CXOTalk

CXOTalk

Interviews with the world's most innovative leaders. Hosted by respected Industry Analyst Michael Krigsman. See our free video library: https://www.cxotalk.com

Episodes

May 24, 2022 36 min
#DigitalTransformation #WomenInTechnology

What does digital transformation mean for Stanley Black & Decker? This iconic American brand has been in business for 175 years, with products ranging from hand tools to healthcare to heavy equipment. Katherine Monasebian, President & General Manager, NA Commerce at Stanley Black and Decker, joins us to discuss how a company so successful for so long can stay relevant in a digital wo...
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The future of higher education is changing. Millions of students now have access to online courses from the world's top universities. As college becomes ever more expensive, the traditional business model of higher education is under threat

How can Simmons University and other institutions remain relevant in this rapidly shifting environment? We talk with Lynn Perry Wooten, the president of Simmons University, to explore what&#...
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May 10, 2022 40 min
#metaverse #omniverse #cto #cloudcomputing #datacenter #nvidia

What is the metaverse and what does it mean for you? Michael Kagan, Chief Technology Officer at NVIDIA, explains the metaverse (or omniverse, as NVIDIA calls it) and links concepts around cloud computing, data centers, digital twins, and AI.

If you've wondered what the metaverse is or how our digital world is changing, you'll want to watch this interview.

The conve...
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#BrandLoyalty #CustomerExperience

For a great example of brand loyalty, look no further than the NFL's San Francisco 49ers. The 49ers are famous for their passionate fan base, which is one of the most loyal in professional sports.

How does one of the most successful sports franchises in America cultivate a fan base that is so intensely loyal? The answer lies in business models that are heavily focused on fan engagement, treating ...
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#metaverse #digitaltransformation #digitaltwin

Enterprise technology is moving rapidly toward the metaverse, a world composed of real and virtual businesses, people, and things operating in a hyperconnected environment.

Listen to this conversation with Accenture’s Paul Daugherty for guidance as you evaluate your own technology strategy,

The discussion includes these topics:
-- About the book Radically Human
-- Accenture Tech Vision rese...
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What are the prospects for the IT industry in Ukraine? How will it respond to the challenges of today? If you're interested in finding out more about what is happening with Ukraine IT — this episode is for you.

To learn more, we speak with Executive Director of the Ukraine IT association, Konstantin Vasyuk. The organization was established in 2004 to "unite the interests of business, the state and international partners for ...
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#DataScience #CustomerExperience

Data is central to how companies compete, nurture customer relationships, and develop brand loyalty through end-to-end customer experience.

In this environment, data strategy is crucial to business success. But, who should be responsible for the data strategy? Who owns the customer and operational data? What are the appropriate metrics and KPIs for a customer-centric data strategy? And most important...
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#WomenInTech #GenderDiversity

How can women achieve success and thrive in executive leadership positions?

We talk with Janet Foutty, executive chair of the board of Deloitte, the largest professional services firm in the United States. She is also co-author of the book, Arrive and Thrive: 7 Impactful Practices for Women Navigating Leadership.

During this exclusive conversation with one of the most powerful women in business, Foutty sh...
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#CustomerExperience #DigitalTransformation #CitizensFinancialGroup

Why does a major financial services organization view customer experience as central to its digital transformation? In this episode, Beth Johnson, the Chief Experience Officer of Citizens Financial Group, explains how they build brand loyalty by using technology and data to understand and meet customer expectations.

We discuss these topics:
-- About the Chief Experienc...
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#CustomerExperience #DigitalTransformation #CTO #ChiefTechnologyOfficer

The Walgreens Boots Alliance is a massive organization with more than 450,000 employees and $135 billion in annual revenue. The company has embarked on digitization to transform the customer experience across all channels. How does it plan for this digital transformation? In this episode of CXOTalk, Mike Maresca, Global Chief Technology Officer at Walgreens Boot...
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#womenintech #diversity

For all the strides made by women in technology, they still lag their male counterparts when it comes to executive leadership roles. How can organizations support women in senior-level roles? Two powerful women explain why diversity is important in the workplace and share advice on overcoming diversity challenges for organizations, women, and men.

The conversation includes these topics:
-- About Suja Chandrase...
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#CustomerLoyalty #BrandLoyalty #ecommerce #cx

Building customer and brand loyalty is every company's first challenge. This holds true especially in the highly competitive world of e-commerce as well as in brick-and-mortar retail. Charlie Cole, CEO of FTD, a 110-year-old retail and ecommerce brand, explains how he builds customer trust and brand loyalty in his organization.

The conversation goes beyond customer service to focus on...
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February 16, 2022 43 min
Paul Ballew, the NFL's first Chief Data and Analytics Officer, discusses the evolving use of data science in the league, including building out a team of data scientists, collaborating with clubs and teams to apply analytics for on-field decisions, and analyzing data to understand fan behavior.

Among the topics we discuss are:

-- About Paul Ballew
-- What is the role of data and analytics in the NFL
-- Data governance in sports and...
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Digital transformation is a defining trend for businesses today. Businesses of all sizes, in all industries, and in all geographies are rethinking how they operate — and investing in new technologies, processes and talent — to drive growth in the digital age. But what exactly is digital transformation? And how can your business prepare for this new shift? The Chief Digital Officer at Ingram Micro, with over 35,000 employees and $50...
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#CIO #CTO

What will it take for Chief Information Officers to be strategic and compete effectively in 2022? The Global Chief Technology Officer of EY, Nicola Morini Bianzino, explains how CIOs can prioritize information technology investments today.

The in-depth conversation includes these topics:
-- About EY and Nicola Morini Bianzino
-- What is the Chief Technology Officer (CTO) job description?
-- How should IT approach technology in...
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#innovation #customerexperience

If you want to make your organization more innovative, start by listening to customers.

Of course, everyone knows innovation is the key to a successful, sustainable business model and long-term growth. But how exactly can we innovate? And what factors drive innovative success?

Read the full transcript: https://www.cxotalk.com/episode/how-innovate-start-customer
Subscribe to our newsletter: https://www.cx...
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#DigitalTransformation #Diversity #Inclusion #TMobile

Digital transformation is the reinvention of businesses around digital, which has increased the importance of digital across every aspect of the business. And it's driven by customer expectations that are enabled by technology.

But how can digital transformation address issues around diversity, equity, and inclusion? The questions of who gets access and inclusion are central t...
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December 23, 2021 23 min
#CIO #CFO #Chief Financial Officer #Chief Information Officer

The relationship between Chief Information Officers and Chief Financial Officers sits at the intersection of technology, financial, investment, and business strategy. As the focus on digital initiatives continues to expand, CIO / CFO collaboration has become increasingly important.

An effective CIO / CFO partnership enables organizations to transform outdated processes, dr...
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December 18, 2021 44 min
#WomenInTech #GirlsInTech #GirlsWhoCode

The gender gap in the tech industry is well documented. But why exactly are there so few women in technology? And how can we encourage more girls and women to become involved with technology and STEM (science, technology, engineering, and math)? Importantly, what can companies do to encourage the success of women in their organizations?

The CEO of Girls Who Code, Dr. Tarika Barrett, shares advi...
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#NPS #NetPromoterScore #CustomerLoyalty

Brand loyalty is a key to business growth, and one of the most important metrics for evaluating customer satisfaction is the Net Promoter Score (NPS) developed by Fred Reichheld. Unfortunately, many brands use NPS incorrectly without relying on NPS best practices.

Today’s guest is Mr. Fred Reichheld, who shares with us how to use the Net Promoter System to drive loyalty and increase the amount ...
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