Are you utilizing a Property Management System? If not, you’re losing money. Let me explain how you can turn this around
I have been getting questions lately about choosing the right PMS or Property Management Systems.
Your property management system or PMS, also known as a front desk system, is the heart of any hospitality property. It is the systematized mechanism that oversees and coordinates the relationship between the customer ...
Without an environmental program in place, hospitality properties can be very wasteful and consume a huge amount of resources.
But don’t panic, I’ll show you how you can turn that around.
Without a program in place, hospitality properties can be very wasteful and consume a huge amount of resources but don’t panic, many greening initiatives are not expensive to implement and can provide substantial benefits to your business!
For many, upselling is a dirty word but if you want to be able to offer your guests amazing experiences, learning how to upsell is a step in the right direction and can increase your bottom line learning.
Let me share ways for you to improve your upsells.
Why Should You Want to Learn How to Upsell?
Upselling will make your guests more satisfied and make your business more profitable.
A properly trained employee can add apparent value t...
If you operate a hotel, resort, inn or bed and breakfast you should know your number one priority for success is offering great customer service along with an unforgettable guest experience. Here are some basics to help reach this goal along with some wonderful examples.
If you operate any type of hospitality property, your number one priority for success is great customer service.
Great customer service is an essential aspect of the...
Are you happy if your hotel, resort, inn or bed and breakfast are doing so-so?
A sure-fire way to help your business grow is to train your employees and I’m going to show you how.
Training can improve employee morale, business performance, help increase your profits and if you have a properly organized system, you can find the time and I don’t mean just when they are hired, it has to be ongoing.
We honor Black History Month by highlighting shows that explore icons, change-makers, the history of civil rights, and overall Black voices. Enjoy a moving and inspirational group of podcasts that will expand your knowledge of Black History.…