Attracting Top Talent: Best Practices for Recruiting Hotel Employees | Ep. #335

Recruiting hotel employees is an important process for any hospitality property and the right employees can make all the difference in the success of a hotel.

I will discuss the key steps you need to take.

The Role of Soft Skills in Recruiting Hotel Employees

In this episode, I will focus on the importance of soft skills, such as communication, teamwork, and problem-solving, in recruiting hotel employees. I will discuss how to identify and assess these skills during the hiring process and the impact they can have on the success of your hospitality property.

The hospitality property industry is centered around providing exceptional customer service to guests. To achieve this, properties need employees who possess a range of soft skills, such as communication, teamwork, problem-solving, and empathy.

While technical skills and experience are important, soft skills are what set apart outstanding hospitality professionals.

Continue reading, watching, or listening and I’ll explore the role of soft skills in hiring hotel employees and how to assess them during the recruitment process …

⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:

https://keystonehpd.com/attracting-top-talent-best-practices-for-recruiting-hotel-employees-335

“The Guide to Owning & Operating a Hospitality Property – Successfully” course.
https://KeystoneHPD.com/Course

Get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success

Get Your INNsider Tips
https://KeystoneHPD.com/INNsider-Tips

Join one of your private groups
https://keystonehpd.com/private-groups

Say hi on social
Facebook: https://www.facebook.com/KeystoneHPD

Twitter: https://twitter.com/KeystoneHPD

LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development

Listen to The Hospitality Property School PODCAST here
https://www.keystonehpd.com/hospitality-property-school-podcasts

YouTube
https://youtu.be/3HDO6zfWB1c


A Division of Keystone Hospitality Property Development

Episode Transcript

(00:00):
Recruiting hotel employees is an important processfor any hospitality property, and the right
employees can make all the difference inthe success of a hotel. I will
discuss the key steps you need totake. Welcome to another edition of Hospitality

(00:24):
Property School. I'm your instructor JerryMcPherson the role of soft skills and recruiting
hotel employees. In this episode,I will focus on the importance of soft
skills such as communication, teamwork,and problem solving and recruiting hotel employees.
I will discuss how to identify andassess these skills during the hiring process and

(00:47):
the impact they can have on thesuccess of your hospitality property. The hospitality
property industry is centered around providing exceptionalcustomer service to guests. To achieve this,
properties need employees who possess a rangeof soft skills such as communication,
teamwork, problem solving, and empathy. While technical skills and experience are important,

(01:11):
soft skills are what's set apart outstandinghospitality property professionals. Continue reading,
watching or listening, and I'll explorethe rule of soft skills in hiring hotel
employees and how to assess them duringthe recruitment process right after word from our
sponsor. How do I open ahotel resort in bed and breakfast or vacation

(01:37):
rental? Or how do I growby hotel resort in bed and breakfast or
vacation rental business? Or what changesdo I have to make at my property
post COVID nineteen? If you haveever asked yourself any of these questions,
I'll be happy to answer, Butbefore I do, let me ask you
a couple of questions. Does theidea of being your own boss in the

(02:00):
hospitality property industry sound appealing? Isthe thought of sharing your corner of the
world with guests intriguing? Have youever thought of opening or growing a hotel
resort in bed and breakfast or vacationrental but are not sure where to start?
Are you worried about whether guests willreturn and keep returning to your property

(02:23):
after COVID? If you've answered yesto any of these questions, this course
is for you. This course isdesigned to get you started and grow your
business as a hospitality property owner ormanager with more than just quick fixed tactics,
but instead help you develop successful longterm operation methods. I will cover

(02:46):
Series one Hospitality Property organizational structure Seriesnumber two. Steps to hiring exceptional Hospitality
property staff. Series three. MarketingStrategy for Hospitality Properties. Series four.
Guest expectations in the hospitality property industry. Do you want to take your hospitality

(03:07):
property to the next level? Don'thesitate? Sign up now. Before the
break, I said I would explorethe role of soft skills in hiring hotel
employees and how to assess them duringthe recruitment process. Communication skills. Communication

(03:27):
skills are essential for hospitality professionals whointeract with guests on a daily basis.
Employees must be able to communicate effectivelywith guests, co workers, and management
during the recruitment process. Employers shouldlook for candidates who are able to articulate
themselves clearly, listen actively, andrespond to feedback in a positive manner.

(03:52):
Teamwork skills. Teamwork is critical inthe hospitality industry, as employees must work
together to provide guests with a seamlessexperience. Hospitality professionals must be able to
collaborate effectively, delegate tasks, andsupport each other. During the recruitment process.
Employers should look for candidates who haveexperience in working in teams, have

(04:15):
a positive attitude and are able toadapt to different working styles. Problem solving
skills. The hospitality industry can beunpredictable, and employees must be able to
think on their feet and solve problemsquickly. Hospitality professionals must be able to
identify issues, troubleshoot and find solutionsthat satisfy both guests and management. During

(04:40):
the recruitment process, employers should lookfor candidates who can provide examples of how
they have solved problems in the pastand how they would approach common hospitality industry
scenarios. Are these making sense sofar? Let me know by leaving a
short comment. Ampathy. Empathy isa crucial skill in the hospitality industry,

(05:02):
as employees must be able to connectwith guests and understand their needs. Hospitality
professionals must be able to put themselvesin their guest shoes, show compassion,
and respond to guests concerns with apositive attitude. During the recruitment process,
employers should look for candidates who haveexperienced providing excellent customer service, can demonstrate

(05:28):
empathy, and are able to remaincalm under pressure. Adaptability. The hospitality
industry is constantly evolving and employees mustbe able to adapt to changing circumstances.
Hospitality professionals must be able to handleunexpected situations, adjust to new processes,
and embrace change. During the recruitmentprocess, employers should look for candidates who

(05:54):
have experienced working in fast paced environments, have a flexible mindset, and can
quickly adapt to new situations. Ifyou are a member of the Hospitality Property
School Group, as a bonus,I'm going to share with you how to
determine which roles you need to fillbased on the needs of your property.
In conclusion, soft skills are essentialfor success in the hospitality industry. Employers

(06:20):
should prioritize these skills during the recruitmentprocess and look for candidates who possess a
range of communication, teamwork, problemsolving, empathy and adaptability skills. By
assessing soft skills during the recruitment process, employers can ensure that they hire hospitality
professionals who are capable of providing exceptionalservice to guests and contributing to a positive

(06:46):
workplace culture. Do you currently havea recruitment strategy in place? Let me
own the comments. We cover moreon all aspects of operating a hospitality property
in the guide to owning an ratingthe Hospitality Property Successfully course Take Advantage.
You can find more information at KeystoneHPD dot com slash course. Okay,

(07:12):
you're going to have access to thisepisode for as long as you would like,
but if you'd like to see allthe bonuses you would have access to
as a member of the Hospitality PropertySchool group, check out the short video
in this episode post show notes.In our next episode, I will be
talking about creating a diversity, equityand inclusion hiring strategy. If you haven't

(07:35):
done so yet, make sure yousign up for Insider Tips, say hi
on social and join one of ourgroups, and make sure you get your
free copy of the How to Improveyour Hospitality Property Success. You can find
all of the links in the shownotes. If you liked this, let
me know in the common section belowand if you're going to implement any of

(07:58):
these procedures. You can support thisfree podcast by leaving us a review and
giving us a five star rating whereveryou happen to be listening to it.
Every review it helps more people finda podcast at no cost to you.
If you know someone who might benefitfrom this, please feel free to share
it. Be sure to subscribe.Thank you so much for your attention and

(08:20):
let's continue to work together to putheads in your beds. Until next time,
have a fun day,