We not only hear the words they are using, but hear the tone of voice, inflection, and can distinguish between the emotions expressed and listen for what is hoped for moving forward. Our ears afford us the ability to do so, but all too frequently we don’t take the time to fully hear what's being said.
Let's see, hear and feel waht we can do about that...
Resource
7 essential NLP Techniques for stronger communications
https://nlpyourself.com/7-essential-nlp-techniques-for-better-communication/
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