Hospitality Property School
Hospitality Property School Podcast is written and produced by travel authorities that have come together with decades of hotel, resort, inn and bed & breakfast visitation experience. We have spent thousands of hotel nights in properties of all sizes and classes worldwide, conducting countless site inspections for a number of world-class tour and travel companies, as well as receiving feedback from 100,000s of customers. This knowledge has given us a unique insight into the wants, needs and requirements of individual and group travellers, as well as management & employees. In these podcasts, we are sharing this knowledge in easy-to-understand bit size episodes with aspiring and seasoned hoteliers/innkeepers. New episodes are released every Thursday at 12 pm EST / 6 pm CET
Episodes
Discover innovative strategies that will make your property the ultimate employee hotspot!
In this episode, we're going to talk about some awesome strategies that can help you keep top talent. It's all about creating a work environment that people love and want to stick around in. So, let's dive right in!
Continue reading, watching, or listening and I’ll share strategies for retaining top hotel talen...
Ensuring a safe and secure environment in your hospitality property a top priority, and the heroes behind it all are the hotel security employees. In this episode, I'll explore what it takes to become part of this specialized team.
Continue reading, watch...
The hotel industry is a tough business, with lots of competition. To stay ahead and make sure you're making money, hotels need employees who know their way around numbers. In this episode, I'll be talking about the qualifications you should look for in a hotel accounting and f...
Why the right spa and wellness employees can be the heartbeat of your guest's experience.
A hotel spa and wellness employee is responsible for providing guests with a relaxing and rejuvenating experience during their stay. This requires a unique set of skills and qualifications that go beyond basic customer service training. In this episode, I discuss the qualifications that are necessary for a ho...
In this episode, I’ll share the hotel maintenance employees qualifications to look for. A hotel's maintenance team is responsible for ensuring that a properties facilities and infrastructure are well-maintained and in good working order. They also oversee the installation of new equipment an...
Discover the top tips and tricks for reviving your brand and reigniting your success.
Today’s episode, Reviving Your Hospitality Property Brand: Tips and Tricks, is a guest post written by Courtney Rosenfeld.
Hospitality property businesses are constantly evolving with the times. There’s so much competition out there, and it’s essential to remain current and relevant. ...
Listen as Gudrun shares how she turned passion into reality.
Gudrun has had a career in opera as an artist-in-residence for stage scenery and makeup, then a winemaker, a hospitality property owner and now an author.
If you are looking for some fun stories, great observations, and amazing insights you ...
Discover the key qualifications you need to succeed as a hotel concierge.
A hotel concierge is responsible for providing exceptional customer service to guests, assisting them with their travel arrangements, activities, and requests. This requires a unique set of skills and qualifications that go beyond basic hospitality training. In this episode, I will discuss t...
The following are the qualifications of a hotel human resources employee that will help you succeed.
A hotel human resources employee, or HR employee, is responsible for managing the workforce of a hotel. They are responsible for recruiting, hiring, training, and managing the staff to ensure that the hotel runs smoothly...
Discover the top sales qualifications you need to look for to succeed in today's competitive marketplace.
Sales and Marketing employees are essential to any hotel's success. They are responsible for generating revenue by attracting new customers and retaining existing ones. In this episode, we will explore the qualifications required for a Sales and Marketing employee in...
Here's what you need to know to hire the right people to impress you and customers alike.
Food and beverage employees are responsible for ensuring that guests have an enjoyable dining experience in a hotel. From preparing and serving food to creating drink menus and handling guest requests, food and beverage employees must possess a unique set of skill...
In this episode, I’ll explore the qualifications for a hotel housekeeper.
If you've ever stayed in a hotel, resort, or bed and breakfast, you know how important it is to have a clean and comfortable room. The person responsible for ensuring that the room is spotless and...
Dan Roberge, the founder and CEO of Maintenance Care. This is a maintenance management platform that streamlines work orders, sets up preventative maintenance scheduling, asset tracking, and capital planning.
Dan has spent the last...
I’m going to explore the qualifications to look for when hiring the right front desk employees.
The importance of front desk employees cannot be overstated, as they play a critical role in creating a positive first impression and setting the tone for the guest's entire stay. They are also responsible for a wide range of tasks...
In this episode, I’ll explore best practices for conducting interviews to help streamline the process and identify the best candidates.
For many, hiring season will soon be here and if you’re lucky, you have a pool of people you know to draw from to work at your property. If not, you may need to interview.
Guidelines you need to follow
Prepare a list of que...
I’ll explain How to Attract the Best Employees.
Hiring top talent is crucial for the success of any hotel, resort, inn or bed and breakfast. With the right team, properties can deliver exceptional service to guests, maintain a positive reputation,...
I’m going to share the steps for creating your DEI strategy.
A DEI strategy ensures that all individuals are treated fairly and that their unique experiences and backgrounds are valued.
Continue reading, watching, or listening and I’ll explore the steps for creatin...
I will discuss the key steps you need to take.
The Role of Soft Skills in Recruiting Hotel Employees
In this episode, I will focus on the importance of soft skills, such as communication, teamwork, and problem-solving, in recruiting hotel employees. I will discuss how to identi...
Each department has a specific role to play, and I’m going to share the top 10 departments you need to consider for your property.
A central belief of most personal development philosophies is that to have a wonderful life, one ...
Stacy has partnered with some of the world’s leading manufacturers and retailers to create products for hospitality properties that include her exclusive draperies, rugs, wall coverings, furniture, and accessories that enhance room...
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