NG911 FutureMakers™

NG911 FutureMakers™

As the nation's NG911 infrastructure is being built, a select group of industry professionals are tasked with the critical mission of crafting an environment that will be a fine balance of new technology and citizen safety. This podcast will not only provide recognition to these critical industry icons, but share their thoughts and ideas in hopes that they will inspire leaders today, as well as the leaders in training for the future. Introducing our NG911 FutureMakers™


April 17, 2021 34 min
For the past decade and a half, the Illinois Institute of Technology (IIT) has hosted a Fall event, supported by the IIT Realtime Communications Lab. As the Director of the lab, Professor Carol Davids has been working on the evolution of real-time communications throughout the industry. While a small niche conference, keynote sessions, and general presenters are top-shelf industry experts covering everything RTC related, Including ...
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As a career Fire/EMS dispatcher in Ohio and NYC, 911 PSAP Director at NENA, and now the Sales Director for NG911 CAD provider Hexagon Safety, Chris has had a front-row seat to cataclysmic events like Y2K, 9/11, the Northeast Blackout, and Hurricane Sandy. Not only does Chris understand the mission, he understands managing the mission and the people who can make the difference. He understands the value of mentorship from seasoned pr...
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AUDIO ONLY VERSION - Go to http:.// for the VIDEO version. Next Generation 911 networks are made up of many different components. Most of these are new to the public safety professional. The depth and complexity of this whole architecture has advanced dramatically, and the learning curve can be a considerable effort. Understanding the new elements of the system can often prove to be a difficult task for any pro...
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The birthplace of 911 is none other than Haleyville Alabama, and today - some 53 years later - the State enjoys its own NG911ESI net. This week's NG911 FutureMaker begin his career in 911 as a call-taker while pursuing his passion for public safety as a firefighter. He quickly realized he could save more lives in the 911 center than being out on the truck, and was bitten by the 911 bug. Dan Wright is Someone who understands the...
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As many of our NG911FutureMakers™ have commented in past episodes, education and training in addition to personal and mental health are all key cornerstones of the successful emergency services telecommunicator. Just as important, of any good standards organization, is the training and educational arm that ensures that those key tenants are met and maintained in their industry. While this week's guest claims he started taking c...
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AUDIO PODCAST: Metro Nashville Emergency Communications Center Director Stephen Martini started out as a dispatcher in Chattanooga TN, where he spent several years on the desk honing his communications officer skills. He then moved to Hamilton County where he concentrated on training and QA for the staff there, earning his ENP. Martini then furthered his supervisory skills in Brentwood for several years before moving up to Directo...
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January 16, 2021 40 min
Each year the Orleans Parish welcomes millions of visitors for various festivals, events, and overall good times. With any major metropolis with a massive population influx of visitors, 911 location is absolutely critical due to the unfamiliarity of citizens needing help, but having no idea where they actually are located. In an effort to quell that problem, Tyrell is implementing technology in his center focused on next generation...
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January 1, 2021 46 min
Next Generation 911 services will expose the call taker to a whole host of new information and awareness. This will not only allow them to do their job better, but add additional context to situations that is not possible today. To cope with this evolution, keeping employee mental health is critical as they continue to be at the core of the situation. Jamison Peevyhouse, Director of Customer Success at RapidSOS talks about their ro...
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December 19, 2020 47 min
The 911 center in Washington DC Has the unique challenge of providing services to over 30 police agencies servicing the national capital region. Interfacing with the Metro Police Department as well as each agencies federal police department isn't an easy task. In addition, the centers 400 employees need a strong leader who can be responsive to their needs, especially in these challenging times. Join me as I talk with Karima Hol...
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December 5, 2020 30 min
Industry plays an important role in introducing the technology to enable NG911 solutions, but they also carry the responsibility of enabling the individuals with support programs and mentoring as they build the future workforce that will be required to sustain the market. Michael Martin, CEO of RapidSOS has done just that moving from New Kid on the Block to Thought Leader in just several short years. Listen in as we talk about his ...
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November 21, 2020 22 min
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November 7, 2020 53 min
NG911 FutureMaker™ Tracy Eldridge has made it her goal to care for and provide an outlet to the 10's of thousands of call takers that spend countless hours under the headset in the constant line of fire of never-ending drama. Despite her own PTSD from the job, she assists her colleagues to learn and deal with the constant stress and mental anguish, and do what they love - save lives. Passionate about teaching - Tracy is a Next ...
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D. Jeremy DeMar is a true student of the industry In every sense of the word. As the Executive Director of Mountain Valley Emergency Communications, he has the mandate to balance cost and functionality to a high profile center in one of northern New Jersey's most affluent areas, while developing the careers of his staff of FutureMakers; all while dealing with an unprecedented pandemic.
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