Hospitality Property School

Hospitality Property School

Hospitality Property School Podcast is written and produced by travel authorities that have come together with decades of hotel, resort, inn and bed & breakfast visitation experience. We have spent thousands of hotel nights in properties of all sizes and classes worldwide, conducting countless site inspections for a number of world-class tour and travel companies, as well as receiving feedback from 100,000s of customers. This knowledge has given us a unique insight into the wants, needs and requirements of individual and group travellers, as well as management & employees. In these podcasts, we are sharing this knowledge in easy-to-understand bit size episodes with aspiring and seasoned hoteliers/innkeepers. New episodes are released every Thursday at 12 pm EST / 6 pm CET


November 24, 2022 24 min
Many hospitality properties forgo proper employee training due to associated costs, but studies have shown that the return on investment (ROI) from training and development of employees is a no-brainer.

I'll explain why hotel employee training is important.

Training can improve employee morale, business performance, help increase your profits and if you have a properly organized system, you can find the time and I don’t mean jus...
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The last two of years, hotel employee retention has been a nightmare.

In this episode, I’ll explain how to improve your employee experience while elevating your guest's satisfaction.

In the last couple of episodes, I have discussed the cost of employee turnover and hiring great employees. Now that you have the right employees, how do you keep them?

Kimpton Hotels & Restaurants, Hilton, Hyatt, and Marriott International have al...
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The Great Resignation. The Big Quit.

Whatever you want to call it, it’s here, it’s real, and the hospitality industry has been hit harder than just about any other industry.

I’m going to share 6 Strategies for Dealing with Staff Shortages in Hotels.

When it comes to a turnover crisis, one would be hard-pressed to find a sector in more trouble than the hospitality industry, so finding strategies for dealing with staff shortages in hote...
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How do you find great employees? Employees, that share your philosophy, will care about your guests, and have excellent attention to detail?

I will explain how to make recruiting the right hotel employees easier.

Recruiting the correct hotel employees to help you achieve your vision is one of the most crucial steps to making your entire hotel business run by design.

It is now time to consider the kind of organizational culture you wa...
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Employee turnover in the last couple of years has been chaotic, and if it has been happening to you, you are losing money.

Here’s why hotel employees quit and how to turn things around.

Turnover rates in the hospitality industry have grown in past years, in some sectors up to 70% and this includes the hospitality property sector.

Turnover can impact everything from staff morale to a property’s ability to deliver consistent guest expe...
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Every hotel can have a different style, some traditional others more modern.

In this episode, I will share 20 websites to get furniture ideas for your hotel.

This episode is going to be short but full of useful information.

Whether you are an aspiring or current hotel owner and regardless of the type of property you wish to operate, finding high-quality, sturdy, comfortable, and affordable furniture is imperative and a lot of this can...
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First impressions are everything when it comes to your hotel and creating a charming, comfortable and classy environment can go a long way to generating a great first impression.

Here’s what you need to consider when buying hotel furniture.

Here are 12 things to consider when buying hotel furniture

1. Does the furniture echo your hotel's identity

The identity of your hotel is what sets it apart from your competitors. It helps your ...
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If you have decided you want to become a hotelier, you have to think about what type of hotel or resort you want.

Here are four key elements you need to consider.

In this step of your research, you’ll need to determine the type of hotel business you would like. You need to visualize what it will be like.

You need to write down your visualization on paper. This will make it feel real. For example:

What type of hotel will you be?

How many...
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Do you Want To Be a Hotelier?

Here Are The First Steps to Starting a Hotel or Resort.

When considering the first steps to starting a hotel or resort, there are a couple of key decisions that have to be considered.

Do you want to buy or build?

Your first decision is to determine if you want to buy a current hotel for sale or design and build one from scratch.

Normally, purchasing an existing hotel is a lower risk because you would know ...
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The challenges of the pandemic will pass and we will need more quality hotels. If this is your dream, do you know how to start a hotel business?
Stay with me and I’ll share what you need to know.

If you’ve ever wondered how to start a hotel business, you’re not alone.

Even as we are coming to terms with COVID-19, the dream of owning a hotel is alive and well and it is more important than ever for aspiring hoteliers to be strategic and...
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Have you considered a career in the hospitality industry but are not sure what it takes?

Here are some tips for finding success in service.

Today’s episode, Finding Success in Service: How To Thrive In The Hospitality Sector, is a guest post written by Courtney Rosenfeld.

As we emerge from the pandemic, millions of people are flocking to bars, restaurants, hotels, theme parks, and local landmarks in search of entertainment. Put simpl...
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Most bed and breakfast, resort, and hotel owners want how their property is experienced by the typical guest.

This is where hospitality property evaluators or mystery shoppers can help.

So, what do hospitality property evaluators look for?

What is a hospitality property evaluator or mystery shopper?

A hospitality property evaluator or mystery shopper is a person or people that are commonly used by hoteliers and retailers etc. to measur...
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Did you know studies show your property can increase its revenue with good customer satisfaction?

I’m going to share 16 customer service techniques for your bed and breakfast.

Training employees with strong customer service techniques will ensure your property generates profit while operating at a high standard.

This is crucial because a great guest experience can make the difference between a one-time booking and a guest for life.

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I have spent the last number of episodes talking about creating the perfect BnB, but how do you get guests to your bed and breakfast?

I’m going to share 12 tactics to help you succeed.

Attracting guests to book your bed and breakfast might be a bit of a challenge post-COVID-19 and encouraging them to re-book might even be more demanding.

To get guests to your bed and breakfast and later re-book will be made much easier by following ...
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Operating a bed and breakfast takes planning, skills and dedication to get guests to book, but your breakfast can make them want to return.

Here are the best bed and breakfast breakfast ideas to make your property shine.

The type of menu you would find at a bed and breakfast depends on a number of factors; location, availability of ingredients, your target market and preferences.

In many places, you might find many traditional breakf...
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Choosing furniture to buy for your vacation rental is an extremely important decision as it can change a guest’s whole perception of your property.

Here are some important considerations when you're buying furniture for your bed and breakfast.

As an owner of a vacation rental property, bed and breakfast, guesthouse, Airbnb etc., you can not cut corners when it comes to furniture and design. You need to ensure you are buying furni...
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To design a Bed and Breakfast takes time and planning.

You have to set achievable goals, establish your target market and ensure your property works for your plans.

Here are 14 guidelines you need to follow when designing a Bed and Breakfast.

A bed and breakfast is many vacationers’ idea of a charming place to spend time when travelling.

Thinking of opening a bed and breakfast can inspire many to make the leap into this business, but ...
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Have you ever dreamed of owning a bed and breakfast or small inn and opening the doors to the world but are not sure where to start?

Here is your buying a bed and breakfast checklist.

How to find the right location for buying a bed and breakfast is a question I am often asked.

Choosing the right property can make a huge difference in whether you are going to be successful or not. So, it is extremely important, when you are in the in...
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In today’s episode, I’m going to continue giving you the guideline you need to write a bed and breakfast business plan for your property’s growth and development.

In episode #310, I shared the first three sections you need to follow when writing a Bed and Breakfast Business Plan. In today’s episode, I will share the last six sections.

This guideline is to be used as an example. Customize it to fit your requirements, and the numbers ...
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A bed and breakfast business plan is an all-embracing road map for your small business's growth and development.

I’m going to give you the guideline you need to write yours.

Why create a bed and breakfast business plan

Every new company should really think about writing a business plan and this is especially true for bed and breakfasts. If you want to take out a loan to start your business or raise money from other investors, you ...
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