March 16, 2023 • 9 mins
Whether a one room bed & breakfast, or a 500 room hotel, a hospitality property is a complex organization that requires the collaboration of various departments to provide seamless service to its guests.
Each department has a specific role to play, and I’m going to share the top 10 departments you need to consider for your property.
A central belief of most personal development philosophies is that to have a wonderful life, one must take complete responsibility for it and everything that happens.
As the owner of an independent hotel, resort, inn or bed & breakfasts, you and you alone have manifested any problems or uncomfortable situations that have occurred.
Passing blame to, or not being supportive of your employees, can develop a disease that can destroy your business and have a negative influence on your life.
Your issues don't go away until you take responsibility for them.
Alright, you might be thinking, “This stuff is a little heavy, I just want to know what departments I need.”
The reason for this thought process is that so when you have an organizational strategy in place and have it work, you have to have the right mindset. You have to be able to look at the big picture.
Continue reading, watching, or listening and I will explain more about why and which departments you need at your property…
⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://keystonehpd.com/10-departments-in-a-hotel-a-guideline-for-all-hospitality-propertys-ep-334
“The Guide to Owning & Operating a Hospitality Property – Successfully” course.
https://KeystoneHPD.com/Course
Get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success
Get Your INNsider Tips
https://KeystoneHPD.com/INNsider-Tips
Join one of your private groups
https://keystonehpd.com/private-groups
Say hi on social
Facebook: https://www.facebook.com/KeystoneHPD
Twitter: https://twitter.com/KeystoneHPD
LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development
Listen to The Hospitality Property School PODCAST here
https://www.keystonehpd.com/hospitality-property-school-podcasts
YouTube
https://youtu.be/QMgU2lFAOmc
A Division of Keystone Hospitality Property Development
Each department has a specific role to play, and I’m going to share the top 10 departments you need to consider for your property.
A central belief of most personal development philosophies is that to have a wonderful life, one must take complete responsibility for it and everything that happens.
As the owner of an independent hotel, resort, inn or bed & breakfasts, you and you alone have manifested any problems or uncomfortable situations that have occurred.
Passing blame to, or not being supportive of your employees, can develop a disease that can destroy your business and have a negative influence on your life.
Your issues don't go away until you take responsibility for them.
Alright, you might be thinking, “This stuff is a little heavy, I just want to know what departments I need.”
The reason for this thought process is that so when you have an organizational strategy in place and have it work, you have to have the right mindset. You have to be able to look at the big picture.
Continue reading, watching, or listening and I will explain more about why and which departments you need at your property…
⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://keystonehpd.com/10-departments-in-a-hotel-a-guideline-for-all-hospitality-propertys-ep-334
“The Guide to Owning & Operating a Hospitality Property – Successfully” course.
https://KeystoneHPD.com/Course
Get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success
Get Your INNsider Tips
https://KeystoneHPD.com/INNsider-Tips
Join one of your private groups
https://keystonehpd.com/private-groups
Say hi on social
Facebook: https://www.facebook.com/KeystoneHPD
Twitter: https://twitter.com/KeystoneHPD
LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development
Listen to The Hospitality Property School PODCAST here
https://www.keystonehpd.com/hospitality-property-school-podcasts
YouTube
https://youtu.be/QMgU2lFAOmc
A Division of Keystone Hospitality Property Development
Mark as Played
Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
(00:00):
Whether a one room bed and breakfastor a five hundred room hotel. A
hospitality property is a complex organization thatrequires the collaboration of various departments to provide
seamless service to its guests. Eachdepartment has a specific role to play,
and I'm going to share the topten departments you need to consider for your
(00:20):
property. Welcome to another edition ofHospitality Property School. I am your instructor,
Jerry in person a. Such abelief of most personal development philosophies is
that to have a wonderful life,one must take complete responsibility for it and
(00:45):
everything that happens. As the ownerof an independent hotel, resort, in
or bed and breakfast, you andyou alone can manifest any problems or uncomfortable
situations that occur. Passing blame tooare not being supportive of your employees can
develop a disease that can destroy yourbusiness and have a negative influence on your
(01:07):
life. Your problems don't go awayuntil you take responsibility for them. All
right, You might be thinking thisstuff is a little heavy, I just
want to know what departments I need. The reason for this thought process is
that so when you have an organizationstrategy in place, and have at work,
You'll have the right mindset and you'llbe able to look at the big
(01:30):
picture. Continue reading, watching,or listening, and I'll explain more about
why and which departments you need atyour property right afterward from our sponsor,
how do I open a hotel resortin bed and breakfast or vacation rental?
Or how do I grow my hotelresort in bed and breakfast or vacation rental
(01:53):
business? Or what changes do Ihave to make at my property post COVID
nineteen. If you have ever askedyourself any of these questions, I'll be
happy to answer. But before Ido, let me ask you a couple
of questions. Does the idea ofbeing your own boss in the hospitality property
industry sound appealing? Is the thoughtof sharing your corner of the world with
(02:16):
guests intriguing? Have you ever thoughtof opening or growing a hotel resort in
bed and breakfast or vacation rental butare not sure where to start? Are
you worried about whether guests will returnand keep returning to your property after COVID?
If you've answered yes to any ofthese questions, this course is for
(02:39):
you. This course is designed toget you started and grow your business as
a hospitality property owner or manager withmore than just quick fixed tactics, but
instead help you develop successful long termoperation methods. I will cover Series one
hospitality property orzational structure, Series numbertwo Steps to hiring exceptional hospitality property staff,
(03:07):
Series three, Marketing Strategy for hospitalityproperties. Series four Guest expectations in
the hospitality property industry. Do youwant to take your hospitality property to the
next level? Don't hesitate? Signup now. Before the break, I
(03:27):
said I would explain more about whyand which departments you need at your property.
Your goal in setting up an organizationalstrategy is to develop a business that
you could someday sell or turn overto someone and the operation would continue to
operate without missing a beat. Youwant to develop an operations manual. You
(03:47):
don't have to sell, but withthis thought process in mind, it will
be easier to stay focused. Now. I understand every hospitality property could be
a little different, but this isa model that if you follow, will
work. Don't plan on racing throughthis exercise. It's going to take time.
(04:09):
I recommend you take some quiet timeaway from all the action. A
pen and a notebook and write downall the responsibilities required to run your property.
Remember the big picture. Here's howyou start. The exact departments and
the responsibilities may vary depending on thesize and type of your property, but
(04:30):
here are the most common ten departmentsin a hospitality property. Front desk,
Reception. The front desk or receptionis usually the first point of contact for
guests, where they check in,check out, make reservations, and get
information about your property and its services. Housekeeping. The housekeeping department is responsible
(04:54):
for cleaning and maintaining guest rooms andpublic areas of your property, including changing
linens, replenishing amenities, and ensuringcleanliness and hygiene standards. Sales and Marketing.
The sales marketing department is responsible forpromoting your property, attracting you guests,
and maximizing revenue by developing strategies toincreased bookings, sales, and loyalty
(05:17):
programs. Food and Beverage. TheFood and Beverage department includes all your properties
dining options such as restaurants, bars, room servers, banquets, and catering.
This department is responsible for preparing andserving food and drinks to guests.
Accounting and finance. The accounting andFinance department is responsible for managing your properties
(05:45):
finances, including budgeting, payroll accounts, payable and receivable, and financial reporting.
Human Resources. The Human resource departmentis responsible for recruiting, hiring,
training, and man all your staff, ensuring compliance with labor laws, and
providing employee benefits and support. Dothese make sense so far? Let me
(06:10):
know by leaving a short comment.Engineering and Maintenance. The Engineering and Maintenance
department is responsible for ensuring that yourproperty's physical facilities, such as electrical,
mechanical, plumbing, and HVAC systems, are functioning properly and well maintained.
(06:30):
Security. The Security department is responsiblefor ensuring this safety and security of your
property and its guests, including monitoringaccess control, conducting patrols, responding to
emergencies, and managing guest complaints andincidents. Spa and Wellness. The Spa
and Wellness Department provides guests with relaxationand wellness services such as massages, facials,
(06:58):
yoga classes, fitness centers. Concierge. The concierge department provides guests with
personal assistant such as arranging transportation,making restaurant reservations, booking tours and activities,
and providing information about local attractions andevents. If you have a small
operation, this might sound insane,but in many cases, one or more
(07:25):
of these responsibilities could fall to oneperson. The important thing to remember is
that each of these responsibilities has tobe treated like a separate entity. And
by this I mean each of theseresponsibilities has to have easy to follow duties,
methods to do each duty effectively,and checkless to ensure they are done
correctly. In conclusion, hospitality propertieshave many departments that work together to provide
(07:50):
guests with comfortable, enjoyable, anda memorable state. Understanding each department's role
and responsibilities it's crucial for ensuring smoothoperations and providing guests with exceptional service.
Do you segment your property into departments? Let me know in the comments.
(08:11):
We cover more on all aspects ofoperating a hospitality property in the guide to
Owning and Operating a hospitality property successfullycourse Take Advantage. You can find more
information at Keystone HPD dot com slashcourse. You're gonna have access to this
episode for as long as you'd like, but if you'd like to see all
(08:33):
the bonuses you would have access toas a member of the hospitality Property School
group. Check out the short videoin this episode post show notes. In
our next episode, I will betalking about how to hire hotel employees.
If you haven't done so yet,make sure you sign up for Insider Tips,
give us a wave on social andjoin one of our groups, and
(08:54):
make sure to get your free copyof the How to Improve your Hospitality Property
Success. You can find all ofthe links in the show notes now.
If you liked this, let meknow in the common section below and if
you're going to implement any of theseprocedures. You can support this free podcast
by leaving us a review and givingus a five star rating wherever you happen
(09:16):
to be listening to it. Everyreview it helps more people find a podcast
at no cost to you. Ifyou know someone who might benefit from this,
please feel free to share it.Be sure to subscribe. Thank you
so much for your attention, andlet's continue to work together to put heads
in your beds. Until next time, have a fun day.
Whether a one room bed and breakfastor a five hundred room hotel. A
hospitality property is a complex organization thatrequires the collaboration of various departments to provide
seamless service to its guests. Eachdepartment has a specific role to play,
and I'm going to share the topten departments you need to consider for your
(00:20):
property. Welcome to another edition ofHospitality Property School. I am your instructor,
Jerry in person a. Such abelief of most personal development philosophies is
that to have a wonderful life,one must take complete responsibility for it and
(00:45):
everything that happens. As the ownerof an independent hotel, resort, in
or bed and breakfast, you andyou alone can manifest any problems or uncomfortable
situations that occur. Passing blame tooare not being supportive of your employees can
develop a disease that can destroy yourbusiness and have a negative influence on your
(01:07):
life. Your problems don't go awayuntil you take responsibility for them. All
right, You might be thinking thisstuff is a little heavy, I just
want to know what departments I need. The reason for this thought process is
that so when you have an organizationstrategy in place, and have at work,
You'll have the right mindset and you'llbe able to look at the big
(01:30):
picture. Continue reading, watching,or listening, and I'll explain more about
why and which departments you need atyour property right afterward from our sponsor,
how do I open a hotel resortin bed and breakfast or vacation rental?
Or how do I grow my hotelresort in bed and breakfast or vacation rental
(01:53):
business? Or what changes do Ihave to make at my property post COVID
nineteen. If you have ever askedyourself any of these questions, I'll be
happy to answer. But before Ido, let me ask you a couple
of questions. Does the idea ofbeing your own boss in the hospitality property
industry sound appealing? Is the thoughtof sharing your corner of the world with
(02:16):
guests intriguing? Have you ever thoughtof opening or growing a hotel resort in
bed and breakfast or vacation rental butare not sure where to start? Are
you worried about whether guests will returnand keep returning to your property after COVID?
If you've answered yes to any ofthese questions, this course is for
(02:39):
you. This course is designed toget you started and grow your business as
a hospitality property owner or manager withmore than just quick fixed tactics, but
instead help you develop successful long termoperation methods. I will cover Series one
hospitality property orzational structure, Series numbertwo Steps to hiring exceptional hospitality property staff,
(03:07):
Series three, Marketing Strategy for hospitalityproperties. Series four Guest expectations in
the hospitality property industry. Do youwant to take your hospitality property to the
next level? Don't hesitate? Signup now. Before the break, I
(03:27):
said I would explain more about whyand which departments you need at your property.
Your goal in setting up an organizationalstrategy is to develop a business that
you could someday sell or turn overto someone and the operation would continue to
operate without missing a beat. Youwant to develop an operations manual. You
(03:47):
don't have to sell, but withthis thought process in mind, it will
be easier to stay focused. Now. I understand every hospitality property could be
a little different, but this isa model that if you follow, will
work. Don't plan on racing throughthis exercise. It's going to take time.
(04:09):
I recommend you take some quiet timeaway from all the action. A
pen and a notebook and write downall the responsibilities required to run your property.
Remember the big picture. Here's howyou start. The exact departments and
the responsibilities may vary depending on thesize and type of your property, but
(04:30):
here are the most common ten departmentsin a hospitality property. Front desk,
Reception. The front desk or receptionis usually the first point of contact for
guests, where they check in,check out, make reservations, and get
information about your property and its services. Housekeeping. The housekeeping department is responsible
(04:54):
for cleaning and maintaining guest rooms andpublic areas of your property, including changing
linens, replenishing amenities, and ensuringcleanliness and hygiene standards. Sales and Marketing.
The sales marketing department is responsible forpromoting your property, attracting you guests,
and maximizing revenue by developing strategies toincreased bookings, sales, and loyalty
(05:17):
programs. Food and Beverage. TheFood and Beverage department includes all your properties
dining options such as restaurants, bars, room servers, banquets, and catering.
This department is responsible for preparing andserving food and drinks to guests.
Accounting and finance. The accounting andFinance department is responsible for managing your properties
(05:45):
finances, including budgeting, payroll accounts, payable and receivable, and financial reporting.
Human Resources. The Human resource departmentis responsible for recruiting, hiring,
training, and man all your staff, ensuring compliance with labor laws, and
providing employee benefits and support. Dothese make sense so far? Let me
(06:10):
know by leaving a short comment.Engineering and Maintenance. The Engineering and Maintenance
department is responsible for ensuring that yourproperty's physical facilities, such as electrical,
mechanical, plumbing, and HVAC systems, are functioning properly and well maintained.
(06:30):
Security. The Security department is responsiblefor ensuring this safety and security of your
property and its guests, including monitoringaccess control, conducting patrols, responding to
emergencies, and managing guest complaints andincidents. Spa and Wellness. The Spa
and Wellness Department provides guests with relaxationand wellness services such as massages, facials,
(06:58):
yoga classes, fitness centers. Concierge. The concierge department provides guests with
personal assistant such as arranging transportation,making restaurant reservations, booking tours and activities,
and providing information about local attractions andevents. If you have a small
operation, this might sound insane,but in many cases, one or more
(07:25):
of these responsibilities could fall to oneperson. The important thing to remember is
that each of these responsibilities has tobe treated like a separate entity. And
by this I mean each of theseresponsibilities has to have easy to follow duties,
methods to do each duty effectively,and checkless to ensure they are done
correctly. In conclusion, hospitality propertieshave many departments that work together to provide
(07:50):
guests with comfortable, enjoyable, anda memorable state. Understanding each department's role
and responsibilities it's crucial for ensuring smoothoperations and providing guests with exceptional service.
Do you segment your property into departments? Let me know in the comments.
(08:11):
We cover more on all aspects ofoperating a hospitality property in the guide to
Owning and Operating a hospitality property successfullycourse Take Advantage. You can find more
information at Keystone HPD dot com slashcourse. You're gonna have access to this
episode for as long as you'd like, but if you'd like to see all
(08:33):
the bonuses you would have access toas a member of the hospitality Property School
group. Check out the short videoin this episode post show notes. In
our next episode, I will betalking about how to hire hotel employees.
If you haven't done so yet,make sure you sign up for Insider Tips,
give us a wave on social andjoin one of our groups, and
(08:54):
make sure to get your free copyof the How to Improve your Hospitality Property
Success. You can find all ofthe links in the show notes now.
If you liked this, let meknow in the common section below and if
you're going to implement any of theseprocedures. You can support this free podcast
by leaving us a review and givingus a five star rating wherever you happen
(09:16):
to be listening to it. Everyreview it helps more people find a podcast
at no cost to you. Ifyou know someone who might benefit from this,
please feel free to share it.Be sure to subscribe. Thank you
so much for your attention, andlet's continue to work together to put heads
in your beds. Until next time, have a fun day.
Popular Podcasts
My Favorite Murder with Karen Kilgariff and Georgia Hardstark
My Favorite Murder is a true crime comedy podcast hosted by Karen Kilgariff and Georgia Hardstark. Each week, Karen and Georgia share compelling true crimes and hometown stories from friends and listeners. Since MFM launched in January of 2016, Karen and Georgia have shared their lifelong interest in true crime and have covered stories of infamous serial killers like the Night Stalker, mysterious cold cases, captivating cults, incredible survivor stories and important events from history like the Tulsa race massacre of 1921. My Favorite Murder is part of the Exactly Right podcast network that provides a platform for bold, creative voices to bring to life provocative, entertaining and relatable stories for audiences everywhere. The Exactly Right roster of podcasts covers a variety of topics including historic true crime, comedic interviews and news, science, pop culture and more. Podcasts on the network include Buried Bones with Kate Winkler Dawson and Paul Holes, That's Messed Up: An SVU Podcast, This Podcast Will Kill You, Bananas and more.
24/7 News: The Latest
The latest news in 4 minutes updated every hour, every day.
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com