Managing difficult personalities and challenging people

What if the “difficult” person you’re dealing with isn’t difficult at all, just different from you? In this episode of OwlCast, hosts David Morelli and Alexandria Ravencroft explore how misunderstood behaviors, mismatched communication styles, and unspoken expectations can create tension and lead to mislabeling people as difficult to work with.

Together, they explore how our personal norms, values, and lived experiences influence our judgments of others,and how empathy, curiosity, and adaptability can transform even the most strained relationships. Alexandria shares powerful real-world stories from construction sites to corporate offices, offering insights on what makes people seem difficult and what we can do about it.

Whether you're a leader trying to get the best from your team or someone navigating tough dynamics with colleagues or clients, this episode offers practical tools, mindset shifts, and a refreshing perspective. Everyone has a reason for how they show up, and a gift worth uncovering.