Hospitality Property School

Hospitality Property School

Hospitality Property School Podcast is written and produced by travel authorities that have come together with decades of hotel, resort, inn and bed & breakfast visitation experience. We have spent thousands of hotel nights in properties of all sizes and classes worldwide, conducting countless site inspections for a number of world-class tour and travel companies, as well as receiving feedback from 100,000s of customers. This knowledge has given us a unique insight into the wants, needs and requirements of individual and group travellers, as well as management & employees. In these podcasts, we are sharing this knowledge in easy-to-understand bit size episodes with aspiring and seasoned hoteliers/innkeepers. New episodes are released every Thursday at 12 pm EST / 6 pm CET This show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at


July 20, 2023 7 mins
Tired of employee turnover rates?

Discover innovative strategies that will make your property the ultimate employee hotspot!

In this episode, we're going to talk about some awesome strategies that can help you keep top talent. It's all about creating a work environment that people love and want to stick around in. So, let's dive right in!

Continue reading, watching, or listening and I’ll share strategies for retaining top hotel talen...
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From eagle-eyed surveillance to an unwavering commitment to guest safety, find out why looking for the right qualifications for your hotel security team is the key to peace of mind.

Ensuring a safe and secure environment in your hospitality property a top priority, and the heroes behind it all are the hotel security employees. In this episode, I'll explore what it takes to become part of this specialized team.

Continue reading, watch...
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Want to make sure your hotel's finances are as sharp as a well-ironed suit? It's time to hire the money maestros who can turn your financial woes into 'WOWs'!

The hotel industry is a tough business, with lots of competition. To stay ahead and make sure you're making money, hotels need employees who know their way around numbers. In this episode, I'll be talking about the qualifications you should look for in a hotel accounting and f...
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Where tranquillity meets excellence.

Why the right spa and wellness employees can be the heartbeat of your guest's experience.

A hotel spa and wellness employee is responsible for providing guests with a relaxing and rejuvenating experience during their stay. This requires a unique set of skills and qualifications that go beyond basic customer service training. In this episode, I discuss the qualifications that are necessary for a ho...
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Beyond repairs and maintenance, understanding why the right hotel maintenance employees are key to unleashing the full potential of a property.

In this episode, I’ll share the hotel maintenance employees qualifications to look for. A hotel's maintenance team is responsible for ensuring that a properties facilities and infrastructure are well-maintained and in good working order. They also oversee the installation of new equipment an...
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Looking to breathe new life into your hospitality property brand?

Discover the top tips and tricks for reviving your brand and reigniting your success.

Today’s episode, Reviving Your Hospitality Property Brand: Tips and Tricks, is a guest post written by Courtney Rosenfeld.

Hospitality property businesses are constantly evolving with the times. There’s so much competition out there, and it’s essential to remain current and relevant. ...
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Today we have a real treat for you, a wonderful interview with Gudrun Cuillo, a hospitality property owner, a winemaker, and an author.

Listen as Gudrun shares how she turned passion into reality.

Gudrun has had a career in opera as an artist-in-residence for stage scenery and makeup, then a winemaker, a hospitality property owner and now an author.

If you are looking for some fun stories, great observations, and amazing insights you ...
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Do you have a passion for delivering unforgettable guest experiences?

Discover the key qualifications you need to succeed as a hotel concierge.

A hotel concierge is responsible for providing exceptional customer service to guests, assisting them with their travel arrangements, activities, and requests. This requires a unique set of skills and qualifications that go beyond basic hospitality training. In this episode, I will discuss t...
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Are you ready to take on the challenge of finding, training, and retaining top talent at your hospitality property?

The following are the qualifications of a hotel human resources employee that will help you succeed.

A hotel human resources employee, or HR employee, is responsible for managing the workforce of a hotel. They are responsible for recruiting, hiring, training, and managing the staff to ensure that the hotel runs smoothly...
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Are you ready to elevate your hotels sales and marketing game?

Discover the top sales qualifications you need to look for to succeed in today's competitive marketplace.

Sales and Marketing employees are essential to any hotel's success. They are responsible for generating revenue by attracting new customers and retaining existing ones. In this episode, we will explore the qualifications required for a Sales and Marketing employee in...
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Are you looking to stand out in the competitive world of hotel food and beverage?

Here's what you need to know to hire the right people to impress you and customers alike.

Food and beverage employees are responsible for ensuring that guests have an enjoyable dining experience in a hotel. From preparing and serving food to creating drink menus and handling guest requests, food and beverage employees must possess a unique set of skill...
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Hotel housekeeping is an essential part of maintaining a clean, comfortable, and welcoming environment for guests, however, not everyone is cut out for this position.

In this episode, I’ll explore the qualifications for a hotel housekeeper.

If you've ever stayed in a hotel, resort, or bed and breakfast, you know how important it is to have a clean and comfortable room. The person responsible for ensuring that the room is spotless and...
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Our interview today at the Hospitality Property School is with Dan Roberge, founder and CEO of Maintenance Care, a platform that can simplify and organize your hospitality properties work orders with ease.

Dan Roberge, the founder and CEO of Maintenance Care. This is a maintenance management platform that streamlines work orders, sets up preventative maintenance scheduling, asset tracking, and capital planning.

Dan has spent the last...
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A hotel's front desk or reception plays a critical role, as it’s often the first point of contact for guests.

I’m going to explore the qualifications to look for when hiring the right front desk employees.

The importance of front desk employees cannot be overstated, as they play a critical role in creating a positive first impression and setting the tone for the guest's entire stay. They are also responsible for a wide range of tasks...
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Conducting hotel employee interviews is a critical step in the hiring process.

In this episode, I’ll explore best practices for conducting interviews to help streamline the process and identify the best candidates.

For many, hiring season will soon be here and if you’re lucky, you have a pool of people you know to draw from to work at your property. If not, you may need to interview.

Guidelines you need to follow

Prepare a list of que...
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The importance of creating an attractive company culture, offering competitive compensation and benefits, and utilizing effective recruitment tactics is essential when recruiting employees.

I’ll explain How to Attract the Best Employees.

Hiring top talent is crucial for the success of any hotel, resort, inn or bed and breakfast. With the right team, properties can deliver exceptional service to guests, maintain a positive reputation,...
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Creating a diversity, equity, and inclusion or a DEI strategy for hiring hotel employees is essential to building a strong team and creating a positive workplace culture.
I’m going to share the steps for creating your DEI strategy.

A DEI strategy ensures that all individuals are treated fairly and that their unique experiences and backgrounds are valued.

Continue reading, watching, or listening and I’ll explore the steps for creatin...
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Recruiting hotel employees is an important process for any hospitality property and the right employees can make all the difference in the success of a hotel.

I will discuss the key steps you need to take.

The Role of Soft Skills in Recruiting Hotel Employees

In this episode, I will focus on the importance of soft skills, such as communication, teamwork, and problem-solving, in recruiting hotel employees. I will discuss how to identi...
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Whether a one room bed & breakfast, or a 500 room hotel, a hospitality property is a complex organization that requires the collaboration of various departments to provide seamless service to its guests.

Each department has a specific role to play, and I’m going to share the top 10 departments you need to consider for your property.

A central belief of most personal development philosophies is that to have a wonderful life, one ...
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Our interview today at the Hospitality Property School is with Stacy Garcia, an internationally celebrated designer and owner of multiple companies established under her umbrella company, Stacy Garcia Inc

Stacy has partnered with some of the world’s leading manufacturers and retailers to create products for hospitality properties that include her exclusive draperies, rugs, wall coverings, furniture, and accessories that enhance room...
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