June 1, 2023 • 8 mins
Do you have a passion for delivering unforgettable guest experiences?
Discover the key qualifications you need to succeed as a hotel concierge.
A hotel concierge is responsible for providing exceptional customer service to guests, assisting them with their travel arrangements, activities, and requests. This requires a unique set of skills and qualifications that go beyond basic hospitality training. In this episode, I will discuss the qualifications that are necessary for a hotel concierge to succeed in their role.
Continue reading, watching, or listening, and I’ll share the importance of a hotel concierge…
⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://keystonehpd.com/the-qualifications-that-set-a-great-hotel-concierge-apart-345
Take advantage of the Courses May Sale
https://courses.keystonehospitalitydevelopment.com/
Use code – celebrate50
Get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success
Get Your INNsider Tips
https://KeystoneHPD.com/INNsider-Tips
Join one of your private groups
https://keystonehpd.com/private-groups
Say hi on social
Facebook: https://www.facebook.com/KeystoneHPD
Twitter: https://twitter.com/KeystoneHPD
LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development
Listen to The Hospitality Property School PODCAST here
https://www.keystonehpd.com/hospitality-property-school-podcasts
YouTube
https://youtu.be/vuZMineNA9Q
A Division of Keystone Hospitality Property Development
Discover the key qualifications you need to succeed as a hotel concierge.
A hotel concierge is responsible for providing exceptional customer service to guests, assisting them with their travel arrangements, activities, and requests. This requires a unique set of skills and qualifications that go beyond basic hospitality training. In this episode, I will discuss the qualifications that are necessary for a hotel concierge to succeed in their role.
Continue reading, watching, or listening, and I’ll share the importance of a hotel concierge…
⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:
https://keystonehpd.com/the-qualifications-that-set-a-great-hotel-concierge-apart-345
Take advantage of the Courses May Sale
https://courses.keystonehospitalitydevelopment.com/
Use code – celebrate50
Get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success
Get Your INNsider Tips
https://KeystoneHPD.com/INNsider-Tips
Join one of your private groups
https://keystonehpd.com/private-groups
Say hi on social
Facebook: https://www.facebook.com/KeystoneHPD
Twitter: https://twitter.com/KeystoneHPD
LinkedIn: https://www.linkedin.com/company/keystone-hospitality-development
Listen to The Hospitality Property School PODCAST here
https://www.keystonehpd.com/hospitality-property-school-podcasts
YouTube
https://youtu.be/vuZMineNA9Q
A Division of Keystone Hospitality Property Development
Mark as Played
Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
(00:00):
Do you have a passion for deliveringunforgettable guests experiences? Discover the key qualifications
you need to succeed as a hotelconcierge. Welcome to another edition of Hospitality
(00:21):
Property School. I am your instructor, Jerry McPherson. If you haven't subscribed
yet, do it now and makesure to hit the little bills so you'll
be informed when I upload a newvideo. You won't want to miss anything
I designed especially for you. Ahotel concierge is responsible providing exceptional customer service
(00:42):
two guests, assisting them with theirtravel arrangements, activities, and requests.
This requires a unique set of skillsand qualifications that go beyond basic hospitality training.
In this episode, I will discussthe qualifications that are necessary for a
hotel concierge to succeed in their role. Continue reading, watching, or listening,
(01:07):
and I'll share the importance of ahotel concierge right afterward from our sponsor.
Attention all current and aspiring hotel resortin bed and breakfast and holiday rental
owners and managers. Are you readyto take your hospitality property business to the
next level? Look no further.The guide to owning and operating a hospitality
(01:32):
property successfully. Online course is hereto help you succeed. This course is
packed with valuable information and insider tipsfrom industry experts, covering everything from marketing
strategies and customer service to financial managementand staff training. Whether you are a
(01:52):
seasoned professional or just starting out,this course is perfect for anyone looking to
grow their business and an enhance theirskills. You will learn how to create
a memorable guest experience and keep yourguests coming back for more. And the
best part for the month of May. You can't say fifty percent on all
(02:13):
our courses. That's right, fiftypercent off, But you have to act
fast. This offer won't last forever. What are you waiting for? Enroll
today and start reaping the benefits ofthese successful hospitality property business Before the break,
I said I would share the importanceof the hotel conciers. The qualifications
(02:36):
you need to succeed as a hotelconcierge. Education and training. Typically a
degree or diploma in hospitality, tourismor a related field is required. This
provides a solid foundations in the principlesof customer service, communication and problem solving.
In addition to a formal education.Hotel concierge must undergo training in specific
(03:00):
areas such as local attractions, transportationoptions, and event planning. They must
also stay up to date in currenttreads and emerging practices in the travel industry
by attending workshops, seminars and trainingsessions. Experience another key qualification for our
(03:22):
hotel conciers is a experience. Thisis typically gained through working in the hospitality
industry for several years, preferably ina hotel or resort setting. A hotel
conciers must have a deep understanding ofthe unique needs and preferences of hotel guests
and must be able to tailor theirservices to meet these needs. They must
(03:46):
also have experience in managing a widerange of requests, from restaurant reservations to
sightseeing tours. This requires a highlevel of organizational and communication skills to sure
that the guests are receiving timely andaccurate information customer service and communication skills.
(04:09):
They must be able to effectively communicatewith guests to understand their needs and preferences,
and to provide recommendations and advice onthe most appropriate activities and services.
They must also be able to handledifficult or sensitive situations with tact and diplomacy,
and maintain a calm and professional demeanorat all times. A positive attitude
(04:32):
and the ability to create a warmand welcoming atmosphere are essential for creating a
memorable and enjoyable experience for guests.Knowledge of the local area. A hotel
concierge must have a deep knowledge ofthe local area, including local attractions,
restaurants, and events. They mustbe able to provide accurate and up to
(04:56):
date information two guests and to makerecommend based on their preferences and interests.
This requires a commitment to staying upto date on local news and events and
developing relationships with local businesses and serviceproviders. A hotel concierge must also have
a good understanding of transportation options,including public transit, taxis, and car
(05:20):
services. Are these making sense sofar? Let me know in the comments.
Problem solving skills. A hotel conciersmust possess strong problem solving skills,
as they are often called upon tohandle complex and unexpected requests. They must
(05:40):
be able to think creatively and outsidethe box to find solutions that meets the
needs of the guests. They mustalso have strong organizational and time management skills
to ensure that multiple requests are handledefficiently and effectively. A hotel concierge must
be able to prioritize tasks and managetheir workload in a fast paced and dynamic
(06:03):
environment. Attention to detail. Finally, a hotel conciers must possess a strong
attention to detail. They must beable to keep accurate records of guest requests
and preferences, and to ensure thatall details are handled with care and precision.
They must also be able to anticipatethe needs of guests and to provide
(06:27):
personalized service that exceeds their expectations.This requires a high level of professionalism and
dedication to providing exceptional service to guests. If you are a member of the
Hospitality Property School Group, as abonus, I'm going to share the qualifications
of a hotel concierge manager. Inconclusion, a hotel concierge must possess unique
(06:54):
skills and qualifications to provide exceptional serviceguests. These vacations include education and training,
experience, customer service and communication skills, knowledge of the local area,
problem solving skills, and attention todetail. Overall, a hotel causiers is
(07:15):
in essential part of any hotel orresort. Do you have guidelines for hiring
a hotel concierge? Let me ownthe comments. We cover more on all
aspects of operating a hospitality property inthe Guide to Owning and Operating a Hospitality
Property Successfully course Take Advantage. Youcan find more information at Keystone hpde dot
(07:40):
com slash course. You're going tohave access for this episode for as long
as you would like, but ifyou'd like to see all the bonuses you
would have access to as a memberof the Hospitality Property School group, check
out the short video in this episodepost show notes. In the next episode,
I'll be talking about the qualifications ofa hotel maintenance employee. That's it
(08:05):
for today's episode until next time.Hell fun day. Oh if you haven't
done so yet, make sure yousigned up for the Insider Tips, give
us a wave on social and joinone of our groups, and make sure
you get your free copy of theHow to Improve your Hospitality Property Success.
You can find all of the linksin the shops
Do you have a passion for deliveringunforgettable guests experiences? Discover the key qualifications
you need to succeed as a hotelconcierge. Welcome to another edition of Hospitality
(00:21):
Property School. I am your instructor, Jerry McPherson. If you haven't subscribed
yet, do it now and makesure to hit the little bills so you'll
be informed when I upload a newvideo. You won't want to miss anything
I designed especially for you. Ahotel concierge is responsible providing exceptional customer service
(00:42):
two guests, assisting them with theirtravel arrangements, activities, and requests.
This requires a unique set of skillsand qualifications that go beyond basic hospitality training.
In this episode, I will discussthe qualifications that are necessary for a
hotel concierge to succeed in their role. Continue reading, watching, or listening,
(01:07):
and I'll share the importance of ahotel concierge right afterward from our sponsor.
Attention all current and aspiring hotel resortin bed and breakfast and holiday rental
owners and managers. Are you readyto take your hospitality property business to the
next level? Look no further.The guide to owning and operating a hospitality
(01:32):
property successfully. Online course is hereto help you succeed. This course is
packed with valuable information and insider tipsfrom industry experts, covering everything from marketing
strategies and customer service to financial managementand staff training. Whether you are a
(01:52):
seasoned professional or just starting out,this course is perfect for anyone looking to
grow their business and an enhance theirskills. You will learn how to create
a memorable guest experience and keep yourguests coming back for more. And the
best part for the month of May. You can't say fifty percent on all
(02:13):
our courses. That's right, fiftypercent off, But you have to act
fast. This offer won't last forever. What are you waiting for? Enroll
today and start reaping the benefits ofthese successful hospitality property business Before the break,
I said I would share the importanceof the hotel conciers. The qualifications
(02:36):
you need to succeed as a hotelconcierge. Education and training. Typically a
degree or diploma in hospitality, tourismor a related field is required. This
provides a solid foundations in the principlesof customer service, communication and problem solving.
In addition to a formal education.Hotel concierge must undergo training in specific
(03:00):
areas such as local attractions, transportationoptions, and event planning. They must
also stay up to date in currenttreads and emerging practices in the travel industry
by attending workshops, seminars and trainingsessions. Experience another key qualification for our
(03:22):
hotel conciers is a experience. Thisis typically gained through working in the hospitality
industry for several years, preferably ina hotel or resort setting. A hotel
conciers must have a deep understanding ofthe unique needs and preferences of hotel guests
and must be able to tailor theirservices to meet these needs. They must
(03:46):
also have experience in managing a widerange of requests, from restaurant reservations to
sightseeing tours. This requires a highlevel of organizational and communication skills to sure
that the guests are receiving timely andaccurate information customer service and communication skills.
(04:09):
They must be able to effectively communicatewith guests to understand their needs and preferences,
and to provide recommendations and advice onthe most appropriate activities and services.
They must also be able to handledifficult or sensitive situations with tact and diplomacy,
and maintain a calm and professional demeanorat all times. A positive attitude
(04:32):
and the ability to create a warmand welcoming atmosphere are essential for creating a
memorable and enjoyable experience for guests.Knowledge of the local area. A hotel
concierge must have a deep knowledge ofthe local area, including local attractions,
restaurants, and events. They mustbe able to provide accurate and up to
(04:56):
date information two guests and to makerecommend based on their preferences and interests.
This requires a commitment to staying upto date on local news and events and
developing relationships with local businesses and serviceproviders. A hotel concierge must also have
a good understanding of transportation options,including public transit, taxis, and car
(05:20):
services. Are these making sense sofar? Let me know in the comments.
Problem solving skills. A hotel conciersmust possess strong problem solving skills,
as they are often called upon tohandle complex and unexpected requests. They must
(05:40):
be able to think creatively and outsidethe box to find solutions that meets the
needs of the guests. They mustalso have strong organizational and time management skills
to ensure that multiple requests are handledefficiently and effectively. A hotel concierge must
be able to prioritize tasks and managetheir workload in a fast paced and dynamic
(06:03):
environment. Attention to detail. Finally, a hotel conciers must possess a strong
attention to detail. They must beable to keep accurate records of guest requests
and preferences, and to ensure thatall details are handled with care and precision.
They must also be able to anticipatethe needs of guests and to provide
(06:27):
personalized service that exceeds their expectations.This requires a high level of professionalism and
dedication to providing exceptional service to guests. If you are a member of the
Hospitality Property School Group, as abonus, I'm going to share the qualifications
of a hotel concierge manager. Inconclusion, a hotel concierge must possess unique
(06:54):
skills and qualifications to provide exceptional serviceguests. These vacations include education and training,
experience, customer service and communication skills, knowledge of the local area,
problem solving skills, and attention todetail. Overall, a hotel causiers is
(07:15):
in essential part of any hotel orresort. Do you have guidelines for hiring
a hotel concierge? Let me ownthe comments. We cover more on all
aspects of operating a hospitality property inthe Guide to Owning and Operating a Hospitality
Property Successfully course Take Advantage. Youcan find more information at Keystone hpde dot
(07:40):
com slash course. You're going tohave access for this episode for as long
as you would like, but ifyou'd like to see all the bonuses you
would have access to as a memberof the Hospitality Property School group, check
out the short video in this episodepost show notes. In the next episode,
I'll be talking about the qualifications ofa hotel maintenance employee. That's it
(08:05):
for today's episode until next time.Hell fun day. Oh if you haven't
done so yet, make sure yousigned up for the Insider Tips, give
us a wave on social and joinone of our groups, and make sure
you get your free copy of theHow to Improve your Hospitality Property Success.
You can find all of the linksin the shops
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