00:57 – Introducing today’s topic, building a culture of trust
04:36 – The importance of trust
05:28 – The three pillars of an organization
07:19 – The five key points of culture
07:32 – One: Find and Defend Your Cores
09:38 – Two: Build Authentic Relationships
13:27 – Three: Lead Transparently
16:14 – Four: Develop a System of Feedback
18:12 – The Rule of One Percent
19:37 – Five: Be Present
21:36 – Michael teases the topic of the next episode of CEO Brain Food
TWEETABLE QUOTES
“I like to think of an organization with three pillars. It’s like a three-legged stool. You have strategy, you have structure and you have culture.” (05:38)
“Culture is descending. It starts at the top and must be promoted and literally kept alive by the leader and the leadership team.” (06:53)
“How you define and defends your cores will often determine your ability to grow and scale your business.” (08:08)
“The deeper that your relationship is with those that you’re leading, the more effective you’ll be in leading them.” (10:55)
“Leadership and trust go hand in hand. They’re very interrelated and both are about relationship.” (13:31)
“There’s not a greater impact that you can have on an organization or a company than when you hire someone, or evaluate someone’s performance, or coach them.” (15:50)
“The Rule of One Percent recognizes that at least one percent of what the person is saying is probably true.” (18:19)
“We know that trust takes a lifetime to build and can be destroyed in a moment. That is so true. The culture of trust in a company needs to be proactively established by leadership and consistently applied day-to-day in personal behaviors and actions.” (20:25)
RESOURCE LINKS
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