CXOTalk

When AI systems hallucinate, run amok, or fail catastrophically, the consequences for enterprises can be devastating. In this must-watch CXOTalk episode, discover how to anticipate and prevent AI failures before they escalate into crises.

Join host Michael Krigsman as he explores critical AI risk management strategies with two leading experts:
• Lord Tim Clement-Jones - Member of the House of Lords, Co-Chair of UK Parliament's A...

Art Hu, Global CIO at Lenovo, shares proven strategies for implementing AI at scale in one of the world's largest technology companies. Learn how to navigate uncertainty, build organizational agility, and drive real business value from AI investments.

In this episode, you'll learn:

• Why "no regret" AI investments beat waiting for perfect solutions • How to transform fear of job loss into workforce empowerment • T...

Zendesk CEO Tom Eggemeyer joins Michael Krigsman to discuss the impact of AI CX on customer expectations. They explore real-world lessons from the Zendesk AI journey, including what has worked and what hasn't. Learn how customer service is being reshaped by ChatGPT and artificial intelligence and machine learning.

Key Topics Covered:

• The shift from traditional chatbots to reasoning AI agents
• Why Zendesk only gets paid when AI ...

What does it take to keep global financial markets stable during extreme volatility and AI-driven trading? Chris Isaacson, Chief Operating Officer of Cboe Global Markets, the world's largest options market exchange, reveals the high-stakes playbook for building resilient systems, people, and processes that handle over a trillion messages a day without failure.

In CXOTalk episode 885, we go behind the scenes of one of the world&#...

The generative AI revolution has created an insatiable demand for efficient, powerful computing. How is a key industry leader like AMD navigating this critical inflection point?

In CXOTalk episode 884, Michael Krigsman sits down with Mark Papermaster, CTO and Executive Vice President of AMD, to explore the future of AI infrastructure.

Discover AMD's strategy for winning in the AI era, which hinges on a tight integration of hardw...

AI expert Nate B. Jones joins Michael Krigsman on CXOTalk episode 883 to discuss prompting strategies and how they impact the performance of large language models (LLMs). Learn how to use ChatGPT to generate better results and understand the importance of AI prompt engineering.

Discover effective methods to improve AI productivity using proper prompting techniques.

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In episode 882 of CXOTalk, Michael Krigsman sits down with Kevin De Liban, founder of TechTonic Justice and former legal aid attorney, who reveals the shocking truth about AI's impact on vulnerable communities.

De Liban shares how 92 million low-income Americans now have critical life decisions, such as healthcare, housing, employment, and government benefits, that are determined by algorithms that often fail catastrophically.

D...

How do you transform a tech giant into an AI-first (or AI-native) organization? In CXOTalk episode 881, Cisco's President and Chief Product Officer, Jeetu Patel, reveals the blueprint for building AI-native companies in 2025.

Discover why AI won't replace your job – but someone using AI better than you will. Learn how Cisco is revolutionizing its entire operation, from engineering to customer support, with artificial intelligence at...

AI strategist and TikTok commentator Nate B. Jones joins CXOTalk host Michael Krigsman to explain the high-stakes race among OpenAI, Google, Meta, and others to advance large language models.

The discussion explores token economics, model specialization, and hands-on prompting skills every executive needs to translate AI progress into business results.

Watch Episode 880 now and subscribe for weekly conversations with top tech leade...

Join GoTo and CXOTalk for a deep dive into the world of AI and the virtual workforce. Learn about AI receptionists, agentic AI, and how AI agents dramatically improve customer service for small and mid-sized companies.

Our guest is Damon Covey, General Manager of UCC at GoTo.

Learn more at: www.goto.com

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Join Andrew Wesbecher (Powered_By) and Michael Krigsman on CXOTalk episode 878 to discuss how AI agents can help small businesses succeed in 2025. Learn from industry experts and discover the benefits of using AI technology for your SMB to stay ahead of the competition!

Learn more from www.poweredby.agency

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Learn about the impact of AI in healthcare in CXOTalk episode 877 on AI in clinical trials. Discover how artificial intelligence is revolutionizing clinical trials and the potential benefits for the healthcare industry.

AI promises faster, safer clinical trials and better patient experiences. Clario's EVP & Chief Information Technology & Product Officer, Jay Ferro, joins CXOTalk host Michael Krigsman to explain how his t...

Join this deep dive into Agentic AI with Phil Fersht of HFS Research on CXOTalk episode #876. Learn about the future of AI and how it impacts business strategies.🔔

Don’t forget to like, subscribe, and share for more thought-provoking conversations with top industry leaders.

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🔷 Read the summary and key points: https://www.cxotalk.com/episode/agentic-ai-in-the-enterprise-what-it-means-for-you

🔷...

How do top policymakers balance fostering technological advancement with necessary oversight?

Join Michael Krigsman as he speaks with Lord Chris Holmes and Lord Tim Clement-Jones, members of the UK House of Lords, for a deep dive into the critical intersection of technology policy, innovation, and public trust.

In this conversation, explore:

-- The drive for "right-sized" AI regulation that supports innovators, businesses, ...

What's genuinely working with AI in healthcare? Join Michael Krigsman with experts Dr. David Bray (Stimson Center), Teresa Carlson (General Catalyst Institute), and Dr. David Reich (Mount Sinai Health System) as they cut through the hype.

Discover practical insights on:

-- Integrating AI into clinical workflows

-- Calculating the real ROI of AI investments

-- Overcoming data interoperability challenges

-- The impact of policy and re...

In episode 873, we dive deep into 5G security with Anand Oswald, Sr. VP and GM of Network Security at Palo Alto Networks. Explore the transformative impact of 5G on industries and how the convergence of technologies like AI and IoT drives 5G digital transformations.

Learn about managing sophisticated threats, the importance of a zero-trust approach, and the difference between public and private 5G network security. Discover real-wo...

In episode 872 of CXOTalk, we explore the capabilities of AI-powered smartphones in professional photography.

Joining us are two former Apple engineers, Ziv Atar and Tom Bishop. They are the minds behind the iconic portrait mode on iPhones and are now the founders of GLASS Imaging. They discuss how neural networks are revolutionizing smartphone cameras, aiming to drive hardware changes resulting in smaller, cheaper, and higher-qual...

Discover the future of AI startups and enterprise adoption with Arvind Jain, Founder and CEO of Glean, in CXOTalk episode 871.

Arvind explains:

• How AI startups differ from traditional software companies
• Strategies for rapid revenue scaling in AI-native businesses
• Key considerations for CIOs evaluating AI solutions
• Managing AI ethics, security, and transparency risks
• Practical advice for entrepreneurs starting AI ventures
• The evolving...

In CXOTalk episode 870, we present an exclusive interview with Jenifer Robertson, the Executive Vice President of Mass Markets at AT&T. With oversight of $100 billion in revenue and 60,000 employees, Jenifer recounts her journey from systems analytics and coding to her current leadership position. The discussion emphasizes AT&T's customer-centric strategies, advancements in AI, and the company's response to disruptions in t...