April 11, 2025 • 25 mins
LA Radio personalaity, producer of Late Night Health, chats about life, liberty and whatever he and Mark think about on this edition of Late Night Health.
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Mark as Played
Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:08):
Late night Health continues. I'm Mark Allen along with the
insane Darryl Wayne. Every now and then, Darryl and I
just sit back and chat about whatever pops into our
heads and scary thought I'm sorry thought, yeah, yeah, a
scary thought that pops into our Yes, absolutely especially well,
(00:34):
I know you're known as the insane Daryl Wayne, but
while yeah, yeah, trust me, there's some crazy thoughts that
go through my head every now and then too, not
that they go through your head. But anyway, your background
has primarily been in music, and I was wondering if
(00:59):
you thought music does really soothe the savage beast? In
other words, can music change moods? And a as a
air talent a disc jockey, we used to be called
that that that you help people relax enjoy life.
Speaker 2 (01:24):
I think that music provides a soundtrack to your life.
You certainly remember the songs that were popular when you
were in high school. When you listen to radio, and
there's you know, certain songs for certain people. I mean,
there's some obviously punk rock and New Way music that
I like a lot, but there's some angry heavy metal
(01:45):
that I don't care for. Right, So it all depends
on what you like and what you don't like. My
taste varied. I can go from ROBERTA. Flack and Carly
Simon to Devo with no problem at all. So my
musical taste is a little diverse. There are some people
who specifically just tied to like Mellows rock and other
(02:05):
people that just like you know, Ozzy Osbourne and nothing else.
So you know, there's a there's a path. Musical path
is there for everybody, right.
Speaker 1 (02:14):
I was at a concert once, I think it was
in New York. I. I'd never been to the Carnegie
Hall and I I bought a ticket last minute. It
was a very cheap ticket and it was a modern
classical concert. It was very difficult for me because everything
(02:44):
was a tonal. It there was no melody that I
could discern, and and it actually hurt. I stayed for
the whole thing, but I was It put me in
a bad mood.
Speaker 2 (03:04):
That could happen. I mean, things have changed a lot.
We watching American Idol this time around, and some of
the people that they're saying they don't really have a
place where a bouline form and people that are doing
sounded like Frank Sinatra or something like you know Pantera, Right,
there's one guy that was really just a heavy metal
guy and he I don't think he went forward at
(03:25):
this point. And there was one guy that did go forward,
but he had done you know, somewhere over the rainbow
and piano, and they made him said, you know, you can't.
You have to be pop. You have to sound pop
like a pop artists and not like a artist is
playing adult standards.
Speaker 1 (03:45):
I watched some outtakes well I get I'll call him
outtakes of American Idol and and some of the other
music shows where they have people who are really you
wouldn't think that they could sing like an eighty seven
year old woman and she just bucks out a song.
(04:09):
And even even from other countries. It's it's fascinating to
me how much talent is really out there.
Speaker 2 (04:20):
Well, I mean, originally with Top forty and things like that,
there were people that were from the UK that didn't
sound like they were singing with any kind of UK
regionalism or accent, right right, So all of our map
stars that came from Europe didn't sound like they came
from Europe. They sounded, you know, very American and as
far as their dialect was concerned. You have actors and
(04:43):
actresses that are British that play roles where they play
American women, men and women. I'm thinking of a couple
in particular, woman that has been on Yellowstone recently.
Speaker 1 (05:00):
Oh yeah, the the daughter.
Speaker 2 (05:05):
The daughter. You know, she's from the UK and she
speaks with the British accent on the television, so she
doesn't right. The other one is Jane Seymour, right, very British,
but on Doctor Quinn Minutes a woman she performed in
a American dialect. I guess it would be the best
way to put.
Speaker 1 (05:23):
It, right. I don't but yet, Dick van Dyke, it
was chastised in England or his uh chim chiminey Yeah right, Uh.
I don't know if Americans go back can do it
(05:44):
that way? Go back?
Speaker 2 (05:47):
It depends what you're exposed to, right, I mean, if
I'm in Texas for a couple of weeks, you know,
I just pick up some a little bit of a
drawl and they gotta get rid of it when you
get back.
Speaker 1 (05:56):
Yeah. Well I was, y'all, and when I was in Memphis, yes.
Speaker 2 (06:00):
And y'all one person all, y'all is more than one.
Speaker 1 (06:04):
Yeah. In interesting and interesting stuff.
Speaker 2 (06:09):
Who would you like to attend all y'all? Well, you
know how many is that?
Speaker 1 (06:17):
What's your favorite music? What when when you're alone in
your studio and you're you're you don't feel like doing anything,
do you ever just sit back and play music?
Speaker 2 (06:32):
Yes? And no. You're gonna hate my answer on this one.
But I grew up in the radio business. They started
working in professional broadcast radio. It was like fifteen, right,
So I never had a wholesome, healthy relationship with music.
To me, music was product that you played in between talking, right.
It was just filer material, so you could listen to
(06:53):
the distruck, to the commercials, to the jingles, to the
contests and everything else. So you know, I never really
considered like a plumber and pipe. It's not something you
think about when you go home. And so I was
never a music fan to that extent. It was more
of a radio fan and a radio working in the
business to where you know music itself, people say, well,
(07:17):
the lyric line is about somebody that I have no
idea what the lyrics are, right, I was more likely
the Bill Drake mode. I listened the first seven seconds
of a song, I decided whether it was a hit
or not, you know, And I had no idea what
the song meant or what it was all about. I
was listening to hook lines, those melodies. I was listening to,
you know, the intro time for the part that we
(07:39):
got to.
Speaker 1 (07:39):
Talk on, right. And yet you have thousands of believe
thousands of CDs.
Speaker 2 (07:47):
Literally thousands, and then probably two or three thousand albums
as well.
Speaker 1 (07:51):
Oh my, but so you know the first twenty seconds
of each record, I.
Speaker 2 (07:57):
Don't know what they're about. No, I've got things have changed.
I have gone to a lot of concerts recently because
they're available to us now. Where before it would be
a huge stadiums. Now they play you know, a thousand
seat casinos right to entertain. So yeah, I've gone to it.
See a lot of my favorites, from John Fogarty through
(08:20):
you know, Kiss and Devo and Matt Blues and unless
just goes on. But yeah, I've gone to concerts and
enjoyed them. And I actually have two turntables in my
in my studio. I've got another one looks up outside
in the music library where we could just slip on
an album. Yeah, I've been listening to some albums recently
(08:40):
in Palmer last weekend, stuff like that.
Speaker 1 (08:44):
We we've been watching Ozzie and Harriet reruns. I'm sorry, yeah,
I'm sorry.
Speaker 2 (08:51):
I'm sorry to that.
Speaker 1 (08:53):
And Ricky Nelson was I guess he was. He was
called the clean cut Elvis at the at the time.
In fact, I think during a certain period of time
he had more hits than Elvis, That's quite possible.
Speaker 2 (09:09):
And he.
Speaker 1 (09:12):
And listening to his songs a lot of them. I mean,
they were all about love and love lost or I
Love you and we enjoy we enjoy hearing them. Most
of the songs that they play we've never heard, I mean,
other than what Mary lou and he had a couple
(09:36):
of you know, million sellar hits.
Speaker 2 (09:42):
Was a good for him, but that was late in
his career.
Speaker 1 (09:45):
Yeah, right, and well even a garden party which was
about his career I liked. And he he died very
young in his like forty five. All right, all right,
we're going to take it. We're going to take a
time out and we will be back good night.
Speaker 3 (10:05):
To help them.
Speaker 1 (10:06):
I'm proud of our partnership with the EBC. Thank the
Evolutionary Business Council. Check them out at Ebcouncil dot Com.
Speaker 3 (10:16):
You're listening to Late Night Health with Mark Allen. The
show continues in a moment.
Speaker 1 (10:25):
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Speaker 3 (11:25):
If you're listening to Late Night Health right now, you're
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Speaker 2 (11:30):
Hi.
Speaker 3 (11:30):
I'm Darryl Wayne, producer of Late Night Health, inviting you
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Night Help as we empower people to take charge of
(12:16):
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Speaker 1 (12:54):
It's time to tackle a tough topic, one that affects
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(13:16):
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(13:38):
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Latenight Health continues. I'm Mark Gallen along with the insane Darrowin.
(14:00):
We're just talking. We've been talking about music, but I
wanted to change the subject to customer service. Okay, when
when you were a kid, wasn't customer service better than
it is now?
Speaker 2 (14:14):
To some extent? Yeah, I mean when I was a kid,
I really didn't deal with customer service.
Speaker 1 (14:19):
Well that's true unless it was at the.
Speaker 2 (14:21):
Ice cream shop or something. But you know, the only
customer service I really dealt with as a as a
ad less it was you know, the face to face stuff.
If you had a problem, try to solve it, you know,
in person. It was we were called it eight hundred numbers.
We were sending facts right right. Access was tougher back then.
Speaker 1 (14:44):
I remember getting a you know, going to the barbershop,
giving him a buck and and I think a quarter
for a tip something like that, And he would always
give me a piece of you know, Zuka bubblegum and
and talk to me. And when you go into barber's now,
(15:07):
unless you know them or hairdressers, they don't. They don't.
They don't interface with you then. And I've noticed that
a lot. You know, when you're you're in a line
at a at a market, and even when there's nobody there,
(15:30):
they don't talk to you. Trader Joe's, I think, is
the only one where they'll say, hey, have you found
everything you wanted?
Speaker 2 (15:41):
I have very opinions on this. First of all, if
someone's going to carry a discussion as the cash register,
do it on their own time, not mind because I've
been lying behind them, right and the people behind me,
they're pushing and shoving and trying to get through, and
somebody strikes up with the cashier, strikes up a conversation
with one of the customers while they're conducting business. It
(16:02):
slows them down, it becomes stumbling. So there's a place
in time for everything. But I don't think you know,
if you're running a high volume checkout line is the
place to socialize. On the other.
Speaker 1 (16:17):
But if there's nobody being if I'm.
Speaker 2 (16:19):
Up there, nobody's behind me, yeah, let's let's chat a
little bit. But I just I find that people want
things instantaneously these days. Right, people don't have a patience
or anything. They won't wait for anything. We've been spoiled, right,
and I think it started with minute rice and some
(16:41):
mashed potatoes, right. I mean there's some things that we
demanded that we get fast. And I think it's it's
the slippery slope. George Charley said, you know mother's milk
leads to heroin. It's you know, you start in one
place and all of a sudden you're down in the
the inner depths.
Speaker 1 (17:00):
Yeah. Well, even customer service at a at a doctor's.
Speaker 2 (17:04):
Office, you know, they're the worst.
Speaker 1 (17:06):
Oh, it's it's terrible. I remember doctors spending time with
me and and and talking and saying, hey, how school.
I always hated that question because I wasn't doing well.
Speaker 2 (17:22):
But but I mean, here's here's a situation where you
know you they're going to charge you for being late.
But your point well, and you got there for the
appointment that took an hour to see the doctor, or
they took you into a waiting room, or took you
into some sort of a outer catacomb where you couldn't
hear anything, you see anything. Recently, I went to a
(17:43):
physician and I was in the room next to her office.
Speaker 3 (17:47):
Right.
Speaker 2 (17:47):
My appointment was like eleven o'clock. They moved me into
the you know, the lookout roomor whether they checking check
me out room or whatever. At like a yeah, my
appointment was eleventh. They moved me into eleven fifteen, and
I could hear her through the wall talking to somebody
socially for forty five minutes before at noon, she came
(18:09):
in and started to talk to me about my whatever
it was that I was going to talk about. But
you know, it's frustrating to hear, you know, that sort
of chit chat going on where you know, I came
here for a purpose. I got her in time. I
blew off other stuff to make this, and you know
they don't have the courtesy to treat you.
Speaker 1 (18:29):
Yeah, in that timely man. One of my sisters, Oh, well,
if you're late, we're gonna you know, we're gonna charge you. Yeah.
One of my sisters was telling me that every time
she goes to a physician, a certain physician, that it's
at least an hour away and sometimes two hours. And
(18:54):
I said, that's ridiculous. A couple of weeks ago, know,
I went, I went to have my eyes examined, just
a routine exam, and I felt like it was a
factory because it was just one after.
Speaker 2 (19:15):
The other handle in that one.
Speaker 1 (19:18):
Yeah, and and finally I saw the doctor for four minutes.
Speaker 2 (19:25):
You know, they take his eye off his iPad. Yeah, exactly,
a tablet or whatever it is. I guess iPad isn't
like an iPod is nothing anymore?
Speaker 1 (19:36):
Right? And he looked at me and he said, so
when do we start? That was you know? And and
I said, I don't think so it. First of all,
he hit me with what it would cost, or he didn't.
He wouldn't talk to me about money. I had to
(19:57):
go see. I had to go see somebody else else.
He wouldn't.
Speaker 2 (20:01):
You know, they have people that come and and you know,
give you the wrap up and what the costs and
stuff for. But yeah, they don't. Normally, the physicians don't
talk costs. And I found that recently with some dental issues.
Were oh, yeah, well how much is that? I will
have to talk to the you know, the money specialist.
Speaker 1 (20:25):
Right, yeah, the office manager. You know that this guy
had has two people that that do nothing but talk
to patients about money, and I just found it. I
found it. Uh uh. I'm trying to think of like
(20:47):
making a car. You're on a on a on an
assembly line. Yep, right, yep, doesn't doesn't make sense. What
any other experiences like that for you?
Speaker 2 (21:06):
No, No, I don't really frequent. I try not to
frequent physicians or dentists or any of those professional folks
in that manner. I try to, you know, avoid that
at all costs. But yeah, I've paid in various ways
over time for you know, not dealing with certain things
(21:29):
in the timely manner. But for the most part, I'm
you know, I'm not one to go for the checkup,
right my doctor whatever I went, So, I had the
same GP for thirty years. He retired, but as I
changed plans, I was able to still see him and
I would set up appointment. I say, you know, this
is just a general and we come in and say,
(21:51):
I says, so, what's wrong. You didn't come in for
just a general checkup? You have something specifically we were
talking about, So what's wrong? Because he you you know,
that was me. That's the way you.
Speaker 1 (22:02):
Plan, right, right, Yeah, I don't like going. Recently, I've
gone to a couple of different different docs for for
different things. And it it it always amazes me when
(22:22):
when you have to just wait, why they overbook? Why they?
And I I ask, and I don't have a lot
of patience. Uh, and you know I had I wanted
to see a doctor and they said, yeah, you can
come in three months. And I said, can you give
(22:43):
me a recommendation for somebody else? And they said, oh, why,
I said, because somebody will see me next week. There's
got to be a way. So anyway, Hey, Daryl, thank you.
I really appreciate you know, keeping me on track and
(23:04):
everything else. You're a good guy.
Speaker 2 (23:06):
Thank you. I appreciate that. And it's been a pleasure
working with you over these many years. And I look
for many years ago.
Speaker 1 (23:13):
Yeah, me too, and we got to do it well.
Thank you very much. At home for tuning in or
in your car. Please visit us at Latenighthealth dot com.
That's Latenighthealth dot com and if you have questions, you
(23:36):
can ask questions. And oh and you can see pretty
pictures of Daryl and me at Latenighthealth dot com.
Speaker 2 (23:43):
Can't beat a deal like.
Speaker 1 (23:44):
That, I'm sorry, what was that?
Speaker 4 (23:47):
You can't beat a deal like.
Speaker 1 (23:48):
That, you can't and it doesn't cost anything anyway. Have
a great day, have a great week. Most importantly, have
a healthy one. We'll see you next time. Bye bye
for now, sh
Late night Health continues. I'm Mark Allen along with the
insane Darryl Wayne. Every now and then, Darryl and I
just sit back and chat about whatever pops into our
heads and scary thought I'm sorry thought, yeah, yeah, a
scary thought that pops into our Yes, absolutely especially well,
(00:34):
I know you're known as the insane Daryl Wayne, but
while yeah, yeah, trust me, there's some crazy thoughts that
go through my head every now and then too, not
that they go through your head. But anyway, your background
has primarily been in music, and I was wondering if
(00:59):
you thought music does really soothe the savage beast? In
other words, can music change moods? And a as a
air talent a disc jockey, we used to be called
that that that you help people relax enjoy life.
Speaker 2 (01:24):
I think that music provides a soundtrack to your life.
You certainly remember the songs that were popular when you
were in high school. When you listen to radio, and
there's you know, certain songs for certain people. I mean,
there's some obviously punk rock and New Way music that
I like a lot, but there's some angry heavy metal
(01:45):
that I don't care for. Right, So it all depends
on what you like and what you don't like. My
taste varied. I can go from ROBERTA. Flack and Carly
Simon to Devo with no problem at all. So my
musical taste is a little diverse. There are some people
who specifically just tied to like Mellows rock and other
(02:05):
people that just like you know, Ozzy Osbourne and nothing else.
So you know, there's a there's a path. Musical path
is there for everybody, right.
Speaker 1 (02:14):
I was at a concert once, I think it was
in New York. I. I'd never been to the Carnegie
Hall and I I bought a ticket last minute. It
was a very cheap ticket and it was a modern
classical concert. It was very difficult for me because everything
(02:44):
was a tonal. It there was no melody that I
could discern, and and it actually hurt. I stayed for
the whole thing, but I was It put me in
a bad mood.
Speaker 2 (03:04):
That could happen. I mean, things have changed a lot.
We watching American Idol this time around, and some of
the people that they're saying they don't really have a
place where a bouline form and people that are doing
sounded like Frank Sinatra or something like you know Pantera, Right,
there's one guy that was really just a heavy metal
guy and he I don't think he went forward at
(03:25):
this point. And there was one guy that did go forward,
but he had done you know, somewhere over the rainbow
and piano, and they made him said, you know, you can't.
You have to be pop. You have to sound pop
like a pop artists and not like a artist is
playing adult standards.
Speaker 1 (03:45):
I watched some outtakes well I get I'll call him
outtakes of American Idol and and some of the other
music shows where they have people who are really you
wouldn't think that they could sing like an eighty seven
year old woman and she just bucks out a song.
(04:09):
And even even from other countries. It's it's fascinating to
me how much talent is really out there.
Speaker 2 (04:20):
Well, I mean, originally with Top forty and things like that,
there were people that were from the UK that didn't
sound like they were singing with any kind of UK
regionalism or accent, right right, So all of our map
stars that came from Europe didn't sound like they came
from Europe. They sounded, you know, very American and as
far as their dialect was concerned. You have actors and
(04:43):
actresses that are British that play roles where they play
American women, men and women. I'm thinking of a couple
in particular, woman that has been on Yellowstone recently.
Speaker 1 (05:00):
Oh yeah, the the daughter.
Speaker 2 (05:05):
The daughter. You know, she's from the UK and she
speaks with the British accent on the television, so she
doesn't right. The other one is Jane Seymour, right, very British,
but on Doctor Quinn Minutes a woman she performed in
a American dialect. I guess it would be the best
way to put.
Speaker 1 (05:23):
It, right. I don't but yet, Dick van Dyke, it
was chastised in England or his uh chim chiminey Yeah right, Uh.
I don't know if Americans go back can do it
(05:44):
that way? Go back?
Speaker 2 (05:47):
It depends what you're exposed to, right, I mean, if
I'm in Texas for a couple of weeks, you know,
I just pick up some a little bit of a
drawl and they gotta get rid of it when you
get back.
Speaker 1 (05:56):
Yeah. Well I was, y'all, and when I was in Memphis, yes.
Speaker 2 (06:00):
And y'all one person all, y'all is more than one.
Speaker 1 (06:04):
Yeah. In interesting and interesting stuff.
Speaker 2 (06:09):
Who would you like to attend all y'all? Well, you
know how many is that?
Speaker 1 (06:17):
What's your favorite music? What when when you're alone in
your studio and you're you're you don't feel like doing anything,
do you ever just sit back and play music?
Speaker 2 (06:32):
Yes? And no. You're gonna hate my answer on this one.
But I grew up in the radio business. They started
working in professional broadcast radio. It was like fifteen, right,
So I never had a wholesome, healthy relationship with music.
To me, music was product that you played in between talking, right.
It was just filer material, so you could listen to
(06:53):
the distruck, to the commercials, to the jingles, to the
contests and everything else. So you know, I never really
considered like a plumber and pipe. It's not something you
think about when you go home. And so I was
never a music fan to that extent. It was more
of a radio fan and a radio working in the
business to where you know music itself, people say, well,
(07:17):
the lyric line is about somebody that I have no
idea what the lyrics are, right, I was more likely
the Bill Drake mode. I listened the first seven seconds
of a song, I decided whether it was a hit
or not, you know, And I had no idea what
the song meant or what it was all about. I
was listening to hook lines, those melodies. I was listening to,
you know, the intro time for the part that we
(07:39):
got to.
Speaker 1 (07:39):
Talk on, right. And yet you have thousands of believe
thousands of CDs.
Speaker 2 (07:47):
Literally thousands, and then probably two or three thousand albums
as well.
Speaker 1 (07:51):
Oh my, but so you know the first twenty seconds
of each record, I.
Speaker 2 (07:57):
Don't know what they're about. No, I've got things have changed.
I have gone to a lot of concerts recently because
they're available to us now. Where before it would be
a huge stadiums. Now they play you know, a thousand
seat casinos right to entertain. So yeah, I've gone to it.
See a lot of my favorites, from John Fogarty through
(08:20):
you know, Kiss and Devo and Matt Blues and unless
just goes on. But yeah, I've gone to concerts and
enjoyed them. And I actually have two turntables in my
in my studio. I've got another one looks up outside
in the music library where we could just slip on
an album. Yeah, I've been listening to some albums recently
(08:40):
in Palmer last weekend, stuff like that.
Speaker 1 (08:44):
We we've been watching Ozzie and Harriet reruns. I'm sorry, yeah,
I'm sorry.
Speaker 2 (08:51):
I'm sorry to that.
Speaker 1 (08:53):
And Ricky Nelson was I guess he was. He was
called the clean cut Elvis at the at the time.
In fact, I think during a certain period of time
he had more hits than Elvis, That's quite possible.
Speaker 2 (09:09):
And he.
Speaker 1 (09:12):
And listening to his songs a lot of them. I mean,
they were all about love and love lost or I
Love you and we enjoy we enjoy hearing them. Most
of the songs that they play we've never heard, I mean,
other than what Mary lou and he had a couple
(09:36):
of you know, million sellar hits.
Speaker 2 (09:42):
Was a good for him, but that was late in
his career.
Speaker 1 (09:45):
Yeah, right, and well even a garden party which was
about his career I liked. And he he died very
young in his like forty five. All right, all right,
we're going to take it. We're going to take a
time out and we will be back good night.
Speaker 3 (10:05):
To help them.
Speaker 1 (10:06):
I'm proud of our partnership with the EBC. Thank the
Evolutionary Business Council. Check them out at Ebcouncil dot Com.
Speaker 3 (10:16):
You're listening to Late Night Health with Mark Allen. The
show continues in a moment.
Speaker 1 (10:25):
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Speaker 3 (11:25):
If you're listening to Late Night Health right now, you're
part of the growing target of baby boomers. Worth serving.
Speaker 2 (11:30):
Hi.
Speaker 3 (11:30):
I'm Darryl Wayne, producer of Late Night Health, inviting you
to join the Late Night Health family. If you have
any business targeting the growing boomer market, Late Night Health
is the ideal advertising vehicle for you. From vitamins to insurance,
alternative health, the western style medicine, Late Night Health caters
to the growing population of those over forty years old.
This vibrant demographic has expendable income to fight aging, purchase travel,
(11:54):
take care of aging parents, or just have fun. Find
out about the advertising opportunities with Late Night Health. Call
us at eight O five three nine one zero three
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Night Help as we empower people to take charge of
(12:16):
their own healthcare. Call now at at oh five three
nine one zero three zero eight. That's eight O five
three nine one oh three o eight.
Speaker 4 (12:25):
Sometimes it's not what you say, it's how you say it.
Words are a critical aspect of success. How do you
get your point across is a crucial part of what
makes anything sell, So do it. Write and hire a writer,
whether it's articles, blog posts, technical writings, website content, product descriptions,
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(12:48):
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Speaker 1 (12:54):
It's time to tackle a tough topic, one that affects
us all. We're talking about sex in the workplace. The
award winning Identifying the Elephant in the Room series is
back and ready to tackle some complicated communications issues again.
This spring, we're focusing on critical communication strategies in the
face of sexism. Join us as we hear from professionals
(13:16):
in the natural products industry who have valuable career lessons
to share and real world experience to discuss from all
sides of the elephant. It's time to have an honest
and open conversation about the impact of sexism in the
workplace and how we can make it better for everyone.
Identifying the Elephant in the Room series starts March sixteenth.
(13:38):
Register today at nisibox dot vfares dot com. That's I
ni ci vo x dot v fai r s dot
com and join the conversation to be part of the solution.
Latenight Health continues. I'm Mark Gallen along with the insane Darrowin.
(14:00):
We're just talking. We've been talking about music, but I
wanted to change the subject to customer service. Okay, when
when you were a kid, wasn't customer service better than
it is now?
Speaker 2 (14:14):
To some extent? Yeah, I mean when I was a kid,
I really didn't deal with customer service.
Speaker 1 (14:19):
Well that's true unless it was at the.
Speaker 2 (14:21):
Ice cream shop or something. But you know, the only
customer service I really dealt with as a as a
ad less it was you know, the face to face stuff.
If you had a problem, try to solve it, you know,
in person. It was we were called it eight hundred numbers.
We were sending facts right right. Access was tougher back then.
Speaker 1 (14:44):
I remember getting a you know, going to the barbershop,
giving him a buck and and I think a quarter
for a tip something like that, And he would always
give me a piece of you know, Zuka bubblegum and
and talk to me. And when you go into barber's now,
(15:07):
unless you know them or hairdressers, they don't. They don't.
They don't interface with you then. And I've noticed that
a lot. You know, when you're you're in a line
at a at a market, and even when there's nobody there,
(15:30):
they don't talk to you. Trader Joe's, I think, is
the only one where they'll say, hey, have you found
everything you wanted?
Speaker 2 (15:41):
I have very opinions on this. First of all, if
someone's going to carry a discussion as the cash register,
do it on their own time, not mind because I've
been lying behind them, right and the people behind me,
they're pushing and shoving and trying to get through, and
somebody strikes up with the cashier, strikes up a conversation
with one of the customers while they're conducting business. It
(16:02):
slows them down, it becomes stumbling. So there's a place
in time for everything. But I don't think you know,
if you're running a high volume checkout line is the
place to socialize. On the other.
Speaker 1 (16:17):
But if there's nobody being if I'm.
Speaker 2 (16:19):
Up there, nobody's behind me, yeah, let's let's chat a
little bit. But I just I find that people want
things instantaneously these days. Right, people don't have a patience
or anything. They won't wait for anything. We've been spoiled, right,
and I think it started with minute rice and some
(16:41):
mashed potatoes, right. I mean there's some things that we
demanded that we get fast. And I think it's it's
the slippery slope. George Charley said, you know mother's milk
leads to heroin. It's you know, you start in one
place and all of a sudden you're down in the
the inner depths.
Speaker 1 (17:00):
Yeah. Well, even customer service at a at a doctor's.
Speaker 2 (17:04):
Office, you know, they're the worst.
Speaker 1 (17:06):
Oh, it's it's terrible. I remember doctors spending time with
me and and and talking and saying, hey, how school.
I always hated that question because I wasn't doing well.
Speaker 2 (17:22):
But but I mean, here's here's a situation where you
know you they're going to charge you for being late.
But your point well, and you got there for the
appointment that took an hour to see the doctor, or
they took you into a waiting room, or took you
into some sort of a outer catacomb where you couldn't
hear anything, you see anything. Recently, I went to a
(17:43):
physician and I was in the room next to her office.
Speaker 3 (17:47):
Right.
Speaker 2 (17:47):
My appointment was like eleven o'clock. They moved me into
the you know, the lookout roomor whether they checking check
me out room or whatever. At like a yeah, my
appointment was eleventh. They moved me into eleven fifteen, and
I could hear her through the wall talking to somebody
socially for forty five minutes before at noon, she came
(18:09):
in and started to talk to me about my whatever
it was that I was going to talk about. But
you know, it's frustrating to hear, you know, that sort
of chit chat going on where you know, I came
here for a purpose. I got her in time. I
blew off other stuff to make this, and you know
they don't have the courtesy to treat you.
Speaker 1 (18:29):
Yeah, in that timely man. One of my sisters, Oh, well,
if you're late, we're gonna you know, we're gonna charge you. Yeah.
One of my sisters was telling me that every time
she goes to a physician, a certain physician, that it's
at least an hour away and sometimes two hours. And
(18:54):
I said, that's ridiculous. A couple of weeks ago, know,
I went, I went to have my eyes examined, just
a routine exam, and I felt like it was a
factory because it was just one after.
Speaker 2 (19:15):
The other handle in that one.
Speaker 1 (19:18):
Yeah, and and finally I saw the doctor for four minutes.
Speaker 2 (19:25):
You know, they take his eye off his iPad. Yeah, exactly,
a tablet or whatever it is. I guess iPad isn't
like an iPod is nothing anymore?
Speaker 1 (19:36):
Right? And he looked at me and he said, so
when do we start? That was you know? And and
I said, I don't think so it. First of all,
he hit me with what it would cost, or he didn't.
He wouldn't talk to me about money. I had to
(19:57):
go see. I had to go see somebody else else.
He wouldn't.
Speaker 2 (20:01):
You know, they have people that come and and you know,
give you the wrap up and what the costs and
stuff for. But yeah, they don't. Normally, the physicians don't
talk costs. And I found that recently with some dental issues.
Were oh, yeah, well how much is that? I will
have to talk to the you know, the money specialist.
Speaker 1 (20:25):
Right, yeah, the office manager. You know that this guy
had has two people that that do nothing but talk
to patients about money, and I just found it. I
found it. Uh uh. I'm trying to think of like
(20:47):
making a car. You're on a on a on an
assembly line. Yep, right, yep, doesn't doesn't make sense. What
any other experiences like that for you?
Speaker 2 (21:06):
No, No, I don't really frequent. I try not to
frequent physicians or dentists or any of those professional folks
in that manner. I try to, you know, avoid that
at all costs. But yeah, I've paid in various ways
over time for you know, not dealing with certain things
(21:29):
in the timely manner. But for the most part, I'm
you know, I'm not one to go for the checkup,
right my doctor whatever I went, So, I had the
same GP for thirty years. He retired, but as I
changed plans, I was able to still see him and
I would set up appointment. I say, you know, this
is just a general and we come in and say,
(21:51):
I says, so, what's wrong. You didn't come in for
just a general checkup? You have something specifically we were
talking about, So what's wrong? Because he you you know,
that was me. That's the way you.
Speaker 1 (22:02):
Plan, right, right, Yeah, I don't like going. Recently, I've
gone to a couple of different different docs for for
different things. And it it it always amazes me when
(22:22):
when you have to just wait, why they overbook? Why they?
And I I ask, and I don't have a lot
of patience. Uh, and you know I had I wanted
to see a doctor and they said, yeah, you can
come in three months. And I said, can you give
(22:43):
me a recommendation for somebody else? And they said, oh, why,
I said, because somebody will see me next week. There's
got to be a way. So anyway, Hey, Daryl, thank you.
I really appreciate you know, keeping me on track and
(23:04):
everything else. You're a good guy.
Speaker 2 (23:06):
Thank you. I appreciate that. And it's been a pleasure
working with you over these many years. And I look
for many years ago.
Speaker 1 (23:13):
Yeah, me too, and we got to do it well.
Thank you very much. At home for tuning in or
in your car. Please visit us at Latenighthealth dot com.
That's Latenighthealth dot com and if you have questions, you
(23:36):
can ask questions. And oh and you can see pretty
pictures of Daryl and me at Latenighthealth dot com.
Speaker 2 (23:43):
Can't beat a deal like.
Speaker 1 (23:44):
That, I'm sorry, what was that?
Speaker 4 (23:47):
You can't beat a deal like.
Speaker 1 (23:48):
That, you can't and it doesn't cost anything anyway. Have
a great day, have a great week. Most importantly, have
a healthy one. We'll see you next time. Bye bye
for now, sh
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