October 13, 2025 • 21 mins
I’m CT… When I’m not busy being Arroe the podcaster, I live in the real world. Everybody has to have a job. Mine is C.S. Customer Service. Solutions, relationships while keeping my team motivated to keep a constant connection with each guest who’s chosen to stop their day to visit our location. Episode 196 Birthday weekend, not all jokes are funny and space age shopping… This is C.T.C.S.
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Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
Hey, Zaro, please don't forget about Arrow dot net A
r r oe dot net. I am the host of
seventeen different podcasts what Yeah, and they're now all in
one place. Ero dot net a r r oe dot net. Hey,
i'mct When I'm not busy being Arow the podcaster, I
live in the real world. I mean, come on, everybody
(00:21):
has to have a job, right Mine just happens to
be CS customer service, you know, solutions relationships, keeping your
team motivated and pumped up to keep that constant connection
with each and every person who has chosen to step
into that location. Episode number one hundred ninety six Birthday Weekend.
(00:42):
Not all jokes are funny and space age shopping. This
is CTCs.
Speaker 2 (00:50):
Transition walking day number one at a four birthday weekend.
Oh yeah, we're gonna turn this into a celebration. I
want to, I really do. In fact, one of the
things said I've been talking to co workers about this
is that Saturday night, which is the birthday, I want
to buy pizza for our guests, just just as a
way of saying, man, you guys are just so important
(01:12):
to me and just to be with you, and you know,
it's that interactive kind of attitude, whereas you know, they
bring so many great stories every time they come to
the store to physically just bean themselves up down wild
crazy liars, Steelers doesn't matter to celebrate life.
Speaker 3 (01:30):
This week, I'll see in cus.
Speaker 4 (01:33):
What's happening between young customers.
Speaker 2 (01:35):
I don't know.
Speaker 4 (01:35):
I guess they hate me.
Speaker 5 (01:36):
Today Nellie was pushing a card out and the cart
got sugared by the alarm, and so I.
Speaker 6 (01:42):
Went down there and I go, what are you still
and what are you still in that here? And she
does all just split the cars got stuck. Well, the coach,
the Coola guy paps a lady walking out on her
shoulder and says, I was saying it's her. I didn't
know this happened, and I went in the office. So
she came back in and started asking nell She's like,
the fuck is he talking to me?
Speaker 7 (02:01):
She's like he was talking to me and she's like
he's saying I'm stealing.
Speaker 4 (02:04):
And she's like, no, he's joking around with me. And
she's like, oh, he don't need to be saying that.
Speaker 6 (02:09):
And so she told me that and I'm like, oh,
I was like, maybe I shouldn't have said that.
Speaker 5 (02:14):
Because someone could hear that and think that, yeah, it
really wasn't towards her. And then this guy just came
up before he came in, he had a five hundred
dollars check and he said settlement on it, and Nelly goes,
can I catch his chair?
Speaker 8 (02:25):
And I go, is it a payroll show? And the
guy goes, this is how I get paid, So he's
kind of avoiding the question. And I was at a
payroll show, hecause, this is how I get paid. So
I called my manager, who called the store manager. And
the check was written on a bank you had none
of us return it.
Speaker 5 (02:39):
No, We're in the second largest banking city in the
United States, and so she didn't want to do it
because she wasn't familiar with the name. And the guy
was down there telling Nellie that I had a stick
up my ass and I was an asshole. And the
only thing I said to that guy was is this
a payroll trip? So I don't like, I'm just going
to be quiet today and I'm going to let you
(03:01):
guys do all the talking, because no matter what I'm
saying today, people are like, fuck you, asshole.
Speaker 2 (03:08):
A co worker just came up to me and he says, dude, dude,
somebody threw their shit in the trash. And I said,
what do you mean they threw their shit in the trash.
Speaker 3 (03:15):
They put their.
Speaker 9 (03:16):
Shit in the trash and they didn't flush it down
the toilet.
Speaker 3 (03:19):
What you're kidding me?
Speaker 2 (03:20):
And then right at that moment is when I thought,
we are one of very few people in this world
that actually flush our toilet. There are cultures around the
world that don't flush the toilet. What they do is
they throw it into the trash, and that's what it
ended up being.
Speaker 4 (03:35):
Okay, so we're taste testing a new butterfinger that is
that has caramel.
Speaker 10 (03:40):
In experience it says Butterfinger salted caramel. Wow, and I
just so happened to walk by it. There's I haven't
seen it in any other place in this whole store,
and I was like, what is that That looks different?
Speaker 7 (03:51):
This has been like the summer of new flavors.
Speaker 10 (03:54):
D it smells good.
Speaker 9 (03:57):
Oh man, man, that's good.
Speaker 10 (03:59):
All right, let's break it in.
Speaker 4 (04:03):
And the colors preod is it's.
Speaker 10 (04:05):
Not a regular butter finger. It's not covered in chocolate.
It's like the outside, instead of being covered in chocolate, is.
Speaker 4 (04:09):
The scar malap all right, she'll tastes like a butter finger.
You're having a tough time.
Speaker 11 (04:16):
That's different.
Speaker 10 (04:19):
Like the more it chew, look like I'm getting a
different flavor with every chew.
Speaker 7 (04:25):
Like it's not a consistent flavor.
Speaker 4 (04:28):
It kind of reminds me of a heath bar.
Speaker 10 (04:31):
I've never had a heats bar.
Speaker 7 (04:32):
Well, you just have one now it's stuck in my teeth.
Speaker 10 (04:36):
Yep, you try this, all right, Jimmy's gonna try it too.
She's gonna give us our honest opinion.
Speaker 4 (04:41):
The butterfinger salted caramel, it's like.
Speaker 10 (04:44):
A different flavor every time you bite down.
Speaker 11 (04:47):
No, really, it's just seem flavor, just like the intensity
of the different elements change. One bite, it's a stronger caramel.
One bit stronger peanut butter.
Speaker 10 (04:59):
One read butter belong together. I don't like it.
Speaker 4 (05:02):
One bitees more powdery, one bitees more treamy. Right, it's
all over the place, you know, soil. If that were
a song, you wouldn't listen to it, I'm with you.
Speaker 10 (05:11):
It'd be one of those oh it's on the radio,
so I'm not going to change the channel kind of song.
Speaker 11 (05:15):
So gets stuck like a joll racher, But yeah, it
stuck a mixt with Probam.
Speaker 4 (05:19):
Yep, yep.
Speaker 2 (05:20):
My community and the people that I hang out with
know that I keep a daily journal.
Speaker 3 (05:24):
And so one guy came up to me today.
Speaker 2 (05:26):
He says, you know, I went to a therapist yesterday
and the first thing that they asked me is are
you keeping a journal? And he goes, I don't even
know what the hell that is. I don't want to
sit there and say, dear diary. So that sounds so
damn stupid. I said, you don't have to make it stupid.
When you journal and you and you get to know
who you are, things begin to happen in your life
that change things around, and this way then you can
(05:47):
identify what's giving you the trigger. But it was fun
to sit there and talk with him about being someone
who keeps a daily journal. And I've been doing it
since July of nineteen ninety four.
Speaker 7 (05:56):
So you've got managers that are telling you that you
need to be more assertive.
Speaker 12 (05:59):
Yeah, answer so, because it's just I let people like
walk all over me, like like I feel like at
my other job. You know, since I knew like routine
and all that, it was much easier to be more
assertive versus hearing a new job.
Speaker 7 (06:12):
I live been here for like five months.
Speaker 12 (06:14):
So it's like and it's like it's a whole different
thing too.
Speaker 7 (06:17):
It's like resale. It's not like it's not like a
fast food restaurant. What do you think that being a
service going to affects your pitch calling? Because you think
we have to use because I don't want to sound bitch.
I want to be liked.
Speaker 8 (06:28):
But respective that's why sometimes, but that's why I'm normally
in a good movie.
Speaker 4 (06:34):
But I'm not.
Speaker 7 (06:36):
Then I handled like Robert, people have up on you.
Speaker 4 (06:40):
Don't you can get one of us.
Speaker 5 (06:43):
But but if you know it's something like really dumb
and you're right, just don't customer.
Speaker 4 (06:49):
Yeah, I mean no, I.
Speaker 12 (06:51):
Mean obviously because you still have to keep professionalism.
Speaker 7 (06:54):
And you know then they'll call you it. Yeah, you
don't want to be called in exactly.
Speaker 12 (06:59):
You know you know what pigs me the night the
from watering. So he was like just telling us to
watch thing now. He'd like to just watch, like, just
watch it now. I was like, oh, because.
Speaker 1 (07:18):
Please do not move. There's more CTCs coming up next. Hey,
thanks for coming back to ct CS.
Speaker 2 (07:27):
Transition walk day number two out of four headed into
birthday weekend, maybe tonight is when the party is actually
going to begin. Man, you get Trysted to me together
and everything is a celebration. And so I don't know
what's what's in store for tonight on her part of
the deal, but I just know that we're gonna make
it as positive as possible. So, you know, people tend
to get really kind of moody or they want to
(07:48):
be alone on their birthdays. Hell no, I want to
be with my community. I want to be with my
store people. That's what I want to do. I want
to celebrate it with those that come in. Even though
they do drive me freaking in.
Speaker 3 (08:00):
I still just enjoy it.
Speaker 2 (08:03):
I've always wanted to believe that the noises that you
hear inside a grocery store it confuses the hell out
of people. That people you can have them well focused
into a conversation and a sound from maybe ten or
fifteen feet away in a rupset conversation, because all of
a sudden, that's where they turn to.
Speaker 3 (08:18):
It's like playing the game Scorel's.
Speaker 2 (08:19):
Like squirrel, and it's so noisy inside a grocery store.
But then again, I've heard this place when it's been
empty with sound too, and it's.
Speaker 9 (08:27):
Like, ooh, that's even painful.
Speaker 2 (08:29):
But you know, this close to July fourth weekend, yeah,
it's pretty busy doing something a little bit different today.
Let's call this incentive Friday. Incentive Friday to try to
get these younger adults to pay attention, to maybe do
some blocking, to pull from other lines. And what we're
doing is we're handing out crispy cream donuts, oh fresh,
(08:51):
hot crispy cream donuts. But you can't get one unless
you're being good. We've gotten so space aged at this store.
On each one of the freezer door, you can sit
there and tap to start find the perfect meal for
you within seconds. And so you tap it and then
it starts asking questions. You want new and exciting, healthy combinations,
quick and easy. Surprise me. Let's do surprise me. See
(09:12):
what comes up. It's just for myself, says Okay. Do
you want dairy free, gluten free, vegetarian?
Speaker 3 (09:17):
Nah?
Speaker 2 (09:17):
I want it all with the good stuff. Okay, So
do we want plant based? Do we want pork, beef chicken?
I mean this is on the door of the freezer section.
Speaker 3 (09:25):
I'm going to do.
Speaker 2 (09:25):
I'm gonna do light and fresh and see what it
gives me for answers here. So maybe fifteen twenty seconds here,
I mean it's taken me now the computer is look
at this, oh cilantro, lime chicken. What else can I
have here that sounds delicious? Real goods, barbecue, ooh, chicken
and vegetable dumplings. See, they're trying to make shopping so
much easier instead of standing at all of this frozen
(09:47):
stuff going there's nothing here. Did we finally bust the guy?
Speaker 4 (09:51):
Yeah? We did.
Speaker 10 (09:52):
Jerrelyn went over there and she watched every move that
he made, and he was trying to get away with
four meme ranch pork, tender orange, you know those super
expensive old natural ones down the unstoppables, and a whole
bunch of wings. You know, those pre made ones that
you get from the deli, from the deli, not from
the meat department.
Speaker 6 (10:12):
Wow.
Speaker 10 (10:13):
Yeah, he scanned everything in whenever he paid one of
his cards, paid everything except for twenty seven dollars. He said, well,
what's not powering on those card? I said, well, that's
a food card, and you have all these chemicals on
here as well, So I didn't cover any of the
chemicals at all, so he had to run his regular
debit card to pay for the rest.
Speaker 3 (10:28):
Wow wow wow.
Speaker 7 (10:30):
Yeah, because Bill's been always saying that he's stealing all
the telling whenever. That's why I was just killing her.
Speaker 10 (10:34):
Whenever he comes in without the dog, you have to
watch him because whenever he doesn't have the dog is
whenever you know he's in a hurry, because whenever he
does have the dog, which is not supposed to have
the dog in the store at all, because that dog
is aggressive towards so it's not a service dog if
it's aggressive towards customers, he didn't have the dog with them.
Speaker 7 (10:52):
And as soon as I seen how much meat was in.
Speaker 10 (10:53):
That man's part, I was like, nope, nope, we're not
playing the sname.
Speaker 4 (10:57):
That's yeah wow wow, oh bust it like good job.
I was like, yeah that meat, Yeah yeah, yeah, I
put it back, So please do not move.
Speaker 1 (11:07):
There's more CTCs coming up next. Hey, thanks for coming
back to CTCs.
Speaker 2 (11:14):
Transition Walk day number three out of four. Transition Walk
is taking the time to take a walk through a
beautiful place. It could be a mall, it could be
on this path through a forest, or it could be
somewhere on your city block. The goal is to really
get to know who you are and to kind of
just you know, clear your mind of the transitions that
we go through daily. And how about this as a
big test.
Speaker 3 (11:34):
Huh?
Speaker 2 (11:35):
About ten minutes ago I learned my wife as in
urgent care and it's like, what you gotta be kidding me?
So the dock in the box is taking care of
my wife right now, testing her for flu, for COVID,
for whatever is ailing her. So do you drop everything
and rush over there? No, she said, be patient, We'll
figure this out and then we'll grow from here. Yeah.
(11:57):
That includes going to see us on my birthday. Yeah,
it's my birthday, gonna celebrate with the people will taking
care of my beautiful wife. Dude, huge event last night, huge,
kind of involved our manager.
Speaker 4 (12:12):
I mean it went down so strong.
Speaker 2 (12:15):
So you know the dude that comes in here with
the dog that you hit, you telling me he'll steal
that he steals Yep.
Speaker 4 (12:20):
She got him, no ship, Yeah, she got him right
on the spot.
Speaker 3 (12:23):
Dude.
Speaker 2 (12:24):
I mean it was up put loins and all that
kind of stuff. And so we now have put it
together that if he comes in here without his dog.
He's he's he's gonna steal something, okay. So she stood
beside him the entire jaral yeah, yeah, and he didn't
ring it up or no.
Speaker 13 (12:39):
She went over there and she knew that he was stealing,
and so she went over and grabbed it and then
had it, uh you.
Speaker 7 (12:43):
Know and oh ship, yeah yeah, and then she called
me over.
Speaker 4 (12:46):
There to stand with her.
Speaker 12 (12:47):
Wow.
Speaker 4 (12:48):
And that guy's loaded. He's got money.
Speaker 3 (12:50):
It's sucking.
Speaker 7 (12:50):
It doesn't matter if you're rich for poor.
Speaker 5 (12:52):
Yeah, if you think you can get away with it,
it's the thrill, it must be.
Speaker 7 (12:56):
But then they raised the cost of everything for fucking everybody.
Speaker 4 (12:59):
Yeah, but he got busted.
Speaker 7 (13:02):
That's not the first time he got busted.
Speaker 6 (13:03):
A few weeks ago he didn't really a twenty four
packs of paper tiles and walked out the co manager out.
Speaker 13 (13:08):
There and the dude with the the brings in the
dog Jerrelyn bust sitting last night. I mean it was
I mean, with a lot of groceries and so so.
But and then all thing he walked out of here with,
you know, the stuff that he paid for, but his
tail was between his leg. He had States and ship
Jerry will right there, right.
Speaker 4 (13:24):
There with him.
Speaker 7 (13:25):
Yeah, but failing. Yeah, it was it was a tristan
that she told him before he even checked out.
Speaker 4 (13:31):
Yeah, yeah, good, Yeah, because I've.
Speaker 5 (13:33):
Been watching him whenever I think well, well yeah, they
said apparently if he doesn't have the dog, that's when
he's going.
Speaker 4 (13:39):
To feel something. Yeah, it's when he when he doesn't
have to kill.
Speaker 5 (13:42):
That day, Klina ran out there and grabbed I told
her about the paper towels, and he acted like he
was on the phone and he goes, oh, I'm sorry,
I thought I.
Speaker 7 (13:49):
Paid for it.
Speaker 4 (13:49):
She goes, what you did?
Speaker 7 (13:50):
And uh so that's crazy.
Speaker 4 (13:54):
Scott Loan a working road trip today.
Speaker 2 (13:58):
We have an apartment complex that's probably about maybe a
half mile away. They have about forty six of our
shopping carts, and so Dave, Sean and I we're getting
into the front seat of the pickup. We're driving over
there and we're taking it six carts at a time.
So and of all things, what is it. It's ninety
one degrees, so you know, we got to be smelling
pretty good. Adding fuel to the fun.
Speaker 9 (14:18):
Is this giganic badge that they.
Speaker 4 (14:20):
Have me wearing.
Speaker 2 (14:21):
It says Birthday mode on and oh, of course, you know,
I want to take it off because there are times
I get really super shy. And then but you know,
when people say happy birthday, you know, it's like saying
good morning, so hey, thanks team.
Speaker 3 (14:36):
Yeah, a big radio guy couldn't keep his stuff together.
Ooh no, no, no, no no.
Speaker 2 (14:41):
Just before probably six o'clock, Tristan, you know, I knew
we've done this together for so many people in the store.
We make a lot of noise to get the attention
of all of the guests, and we sing Happy Birthday.
I mean, to the top of our lungs, horribly out
of tune, just to make a lot of noise and
embarrass people. And I thought, I can I can handle this.
I can handle I've been at radio for forty six years.
(15:02):
The fuck I could handle it. Hell no, man, I
was embarrassed. I just wanted to cry. I'm really, seriously
a grown man, and I wanted to cry because just
felt so good to hear everybody singing. We currently have
a situation inside the store right now. A brother and
sister are fighting domestic violence. We've called the police. We've
got security from the shopping center on their wing into
this area as quickly as possible. What's happening is is
(15:23):
that the other guests in the store are trying to
protect the sister because the guy keeps grabbing her, and
that's going to get everybody else involved in what is
really becoming a very rough, rough situation with a lot
of loud yelling.
Speaker 3 (15:34):
And fist hitting the other bodies.
Speaker 4 (15:38):
What happened with those two people, the brother and sister.
Speaker 10 (15:41):
Yeah, so they kept saying that they were brother and sister,
but she was being extra possessive over her purse, and
Sarah is under an assumption that maybe they went to
the bathroom and was shooting up. Oh, he went to
the boss and he bought a beer. She came in
over three hours ago and bought beer from Naima, and
(16:05):
she's been sitting outside drinking on the other side of
the propane tank. So she's wasted. He came in wasted.
Ryan Pizza, I.
Speaker 4 (16:13):
Got the news.
Speaker 12 (16:13):
Stuff's crust.
Speaker 10 (16:15):
I have a white pizza, it's chicken bcon and then
I have a sausage pepperoni.
Speaker 4 (16:20):
It's birthday pizza man.
Speaker 10 (16:26):
So when security showed up, Yeah, they're from the break room.
When security showed up, they kind of calmed down, but
then they lost track of each other where they were
trying to leave, and then she thought I was crazy
because I told her where the lunch meat was, and
(16:47):
she proceeded to argue with me about where the lunch
meat was, and then she still couldn't find it, and
she brought the hand that she could find up here
to prove to me that I was crazy.
Speaker 2 (17:00):
Transition Walk Day number four out of four, got my
god on today. Yesterday was such a major league celebration,
very fun, very family oriented, very together community. And so
today I just want to further that energy. Because it
is a Sunday. People are coming back into town. We
are headed right into the July fourth weekend, so people
are going to be moseying on down the highway to
(17:21):
be with family, friends, and wherever else. They're going to
go to the beach, to the mountains, or even just
to the nearest mall. So people are on the move
and they don't want to be held back. Not the
way the world is today, there's too much going on
and there's too much conflict that you got to be positive.
Speaker 3 (17:37):
So I'll ce ANDCS whoa.
Speaker 2 (17:39):
Man that back room where everything is brought in receiving
smells like the sewer. Oh my god, this has happened before,
We've had things back up. But when you're probably maybe
fifteen twenty feet from going into the receiving area, that's
when you start smelling it. It smells actually like somebody crap
their pants, And then when you get in there.
Speaker 9 (17:58):
It's like, see, God is bad, really bad.
Speaker 2 (18:02):
Howie Mandel would argue with me on this one, But
I truly believe that there are a lot of OCD
people in a grocery store, people that work there. I'm
one of them. I'm I'm the putback king for a reason.
I don't like seeing food stacked up looking like crap
in front of the store. And then you've got someone
else that's on our team that goes around and feels
every single candy bar and if it's in a position
(18:24):
of where it feels like it's baggy inside that little paper,
then she throws it away.
Speaker 13 (18:30):
Do you think that there's a lot of people here
that we're in a grocery store period that are OCD,
Like with me with putbacks?
Speaker 12 (18:37):
Yeah, I mean I'm OCD, but I feel like it depends.
Speaker 7 (18:40):
I feel like it manifests differently.
Speaker 12 (18:42):
For everybody, like for me, like I scan, like how
when I'm on the register, I do shit differently?
Speaker 7 (18:48):
Yeah, so like I always do cold.
Speaker 12 (18:50):
Producers yeah yeah yeah, and then household items grouped yes.
Speaker 7 (18:55):
Oh my god.
Speaker 4 (18:55):
Otherwise it freaks me out.
Speaker 7 (18:56):
And then if I'm a bagger and somebody isn't doing
it that way, it freaks me out as.
Speaker 4 (19:00):
A bigger Yay.
Speaker 2 (19:02):
We're talking about people that are OCV in a grocery
shore and you touch in a sandy and doing a
candy all the time.
Speaker 7 (19:06):
That yeah, I feel like I thought that's say it's
different here.
Speaker 3 (19:16):
Some people see it as the big suck up.
Speaker 2 (19:18):
Every Sunday, I take a walk with my general manager
and she doesn't like to go out there alone because
well we live in these days. You know who's the
general manager? Ooh, she's out here alone, walk into her car.
But I enjoy going out there because I get to
talk business with her. I get to talk numbers and
visions and you know how the store is going to
look for Christmas and we're still what six months away
(19:38):
from it.
Speaker 3 (19:39):
But that's the kind of thing I really do.
Speaker 2 (19:40):
I really like to tap into their energy and then
they get to learn more about me. So it's not
a big suck up. It's just that we're leaning in
on each other's creativity. I don't think people are eating
a lot of candy bars these days. And here's one
of the reasons why the price right, And that's one
of the reasons why you aren't driven to a bar
that used to be like, say, a dollar twenty five.
Speaker 3 (19:59):
I think three seventy nine is what I've seen lately.
Speaker 2 (20:01):
Well, here's the thing, this is how the grocery store reacts.
Speaker 3 (20:04):
To something like that.
Speaker 2 (20:05):
Today was the day that we had to go through
and get rid of the outdated stuff, outdated candy bars.
Over four hundred and thirty five dollars worth of candy
went right into the trash.
Speaker 4 (20:18):
I know.
Speaker 2 (20:18):
This has been my birthday weekend and man, we've had
a really incredible time. But it's always kind of funny
when when you bring up age that the older men
and women will go.
Speaker 9 (20:28):
So, so, how old are you?
Speaker 2 (20:30):
And you tell them how old you are, and they go, oh,
you're nowhere near me. But here's the person I do
not want to become when you ask them, how are
you doing today?
Speaker 3 (20:38):
Well, I got to wake up today.
Speaker 2 (20:41):
That's who I don't want to become that old person
that says, hey.
Speaker 9 (20:45):
I got to open my eyes today.
Speaker 2 (20:47):
I realize that every day is a blessing, but there's
got to be something more positive to say than that, Hey,
at least I got to open my eyes today. Well,
there you have it, another exciting edition of CTCs. The
upside Downs, the twist that spins, the inside outs, and
oh my god, the celebrations, the taste testing.
Speaker 3 (21:07):
So much goes on.
Speaker 9 (21:08):
I just call it grocery store drama.
Speaker 4 (21:11):
Hey, do me a favor.
Speaker 2 (21:12):
Create your own podcast and let us know what goes
on inside your business. Let us see the wizard behind
your curtain. I'll see you next week.
Hey, Zaro, please don't forget about Arrow dot net A
r r oe dot net. I am the host of
seventeen different podcasts what Yeah, and they're now all in
one place. Ero dot net a r r oe dot net. Hey,
i'mct When I'm not busy being Arow the podcaster, I
live in the real world. I mean, come on, everybody
(00:21):
has to have a job, right Mine just happens to
be CS customer service, you know, solutions relationships, keeping your
team motivated and pumped up to keep that constant connection
with each and every person who has chosen to step
into that location. Episode number one hundred ninety six Birthday Weekend.
(00:42):
Not all jokes are funny and space age shopping. This
is CTCs.
Speaker 2 (00:50):
Transition walking day number one at a four birthday weekend.
Oh yeah, we're gonna turn this into a celebration. I
want to, I really do. In fact, one of the
things said I've been talking to co workers about this
is that Saturday night, which is the birthday, I want
to buy pizza for our guests, just just as a
way of saying, man, you guys are just so important
(01:12):
to me and just to be with you, and you know,
it's that interactive kind of attitude, whereas you know, they
bring so many great stories every time they come to
the store to physically just bean themselves up down wild
crazy liars, Steelers doesn't matter to celebrate life.
Speaker 3 (01:30):
This week, I'll see in cus.
Speaker 4 (01:33):
What's happening between young customers.
Speaker 2 (01:35):
I don't know.
Speaker 4 (01:35):
I guess they hate me.
Speaker 5 (01:36):
Today Nellie was pushing a card out and the cart
got sugared by the alarm, and so I.
Speaker 6 (01:42):
Went down there and I go, what are you still
and what are you still in that here? And she
does all just split the cars got stuck. Well, the coach,
the Coola guy paps a lady walking out on her
shoulder and says, I was saying it's her. I didn't
know this happened, and I went in the office. So
she came back in and started asking nell She's like,
the fuck is he talking to me?
Speaker 7 (02:01):
She's like he was talking to me and she's like
he's saying I'm stealing.
Speaker 4 (02:04):
And she's like, no, he's joking around with me. And
she's like, oh, he don't need to be saying that.
Speaker 6 (02:09):
And so she told me that and I'm like, oh,
I was like, maybe I shouldn't have said that.
Speaker 5 (02:14):
Because someone could hear that and think that, yeah, it
really wasn't towards her. And then this guy just came
up before he came in, he had a five hundred
dollars check and he said settlement on it, and Nelly goes,
can I catch his chair?
Speaker 8 (02:25):
And I go, is it a payroll show? And the
guy goes, this is how I get paid, So he's
kind of avoiding the question. And I was at a
payroll show, hecause, this is how I get paid. So
I called my manager, who called the store manager. And
the check was written on a bank you had none
of us return it.
Speaker 5 (02:39):
No, We're in the second largest banking city in the
United States, and so she didn't want to do it
because she wasn't familiar with the name. And the guy
was down there telling Nellie that I had a stick
up my ass and I was an asshole. And the
only thing I said to that guy was is this
a payroll trip? So I don't like, I'm just going
to be quiet today and I'm going to let you
(03:01):
guys do all the talking, because no matter what I'm
saying today, people are like, fuck you, asshole.
Speaker 2 (03:08):
A co worker just came up to me and he says, dude, dude,
somebody threw their shit in the trash. And I said,
what do you mean they threw their shit in the trash.
Speaker 3 (03:15):
They put their.
Speaker 9 (03:16):
Shit in the trash and they didn't flush it down
the toilet.
Speaker 3 (03:19):
What you're kidding me?
Speaker 2 (03:20):
And then right at that moment is when I thought,
we are one of very few people in this world
that actually flush our toilet. There are cultures around the
world that don't flush the toilet. What they do is
they throw it into the trash, and that's what it
ended up being.
Speaker 4 (03:35):
Okay, so we're taste testing a new butterfinger that is
that has caramel.
Speaker 10 (03:40):
In experience it says Butterfinger salted caramel. Wow, and I
just so happened to walk by it. There's I haven't
seen it in any other place in this whole store,
and I was like, what is that That looks different?
Speaker 7 (03:51):
This has been like the summer of new flavors.
Speaker 10 (03:54):
D it smells good.
Speaker 9 (03:57):
Oh man, man, that's good.
Speaker 10 (03:59):
All right, let's break it in.
Speaker 4 (04:03):
And the colors preod is it's.
Speaker 10 (04:05):
Not a regular butter finger. It's not covered in chocolate.
It's like the outside, instead of being covered in chocolate, is.
Speaker 4 (04:09):
The scar malap all right, she'll tastes like a butter finger.
You're having a tough time.
Speaker 11 (04:16):
That's different.
Speaker 10 (04:19):
Like the more it chew, look like I'm getting a
different flavor with every chew.
Speaker 7 (04:25):
Like it's not a consistent flavor.
Speaker 4 (04:28):
It kind of reminds me of a heath bar.
Speaker 10 (04:31):
I've never had a heats bar.
Speaker 7 (04:32):
Well, you just have one now it's stuck in my teeth.
Speaker 10 (04:36):
Yep, you try this, all right, Jimmy's gonna try it too.
She's gonna give us our honest opinion.
Speaker 4 (04:41):
The butterfinger salted caramel, it's like.
Speaker 10 (04:44):
A different flavor every time you bite down.
Speaker 11 (04:47):
No, really, it's just seem flavor, just like the intensity
of the different elements change. One bite, it's a stronger caramel.
One bit stronger peanut butter.
Speaker 10 (04:59):
One read butter belong together. I don't like it.
Speaker 4 (05:02):
One bitees more powdery, one bitees more treamy. Right, it's
all over the place, you know, soil. If that were
a song, you wouldn't listen to it, I'm with you.
Speaker 10 (05:11):
It'd be one of those oh it's on the radio,
so I'm not going to change the channel kind of song.
Speaker 11 (05:15):
So gets stuck like a joll racher, But yeah, it
stuck a mixt with Probam.
Speaker 4 (05:19):
Yep, yep.
Speaker 2 (05:20):
My community and the people that I hang out with
know that I keep a daily journal.
Speaker 3 (05:24):
And so one guy came up to me today.
Speaker 2 (05:26):
He says, you know, I went to a therapist yesterday
and the first thing that they asked me is are
you keeping a journal? And he goes, I don't even
know what the hell that is. I don't want to
sit there and say, dear diary. So that sounds so
damn stupid. I said, you don't have to make it stupid.
When you journal and you and you get to know
who you are, things begin to happen in your life
that change things around, and this way then you can
(05:47):
identify what's giving you the trigger. But it was fun
to sit there and talk with him about being someone
who keeps a daily journal. And I've been doing it
since July of nineteen ninety four.
Speaker 7 (05:56):
So you've got managers that are telling you that you
need to be more assertive.
Speaker 12 (05:59):
Yeah, answer so, because it's just I let people like
walk all over me, like like I feel like at
my other job. You know, since I knew like routine
and all that, it was much easier to be more
assertive versus hearing a new job.
Speaker 7 (06:12):
I live been here for like five months.
Speaker 12 (06:14):
So it's like and it's like it's a whole different
thing too.
Speaker 7 (06:17):
It's like resale. It's not like it's not like a
fast food restaurant. What do you think that being a
service going to affects your pitch calling? Because you think
we have to use because I don't want to sound bitch.
I want to be liked.
Speaker 8 (06:28):
But respective that's why sometimes, but that's why I'm normally
in a good movie.
Speaker 4 (06:34):
But I'm not.
Speaker 7 (06:36):
Then I handled like Robert, people have up on you.
Speaker 4 (06:40):
Don't you can get one of us.
Speaker 5 (06:43):
But but if you know it's something like really dumb
and you're right, just don't customer.
Speaker 4 (06:49):
Yeah, I mean no, I.
Speaker 12 (06:51):
Mean obviously because you still have to keep professionalism.
Speaker 7 (06:54):
And you know then they'll call you it. Yeah, you
don't want to be called in exactly.
Speaker 12 (06:59):
You know you know what pigs me the night the
from watering. So he was like just telling us to
watch thing now. He'd like to just watch, like, just
watch it now. I was like, oh, because.
Speaker 1 (07:18):
Please do not move. There's more CTCs coming up next. Hey,
thanks for coming back to ct CS.
Speaker 2 (07:27):
Transition walk day number two out of four headed into
birthday weekend, maybe tonight is when the party is actually
going to begin. Man, you get Trysted to me together
and everything is a celebration. And so I don't know
what's what's in store for tonight on her part of
the deal, but I just know that we're gonna make
it as positive as possible. So, you know, people tend
to get really kind of moody or they want to
(07:48):
be alone on their birthdays. Hell no, I want to
be with my community. I want to be with my
store people. That's what I want to do. I want
to celebrate it with those that come in. Even though
they do drive me freaking in.
Speaker 3 (08:00):
I still just enjoy it.
Speaker 2 (08:03):
I've always wanted to believe that the noises that you
hear inside a grocery store it confuses the hell out
of people. That people you can have them well focused
into a conversation and a sound from maybe ten or
fifteen feet away in a rupset conversation, because all of
a sudden, that's where they turn to.
Speaker 3 (08:18):
It's like playing the game Scorel's.
Speaker 2 (08:19):
Like squirrel, and it's so noisy inside a grocery store.
But then again, I've heard this place when it's been
empty with sound too, and it's.
Speaker 9 (08:27):
Like, ooh, that's even painful.
Speaker 2 (08:29):
But you know, this close to July fourth weekend, yeah,
it's pretty busy doing something a little bit different today.
Let's call this incentive Friday. Incentive Friday to try to
get these younger adults to pay attention, to maybe do
some blocking, to pull from other lines. And what we're
doing is we're handing out crispy cream donuts, oh fresh,
(08:51):
hot crispy cream donuts. But you can't get one unless
you're being good. We've gotten so space aged at this store.
On each one of the freezer door, you can sit
there and tap to start find the perfect meal for
you within seconds. And so you tap it and then
it starts asking questions. You want new and exciting, healthy combinations,
quick and easy. Surprise me. Let's do surprise me. See
(09:12):
what comes up. It's just for myself, says Okay. Do
you want dairy free, gluten free, vegetarian?
Speaker 3 (09:17):
Nah?
Speaker 2 (09:17):
I want it all with the good stuff. Okay, So
do we want plant based? Do we want pork, beef chicken?
I mean this is on the door of the freezer section.
Speaker 3 (09:25):
I'm going to do.
Speaker 2 (09:25):
I'm gonna do light and fresh and see what it
gives me for answers here. So maybe fifteen twenty seconds here,
I mean it's taken me now the computer is look
at this, oh cilantro, lime chicken. What else can I
have here that sounds delicious? Real goods, barbecue, ooh, chicken
and vegetable dumplings. See, they're trying to make shopping so
much easier instead of standing at all of this frozen
(09:47):
stuff going there's nothing here. Did we finally bust the guy?
Speaker 4 (09:51):
Yeah? We did.
Speaker 10 (09:52):
Jerrelyn went over there and she watched every move that
he made, and he was trying to get away with
four meme ranch pork, tender orange, you know those super
expensive old natural ones down the unstoppables, and a whole
bunch of wings. You know, those pre made ones that
you get from the deli, from the deli, not from
the meat department.
Speaker 6 (10:12):
Wow.
Speaker 10 (10:13):
Yeah, he scanned everything in whenever he paid one of
his cards, paid everything except for twenty seven dollars. He said, well,
what's not powering on those card? I said, well, that's
a food card, and you have all these chemicals on
here as well, So I didn't cover any of the
chemicals at all, so he had to run his regular
debit card to pay for the rest.
Speaker 3 (10:28):
Wow wow wow.
Speaker 7 (10:30):
Yeah, because Bill's been always saying that he's stealing all
the telling whenever. That's why I was just killing her.
Speaker 10 (10:34):
Whenever he comes in without the dog, you have to
watch him because whenever he doesn't have the dog is
whenever you know he's in a hurry, because whenever he
does have the dog, which is not supposed to have
the dog in the store at all, because that dog
is aggressive towards so it's not a service dog if
it's aggressive towards customers, he didn't have the dog with them.
Speaker 7 (10:52):
And as soon as I seen how much meat was in.
Speaker 10 (10:53):
That man's part, I was like, nope, nope, we're not
playing the sname.
Speaker 4 (10:57):
That's yeah wow wow, oh bust it like good job.
I was like, yeah that meat, Yeah yeah, yeah, I
put it back, So please do not move.
Speaker 1 (11:07):
There's more CTCs coming up next. Hey, thanks for coming
back to CTCs.
Speaker 2 (11:14):
Transition Walk day number three out of four. Transition Walk
is taking the time to take a walk through a
beautiful place. It could be a mall, it could be
on this path through a forest, or it could be
somewhere on your city block. The goal is to really
get to know who you are and to kind of
just you know, clear your mind of the transitions that
we go through daily. And how about this as a
big test.
Speaker 3 (11:34):
Huh?
Speaker 2 (11:35):
About ten minutes ago I learned my wife as in
urgent care and it's like, what you gotta be kidding me?
So the dock in the box is taking care of
my wife right now, testing her for flu, for COVID,
for whatever is ailing her. So do you drop everything
and rush over there? No, she said, be patient, We'll
figure this out and then we'll grow from here. Yeah.
(11:57):
That includes going to see us on my birthday. Yeah,
it's my birthday, gonna celebrate with the people will taking
care of my beautiful wife. Dude, huge event last night, huge,
kind of involved our manager.
Speaker 4 (12:12):
I mean it went down so strong.
Speaker 2 (12:15):
So you know the dude that comes in here with
the dog that you hit, you telling me he'll steal
that he steals Yep.
Speaker 4 (12:20):
She got him, no ship, Yeah, she got him right
on the spot.
Speaker 3 (12:23):
Dude.
Speaker 2 (12:24):
I mean it was up put loins and all that
kind of stuff. And so we now have put it
together that if he comes in here without his dog.
He's he's he's gonna steal something, okay. So she stood
beside him the entire jaral yeah, yeah, and he didn't
ring it up or no.
Speaker 13 (12:39):
She went over there and she knew that he was stealing,
and so she went over and grabbed it and then
had it, uh you.
Speaker 7 (12:43):
Know and oh ship, yeah yeah, and then she called
me over.
Speaker 4 (12:46):
There to stand with her.
Speaker 12 (12:47):
Wow.
Speaker 4 (12:48):
And that guy's loaded. He's got money.
Speaker 3 (12:50):
It's sucking.
Speaker 7 (12:50):
It doesn't matter if you're rich for poor.
Speaker 5 (12:52):
Yeah, if you think you can get away with it,
it's the thrill, it must be.
Speaker 7 (12:56):
But then they raised the cost of everything for fucking everybody.
Speaker 4 (12:59):
Yeah, but he got busted.
Speaker 7 (13:02):
That's not the first time he got busted.
Speaker 6 (13:03):
A few weeks ago he didn't really a twenty four
packs of paper tiles and walked out the co manager out.
Speaker 13 (13:08):
There and the dude with the the brings in the
dog Jerrelyn bust sitting last night. I mean it was
I mean, with a lot of groceries and so so.
But and then all thing he walked out of here with,
you know, the stuff that he paid for, but his
tail was between his leg. He had States and ship
Jerry will right there, right.
Speaker 4 (13:24):
There with him.
Speaker 7 (13:25):
Yeah, but failing. Yeah, it was it was a tristan
that she told him before he even checked out.
Speaker 4 (13:31):
Yeah, yeah, good, Yeah, because I've.
Speaker 5 (13:33):
Been watching him whenever I think well, well yeah, they
said apparently if he doesn't have the dog, that's when
he's going.
Speaker 4 (13:39):
To feel something. Yeah, it's when he when he doesn't
have to kill.
Speaker 5 (13:42):
That day, Klina ran out there and grabbed I told
her about the paper towels, and he acted like he
was on the phone and he goes, oh, I'm sorry,
I thought I.
Speaker 7 (13:49):
Paid for it.
Speaker 4 (13:49):
She goes, what you did?
Speaker 7 (13:50):
And uh so that's crazy.
Speaker 4 (13:54):
Scott Loan a working road trip today.
Speaker 2 (13:58):
We have an apartment complex that's probably about maybe a
half mile away. They have about forty six of our
shopping carts, and so Dave, Sean and I we're getting
into the front seat of the pickup. We're driving over
there and we're taking it six carts at a time.
So and of all things, what is it. It's ninety
one degrees, so you know, we got to be smelling
pretty good. Adding fuel to the fun.
Speaker 9 (14:18):
Is this giganic badge that they.
Speaker 4 (14:20):
Have me wearing.
Speaker 2 (14:21):
It says Birthday mode on and oh, of course, you know,
I want to take it off because there are times
I get really super shy. And then but you know,
when people say happy birthday, you know, it's like saying
good morning, so hey, thanks team.
Speaker 3 (14:36):
Yeah, a big radio guy couldn't keep his stuff together.
Ooh no, no, no, no no.
Speaker 2 (14:41):
Just before probably six o'clock, Tristan, you know, I knew
we've done this together for so many people in the store.
We make a lot of noise to get the attention
of all of the guests, and we sing Happy Birthday.
I mean, to the top of our lungs, horribly out
of tune, just to make a lot of noise and
embarrass people. And I thought, I can I can handle this.
I can handle I've been at radio for forty six years.
(15:02):
The fuck I could handle it. Hell no, man, I
was embarrassed. I just wanted to cry. I'm really, seriously
a grown man, and I wanted to cry because just
felt so good to hear everybody singing. We currently have
a situation inside the store right now. A brother and
sister are fighting domestic violence. We've called the police. We've
got security from the shopping center on their wing into
this area as quickly as possible. What's happening is is
(15:23):
that the other guests in the store are trying to
protect the sister because the guy keeps grabbing her, and
that's going to get everybody else involved in what is
really becoming a very rough, rough situation with a lot
of loud yelling.
Speaker 3 (15:34):
And fist hitting the other bodies.
Speaker 4 (15:38):
What happened with those two people, the brother and sister.
Speaker 10 (15:41):
Yeah, so they kept saying that they were brother and sister,
but she was being extra possessive over her purse, and
Sarah is under an assumption that maybe they went to
the bathroom and was shooting up. Oh, he went to
the boss and he bought a beer. She came in
over three hours ago and bought beer from Naima, and
(16:05):
she's been sitting outside drinking on the other side of
the propane tank. So she's wasted. He came in wasted.
Ryan Pizza, I.
Speaker 4 (16:13):
Got the news.
Speaker 12 (16:13):
Stuff's crust.
Speaker 10 (16:15):
I have a white pizza, it's chicken bcon and then
I have a sausage pepperoni.
Speaker 4 (16:20):
It's birthday pizza man.
Speaker 10 (16:26):
So when security showed up, Yeah, they're from the break room.
When security showed up, they kind of calmed down, but
then they lost track of each other where they were
trying to leave, and then she thought I was crazy
because I told her where the lunch meat was, and
(16:47):
she proceeded to argue with me about where the lunch
meat was, and then she still couldn't find it, and
she brought the hand that she could find up here
to prove to me that I was crazy.
Speaker 2 (17:00):
Transition Walk Day number four out of four, got my
god on today. Yesterday was such a major league celebration,
very fun, very family oriented, very together community. And so
today I just want to further that energy. Because it
is a Sunday. People are coming back into town. We
are headed right into the July fourth weekend, so people
are going to be moseying on down the highway to
(17:21):
be with family, friends, and wherever else. They're going to
go to the beach, to the mountains, or even just
to the nearest mall. So people are on the move
and they don't want to be held back. Not the
way the world is today, there's too much going on
and there's too much conflict that you got to be positive.
Speaker 3 (17:37):
So I'll ce ANDCS whoa.
Speaker 2 (17:39):
Man that back room where everything is brought in receiving
smells like the sewer. Oh my god, this has happened before,
We've had things back up. But when you're probably maybe
fifteen twenty feet from going into the receiving area, that's
when you start smelling it. It smells actually like somebody crap
their pants, And then when you get in there.
Speaker 9 (17:58):
It's like, see, God is bad, really bad.
Speaker 2 (18:02):
Howie Mandel would argue with me on this one, But
I truly believe that there are a lot of OCD
people in a grocery store, people that work there. I'm
one of them. I'm I'm the putback king for a reason.
I don't like seeing food stacked up looking like crap
in front of the store. And then you've got someone
else that's on our team that goes around and feels
every single candy bar and if it's in a position
(18:24):
of where it feels like it's baggy inside that little paper,
then she throws it away.
Speaker 13 (18:30):
Do you think that there's a lot of people here
that we're in a grocery store period that are OCD,
Like with me with putbacks?
Speaker 12 (18:37):
Yeah, I mean I'm OCD, but I feel like it depends.
Speaker 7 (18:40):
I feel like it manifests differently.
Speaker 12 (18:42):
For everybody, like for me, like I scan, like how
when I'm on the register, I do shit differently?
Speaker 7 (18:48):
Yeah, so like I always do cold.
Speaker 12 (18:50):
Producers yeah yeah yeah, and then household items grouped yes.
Speaker 7 (18:55):
Oh my god.
Speaker 4 (18:55):
Otherwise it freaks me out.
Speaker 7 (18:56):
And then if I'm a bagger and somebody isn't doing
it that way, it freaks me out as.
Speaker 4 (19:00):
A bigger Yay.
Speaker 2 (19:02):
We're talking about people that are OCV in a grocery
shore and you touch in a sandy and doing a
candy all the time.
Speaker 7 (19:06):
That yeah, I feel like I thought that's say it's
different here.
Speaker 3 (19:16):
Some people see it as the big suck up.
Speaker 2 (19:18):
Every Sunday, I take a walk with my general manager
and she doesn't like to go out there alone because
well we live in these days. You know who's the
general manager? Ooh, she's out here alone, walk into her car.
But I enjoy going out there because I get to
talk business with her. I get to talk numbers and
visions and you know how the store is going to
look for Christmas and we're still what six months away
(19:38):
from it.
Speaker 3 (19:39):
But that's the kind of thing I really do.
Speaker 2 (19:40):
I really like to tap into their energy and then
they get to learn more about me. So it's not
a big suck up. It's just that we're leaning in
on each other's creativity. I don't think people are eating
a lot of candy bars these days. And here's one
of the reasons why the price right, And that's one
of the reasons why you aren't driven to a bar
that used to be like, say, a dollar twenty five.
Speaker 3 (19:59):
I think three seventy nine is what I've seen lately.
Speaker 2 (20:01):
Well, here's the thing, this is how the grocery store reacts.
Speaker 3 (20:04):
To something like that.
Speaker 2 (20:05):
Today was the day that we had to go through
and get rid of the outdated stuff, outdated candy bars.
Over four hundred and thirty five dollars worth of candy
went right into the trash.
Speaker 4 (20:18):
I know.
Speaker 2 (20:18):
This has been my birthday weekend and man, we've had
a really incredible time. But it's always kind of funny
when when you bring up age that the older men
and women will go.
Speaker 9 (20:28):
So, so, how old are you?
Speaker 2 (20:30):
And you tell them how old you are, and they go, oh,
you're nowhere near me. But here's the person I do
not want to become when you ask them, how are
you doing today?
Speaker 3 (20:38):
Well, I got to wake up today.
Speaker 2 (20:41):
That's who I don't want to become that old person
that says, hey.
Speaker 9 (20:45):
I got to open my eyes today.
Speaker 2 (20:47):
I realize that every day is a blessing, but there's
got to be something more positive to say than that, Hey,
at least I got to open my eyes today. Well,
there you have it, another exciting edition of CTCs. The
upside Downs, the twist that spins, the inside outs, and
oh my god, the celebrations, the taste testing.
Speaker 3 (21:07):
So much goes on.
Speaker 9 (21:08):
I just call it grocery store drama.
Speaker 4 (21:11):
Hey, do me a favor.
Speaker 2 (21:12):
Create your own podcast and let us know what goes
on inside your business. Let us see the wizard behind
your curtain. I'll see you next week.
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