big box store, you know,
and buy expandable phone to fill in around that. But
when you're in a confined space, which is you know,
(37:04):
a basement or crawl space. Okay, those are what we
call confined spaces, then you want to use close cell phone.
It is an expendable phone, right, But a lot of
times those will come in big containers because you're doing
the whole entire bandboard and therefore, you know those would
be if you try to do that, one of those
(37:25):
nobody cans you would be there.
Speaker 2 (37:27):
You probably needs and that's a professional job most likely
it is.
Speaker 3 (37:34):
Yeah, I would hire a professional to do that for sure.
But you know it's to do that, you're going to
save a lot on your heating and cooling costs, you know,
And it's beneficial, right just to stop the error from
coming into our houses.
Speaker 2 (37:46):
Absolutely, And a lot of people in the Cincinnati area
do have crawl spaces. Maybe they're a little more rural
areas or something like that. Having your crawl space sealed
is can be so much more healthy for you and
your home because a lot of times when I see
cross spaces over the years, it's just dirt. Right, that's
(38:12):
not really the best scenario, correct or is it?
Speaker 3 (38:16):
Okay, no, So let's back up just a second. So
houses have that the air comes in up through the
house and up through the attic. Yes, okay, right, So,
and that's constant, right, So if you're over a cross space,
the air is coming in from outside, right, the moisture
(38:36):
in the humidity that we talked earlier is coming in,
causing wood, rock, mold, all of that stuff and then
going up and you're breathing it upstairs right, correct, and
then it goes out. So what you want to do
is seal that cross space, steal that dirt off from
you know, seal the dirt off from the outside. Right.
(38:57):
So we call put diaper, you put a roof on it.
We put a diaper under it, perfect, right, and therefore
you're seiling that all from the earth. You know, we
talked about basement waterproofing, right. So if water can come
up in an eight foot down and a concrete floor,
think what it can do in a three foot dirt
cross space, right, and at cross space is one of
(39:21):
those things that's out of side, out of mind. We
never go down there, right. We never want to go
down there now because we don't need to go down there, right,
But so people don't know. You could have you know,
a foot of standing water down there, and we know
what happens with wood and water, right, rot, yep and
all of that kind of bad stuff. So it's one
(39:43):
of those things you want to have checks, so you know,
have someone go down there and check it for you.
Just to make sure that everything's.
Speaker 2 (39:49):
Okay right, and your guys will do that.
Speaker 3 (39:51):
Yeah, we'll do that. We have charge.
Speaker 2 (39:55):
Oh see, I's see that is even better because if
you get an estimate free of charge to have someone
a professional go into your crawl space that you don't
want to go into. I'm sure that your technicians find
all kinds of snake skins and critter remains and who
(40:21):
knows what else they find in those so ceiling it
properly with the so called diaper really does. And oftentimes
I find that people run into this when they test
for Radon, when they test for Raydon and a crawl
space or maybe it's a half basement situation where you
(40:44):
have crawl space on one side of the house and
you're looking at dirt in that area. It's going to
be more expensive. It will be more costly to put
that diaper on, but it will that will last a
long time.
Speaker 3 (41:01):
Yeah, fifteen to twenty percent on your heating and cooling costs,
you know. And it's funny you say about Raydon. So
just yesterday I was down and I've been working with
this customer in Kentucky. It's a sad, sad thing, but
I'm going to help them out. So their Raydon level
is fifteen, okay, which is over.
Speaker 2 (41:22):
It's over the APA limit, I think correct. Four is
the number that we try to stay below.
Speaker 3 (41:28):
And the saddest thing is his wife has lung cancer
and she's on the lung cancer transplant list. So I'm
taking a very much to this couple, this husband and
wife and I and I told them when I went
down there, and you know, they've had other people out
and you know, just not doing the right thing for them.
(41:48):
And I said, listen, don't pay me a thing. I'm
gonna come in here. I'm going to solve this raydon issue.
I'm going to encapsulate this cross space. We're going to
get it down below EPA levels. And if I don't,
you don't pay me. And that's but you will.
Speaker 2 (42:05):
The good news is you will get it below the limits. Unfortunately,
and we can't say that that's what caused the line cancer. No,
you can't say that, But at the same time, it's
certainly not helping the situation.
Speaker 3 (42:21):
Correct. They say that radon is the second leading maybe
to the answer. I'm not sure about that, but in
any aspect of it, we know it's not good for you.
You know, we will do what we can and I'm
pretty sure that we can get it down below EPA levels.
And you know that's well.
Speaker 2 (42:38):
And that's the one thing about radi mitigation systems now today,
they're so efficient and if you do it right and
you do seal off the areas properly that need to
be sealed, you can get those levels to one or less.
And again that's the safety and health of your family
(42:59):
and home.
Speaker 3 (43:01):
Yeah. So when we do a cross space, our liner
is twenty milstick right, so it a care as a
twenty five year transferable warranty against rips tears. You know,
if you get down there and you rip it, we
fix it for free, okay, but we actually seal it
to the foundation wall mechanically and we fasten it and
then we also seal it with a eurythane base to
(43:23):
make sure that there's no air that could come out
of that diaper, so to say, and therefore it stops
all of that moisture from coming up. So you know,
you stop the moisture, you stop all that, and then
you dehumidify that space right dropping the real of humidity
below fifty five percent where DustMite smolds and algis can't live. Therefore,
you have warmer floors, less energy costs, and better air
(43:48):
for your family to breathe.
Speaker 2 (43:50):
And so yeah, this time of year, you may feel
that cold more than you would feel it any other
time of the year. So getting on your schedule, the
Basement Doctor Sincy once again, let's let's talk about the
best way to get a hold of you if if
anybody has any questions about their foundation. And we're going
to talk about some pump in a minute, but any
(44:12):
any questions about cross spaces, foundations, anything of that nature.
What's the best way to get a hold of you.
Speaker 3 (44:18):
Well, they can look us up online Basement doctor Sinc.
Dot com. They can call the office at five one
three five five four zero five five five or yeah,
come into the office and love them.
Speaker 2 (44:31):
You got it. They've got a beautiful building. Thank you,
it really is. It's we were able to take a
tour our whole office went and took a tour of
your building and it's pretty impressive. You've got a lot
going on over there. All right, Oh shoot, we're almost
out of time. We only have a minute. Can you
do some pumps in a minute?
Speaker 3 (44:53):
Okay, So you know after a dry spell comes a
what spell? Right, yep. People need to make sure that
but they have a battery backup. If you have a
sump pump in your basement, get a battery backup. You
know it's the number one cause we get in the spring, right,
So on another one of those things that's out of side,
(45:13):
out of mind. We're not going down, we're not checking
it right now. There's no water in those sump pumps.
When the water, when the rains come, they will get
water in them. Please get a battery backup. Don't let
your basement flood and run your.
Speaker 2 (45:25):
Stuff absolutely, because you're going to have to deal with insurance,
You're going to have to deal with uh, drying things out.
None of that is good news. So check your sumpump,
make sure it's working before it's too late.
Speaker 3 (45:37):
It's so easy to put a battery backup on a
some pump and it's out of side, out of mind.
You don't have to worry about it. Right from there
on out, you can rest assured that your stuff's going
to be safe.
Speaker 2 (45:46):
Absolutely. Bobby Miles, thank you for joining me today.
Speaker 3 (45:49):
Thank you for having me the basement Doctor Cincy.
Speaker 2 (45:52):
My name's Michelle Sloan. I'm your local realtor with Remax Time,
and you're listening to fifty five KR. See the talkstation
This is the Sloan Sales Homes Open House with Michelle Sloan,
Remax time agent and proprietor of Sloan Saleshomes dot Com.
You have questions, she has the answers. This is your
opportunity to learn from one of the best and most
trusted agents in the business. This is the Sloan Sales
Homes Open House with Michelle Sloan on fifty five KRC
(00:26):
the Talk station.
Speaker 2 (00:29):
Welcome back. So glad that you could join me. We
have a guest in studio today and I'm so very
excited to welcome back Bobby Miles from The Basement Doctor, Cincinnati.
One of my favorite people.
Speaker 3 (00:42):
Thank you for having me.
Speaker 2 (00:43):
Oh yeah, and one of my favorite companies. And I
recommend you all the time to my clients because I
go into a lot of homes just like you do,
and a lot of times people are asking me questions
about is this crack a problem? And I have to say,
I don't know. You need to call the Basement Doctor
(01:04):
and ask the experts. So let's back up just a
little bit. Bobby Miles, tell me a little bit about
the Basement Doctor Cincy, what you do and how long
you've been doing what you do in the area.
Speaker 3 (01:17):
Well, it's I'm proud to announce it's our thirty seventh
year in business congdulation, in doing basement waterproofing, foundation repair,
cross space encapsulation and cross space repair, you know, floor
Joyce's stuff like that, and crack repair, all of that.
Speaker 2 (01:39):
Thirty six years. So just thirty seven. Oh okay, I
don't want to short you. I don't want to short
you because we were talking before the show how incredibly
young we are, so it's impossible. Really, you must have
started when you were sixteen fifteen, just like I've been
(02:03):
in the real estate business for twenty years. I'm extremely
proud of that. But then when you look at it, boy, time.
Speaker 3 (02:09):
Flies, Well you know what time flies when you're having fun,
it does.
Speaker 2 (02:13):
That's true.
Speaker 3 (02:14):
You're helping people by the right homes. Yes, we're helping
people fix their homes.
Speaker 2 (02:19):
That's absolutely true, absolutely true. Now, so winter months, how
busy are you at the basement doctor? What can you
do and what can't you do? And it probably depends
a lot on what's going on. Even in the previous months,
and we were talking again, we had that serious drought
(02:41):
in the Cincinnati area over the summer. How is that
impacting our homes?
Speaker 3 (02:47):
Yeah, so over the summer, you know, I think it
was a record drought here in Cincinnati, you know, and
we felt the customers, you know, the problems in their
house because we had multiple, multiple and you know, when
you start to see stairstep cracking or your windows and
doors starting to stick and stuff like that, that's signs
(03:07):
of foundation failure. You know, things don't go from working
fine one day and then the next day you can't
open a window or you can't open a door. That's
signs that something's moving in the house that's not supposed
to be moving. So, you know, fast forward now to
you know, the winter time. You know, right now it's
it's we're getting calls for people having cold floors, you know,
(03:28):
because they live over a crawl space. So you know,
the old way of thinking years ago was to cross
ventilated cross space, let the air in cross ventilated. Well,
we've proved that theory to be not true because a
cross space is between fifty five and sixty degrees year
around because it's blow grade space. Right So if you
(03:50):
have fifty five degree air inside that crawl space right now,
and you've got open vents and it's twenty degrees outside.
Those two errors come together causes condensation.
Speaker 2 (04:02):
Right, we're having drips and water and water that could
lead to mold. Yes, and that big the m word
is very scary for a lot of people.
Speaker 3 (04:13):
Yeah, you know, there's there's so many different kinds of
most right, so we don't say what kind it is
because we don't know unless you said it to the lab.
So you know, but the cold floors right now is
a big problem for people. And a lot of people's
water lines are down there, you know, the furnaces are
down there, so stuff like that. So you know, moisture
and all that stuff is not a good combination.
Speaker 2 (04:35):
Absolutely. Bobby Miles is joining us today on the Sloan
Cells Homes open House and we're talking about your basements,
crawl spaces, living comfortably within your home and safely in
your home as well. So you mentioned stairstep cracking and
I want you to describe it. It's literally like a
(05:00):
stair step. And if you're if you're just listening today
on the radio, you can't see my hand, but I
want you to go to Sloan Sells Homes open House,
to the YouTube channel or any of my socials and
you'll see stairstep cracking it. It literally steps down the
(05:22):
side of your foundation wall, right, like a stairscase.
Speaker 3 (05:26):
Yes, and it can be that it could be a
straight down vertical right. So you know, if you have
a crack in your brick and that's running down, you
know that's not normal, right, So that's signs of foundation failure. Right.
So I've been on your show, and I've been on
other TV shows telling people when it's really dry like
(05:47):
that to water their foundations. People look at me like
I have four eyes, right or six eyes, but it's true.
I try to help people because a lot of people
out there will say, do this because you don't need
my I don't want you to use me, but I
really want you to do it so you don't have
to use me, right, you know, So when it's dry
like that in July and August like it was last year,
(06:07):
you know, put a soaker hose around your foundation, water
that thing, you know, thirty minutes every other day or whatever.
And you know when you start to see that, your
dirt around your house starting to crack and spread apart
and separate right, separate, Yeah, you know, it's too dry.
Speaker 2 (06:24):
Right now, what happens then if I was watering my
foundation and that water was coming in my home, then
we really have an issue.
Speaker 3 (06:31):
Right, Well, you're not overwatering the foundation at twenty minutes
every other day like a rainfall.
Speaker 2 (06:37):
Okay.
Speaker 3 (06:37):
What we're trying to do is keep because we have
very expansive clay here in Kentucky. Yes, So we're trying
to do is keep that clay expanded. So your footing
of your house with your house sets on, don't move, okay,
because what happens when it's really dry, it shrinks up
and then the weight of your foundation breaks that footing
(06:58):
and causes your house to settle.
Speaker 2 (07:00):
Okay, what can you do? We're seeing a lot of
I mean, it's Cincinnati. The temperature is fifty one day,
it's twenty one day. You know, we've had the feels
like temperatures down to the zero number. It's like a
roller coaster as far as the weather is concerned. How
much work can you do during these Freezenthal kind of situations?
Speaker 3 (07:23):
Well, we never stop, right, So we're Monday through Friday,
five days a week, sometimes Saturdays. But if it's minus
degrees outside, we're still outside the guys are still out
there eight foot down in ditches, underpinning people's houses and
putting them back on stable footing.
Speaker 2 (07:41):
Okay, so you are working NonStop, yes, round the clock.
Speaker 3 (07:45):
Yes we are.
Speaker 2 (07:46):
Well that's a good thing. I mean it's good and
it's bad because and I will have some clients when
I walk through someone's home, like I said, and they
will say, I have this crack here. It's been there forever,
it hasn't changed. Is it something I need to worry about?
How would you answer that question?
Speaker 3 (08:06):
So I would answer that is we know two things
about concrete, right, it gets hard and it cracks. Right,
So if it's not leaking, it's not a problem. Right.
But I will tell you what we see a lot
of and you probably see a lot of this in
your industry, is the windows in the basement will have
a little crack coming down off the side of it.
(08:27):
It'll either be horizontal or vertical. Yep, that's leaking water.
That's because that's the stress point in the foundation wall. Right,
And we fix about fifteen of those a week. Really
doesn't mean that you need full basement waterproofing or anything
like that. So if anybody's trying to sell you that
because you have a crack in the wall, you're with
the wrong company. Right. It's just a simple fix and
(08:49):
that's all you need to do. Right. But yeah, we
do know that concrete gets harder and it cracks.
Speaker 2 (08:54):
It does it will it will crack. Bobby Miles is
joining us today with the Basement Doctor Sinc. And I
do love the fact and I can with confidence and
it sounds like a commercial, but I truly mean it,
and I wouldn't say it if I didn't mean it.
The free estimates are true estimates. You're not overinflating the numbers.
(09:21):
And if you need it, you're going to say, yes,
you need some work done. But if you don't, you're
not afraid. You're You're the guys that go out there,
they're not afraid to say no, you're fine. And that's unusual,
that's correct, you know.
Speaker 3 (09:36):
And I can lay my head down every night knowing
that my guys are doing the right thing, because you know,
when someone calls our office and we go to their house,
they called us for a reason. Yeah, so we asked him,
you know, why did you call us out here? Right?
And then we asked what their concerns are? What do
they want you know, is it indoor air quality? Is
it because they have water? You know? What is it
(09:58):
that they called us out for? And then we go
right to that point. Right, So it's your house, it's
your money. Yeah, it's you know, you make the decisions,
not us. So we're there just to help you make
the right decision right that ultimately our customers makes the
decision for it. Smart.
Speaker 2 (10:16):
Smart, All right, I think we're going to take a
quick break the any one time. We got one minute. Okay,
let's do a quick how do people get a hold
of you? And then we're going to take a break.
Speaker 3 (10:26):
So people can get a hold of us at Basement
doctorsinsey dot com or they can call the office at
five one three five five four zero five five five
and they can reach us there at twenty four hours
a day, three hundred and sixty five days a year.
Speaker 2 (10:40):
Okay, if you're calling on Christmas, better be serious.
Speaker 3 (10:44):
Yeah, well you know, if you call it Christmas, you
you might get me.
Speaker 2 (10:48):
Oh there you go. That's nice when you're always talking
to the boss. I mean, you know, the boss is available,
just like in my business, right, I own the office.
So if you're looking for an agent, and your agent's
not available. Guess what you get me?
Speaker 3 (11:07):
You know what, every customer that calls in our office,
we send the packet out to and in that packet
is a flyer from me with my personal cell phone
on it that says you can reach me twenty four
hours a day, seven days a week.
Speaker 2 (11:19):
Oh smart, Okay, that's the right way to do business,
I think.
Speaker 3 (11:23):
Yeah.
Speaker 2 (11:23):
All right, let's take a quick break. We'll be right
back with more from Bobby Miles and the Basement Doctor
right here on fifty five KR see the talk station.
Welcome back to the Plone Cell Phones Open House. I
am Michelle Clone. I'm here with Bobby Miles today from
the Basement Doctor, Cincinnati. And you know what, telling those
(11:47):
real life stories about how we help people, it may
not be a major catastrophe. And a lot of people say,
I'm sorry to call you, and you were just during
the break telling me a story that I thought was
Honestley it it's real life and it's truly okay to
(12:09):
make that phone call, So go ahead explain that story.
Speaker 3 (12:12):
Well, I think you know we both can agree that
customer service A lot of companies have got away from
customer service, right and that's something that I pride myself
on in my company, this customer service. And I was
telling you right before the break. You know, there's a
flyer then every pamphlet that goes out to every potential
customer that has my personal cell phone on it, that
(12:32):
says that they can reach me twenty four hours and
seven days a week. Yep. So we were waterproofing a
customer's house, and we shut the furnaces off when we're
doing that so we don't get dust in people's houses.
So I got to call at two am in the
morning from this lady and she says, Bobby, And I said, yes, mind,
you was two eight in the morning.
Speaker 2 (12:51):
You were trying to wipe the cobbs from your brain. Yes.
Speaker 3 (12:54):
She's like, I'm so so sorry to call you this
early in the morning. I said, it's okay. She said,
it's really hot in here. It was during the summertime.
And I said, okay. You know, she repeated, I'm so
so sorry to call you. I don't know how many times.
I said, well, do me a favor lest go down
the basement. I'll stay on the phone with you. And
there's beside the furnaces on and off switch you know,
(13:15):
So I asked her, I said, will you just flip
that switch up and I'll stay on the phone with you,
and she flipped it up. I said, did your furnace
come on? She said yes. I said, okay, give it
about ten, fifteen, twenty minutes in your house should cool down.
But I said, you know, and she repeated again, I'm
so so sorry to call you. And I said it's okay.
And then I called her back the next morning when
I got in the office about eight o'clock and I said,
(13:37):
are you okay? She repeated me to say how sorry
she was.
Speaker 2 (13:41):
But you know what, that's customer service. She will never
forget you. She will never forget your kindness and the
ability that you were able to solve her problem. It
wasn't a major problem, you know. And sometimes the simplest
things we take for granted, yeah, or at least, and
we shouldn't, and we don't. I don't think we do
(14:04):
don't because you know what, it's not what regular I mean,
you know, ordinary everyday people. You're not doing that you're
not you know, for example, if all of a sudden
your dishwasher doesn't work. It worked yesterday, but it doesn't
work today, I'm going to say, there's a switch in
(14:26):
your kitchen, flip it on. Is it working? Now? Nine
times out of ten that's the problem. And they didn't
even realize that switch was there.
Speaker 3 (14:34):
Yep.
Speaker 2 (14:35):
And so just having the ability to solve a problem
that quickly, just like that, I think is to me.
And I'm you know, like you said, she said, she
was sorry, sorry, sorry, it's it's not a problem. That's
what we do.
Speaker 3 (14:53):
I think the difference is, like you, right, the person
tells you to buy a house, you find the house
that fits them, right, and then they're so happy that
you found that house that fits them and all their
needs and all their wants. That's customer service, right you
made the customers so happy, and therefore you're their hero. Well,
it's the same thing in my business, right, Customers come
(15:16):
to us because they have an issue, and we fix
their issue. But not only do we fix it, you know,
we're there for life, right, So we're there twenty four
hours a day, seven days a week. If they need us,
you know, if there's some pump goes out Friday at
five o'clock or Saturday at midnight, they can call our
office and we'll have somebody there to fix it so
they don't flatter, you know anything. So that's just reassurance
(15:39):
and both of our industries, you know.
Speaker 2 (15:43):
Okay, so we know that you do foundation repair, that's
the big Is that your number one?
Speaker 3 (15:51):
Well, I guess it just depends on what time of
year it is when it's raining outside or number one
is waterproofing, right, people are coming in people's basements and
then and then their cross spaces. Also in the springtime
when it's really dry. It's foundation repair, Boeing walls and
people's basements pretty much year around. You know, you would
(16:13):
be amazed of and I'm sure you've seen lots of
houses with Boeing walls and stuff like that. That's not normal, right.
Speaker 2 (16:20):
It's not people say it is. Some people say, well
it's been like that forever. I'm like, it's not good, right, yeah.
And when you go to sell your house, and that's
the that's the thing that everybody is like, well, yeah,
maybe you've been living with it or you know that
it's there and you haven't had a problem, but when
a new buyer comes in, they don't want to assume
(16:44):
your potential problem. Correct more often than not, yes, And
so That's why when I come in and I say, well,
go get at least get an estimate, so that just
in case a buyer comes in and says, okay, I
I can't take on this liability because it is a liability.
If you have a bomb wall, it's not been fixed,
(17:08):
it may or may not be getting worse as time
goes on. Yes, but if we have a situation where
we have heavy, heavy rains or very very dry like
we did this past summer, it could become an issue,
probably pretty quickly, right, correct.
Speaker 3 (17:24):
Yes, I was out to see one last year. I
was a forty foot basement wall. And I went out
to see the lady, or one of my guys did,
and we gave gave the lady a price to put
you know, bracest up on the wall and brace the
wall and mine you know, she would have a lifetime guarantee.
And she went with us never to have that wall,
(17:44):
would never move in. But anyway, she decided not to
do it. And the next rain that came in that
came down, that forty foot wall was laying in the basement, dirt,
the wall, everything was in so sad when that happens,
you know, you say, people say, well, it's been that
(18:04):
way for forty years.
Speaker 2 (18:07):
Well it only takes that one time, right, right, it
is catastrophic. And that's where you know, when in my business,
when when the words foundation issues, because on our property
disclosures we have to disclose whether or not you know
of any foundation issues. A lot of people don't necessarily
(18:31):
mark that box. Yeah there's cracks in the walls, but
they've always been there, so they don't mark anything because
maybe they haven't leaked at that point. But then when
a home inspector comes in, they may say, because they're
liable too, they may say, well you might want to
get this checked just in case.
Speaker 3 (18:52):
Yes, And you know we've seen this here recently where
some of these home inspectors, I don't know, I think
someone need to go back to school, and they say, oh, yeah,
you don't need anything. You know, that's where I disagree.
You know, you know, what's right is doing right for
(19:16):
the customer right, and if they need to be fixed,
you know, we'll say it needs to be fixed. But
if it doesn't, we'll tell you it, don't you know.
And for somebody to come in and because there's a
boat wall and they say, oh no, you're fine. And
the next next big rain we have, it's laying in
the floor. I mean, who's liable for that?
Speaker 2 (19:34):
That's kind of that's a tough one. That's a tough one.
And that's one that again, as a seller, I would
rather you disclose, disclosed, disclose, and as a buyer, do
your due diligence and make sure you're not using Uncle
Fred as your home inspector, and go ahead and ask
(19:57):
the right questions so that it is and the problem
that's going to cost you thousands of dollars. And that's
really to me again, it's it's doing the right thing
for people because they don't deal with what we deal
with on a daily basis.
Speaker 3 (20:13):
Yeah, and you know, I'd say for anybody out there
who's going to hire any kind of contractor, do your
due diligence. Right in this basement waterproofing and struction repair industry,
people come and go every single year, right, they come
in the spring saying, you know we have you know,
(20:34):
fifty years of experience, Well prove that right. And what
hurts me the most is when people spend the hard
earned dollars, you know, whatever it may be, five hundred,
whatever it may be, and they give these warranties to
these customers, but throughout a business the next day or
the next year or the year after. You know, that's
(20:54):
people's hard earned money, you know. And like with us,
you know, you get a lifetime guaringan tea of the
structure of home. If we water proof your basement, for
your basement to be free from groundwater for the life
of the structure of that home.
Speaker 2 (21:08):
So that's even if you sell, that's correct, Okay.
Speaker 3 (21:11):
It transfers to the new owner. It doesn't cost you
any fee, no year the fee. It's a one time
done all that. But you know, the warranties in any
company or any brand, may tag, worsher drivers, whatever, it
is only as good as the company is, right. So
that's what we pride ourselves on, is you know, we've
been here for thirty seven years. My kids are in
(21:32):
the company, they're working in the company. Someday they'll take
dad's position. There you go and carry this legacy forward,
you know, hopefully for the next hundred years.
Speaker 2 (21:40):
Yeah, and that's that's really really special, absolutely all right.
Bobbie Miles is joining us today. Bobbie Miles is with
He's the owner of the Basement Doctor Sincy. And he's
such a young man. You have to you know, he's
been in business since he was twelve years old. Thirty
(22:02):
seven years in the business, No, and still working really
hard every single day. And it really does matter because
you're involved, and it is your name and your face
and your you know, the ethics that you have and
that you carry along and your family carries along with you.
(22:22):
Says an awful lot about the business that you've done
all these years.
Speaker 3 (22:26):
Well, I think that's where we stay in it, right
because we love it. I love people. My passion is people.
I love meeting people. I love changing people's lives. That's
my goal. I'm driven by that absolutely.
Speaker 2 (22:38):
Okay, we're going to take a quick break for news.
When we come back, we're going to talk about air purifiers,
what about that some pumps, humidifier, dehumidifier. We got a
lot to talk about here with Bobby Miles from the
Basement Doctor. My name is Michelle Sloan and you're listening
to the Sloan Sales Homes open house right here on
fifty five car see the station.
Speaker 1 (23:04):
When it comes to real estate, you can have a
thousand questions. Luckily, there's one agent you can turn to
for honest answers, Remax time agent Michelle Sloan from Sloan
Saleshomes dot com. This is your opportunity to learn from
one of the best and most trusted agents in the business.
This is the Sloan Sales Homes open House with Michelle
(23:26):
Sloan on fifty five KRC, the talk station.
Speaker 2 (23:32):
I'm want to thank my regular listeners today for tuning in.
You know, sometimes most of the time it is just
me talking for an hour. But thankfully today I have
a guest in studio, and I'm so excited that he's
here giving us knowledge and information and we're telling stories
and having a good time. Today. Bobby Miles from the
(23:54):
Basement Doctor Cincinnati is here with us today and we
talked a lot about foundations. Let's talk about air purification
and systems that you can have in your home. You know,
right now, it's cold outside. Everybody's home is sealed up,
windows are closed, doors are closed. It's cold outside. How
(24:14):
important is air purification inside of our homes?
Speaker 3 (24:19):
Well? Right now, right we don't have any humidity right
because it's so cold outside. Right So in the summertime,
we have very high humidity. So in the summertimes, you
need a dehumidifier, right, so in your basement.
Speaker 2 (24:33):
Reative and that's taking that moisture out of the air,
because that humidity is that dampness that you feel. Right,
and again we talk, you might say dehumidity, fire humidifier.
You know, sometimes as a lay person, our brains get
confused as to what that is and what that does.
Speaker 3 (24:56):
Right, So a dehumidifier takes the moisture out of the air, yep, right,
And the humidifier on our furnaces in the wintertime is
actually putting moisture in the air so our sinuses don't drive.
Speaker 2 (25:09):
So we're much more comfortable.
Speaker 3 (25:10):
Yes, yes, So you know in the summertime when the
humidity is high, you know, a relative humidity above fifty
five mold, thus might an allergens are present.
Speaker 2 (25:22):
Okay, we don't like any of that.
Speaker 3 (25:24):
Don't like any of that? Well, we don't. So you know,
we want to dehumidify the air, which taking the air,
the moisture out of the air and putting it down
you know, some pump or drain or whatever it may be.
And in the wintertime we want to put air of
moisture into the air for our houses.
Speaker 2 (25:43):
So the air purification systems, that's something that you install
in homes. Explain that whole process.
Speaker 3 (25:52):
So we have thirty two US patents, Right, that's quite
a few, but that.
Speaker 2 (25:58):
Is a lot. That's good. Smart. Yeah, Okay, there we go.
Speaker 3 (26:02):
So we have this air purifier systems called Aspen Air
and it's a free standing unit but it gets down
to the smallest microns you can imagine, which is very
good for allogens or people that have high sense of
to allogens like dog care, dand er stuff like that,
(26:25):
and it pulls all of that out of the air. Right,
I have one in my house. I have a couple
of in my house actually, and I have it in
my office sitting around my office. So, like we like
to focus on indoor air quality of anybody's home. Right,
So in the in the summertime, is did humidifying the air,
(26:48):
taking the moisture out of the air, and then the
Aspen actually scrubs the air, I would say, So it
scrubs the air.
Speaker 2 (26:56):
How big is this unit.
Speaker 3 (26:57):
It's about three feet tall by two feet wide. Okay,
but it's white. It's pretty.
Speaker 2 (27:06):
It sounds it's like, uh maybe like the size of
a garbage can, a kitchen garbage can, something like that.
Speaker 3 (27:12):
Maybe, But it's pretty, you know, I mean, it's it's nice.
Speaker 2 (27:16):
Does it give you a little white noise action?
Speaker 3 (27:19):
It does? See, it does.
Speaker 2 (27:22):
And so one unit can cover how many square feet?
Speaker 3 (27:25):
About two thousand square feet?
Speaker 2 (27:26):
All right? Is it usually in the basement then or
is it in the living space?
Speaker 3 (27:30):
I have mine one in the basement and then one
on the main floor as well.
Speaker 2 (27:34):
Okay, I would imagine this type of technology when we
were going through the pandemic. Yeah, everybody was talking about
air purification and the germs and the not spreading of germs.
Does that help with that as well?
Speaker 3 (27:50):
Absolutely? So. You know another big thing is energy star rating, right,
so you have to concentrate on that because you know,
we're paying for kill hours in our houses, right, so
you want to make sure whatever you buy is energy
you start rated right, both in the dehumidification and the
air purification side of it as well.
Speaker 2 (28:10):
Okay, yeah, So okay, I'm going to ask the big
question then, how much in general do one of these
systems cost? Because I have a feeling that's going to
be a question on everybody's mind because I.
Speaker 3 (28:24):
Know, see I should have brought notes.
Speaker 2 (28:29):
Well is it five hundred dollars or three thousand dollars?
Speaker 3 (28:32):
No, As far as energy, I would say, you're probably
going to pay you know, five dollars a month to
run your.
Speaker 2 (28:38):
I meant the unit itself.
Speaker 3 (28:40):
Oh, the unit itself is about fourteen dollars.
Speaker 2 (28:43):
Okay, So that's actually fourteen hundred dollars and they're going
to last and last.
Speaker 3 (28:49):
Correct. And the big thing is is like if you
go to a big box store, right, you're going to
pay a little less, but you get a one year
warranty with us on our dehumidifiers, you get a five
ye your warranty. There you go, and if it goes
out on the day before the five year re replace
it with a brand new one and guess what you
(29:09):
get another five years?
Speaker 2 (29:10):
Yeah, there you go. Well you're going to stand by
this product absolutely. And that's where oftentimes you know warranties
if it's not down to the day. So here's here's
a little story talking about warranties. That just popped into
my brain. And that's how we that's how we roll. Here.
We have a bed, one of those beds that that
(29:33):
has the mechanicals up and down, kind of like a
hospital bed, right, that's why it's a brand name.
Speaker 3 (29:38):
Bet ye.
Speaker 2 (29:40):
It had a twenty five year warranty on the structure,
the mechanicals. It broke. We called the company again, it's
a big name company to try to get it fixed. Well,
do you have have your receipt?
Speaker 3 (30:03):
Really?
Speaker 2 (30:03):
And I'm like no, but we have all of the
paperwork that you gave us. We have the number, the
serial number, all of the things, all of the things. Yeah,
we can't do a thing about it unless you have
that receipt from and it's probably been ten years ago,
but you know, we bought it from you. We have
(30:24):
all of the stickers. It's not like I bought you know,
I found this on the street, pulled it into my
house and they're like, no, we can't do anything for you. Sorry,
you're out of luck. And it wasn't a cheap situation.
Speaker 3 (30:41):
You know what's funny you say that, But you know
a few years ago we bought a new warsher and
dryer and something happened to it. One of the boards
went out and the part was under warranty. But there's
a service charge to get someone out there. It's like
one hundred and seventy nine dollars. Was like, well, you
(31:01):
said it was underwarranted, Yeah, but the service charge to
come out there and fix it is not underwarranted. So
you know that's that's uh, we don't we don't do that.
Speaker 2 (31:12):
Yeah. Well, and that's I mean, that's why I sort
of bring it up is because you know, they make
you a lot of times, warranties and companies will make
you jump through a lot of hoops, right because they
don't want to fix it or they you know, because
most likely the spring on this bed or whatever it was,
(31:35):
actually you could tell that the it was a joint,
like it needed to be soldered or something. I don't know,
but it was it was structural.
Speaker 3 (31:47):
The proper thing would have been is if they had
good customer service, they would have come out there and said,
mister and missus sloan, guess what we're going to fix
it for you today, zero cost and you're a lifelong customer, right.
Speaker 2 (31:59):
Will that'soutely, But now we're looking at having to buy
a new bed. And you know, again we kind of
because we're old, we like to be able to have
separate like because he likes to be up and down
and I don't. It's a whole thing. You don't really
need to know about it anyway. It's called life. It's
(32:20):
called life. But no sticking to and your warranty means something.
And I know that you personally, you take it very personally,
and that's really important when you're working with the company
because we know there are companies out there that make
promises that they don't keep. So doing your homework and
(32:44):
doing your due diligence on any company. And today we're
talking with the best. Bobby Miles from the Basement Doctor Cincinnati,
been in business thirty seven years and really stands by
the work that you and the people that work with you.
And the people that work with you are fabulous. They're
so nice.
Speaker 3 (33:05):
They've been with me a long time and that matters. Yeah. Yeah,
retention is key in any customer service business. You know.
I believe that the company is only is only as
good as the oreous in my opinion, you know, and
I pride myself on customer service. That's one thing that
(33:27):
I am very big on. You know, if we get
out to a customer's house and they have a small issue,
but to say it wasn't our issue, I asked, Tell
my guys, just fix the issue, right, just fix it
while the customer and we'll have a customer for life.
Speaker 2 (33:41):
Yeah, and that's that's exactly how that's how we do business,
customers for life. When I help you buy or sell
at home, I want you to come back to me.
I want you to refer me. That's how our business
continues to grow and we get better and better a
year after year. It's so important.
Speaker 3 (34:01):
Yeah, yeah it is. You know, repeat customers. You know
you've touched somebody in a way that means something to them.
So exactly doing a good job, I think.
Speaker 2 (34:09):
So look at this patting each other on the back.
Speaker 3 (34:12):
Woo.
Speaker 2 (34:13):
All right, we're gonna take a quick break. When we
come back, we're going to talk just a little bit
more with Bobby Miles from the Basement, doctor Sincy, and
let's see what are we going to talk about? Insulation?
Maybe some pumps, sure, all these kinds of things that
they do at the office at the company. And yeah,
we'll talk about that when we come back. You're listening
to fifty five care see the talk station. Welcome back
(34:37):
to the Sloan Sells Homes Open House. My name is
Michelle Sloan. I'm your local residential realtor and broker at
Remax Time, been in the business for twenty years. Here
with me today is Bobby Miles from the Basement Doctor, Cincinnati.
He's been in the business for at least with this business,
right thirty seven years.
Speaker 3 (34:56):
That's correct?
Speaker 2 (34:57):
You is that where you started?
Speaker 3 (35:00):
Oh? I didn't start there now That's what I'm going
to end though.
Speaker 2 (35:04):
Fair enough, fair enough, okay. So you know this time
of year, it gives us a pause. It gives us
a moment to think about what we're seeing around our home,
around our foundations. If we're feeling cold air coming from anywhere,
then I would think if you're feeling cold air, I
(35:25):
always go to, you know, ceiling, like ceiling around doors
and windows, how's your insulation, things like that in your brain.
Where do you go when you're feeling cold air coming in?
Speaker 3 (35:38):
Well, if we have cold air coming into our house,
that means we have cracked somewhere, right, could be in
the wood, could be you know, anywhere like that to
where cold air is coming in. So air ceiling is
a big as you know, in a basement, it would
be around where the foundation wall meets the basement wall, Okay,
(36:01):
that's where you would seal around in that and a
cross space the same thing where the house meets the
cross space. Foundation wall would whether it be block or
poured concrete, and you can seal that off using spray
pome a closed cell phone, though, don't use open cell phone.
Open cell phone will off gas if it's ever in
(36:22):
a fire, and that's very harmful.
Speaker 2 (36:24):
So okay, So so you went over my head there
with your closed cell phone, and you're so explain to
me if I were to try to do it myself,
what do I look for if I'm cealing something? Is
it the phone that spreads out kind of stuff?
Speaker 3 (36:43):
Yes, so you put it in a crack. We're dealing
with two different things, right. So if if you're ceiling
around a window, yes, right, that's not a confined space, right,
So you can go to the big box store, you know,
and buy expandable phone to fill in around that. But
when you're in a confined space, which is you know,
(37:04):
a basement or crawl space. Okay, those are what we
call confined spaces, then you want to use close cell phone.
It is an expendable phone, right, But a lot of
times those will come in big containers because you're doing
the whole entire bandboard and therefore, you know those would
be if you try to do that, one of those
(37:25):
nobody cans you would be there.
Speaker 2 (37:27):
You probably needs and that's a professional job most likely
it is.
Speaker 3 (37:34):
Yeah, I would hire a professional to do that for sure.
But you know it's to do that, you're going to
save a lot on your heating and cooling costs, you know,
And it's beneficial, right just to stop the error from
coming into our houses.
Speaker 2 (37:46):
Absolutely, And a lot of people in the Cincinnati area
do have crawl spaces. Maybe they're a little more rural
areas or something like that. Having your crawl space sealed
is can be so much more healthy for you and
your home because a lot of times when I see
cross spaces over the years, it's just dirt. Right, that's
(38:12):
not really the best scenario, correct or is it?
Speaker 3 (38:16):
Okay, no, So let's back up just a second. So
houses have that the air comes in up through the
house and up through the attic. Yes, okay, right, So,
and that's constant, right, So if you're over a cross space,
the air is coming in from outside, right, the moisture
(38:36):
in the humidity that we talked earlier is coming in,
causing wood, rock, mold, all of that stuff and then
going up and you're breathing it upstairs right, correct, and
then it goes out. So what you want to do
is seal that cross space, steal that dirt off from
you know, seal the dirt off from the outside. Right.
(38:57):
So we call put diaper, you put a roof on it.
We put a diaper under it, perfect, right, and therefore
you're seiling that all from the earth. You know, we
talked about basement waterproofing, right. So if water can come
up in an eight foot down and a concrete floor,
think what it can do in a three foot dirt
cross space, right, and at cross space is one of
(39:21):
those things that's out of side, out of mind. We
never go down there, right. We never want to go
down there now because we don't need to go down there, right,
But so people don't know. You could have you know,
a foot of standing water down there, and we know
what happens with wood and water, right, rot, yep and
all of that kind of bad stuff. So it's one
(39:43):
of those things you want to have checks, so you know,
have someone go down there and check it for you.
Just to make sure that everything's.
Speaker 2 (39:49):
Okay right, and your guys will do that.
Speaker 3 (39:51):
Yeah, we'll do that. We have charge.
Speaker 2 (39:55):
Oh see, I's see that is even better because if
you get an estimate free of charge to have someone
a professional go into your crawl space that you don't
want to go into. I'm sure that your technicians find
all kinds of snake skins and critter remains and who
(40:21):
knows what else they find in those so ceiling it
properly with the so called diaper really does. And oftentimes
I find that people run into this when they test
for Radon, when they test for Raydon and a crawl
space or maybe it's a half basement situation where you
(40:44):
have crawl space on one side of the house and
you're looking at dirt in that area. It's going to
be more expensive. It will be more costly to put
that diaper on, but it will that will last a
long time.
Speaker 3 (41:01):
Yeah, fifteen to twenty percent on your heating and cooling costs,
you know. And it's funny you say about Raydon. So
just yesterday I was down and I've been working with
this customer in Kentucky. It's a sad, sad thing, but
I'm going to help them out. So their Raydon level
is fifteen, okay, which is over.
Speaker 2 (41:22):
It's over the APA limit, I think correct. Four is
the number that we try to stay below.
Speaker 3 (41:28):
And the saddest thing is his wife has lung cancer
and she's on the lung cancer transplant list. So I'm
taking a very much to this couple, this husband and
wife and I and I told them when I went
down there, and you know, they've had other people out
and you know, just not doing the right thing for them.
(41:48):
And I said, listen, don't pay me a thing. I'm
gonna come in here. I'm going to solve this raydon issue.
I'm going to encapsulate this cross space. We're going to
get it down below EPA levels. And if I don't,
you don't pay me. And that's but you will.
Speaker 2 (42:05):
The good news is you will get it below the limits. Unfortunately,
and we can't say that that's what caused the line cancer. No,
you can't say that, But at the same time, it's
certainly not helping the situation.
Speaker 3 (42:21):
Correct. They say that radon is the second leading maybe
to the answer. I'm not sure about that, but in
any aspect of it, we know it's not good for you.
You know, we will do what we can and I'm
pretty sure that we can get it down below EPA levels.
And you know that's well.
Speaker 2 (42:38):
And that's the one thing about radi mitigation systems now today,
they're so efficient and if you do it right and
you do seal off the areas properly that need to
be sealed, you can get those levels to one or less.
And again that's the safety and health of your family
(42:59):
and home.
Speaker 3 (43:01):
Yeah. So when we do a cross space, our liner
is twenty milstick right, so it a care as a
twenty five year transferable warranty against rips tears. You know,
if you get down there and you rip it, we
fix it for free, okay, but we actually seal it
to the foundation wall mechanically and we fasten it and
then we also seal it with a eurythane base to
(43:23):
make sure that there's no air that could come out
of that diaper, so to say, and therefore it stops
all of that moisture from coming up. So you know,
you stop the moisture, you stop all that, and then
you dehumidify that space right dropping the real of humidity
below fifty five percent where DustMite smolds and algis can't live. Therefore,
you have warmer floors, less energy costs, and better air
(43:48):
for your family to breathe.
Speaker 2 (43:50):
And so yeah, this time of year, you may feel
that cold more than you would feel it any other
time of the year. So getting on your schedule, the
Basement Doctor Sincy once again, let's let's talk about the
best way to get a hold of you if if
anybody has any questions about their foundation. And we're going
to talk about some pump in a minute, but any
(44:12):
any questions about cross spaces, foundations, anything of that nature.
What's the best way to get a hold of you.
Speaker 3 (44:18):
Well, they can look us up online Basement doctor Sinc.
Dot com. They can call the office at five one
three five five four zero five five five or yeah,
come into the office and love them.
Speaker 2 (44:31):
You got it. They've got a beautiful building. Thank you,
it really is. It's we were able to take a
tour our whole office went and took a tour of
your building and it's pretty impressive. You've got a lot
going on over there. All right, Oh shoot, we're almost
out of time. We only have a minute. Can you
do some pumps in a minute?
Speaker 3 (44:53):
Okay, So you know after a dry spell comes a
what spell? Right, yep. People need to make sure that
but they have a battery backup. If you have a
sump pump in your basement, get a battery backup. You
know it's the number one cause we get in the spring, right,
So on another one of those things that's out of side,
(45:13):
out of mind. We're not going down, we're not checking
it right now. There's no water in those sump pumps.
When the water, when the rains come, they will get
water in them. Please get a battery backup. Don't let
your basement flood and run your.
Speaker 2 (45:25):
Stuff absolutely, because you're going to have to deal with insurance,
You're going to have to deal with uh, drying things out.
None of that is good news. So check your sumpump,
make sure it's working before it's too late.
Speaker 3 (45:37):
It's so easy to put a battery backup on a
some pump and it's out of side, out of mind.
You don't have to worry about it. Right from there
on out, you can rest assured that your stuff's going
to be safe.
Speaker 2 (45:46):
Absolutely. Bobby Miles, thank you for joining me today.
Speaker 3 (45:49):
Thank you for having me the basement Doctor Cincy.
Speaker 2 (45:52):
My name's Michelle Sloan. I'm your local realtor with Remax Time,
and you're listening to fifty five KR. See the talkstation
Popular Podcasts
On Purpose with Jay Shetty
I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.