Episode Transcript
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Speaker 1 (00:00):
Or what matters. It's such a beautiful day outside this weather,
and I took a look at your extended forecast. It's
going to be like this for the next week. Too bad.
This was Ohio state fair weather.
Speaker 2 (00:11):
Too bad. You don't have the lake house yet at
this point, and it's like a perfect almost perfect boating
time for it.
Speaker 1 (00:18):
Brian has with Tattletale is on the line with us,
and speaking of Indian Lake, Brian reminded us when we
were talking the other day, that there's a song about
Indian Lake, right, Brian, Yeah, Oh.
Speaker 2 (00:32):
I thought you were going to sing for a second,
like you took in like a deep breath of air. Brian,
I thought you were going to entertain us with it.
Speaker 3 (00:38):
Well, I might put the song on. Let me see, Oh.
Speaker 1 (00:41):
You're looking for the song? Who wrote it? Brian? What
was the name of the group.
Speaker 3 (00:46):
Called the cow Tills?
Speaker 2 (00:48):
The cow Tills?
Speaker 3 (00:49):
You're ready ready.
Speaker 2 (00:56):
Sounds like the cow Tills.
Speaker 1 (00:58):
Doesn't it?
Speaker 4 (00:59):
Know?
Speaker 3 (01:04):
The family thought?
Speaker 1 (01:06):
What year was this written?
Speaker 3 (01:10):
So can you imagine that's the place you should take
your family, Indian Lake.
Speaker 1 (01:14):
Well we're doing just that, but thank goodness, it's going
to be safe because I'm going to put a big
old tattle tale at that little house at Indian Lake.
Speaker 2 (01:22):
So, Brian, this is this is what she says, right,
so like what's the deal? Like, I feel like these
would be perfect. What you guys do is perfect for
a secondary property. But tell us a little bit more
about why.
Speaker 3 (01:37):
Well, you know, most people wait and then something happens
and the next thing and O they want one of
those things. And I don't know what to get, but
they would have plugged in a tattletell. It would have
avoided everything. So water, burglar, you name it. But think
about it. Man, it's going to get a place at
(01:57):
the lake. And what's she gonna do.
Speaker 2 (02:02):
Well, she's gonna go for the weekend and then she's
gonna leave it for the week.
Speaker 3 (02:07):
Right, It's just gonna plug in a tattletale and it'll
be safe.
Speaker 1 (02:11):
It really does give people a peace of mind. And
we'll tell more of our listeners how it works when
we actually plug it in and how it you know,
is working.
Speaker 2 (02:18):
But are you gonna do a demo? Are we gonna
we're gonna get a video?
Speaker 3 (02:23):
I think we need something out of a minute. We haven't
seen anything out of her, So she needs to do
this I'm.
Speaker 2 (02:28):
Going to do it.
Speaker 1 (02:29):
I'm glad it honestly will give us a peace of mind,
you know. And now everybody listening knows that it's going
to be protected by tattletel, so they'll stay away from it.
Speaker 3 (02:37):
Well, they won't be going in your place when you're gone, right,
So you'll know when you walk in your place and
nobody's in there. So you could go there by yourself
if you wanted to, and stay there and feel pretty
good about it.
Speaker 1 (02:48):
Hey, let me ask you one other question that you
just made me think of something. Let's say my son
or daughter, or if I run it out to friends
or whatever, I will have to tell them when they
walk in that they're you know, I want to make
sure that they handle it so tottle Hill doesn't think
they're an intruder. Oh yes, you have.
Speaker 3 (03:06):
To give them their own code that's not yours.
Speaker 1 (03:09):
I can do that.
Speaker 3 (03:11):
You get to be the master. You like that.
Speaker 1 (03:13):
I do like that.
Speaker 2 (03:14):
So there's a code you can put in to something.
Or do you have a fob for people or there
are multiple fobs or is it just a code?
Speaker 3 (03:21):
No, they don't need a fob. You don't want to
give anybody a fob. You want to give them a coat,
so when they walk in, they got sixty seconds. Actually
I think it's forty seconds to turn it off with
the code, and it could be their code that had
to be your code, and you'll get a text and
you'll get whatever you need. But you'll know who's there
and when they came and left, and then you'll be
(03:43):
able to arm it when they leave in case they
forget to arm it when they leave. Because people are
usually afraid to work an alarm system. That's why they wait, Mendy.
They wait. They want security, but they.
Speaker 1 (03:53):
Wait and then they wait and then it's too late.
Speaker 2 (03:56):
Something happens. So, Brian, how is this different for my
neighbors where I go in and punch a code when
they want me to, you know, feed their dog or
give them water. Like what's the difference is because this
is portable, so you have the unit, So how does
the code work?
Speaker 4 (04:11):
Like are you.
Speaker 2 (04:12):
Punching it into the unit or like something on the
wall Like tell us more.
Speaker 3 (04:17):
Nothing's on the wall. That's for old that's that's old
school stuff. The new way to do it's portable. You
walk right up to it the way you would an iPhone.
And you push you forward digit code. You what when
Mandy Callly does this, this show will break loose in
a different direction, and then You're gonna want one, Michael, and.
Speaker 2 (04:34):
Then I'm gonna want one. I don't have a second property, Brian.
Speaker 3 (04:37):
Would you prop is wherever you are? Right?
Speaker 4 (04:41):
Well?
Speaker 2 (04:42):
True? So does the unit sense motion? I guess like
if I put it that simply it senses motion until
I put a code in or disarm it with my
my own personal fob.
Speaker 3 (04:55):
Well, you ask a lot of questions that.
Speaker 2 (04:58):
You know you know me, Brian.
Speaker 3 (05:00):
How about this? I don't, but I will when I
figure this out.
Speaker 4 (05:04):
So walk.
Speaker 3 (05:07):
In and you hit the code. And the only time
you use keycham remote as I leaven laying around. So
if there's a you know, like something strange happens, which
I've never had that happen, but if it ever were,
I grab a fob and I hit the panty button
and it's on silent. Oh okay, I like the key
(05:27):
fob for that. Most people use their telephones because their
their phone related. Yeah, I'm pretty much tattletoe related. I walk,
I mean, I walk up and hit a button, arm
it and leave. Then I hit a button an arm
it and either go to bed, but I like one
button stuff and afford did you code?
Speaker 4 (05:45):
Okay?
Speaker 2 (05:46):
This makes yeah, so the motion is what it's detecting,
and then you got to put in your code. Okay,
this makes a lot more sense the way we've just
described it to me.
Speaker 1 (05:54):
I will say this. We did go up there. I
went up there, and then Randy went up there. And
you have such an awesome staff. Tattle tale, Brian. You
really should be proud of the team that you have
put together.
Speaker 3 (06:06):
I am. I got to tell you that, you know,
I teach them three things. Welcome, thank you, How can
I help?
Speaker 1 (06:15):
Oh?
Speaker 2 (06:15):
Welcome, thank you?
Speaker 1 (06:17):
How can I help?
Speaker 3 (06:18):
You'll never hear them say no problem when you say
thank you, no no problem, that they'll say you're welcome,
and it's old fashion.
Speaker 2 (06:26):
Yeah, well, you just got to take care of people.
I mean, I had a customer service experience this weekend
that was not great. With a larger company, and there's
an online component right like in terms of it can
be it's you can buy this anywhere. And they told
me they couldn't help me and they would have to
send an email to their back office because their customer
(06:48):
service people couldn't help me out in my return.
Speaker 1 (06:51):
You probably would hate to hear something like that, Brian.
Being a business.
Speaker 3 (06:55):
Owner, I wouldn't own a company like that. Yeah, that'd
be my last day if anybody thought that was a
good idea to not take care of somebody. I grew
up in a time where that's how you knew you
had somebody good. It's how they would handle you if
something was good or bad.
Speaker 2 (07:14):
And this was a startup, totally different product line than
the type of product you have, Brian. But it's a
startup and you're just like, how are you staffing your people?
Who am I talking to?
Speaker 1 (07:24):
Like?
Speaker 2 (07:25):
What is going on?
Speaker 3 (07:28):
We ask a lot of questions at once. You know,
you give me practice for being a politician. I really
like that McKellen.
Speaker 2 (07:35):
I mean, Brian, you just come see me. We will
polish you up and take you, you know, take care
of you.
Speaker 1 (07:41):
Brian has for President of the United States of America.
But you know what, Brian, I'm glad that you have
your staff like that, because when you go places, whether
it's a restaurant or a grocery store, so many times
I look at myself, I'm like, what has happened to
customer service. They don't even look you in the eye anymore.
So many times, let alone make a conversation. It's it's
(08:02):
customer service is so important. Unfortunately it's kind of fallen
by the wayside.
Speaker 3 (08:06):
Brian, here's the toughest thing. That's actually the greatest thing,
but the toughest for us. I got a lot of
smart people around me in the engineering world. I mean
a lot of smart people and then know how to
do things I'll never know how to do. So when
they get stuck and they go, we're stuck, you know
(08:28):
what gets them out of it every single time is
an imagination. And that's what Einstein said. He says, I'll
take imagination over smart's all day along. And it's because
you create something that's the right thing for whatever you're
up against. So that's the greatest thing to live by
when you when you run anything, is can you get
your imagination out and pretend you're the customer? Well, you
(08:52):
get guys, I get my guys permission to pretend they're
the customer and take care of them, Like what would
you want if you were in that situation? And don't
you know, they really don't take advantage of it, like
this should. I mean lots of people people when I
say give them, take care of them. It's my stuff.
You don't have to worry about it.
Speaker 2 (09:13):
Give it to them, and it's coming up with solutions. Honestly,
your customer service people you said have to be I
think you said something along the lines of creative, Brian,
like you have to you have to listen and you
have to connect some dots dependent on the person situation.
Like that is truly what customer service is.
Speaker 3 (09:34):
Yes, And it's never about patronizing somebody or talking down
to them in a way where they go, I'll give
you this and you'll be quiet. It's really about how
would you really want to be treated if they were you,
and a lot of exactly. Yes, Yeah, they want to
just be treated the way they want to be.
Speaker 2 (09:52):
Treated, like little Golden rule action.
Speaker 4 (09:55):
Yeah, that's right, golden rule.
Speaker 1 (10:00):
Every business owner doesn't have these same scruples, you know.
Speaker 2 (10:03):
Yeah, completely seriously, we have to ask you, Brian. We
have about a minute left with you, but like, give
us a little status update on the puck.
Speaker 1 (10:11):
I knew she was going to ask about that darn puck.
Speaker 3 (10:14):
No, you know, it's really great. I got they got
stuck and they and they are like, well, it's all
ready to go, And I go, what does that mean?
They go, oh, it's ready, and I go, ready to
you doesn't mean ready to me.
Speaker 1 (10:28):
So what's the difference there?
Speaker 3 (10:29):
Spent seven hours and I said, you guys have any
scotch tape paper and some pencils and markers. No, we
have computers. So we went to the grocery store and
I got that stuff, spent seven hours, put it on
the wall and figured the whole puck out for all
the modes of being programmed. And it's going to be
(10:51):
probably my greatest work.
Speaker 1 (10:53):
So when is the puck gonna drop?
Speaker 4 (10:55):
Oh?
Speaker 3 (10:56):
I love it. Well, I can't keep a straight answer
on that. I mean, you know, I got engineers and
other people. But within two weeks it's going to be programmed.
Then it takes about three months to mold plastic, you know,
because they they cut steel to make plastic. Then you
got the rest of it in the back end room.
But I'm gonna say five months if I'm bleading. If
(11:17):
you're king phenomenal, listen to this, you know the voyage
or the satellite. Yes, all right, so when you fling
a puck out in the world. It's like a satellite
and it goes out and does its job, and if
you're lucky, it'll check in. And when it checks in,
you can reprogram it from the check in mode like
a bird feeder. And then there's instant mode, and then
(11:37):
there's like what I call flashlight mode, which means I
can charge it up and then power up and use
it whenever I want to. I think I'm falling in
love with the puck. It's called on demand GPS puck.
Speaker 2 (11:50):
On demand GPS puck.
Speaker 1 (11:53):
His greatest in Vain to date, I bet.
Speaker 2 (11:55):
And what I hear based on the tape and the
pencils on the wall, is that it wasn't up to
your standards, Brian, so that like inventor chip in your
brain had to go get it to your standards.
Speaker 4 (12:07):
Went old school, old school, Well no, no, no, really really
that that it was because the guys weren't able to
put all of it together. And amazingly enough, because I
don't work as computers and AI, all I have is
that and I take one thing at a time, so
I get it done and then next thing and now
we're shifted. And I just love that God gave.
Speaker 3 (12:29):
Me that ability to do that, because for the longest
time I was in validated. I didn't know how to
do a lot of stuff.
Speaker 1 (12:38):
Except for play the drums.
Speaker 3 (12:40):
I always know how well I can say I always
know how to do that, but I always wanted to
do that. How's that?
Speaker 1 (12:45):
Yeah, well, we are up against the break, but listen,
it's always a pleasure talking to you. And I will
let you know specifically, I'll make a little video to
show people just how easy it is. But I'm definitely
going to have to give my kids. And if someone
stays there without us, coach different coaches. Yeah, good to know, Brian.
Speaker 3 (13:02):
Yes, Michael, and if you got ten questions and once
let me know.
Speaker 2 (13:06):
I know, I get real reporter in her.
Speaker 1 (13:08):
She got to be a reporter again last week, so
she's reliving these moments and memories.
Speaker 2 (13:13):
We're getting good information out too, Brian. So just thank
you for letting me ask the question.
Speaker 3 (13:17):
Huh. Well, it's always a pleasure.
Speaker 1 (13:20):
Tattletale dot com.
Speaker 2 (13:22):
This is what Matters on six' TEN wtv in