CXOTalk

How did Salesforce build a $200B company by declaring war on "software"? Branding expert Laura Ries (author of "Strategic Enemy") reveals why the world's best brands choose strategic enemies to dominate their markets.

Laura explains the counterintuitive positioning strategy behind iconic brands like Tesla, Chick-fil-A, and White Claw. Learn why opposition creates clarity, how visual hammers make brands unforg...

In cybersecurity, identity has become the primary attack vector. We explore identity in CXOTalk 892, with the CEO of RSA Security, Rohit Ghai, who explains how stolen credentials, social engineering, and AI-enabled impersonation break defenses. And what boards, CISOs, and executives must do now.

What you’ll learn:

-- Why credential theft remains the #1 initial access vector and what “phishing resistant” MFA actually requires

-- How at...

Learn how a unified Zoho platform and centralized data analytics reduced app sprawl, speed decisions, and improved customer experience for Zoho customer Nuvia Dental. The discussion provides a practical playbook for leaders seeking fewer apps, stronger data integrity, and clear ROI.

 🔷 Show notes and resources: https://www.cxotalk.com/episode/data-first-operations-a-zoho-playbook-for-measurable-outcomes

🔷 Newsletter: www.cxotalk.co...

Too often, AI breaks in the wild. Why? CXOTalk 890 dissects the adversarial economy with Steven C. Daffron (fintech private equity leader) and Anthony Scriffignano (distinguished data scientist), hosted by Michael Krigsman.

Discover the challenges of **ai implementation** and the strategies needed to navigate the **future of work** in an AI-driven world. Stay informed with expert insights on CXOTalk.

What you’ll learn:

• How AI en...

Is AI coming for your job? Boston Consulting Group's Global Lead for People and Organization, David Martin, reveals the truth about workforce disruption, survival strategies, reskilling, and the future of work.

With only 20% of employees effectively using AI tools despite 80% expressing excitement, discover why adoption is failing and what leaders must do differently.

🎯 Key Insights You'll Gain:

-- Why software developers and white-c...

When AI systems hallucinate, run amok, or fail catastrophically, the consequences for enterprises can be devastating. In this must-watch CXOTalk episode, discover how to anticipate and prevent AI failures before they escalate into crises.

Join host Michael Krigsman as he explores critical AI risk management strategies with two leading experts:
• Lord Tim Clement-Jones - Member of the House of Lords, Co-Chair of UK Parliament's A...

Art Hu, Global CIO at Lenovo, shares proven strategies for implementing AI at scale in one of the world's largest technology companies. Learn how to navigate uncertainty, build organizational agility, and drive real business value from AI investments.

In this episode, you'll learn:

• Why "no regret" AI investments beat waiting for perfect solutions • How to transform fear of job loss into workforce empowerment • T...

Zendesk CEO Tom Eggemeyer joins Michael Krigsman to discuss the impact of AI CX on customer expectations. They explore real-world lessons from the Zendesk AI journey, including what has worked and what hasn't. Learn how customer service is being reshaped by ChatGPT and artificial intelligence and machine learning.

Key Topics Covered:

• The shift from traditional chatbots to reasoning AI agents
• Why Zendesk only gets paid when AI ...

What does it take to keep global financial markets stable during extreme volatility and AI-driven trading? Chris Isaacson, Chief Operating Officer of Cboe Global Markets, the world's largest options market exchange, reveals the high-stakes playbook for building resilient systems, people, and processes that handle over a trillion messages a day without failure.

In CXOTalk episode 885, we go behind the scenes of one of the world&#...

The generative AI revolution has created an insatiable demand for efficient, powerful computing. How is a key industry leader like AMD navigating this critical inflection point?

In CXOTalk episode 884, Michael Krigsman sits down with Mark Papermaster, CTO and Executive Vice President of AMD, to explore the future of AI infrastructure.

Discover AMD's strategy for winning in the AI era, which hinges on a tight integration of hardw...

AI expert Nate B. Jones joins Michael Krigsman on CXOTalk episode 883 to discuss prompting strategies and how they impact the performance of large language models (LLMs). Learn how to use ChatGPT to generate better results and understand the importance of AI prompt engineering.

Discover effective methods to improve AI productivity using proper prompting techniques.

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🔷 LinkedIn: www.linkedin.co...

In episode 882 of CXOTalk, Michael Krigsman sits down with Kevin De Liban, founder of TechTonic Justice and former legal aid attorney, who reveals the shocking truth about AI's impact on vulnerable communities.

De Liban shares how 92 million low-income Americans now have critical life decisions, such as healthcare, housing, employment, and government benefits, that are determined by algorithms that often fail catastrophically.

D...

How do you transform a tech giant into an AI-first (or AI-native) organization? In CXOTalk episode 881, Cisco's President and Chief Product Officer, Jeetu Patel, reveals the blueprint for building AI-native companies in 2025.

Discover why AI won't replace your job – but someone using AI better than you will. Learn how Cisco is revolutionizing its entire operation, from engineering to customer support, with artificial intelligence at...

AI strategist and TikTok commentator Nate B. Jones joins CXOTalk host Michael Krigsman to explain the high-stakes race among OpenAI, Google, Meta, and others to advance large language models.

The discussion explores token economics, model specialization, and hands-on prompting skills every executive needs to translate AI progress into business results.

Watch Episode 880 now and subscribe for weekly conversations with top tech leade...

Join GoTo and CXOTalk for a deep dive into the world of AI and the virtual workforce. Learn about AI receptionists, agentic AI, and how AI agents dramatically improve customer service for small and mid-sized companies.

Our guest is Damon Covey, General Manager of UCC at GoTo.

Learn more at: www.goto.com

🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders.

🔷 Newsletter: www.c...

Join Andrew Wesbecher (Powered_By) and Michael Krigsman on CXOTalk episode 878 to discuss how AI agents can help small businesses succeed in 2025. Learn from industry experts and discover the benefits of using AI technology for your SMB to stay ahead of the competition!

Learn more from www.poweredby.agency

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🔔 Don’t forget to like, subscribe, and share for more thought-provoking conversations with top in...

Learn about the impact of AI in healthcare in CXOTalk episode 877 on AI in clinical trials. Discover how artificial intelligence is revolutionizing clinical trials and the potential benefits for the healthcare industry.

AI promises faster, safer clinical trials and better patient experiences. Clario's EVP & Chief Information Technology & Product Officer, Jay Ferro, joins CXOTalk host Michael Krigsman to explain how his t...

Join this deep dive into Agentic AI with Phil Fersht of HFS Research on CXOTalk episode #876. Learn about the future of AI and how it impacts business strategies.🔔

Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders.

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🔷 Read the summary and key points: https://www.cxotalk.com/episode/agentic-ai-in-the-enterprise-what-it-means-for-you

🔷...

How do top policymakers balance fostering technological advancement with necessary oversight?

Join Michael Krigsman as he speaks with Lord Chris Holmes and Lord Tim Clement-Jones, members of the UK House of Lords, for a deep dive into the critical intersection of technology policy, innovation, and public trust.

In this conversation, explore:

-- The drive for "right-sized" AI regulation that supports innovators, businesses, ...