Ep. 88: Why Clients Should NEVER Wonder Where They're at in the Process

One of the biggest communication mistakes we see service-based business make is failing to keep their customer informed about where they are in the process. This creates confusion, miscommunicated expectations, and ultimately can harm the trust you need for a successful relationship.

During this episode, Luke and his team discuss WHY it’s critical to keep your customer consistently in the loop, and how to input processes to ensure this kind of mistake NEVER happens within your business.