March 17, 2021 • 32 mins
Welcome to Spacing Out With BB and Jason! We’re covering the sitcom Superstore, and this time we’re discussing season six, episode twelve, "Customer Satisfaction". Thanks for joining us!
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Have A Heavenly Day!
Feel free to reach out to us with your thoughts; We may use your comments on an upcoming episode.
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Have A Heavenly Day!
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
(00:00):
What the hell did you do?You sent a shut down the bathroom,
So I clawed the toilets with abunch of salamian shot glasses. I did
like hitting it out of order signon the door. Okay, yeah,
well I wish you would have justsaid that, Oh my god, is
this give me water? Am Igonna get hepatitis? Welcome to Cloud nine,
(00:25):
a Superstore podcast. I'm Jason andI'm BB and we're talking about Superstore
season six, episode twelve, CustomerSatisfaction, which aired on March eleventh,
twenty twenty one. Directed by MattSon and written by Bridget Kyle and Vikilu,
who have written a lot of episodes, but they're also the writing team
(00:46):
behind Bo and Cheyenne, Oh Coolsalt'so chaotic Energy. Yeah, it really
was. Of course, if youwant to write to us with any thoughts
you have to share, you canfind us by email or Facebook or Twitter
and all that stuff, you know, the drill. So what do you
think it was? Okay, itwas interesting. They definitely took it in
(01:07):
a different direction that I thought whenI thought of customer satisfaction, What do
you think of I mean, Ido think of those surveys. I thought
it was interesting that they never addressedthe surveys because, yeah, because in
a corporate environment, you are toldto push the survey and the customer cards
(01:29):
that they offer, so like,that's a lot of quotas that need to
be met, and I'm surprised itnever came up in the past. It
would have been more realistic or morelike believable. I guess if they said
that that doesn't really matter. Nobodyreads those or you know, we don't
(01:49):
really like those things like that,like more honest than I never heard of.
It is this new what service?The link at the bottom of every
receipt? Huh? Is that nobeen there for years because it isn't new,
Like everywhere you go there's a fuckingsurvey at the bottom of your receipt.
So it was just a little bitof a hard pill to swallow as
(02:12):
a retail worker. I thought itwas funny. You did, okay?
Well, I just thought like itwould be like, yeah, like they
don't care, like they're apathetic,and then they could like read everything that
everyone said, because that would havebeen funny too, to go through like
old receipts of like past episodes likeit looks like a tornado hit the store.
(02:32):
Bad review, Like shit like that, you know, I found a
baby in on a potty in thekids section. Bad review. What I
found unrealistic was like, even withthe big push to get people to do
the surveys, like what percentage ofpeople are actually going to do them?
Yeah, very small, like fractionof people, and they're acting like they're
(02:55):
getting responses to the surveys all daylong. Yeah, And I don't know
for me, like it is mostlyeither like I think I've mentioned this in
the last episode, where it's likeyou kissed their ass from the beginning to
the end, or they were pissedoff and you did something to trigger them
and they were just angry. Andthat's the people that do the surveys.
(03:17):
It's either really grateful, really likegreat like amazing customer service, or I
fucking hate this bitch, fire her. That's kind of where you go.
And I thought it was funny whenthey showed Sandra doing the survey for that
older man, Yeah, because thatis kind of funny, Like that is
kind of how it is, whereit's like you have to be tech savvy
(03:39):
to do the survey right, soyou do cut off a lot of potential
customer like reviews when you do itthat way. Then the fact that she
gave herself one star when he's notgonna know what she actually submitted. So
again, it's out of five stars. I meaning I helped you a lot
today. Are sure you want togo with two? Let's go with one?
(04:02):
Classic, Sandra, You're like mostof the other employees would have just
hit five. Yeah, maybe notMarcus, but Marcus is a dummy.
Two. Well, Marcus isn't supposedto be interacting with the customers. He's
supposed to be in the back.Yes, And there was a very clear
divide after the surveys come in oflike back a house, front of house
(04:25):
people uh huh. And Jonah isso shook that he's not a front of
house persons. This is ridiculous.I don't belong with this group. I
have people skills, not saying youguys don't, but kinda he's a shadow
person. Yeah. I love this. This episode really highlighted Cheyenne and Sandra.
It did. Yeah. I noticedthat Cheyenne had a lot more speaking
(04:48):
rules and she was taking on leadershipposition and she was hanging out with the
leadership. Yeah, and that waskind of a small detail, but I
really liked that they had a littlemeeting with Cheyenne and Dina and Glenn.
M hmm. She's like, aren'tyou freaking out that you're going to lose
your job? And they're like,oh wait, and she's like, oh,
well you are now. Uha Ceanne. You can monitor the surveys on
(05:09):
the app. If one of ourpeople gets even one bad review, I
want you to pull them off thefloor as fast as you can and shave
them, what like shave their headto shame them so they know they did
something bad. So it was goodto see her. It was a little
clumsy in the beginning. It kindof felt like a little forced to me
when she started talking during their meeting, like with the whole store in the
(05:30):
morning meeting, because she's not standingup with them. She's sitting down with
a crew, right, So thatfelt a little weird and awkward because you
can tell that she's trying to getlike that leadership kind of role, but
she's sitting down with the people,so there's not I think it's important when
you do that, Like it wouldhave been good if she stood up or
(05:50):
did something to kind of differentiate herselfpull herself up from the ranks in a
visual way because she's wearing the sameoutfit as they are. So and she
wore the correct shoes for this episode. Did you notice, Yeah, everyone
was getting their pants wet, likeup the calves. Yeah. She was
(06:11):
wearing her like rubbery rubberized ugs,so she was basically like not getting dirty
peepee water on her pants. Doyou want to talk about that first,
the flooding, yeah, or doyou want to like get into front of
house back of house because that's kindof the main but we already started on
that, so let's talk about that, okay. And what it reminded me
(06:33):
of is working in theater and youhave the people that are in the light
and the people that are backstage,the actors and the set people. Yeah,
and I like that there are peoplethat were proud to be the backstage
people because that's me. Yeah.Sandra was really proud and actually like embodied
(06:54):
her like personhood in a really impactfulway. I thought, don't get down.
I was so so we got putin the back. It doesn't mean
we're worthless, no, I know, you're right. It just means we're
back of house people. Strong,silent shadow people. She named herself in
a way that wasn't disparaging to herfellow like shadow folk. But Jonah,
(07:17):
you could tell he had, youknow, a tinge of like pride still
and being able to talk to peopleor whatever. Yeah, and he kind
of was super rude to all ofthese people who are not traditionally good with
people. Some of them we kindof understand why people wouldn't want to be
around them, Like that racist guy. It's so inappropriate. He was like
(07:43):
even but even he knew, like, you shouldn't tell a woman, you
shouldn't make comments about a woman andher eating habits. They don't like that.
Yeah, it's no big deal.Some people just thought that you've talked
too much, like way too much. Actually, one lady said that you
accused her of having non nonnoms.They don't like it when you come and
on what the brother And that wassomething that I was like, Oh,
(08:05):
Jonah, why are you talking topeople this way? What do you think?
Do you think Jonah's like too much? I think the fact that he
was trying made him go overboard,and if he was able to just be
a little more of his normal self, I assume he's probably pretty good with
customers, you don't think so you'reshaking your hand. Hey, I know,
I don't like Jonah. I neverreally liked him. He always comes
(08:28):
off as super arrogant or like,I don't know, like he doesn't really
talk at people, or he talksat people, not with them, you
know what I mean. So itjust doesn't feel like he would actually be
receptive to customer needs. But that'sjust my opinion. I don't know.
I don't know. I feel likehe's good with the customers, and is
(08:50):
the arrogance comes across more and likeconversations with the people closer to Yeah,
like telling people that he doesn't belongwith them in the back. They're just
doing busy work. The guy askingabout the steaks, and he can kind
of use his uh, like Idon't know, hipstery knowledge of like what's
going to be better in one situationor another to actually like help them make
(09:11):
a good decision. Actually, yeah, I'm trying to choose between a ribbi
and a sir one steak. I'mhaving dinner with my tree guy. Any
recommendations, Well, you're going toget a richer flavor from the marbling and
the RIBI, So if it wereme, I'd go with that. Yeah.
I mean, what I really wantto know is who's this tree guy?
(09:33):
Like, do you take your treeguy to a steak dinner like you
treat What kind of trees is helike cutting the trees? Is he planning
the trees? I honestly don't remember, but I'm certain we've seen that customer
before with other like weird comments likethat. Yeah, yeah, I guess
I just yeah, Jonah. Itvery much seems to remind me of the
(09:58):
pilot episode where Jonah is too goodto be working at this store. That's
it. Yeah, And it's likealmost like he hasn't changed that much.
Yes, And Sandra calls him outhard at the end of this because initially
he's like, this is just busywork. This is nobody work. I'm
not a nobody. Y'all are nobodies, but I deserve to be in the
(10:18):
front, you know, I'm inthe limelight. And he gets in trouble
for not working. He like leaveshis station and then he lure he like
sings his siren song about like howeverybody now is just like him in terms
of like undervalued and they deserve abreak and all this shit. In fact,
(10:39):
let's get out of here, Let'sgo outside and enjoy the day.
Let's value our own worth and takethe day back. And when Cheyenne finds
out, she's like, you realizethat because of the flooding, like a
bunch of merchandise is potentially damaged.Dona made us go outside and relax.
We didn't want to know. Youcame alive out there, Justine, don't
lie. Well, do you atleast finish the special assignment? There was
(11:01):
just a bunch of busy work.Yeah, but if you didn't move those
boxes onto the shelves, then theywere probably damaged in the flood. And
that was like all new Zephyr products. So that's like really bad and like
that's fucked up because you your onejob was to make sure that those boxes
weren't on the floor but up ona shelf. And Sandra like lost it.
(11:22):
And I loved her dialogue in that, like saying, how like Jonah
doesn't really understand what it is tobe a shadow person and she's proud to
be who she is and that hedoesn't deserve to be back there and he
gets kicked out and that was kindof like just desserts. I just wanted
you to understand that we are allbetter, that's the thing, not better
(11:43):
than the work. I'm a shadowperson and I like it, so well,
yeah, we'll get back there andassess them. No, you know
what, you don't wanted in theback. And there's also this understanding that
he lacks, like just because you'renot like a people person, you're not
your maybe your social skills aren't thehighest, doesn't mean you're not valuable in
(12:05):
other ways. And yeah, animportant part of the team regardless. Yeah,
he's kind of ablest in that way, because you know what I mean.
And I think that's what really rubbedme the wrong way about this whole
situation with Jonah, because some peopledon't know how to take social cues or
talk to people strangers, you know, complete strangers about anything. Even when
(12:26):
you have the buffer of like themasking a question and you knowing the answer,
it can still be intimidating or notin not in your capabilities to do
that. That doesn't mean you're lessof a person or that you're not valuable
or whatever. So it was itwas just kind of really upsetting, and
it just kind of reminded me whyI don't like Jonah just like the first
(12:48):
episode. Yeah, but it's kindof weird just because I feel like Jonah's
character has been humbled over the seasonsand he's come to like not see like
working at a big box store likethis as something that's beneath him, and
he's tried to step up and kindof fight for everyone's rights there. Yeah,
so it kind of sucks to seehim like be little still ye,
(13:09):
seeing himself on a higher tier thansome of the other employees. Right,
he never went back to business school, He never did anything that he said
he was going to set out todo to better himself in any way.
And yeah, I thought that hehad at least evolved a little bit,
but it seems like this was astep backward for him in a big way,
(13:31):
which was I'm not going to saydisappointing, because I think this kind
of speaks to how a lot ofpeople don't change at the very core when
you're like challenged with like you know, you're not seen as a person who's
worthy of running a register or whatever. Like his true self came out and
(13:52):
he's not better for it. Nobodyis. Well. I think progress in
character growth isn't always just moving forwardone direction. I think you'll find you
still hold on to old concepts andthings. And yeah, it's just weird
because I personally thought that we wereover this, Jonah, but for him
to kind of go all the wayback to step one, Like did he
(14:13):
always need Amy or like another characterto kind of put him in line?
And why does it always have tobe a person of color that kind of
snaps him back into morality because it'salways either Amy Garrett and now Sandra sucks.
Yeah? Interesting, right, Yeah, so that's Jonah. Do you
(14:37):
want to talk about mateo, saythat Jeff came back. We have a
new district manager who is here andexcited to meet all of you. He's
not new, it's Jeff. Ohcome on, and I have the Tiger
queue up. I was going todo a whole thing, you mean,
run in while I have the Tiger. Was playing Jeff with a beard and
he's running two districts, which ishonestly like spreading a mother thin right,
(15:01):
Like that's a lot, Like Idon't know why he's so proud of that.
That sounds terrible. So I likethat. Jeff mentions that their store
twelve seventeen is the problem Child's Storeand list off all these issues that we've
seen on the show's that supposed tomake There's been some chatter that twelve seventeen
is a problem Child's Store. WhatI mean, it did damage the store's
(15:26):
servers, there's the raccoon infestation,there's Carol's laws. Soit not to mention
them multiple attempts at unionizing. Well, yeah, of course it's going to
sound bad when you just rattle themoff in a row like that, But
if you intersperse them with good thingswe've done or just you know, random
trivia. Yeah, and then whenthey talk about putting things that are positive
in between, they don't come upwith anything either to like counterbalance all the
bad random facts. Yeah. Yeah, Jeff was a surprise, And then
(15:52):
that kind of tangled up with Mateo. Yeah, Garrett gets kind of wrangled
into cause Garrett and Mateo are talkingabout the engagement scheme that they kind of
started in the previous episode with Amy'sparents and or not just Amy, but
Amy and Eric's parents. Right,So they're talking about the engagement and Jeff
(16:17):
kind of stumbles into their conversation andinstead of owning up to the fact that
Matteo is getting engaged and he wantsto propose. He says, Garrett's going
to do that to Dane, DianaLeanna, some fake woman. Garrett,
why do you call me man?Yeah? Sorry, probably because I've never
called you before. Yeah, Iknow, what's up with that? What
(16:41):
is going on with Jeff Man?Because he's like got subar ru's plural.
Yes, So he's obviously I thinkwe have seen him before going through a
midlife crisis. So now we're justkind of in the after effects. And
maybe this like jeweler is like partof that. Maybe he like got a
pinky ring or like something, youknow what I mean. Well, he
(17:02):
said he got hit by the jewelerlike in his car. Oh yeah,
Oh him a fake that's right.Yeah. So, like Matteo is saying
that he's like more mature and doesn'tneed to interact with Jeff, but really
he's avoiding him and deflecting. Yeah, and I think part of it is
because Jeff was such a bitch aboutMateo dating in general in the past.
(17:25):
Yeah, and I get that,like he's here for a day, I
can just not deal with this,right, But then eventually they send Garrett
sets it up. So Matteo hasto be the one who spends time with
Jeff to divert his attention from thecatastrophe that was them trying to get better
a customer engagement. Yes, soJeff is like lying about his boyfriend and
(17:52):
you know, just playing up hislife to you guy, Let's talk more
about that, as Jeff would do, and Matteo just snaps and spills all
of the beans about what is actuallygoing on in his life, and that
just kind of breaks Jeff. Yeah, I thought they were going to do
something that was going to be regrettablefor a minute. Yeah, I thought
(18:15):
about that, but it didn't reallyfeel like it to me. No,
but it was super awkward. Therewas like the way that Matteo was placing
his hand on the desk felt superweird and awkward, and I wish they
would have either just held hands andgot it over with or Matteo would have
just pulled back because that was toomuch for me, because I know Matteo
(18:36):
is a ruthless motherfucker, Like,deep down, he has a weird pass
that we don't talk about. Hewatched his twin brother drown. There's like
this whole other story to a talethat we do not talk about, and
he was just a little too vulnerablefor that character, you know what I
mean, Like he should have beencold and cunning in a way that would
(18:57):
have aligned more with this person whowanted to steal babies and put him in
the back, just saying don't giveme one character and then not let him
be just super cunning and cold,because it would have been great to see
that, like him being like,well, I'm sorry for you for having
a fake life, like you're agreat boyfriend and everything, but I'm still
(19:18):
better off you are. Like thatwould have been like Sheef's kiss, Like
sure you can show sympathy, butyou always put yourself top. Because that's
Mateo in my opinion, in mymind, he's always that competitive person who's
got to be better. Yeah,but I think it can be vulnerable,
especially if it's someone he was ina relationship with for a couple of years.
Yeah. I mean, he wouldhave almost been the one who could
(19:41):
have married Mateo too, if Matteowould have been honest, right, But
to me, that shows like howhard it would be for Mateo to still
be honest even to the stay.He doesn't show all his cards That's why
it was weird that Matteo was reachingout but not Jeff. I would have
liked to see it the other wayaround, where Jeff is reaching out and
(20:02):
Mateo stays cold. But that's justlike super like almost insignificant, like body
placement, Like I would have beenthe only one to notice that. Maybe
you know what I mean, butI just I'm like a really like I
feel like body language is so loudsometimes that it can be really utilized to
tell a story without words. Well, there's a part of me that was
(20:25):
kind of expecting, like Jeff toreach over touch Mateo's hand or something like
that, right because it was rightthere. I was not expecting Matteo to
be into it at all, likeright he was a place where he would
backslide or anything like that. No, no, I didn't want him to,
but it was just weird to seeMateo being the one to reach out
and and uh, Jeff not doinganything about it. Like that was weird
(20:48):
to me because I feel like Jeffis super thirsty. Jeff would have been
the first one to grab his hand, and Matteo would have been like,
oh, hell no, I'm married, I'm getting married, bitch, Like
you know what I mean, Likeit was just I feel like it could
have been something that they said withoutsaying, and it was like a missed
opportunity that made Matteo a lot softerin a way that I'm not comfortable with
(21:11):
having him be so soft when inone scene he's talking about stealing children and
hiding them in the back, andthe other scene he's like comforting this guy
that he saw for a couple ofmonths or years or whatever. Yeah,
but I mean there's got to besome level of trust between them, because
like they're not trying to hide Mateo'swork situation with the Vision Center and all
(21:32):
that like that, Well they can't. They can't. I mean, he's
he's implicated. I think he verymuch knows that he assisted in that whole
situation. Jeff is a part ofit. If Mateo goes down, I
mean Matteo already went down for alot of it, But if Mateo goes
down anymore with Cloud nine, Jeffis implicated, and so is what's his
name, old guy Glenn and Amyeven and the eyeglasses guy. Like there's
(21:57):
a lot of people that would godown with him him, So him staying
where he is is really important,and I think it just would make sense
for me if Jeff's character cared moreabout Mateo than Mateo cares about jeff'scare and
it just wasn't there. I don'tthink it's gonna work out between us,
but you were a really good boyfriend, and honestly, I don't know anyone
(22:17):
who takes better care of their supers. It was good to see them,
but it just felt like the dramawasn't there. I feel like we're really
down on this episode, but Iactually really enjoyed it and it has a
lot of fun. It was funny. It was like ridiculous, and I
think most of that came from theantics of the customer satisfaction survey. Yes,
and what led up to the storeshutting down, And that was where
(22:41):
most of the comedy came in forme. Was that whole situation. So
what kind of problems are we supposedto be making for the customers, Like
you guys are out of cheese problemsor oh my god, my baby was
stolen problems, So we're supposed tostash a bunch of stolen babies in the
back. Gross? Actually I don'tthink it's that gross. Wait, I
want kids. The fact that theydidn't know what the fuck to do,
(23:02):
and how they kept getting shitty scoresbecause they're just doing regular customer service,
right, And then they saw thatthe best customer survey they got was when
they were doing a problem solved.There was a problem and they fixed it.
So then they decided to create problemsfor customers that weren't even there.
Hide popular items in the back.Then when people ask for them, you
can find the last one. Takeaway the shopping baskets, but offer to
(23:26):
carry their stuff for them. Let'salso shut down the customer bathrooms. We'll
let them use the employee bathroom andthey'll feel like kings. I'll do it,
lynch pin of the operation in yourface, Garrett, all the sabotaging
and hiding items and the bathroom situation, which is the one that escalated.
Yeah, do you want to talkabout that whole bathroom situation, how it
(23:47):
came to be. I want totalk about the fact that bathrooms have drains.
Anywhere there's a water source in thestore like that as a drain.
Yep, we've seen them. WhenI was a kid, I always wanted
to pee down the rain instead ofuse the toilet because I thought it was
like way more efficient and wasteless water. Right, But I was a weird
(24:08):
kid, But yeah, you're right. So Cloud nine doesn't have an up
to code bathroom, right, andthey let Marcus be the what was it
the lynchpin? What is that?What is the lynchpin? What does that
mean? You don't have him,the whole operation falls apart. But it
was the opposite with him, becauseyou had him, the whole operation fell
(24:30):
apart. I didn't understand the referencefor lynchpin, but it seemed like a
bad idea to have him have anysort of rule and no oversight at all.
Right, just hang a sign.Yeah they did that with the pizza,
and Glench just started giving away freehot dogs. How much money do
you think they lost in hot dogs? They're not that expensive, No they're
(24:52):
not. But yeah, so thefull store starts to flood and they don't
know what to do about it.And my favorite part was when Glenn was
like trying to find ways to blockthe warehouse and employee area from the regular
store with like towels and paper towelsand all these other things, and it
wasn't working, so he decides tolay down don't get anywhere else. No,
(25:18):
it's not working. It was sofunny and horrifying, and he got
so wet and I can't believe it, Like his hair was so messed up.
At the end of this episode,Eddie, because he's drenching, he
walks out to see Jeff and he'slike, what happened? He kind of
pretended that he didn't know what thehell was going on. What the are
(25:41):
you hitting me? I mean,what the wrong with the store? Oh
my god? What happened here?Jeff? Did you do this? And
while all this is happening, theback crew is just sitting in the back
like sipping on La croix. Itwas such a funny episode. It was
good and I was so happy thatthey brought Jeff back for this is fun.
(26:04):
Yeah, and I'm glad they didn'tfocus on actual customer satisfaction. Instead,
it was like focused on chaos becauseI hate customer satisfaction so much.
Who's focused on the employees? Yeah, trying to Yeah, so I feel
like they're maybe laying the groundwork thatthis store is going to be closing for
(26:26):
the finale of the show. Didyou feel that way? No, I
mean it kind of seems like anatural ending to a series. Yeah,
for all that money that they're spending, that makes sense. Yeah, the
store will be closed for a fewdays to repair all the water damage.
That's not good for quarterly numbers,not to mention all the customer complaints we're
getting about being splashed with peepy water, and they brought up like all the
(26:47):
issues of stores had and then theyhave this big flooding incident. Yeah,
how many more? How many moreepisodes till it's over? Over? There's
three more? Yeah, I guessthey could. They could totally shut down
the store and then like reopen thestore or say it's a new store,
because we don't know anything, likethey're you know, these stores are so
generic. So when Cheyenne has herown show, they can still use the
(27:11):
set and just say it's a differentstore altogether with a slightly new cast.
Yeah. I don't know if thespin off will have be set in the
store at all. I mean,why not why not use a couple of
those seats, Like you have theset, You spent how many thousands of
dollars on this set? Why notuse it every once in a watch because
they're going to take it down anduse it for other shows. That's still
(27:36):
sad, yeah, because I meanif it was just set in the Store
and still Superstore, that's the sameseries. Okay, Well, I just
I guess I'm just super sad aboutthe Superstore being super over. Three more
episodes, y'all. What are wegoing to do after this? Maybe take
(27:56):
a break and reassess our lives,or start the episodes from the beginning and
watching it with us, since wehave this whole archive of us listening and
watching. We've got a message fromJohn in Australia. What says love the
pod guys, appreciate your insights intothe show and how it intersects with contemporary
(28:18):
America. You've made me like iteven more and given me pause for thought.
Oh wow, thanks John. Ihope Australia is treating you well.
America sucks. I just say,COVID sucks. I don't know. It's
sad that this show is ending,but it is very contemporary and I'm glad
that we're able to give you somesort of insight on the Midwest. We
(28:41):
don't get a lot of focus inmedia really, except for like being portrayed
as ignorant, fat white assholes.Parts of the country that you avoid.
Yeah, the flyover states as theycall them. So yeah, yeah,
thank you for that message. Ialways hope that people listening to this that
it enhances their experience of watching theshow. I know it does for me.
(29:07):
Very self indulgent kind of thing todo to have a podcast, I
think, but I'm glad that.Yeah, other people can self indulge with
me. I guess. I mean, it's definitely something we wouldn't do if
we didn't enjoy it. Yeah,but you know, we don't like push
this on like our friends or anybodylike. The people that find this podcast
are people who like the show.Yeah, it's very organic. Yeah.
(29:30):
I don't tell people I have apodcast in general, let alone two to
three. It's a secret podcast.I use an alias so I can say
whatever the fuck I want without worryingabout people like finding me in real life,
which I appreciate. So thank youfor letting me be me and keep
listening. We have other things inthe works that are happening. Indeed,
(29:56):
the next episode will air on Marcheighteenth. It is called Lowell Anderson,
a name I don't recognize, soI assume it comes from the show.
And then they released the names ofthe final two episodes. That's going to
mention those as well. Oh whatare they? Episode fourteen is called Perfect
Store, and then episode fifteen iscalled All Sales Final, Oh shit,
(30:18):
which I think kind of feeds thetheory that it's over closing. It's closing.
My goodness, how many hundreds ofjobs are going to be out?
Like you know they have more thanfifty employees. Oh, I'm so sad.
Oh I hope they get a pension. I doubt it. I want
to see a memorial for Myrtle.I know they did one before, but
they need to do another one.Show some goddamn respect, that's right,
(30:41):
And maybe in the last episode Brettwill say words what if it ends with
him, like giving a big,eloquent speech, that'd be beautiful. The
Machine speaks. And then finally NBCconfirmed America for Era's return for The Great
I know you're really into. Imean it makes sense. Do you think
(31:06):
it'll be a wedding episode. Iwant it to be a wedding episode.
I don't know, because they're notmoving like super fast with Mateo's engagement.
But they could also do some sortof time jump or maybe it's some sort
of like engagement party instead of thewedding. I don't know. I don't
know either, but I think Mateoneeds to get married asap before he gets
deported. Because you think Joe Biden'snot deporting motherfuckers, You're wrong, so
(31:30):
wrong. Well, I guess thatis it for this episode. If you
look at the bottom of the notes, you'll find that there's a customer satisfaction
survey you can take for the podcast, and we really need you to give
us five stars. There. Yeah, our boss reads all of those and
if we don't get good reviews,he will whip us. Yes, and
not in a good sexy way,in a bad, scary way. I
(31:52):
have a heavenly day. Have aheavenly day. Attention Cloud nine Chopper.
You can support us by subscribing tothe podcast and leaving a rating or review.
Find us on Facebook and Twitter atSuperstore Pod. You can also email
us at Superstore Podcast at gmail dotcom. Have a heavenly day. Sorry,
(32:29):
bathroom's close, but you're gonna lovethe employee bathroom. Come on,
I'll show you. I gotta dumpone out too,
What the hell did you do?You sent a shut down the bathroom,
So I clawed the toilets with abunch of salamian shot glasses. I did
like hitting it out of order signon the door. Okay, yeah,
well I wish you would have justsaid that, Oh my god, is
this give me water? Am Igonna get hepatitis? Welcome to Cloud nine,
(00:25):
a Superstore podcast. I'm Jason andI'm BB and we're talking about Superstore
season six, episode twelve, CustomerSatisfaction, which aired on March eleventh,
twenty twenty one. Directed by MattSon and written by Bridget Kyle and Vikilu,
who have written a lot of episodes, but they're also the writing team
(00:46):
behind Bo and Cheyenne, Oh Coolsalt'so chaotic Energy. Yeah, it really
was. Of course, if youwant to write to us with any thoughts
you have to share, you canfind us by email or Facebook or Twitter
and all that stuff, you know, the drill. So what do you
think it was? Okay, itwas interesting. They definitely took it in
(01:07):
a different direction that I thought whenI thought of customer satisfaction, What do
you think of I mean, Ido think of those surveys. I thought
it was interesting that they never addressedthe surveys because, yeah, because in
a corporate environment, you are toldto push the survey and the customer cards
(01:29):
that they offer, so like,that's a lot of quotas that need to
be met, and I'm surprised itnever came up in the past. It
would have been more realistic or morelike believable. I guess if they said
that that doesn't really matter. Nobodyreads those or you know, we don't
(01:49):
really like those things like that,like more honest than I never heard of.
It is this new what service?The link at the bottom of every
receipt? Huh? Is that nobeen there for years because it isn't new,
Like everywhere you go there's a fuckingsurvey at the bottom of your receipt.
So it was just a little bitof a hard pill to swallow as
(02:12):
a retail worker. I thought itwas funny. You did, okay?
Well, I just thought like itwould be like, yeah, like they
don't care, like they're apathetic,and then they could like read everything that
everyone said, because that would havebeen funny too, to go through like
old receipts of like past episodes likeit looks like a tornado hit the store.
(02:32):
Bad review, Like shit like that, you know, I found a
baby in on a potty in thekids section. Bad review. What I
found unrealistic was like, even withthe big push to get people to do
the surveys, like what percentage ofpeople are actually going to do them?
Yeah, very small, like fractionof people, and they're acting like they're
(02:55):
getting responses to the surveys all daylong. Yeah, And I don't know
for me, like it is mostlyeither like I think I've mentioned this in
the last episode, where it's likeyou kissed their ass from the beginning to
the end, or they were pissedoff and you did something to trigger them
and they were just angry. Andthat's the people that do the surveys.
(03:17):
It's either really grateful, really likegreat like amazing customer service, or I
fucking hate this bitch, fire her. That's kind of where you go.
And I thought it was funny whenthey showed Sandra doing the survey for that
older man, Yeah, because thatis kind of funny, Like that is
kind of how it is, whereit's like you have to be tech savvy
(03:39):
to do the survey right, soyou do cut off a lot of potential
customer like reviews when you do itthat way. Then the fact that she
gave herself one star when he's notgonna know what she actually submitted. So
again, it's out of five stars. I meaning I helped you a lot
today. Are sure you want togo with two? Let's go with one?
(04:02):
Classic, Sandra, You're like mostof the other employees would have just
hit five. Yeah, maybe notMarcus, but Marcus is a dummy.
Two. Well, Marcus isn't supposedto be interacting with the customers. He's
supposed to be in the back.Yes, And there was a very clear
divide after the surveys come in oflike back a house, front of house
(04:25):
people uh huh. And Jonah isso shook that he's not a front of
house persons. This is ridiculous.I don't belong with this group. I
have people skills, not saying youguys don't, but kinda he's a shadow
person. Yeah. I love this. This episode really highlighted Cheyenne and Sandra.
It did. Yeah. I noticedthat Cheyenne had a lot more speaking
(04:48):
rules and she was taking on leadershipposition and she was hanging out with the
leadership. Yeah, and that waskind of a small detail, but I
really liked that they had a littlemeeting with Cheyenne and Dina and Glenn.
M hmm. She's like, aren'tyou freaking out that you're going to lose
your job? And they're like,oh wait, and she's like, oh,
well you are now. Uha Ceanne. You can monitor the surveys on
(05:09):
the app. If one of ourpeople gets even one bad review, I
want you to pull them off thefloor as fast as you can and shave
them, what like shave their headto shame them so they know they did
something bad. So it was goodto see her. It was a little
clumsy in the beginning. It kindof felt like a little forced to me
when she started talking during their meeting, like with the whole store in the
(05:30):
morning meeting, because she's not standingup with them. She's sitting down with
a crew, right, So thatfelt a little weird and awkward because you
can tell that she's trying to getlike that leadership kind of role, but
she's sitting down with the people,so there's not I think it's important when
you do that, Like it wouldhave been good if she stood up or
(05:50):
did something to kind of differentiate herselfpull herself up from the ranks in a
visual way because she's wearing the sameoutfit as they are. So and she
wore the correct shoes for this episode. Did you notice, Yeah, everyone
was getting their pants wet, likeup the calves. Yeah. She was
(06:11):
wearing her like rubbery rubberized ugs,so she was basically like not getting dirty
peepee water on her pants. Doyou want to talk about that first,
the flooding, yeah, or doyou want to like get into front of
house back of house because that's kindof the main but we already started on
that, so let's talk about that, okay. And what it reminded me
(06:33):
of is working in theater and youhave the people that are in the light
and the people that are backstage,the actors and the set people. Yeah,
and I like that there are peoplethat were proud to be the backstage
people because that's me. Yeah.Sandra was really proud and actually like embodied
(06:54):
her like personhood in a really impactfulway. I thought, don't get down.
I was so so we got putin the back. It doesn't mean
we're worthless, no, I know, you're right. It just means we're
back of house people. Strong,silent shadow people. She named herself in
a way that wasn't disparaging to herfellow like shadow folk. But Jonah,
(07:17):
you could tell he had, youknow, a tinge of like pride still
and being able to talk to peopleor whatever. Yeah, and he kind
of was super rude to all ofthese people who are not traditionally good with
people. Some of them we kindof understand why people wouldn't want to be
around them, Like that racist guy. It's so inappropriate. He was like
(07:43):
even but even he knew, like, you shouldn't tell a woman, you
shouldn't make comments about a woman andher eating habits. They don't like that.
Yeah, it's no big deal.Some people just thought that you've talked
too much, like way too much. Actually, one lady said that you
accused her of having non nonnoms.They don't like it when you come and
on what the brother And that wassomething that I was like, Oh,
(08:05):
Jonah, why are you talking topeople this way? What do you think?
Do you think Jonah's like too much? I think the fact that he
was trying made him go overboard,and if he was able to just be
a little more of his normal self, I assume he's probably pretty good with
customers, you don't think so you'reshaking your hand. Hey, I know,
I don't like Jonah. I neverreally liked him. He always comes
(08:28):
off as super arrogant or like,I don't know, like he doesn't really
talk at people, or he talksat people, not with them, you
know what I mean. So itjust doesn't feel like he would actually be
receptive to customer needs. But that'sjust my opinion. I don't know.
I don't know. I feel likehe's good with the customers, and is
(08:50):
the arrogance comes across more and likeconversations with the people closer to Yeah,
like telling people that he doesn't belongwith them in the back. They're just
doing busy work. The guy askingabout the steaks, and he can kind
of use his uh, like Idon't know, hipstery knowledge of like what's
going to be better in one situationor another to actually like help them make
(09:11):
a good decision. Actually, yeah, I'm trying to choose between a ribbi
and a sir one steak. I'mhaving dinner with my tree guy. Any
recommendations, Well, you're going toget a richer flavor from the marbling and
the RIBI, So if it wereme, I'd go with that. Yeah.
I mean, what I really wantto know is who's this tree guy?
(09:33):
Like, do you take your treeguy to a steak dinner like you
treat What kind of trees is helike cutting the trees? Is he planning
the trees? I honestly don't remember, but I'm certain we've seen that customer
before with other like weird comments likethat. Yeah, yeah, I guess
I just yeah, Jonah. Itvery much seems to remind me of the
(09:58):
pilot episode where Jonah is too goodto be working at this store. That's
it. Yeah, And it's likealmost like he hasn't changed that much.
Yes, And Sandra calls him outhard at the end of this because initially
he's like, this is just busywork. This is nobody work. I'm
not a nobody. Y'all are nobodies, but I deserve to be in the
(10:18):
front, you know, I'm inthe limelight. And he gets in trouble
for not working. He like leaveshis station and then he lure he like
sings his siren song about like howeverybody now is just like him in terms
of like undervalued and they deserve abreak and all this shit. In fact,
(10:39):
let's get out of here, Let'sgo outside and enjoy the day.
Let's value our own worth and takethe day back. And when Cheyenne finds
out, she's like, you realizethat because of the flooding, like a
bunch of merchandise is potentially damaged.Dona made us go outside and relax.
We didn't want to know. Youcame alive out there, Justine, don't
lie. Well, do you atleast finish the special assignment? There was
(11:01):
just a bunch of busy work.Yeah, but if you didn't move those
boxes onto the shelves, then theywere probably damaged in the flood. And
that was like all new Zephyr products. So that's like really bad and like
that's fucked up because you your onejob was to make sure that those boxes
weren't on the floor but up ona shelf. And Sandra like lost it.
(11:22):
And I loved her dialogue in that, like saying, how like Jonah
doesn't really understand what it is tobe a shadow person and she's proud to
be who she is and that hedoesn't deserve to be back there and he
gets kicked out and that was kindof like just desserts. I just wanted
you to understand that we are allbetter, that's the thing, not better
(11:43):
than the work. I'm a shadowperson and I like it, so well,
yeah, we'll get back there andassess them. No, you know
what, you don't wanted in theback. And there's also this understanding that
he lacks, like just because you'renot like a people person, you're not
your maybe your social skills aren't thehighest, doesn't mean you're not valuable in
(12:05):
other ways. And yeah, animportant part of the team regardless. Yeah,
he's kind of ablest in that way, because you know what I mean.
And I think that's what really rubbedme the wrong way about this whole
situation with Jonah, because some peopledon't know how to take social cues or
talk to people strangers, you know, complete strangers about anything. Even when
(12:26):
you have the buffer of like themasking a question and you knowing the answer,
it can still be intimidating or notin not in your capabilities to do
that. That doesn't mean you're lessof a person or that you're not valuable
or whatever. So it was itwas just kind of really upsetting, and
it just kind of reminded me whyI don't like Jonah just like the first
(12:48):
episode. Yeah, but it's kindof weird just because I feel like Jonah's
character has been humbled over the seasonsand he's come to like not see like
working at a big box store likethis as something that's beneath him, and
he's tried to step up and kindof fight for everyone's rights there. Yeah,
so it kind of sucks to seehim like be little still ye,
(13:09):
seeing himself on a higher tier thansome of the other employees. Right,
he never went back to business school, He never did anything that he said
he was going to set out todo to better himself in any way.
And yeah, I thought that hehad at least evolved a little bit,
but it seems like this was astep backward for him in a big way,
(13:31):
which was I'm not going to saydisappointing, because I think this kind
of speaks to how a lot ofpeople don't change at the very core when
you're like challenged with like you know, you're not seen as a person who's
worthy of running a register or whatever. Like his true self came out and
(13:52):
he's not better for it. Nobodyis. Well. I think progress in
character growth isn't always just moving forwardone direction. I think you'll find you
still hold on to old concepts andthings. And yeah, it's just weird
because I personally thought that we wereover this, Jonah, but for him
to kind of go all the wayback to step one, Like did he
(14:13):
always need Amy or like another characterto kind of put him in line?
And why does it always have tobe a person of color that kind of
snaps him back into morality because it'salways either Amy Garrett and now Sandra sucks.
Yeah? Interesting, right, Yeah, so that's Jonah. Do you
(14:37):
want to talk about mateo, saythat Jeff came back. We have a
new district manager who is here andexcited to meet all of you. He's
not new, it's Jeff. Ohcome on, and I have the Tiger
queue up. I was going todo a whole thing, you mean,
run in while I have the Tiger. Was playing Jeff with a beard and
he's running two districts, which ishonestly like spreading a mother thin right,
(15:01):
Like that's a lot, Like Idon't know why he's so proud of that.
That sounds terrible. So I likethat. Jeff mentions that their store
twelve seventeen is the problem Child's Storeand list off all these issues that we've
seen on the show's that supposed tomake There's been some chatter that twelve seventeen
is a problem Child's Store. WhatI mean, it did damage the store's
(15:26):
servers, there's the raccoon infestation,there's Carol's laws. Soit not to mention
them multiple attempts at unionizing. Well, yeah, of course it's going to
sound bad when you just rattle themoff in a row like that, But
if you intersperse them with good thingswe've done or just you know, random
trivia. Yeah, and then whenthey talk about putting things that are positive
in between, they don't come upwith anything either to like counterbalance all the
bad random facts. Yeah. Yeah, Jeff was a surprise, And then
(15:52):
that kind of tangled up with Mateo. Yeah, Garrett gets kind of wrangled
into cause Garrett and Mateo are talkingabout the engagement scheme that they kind of
started in the previous episode with Amy'sparents and or not just Amy, but
Amy and Eric's parents. Right,So they're talking about the engagement and Jeff
(16:17):
kind of stumbles into their conversation andinstead of owning up to the fact that
Matteo is getting engaged and he wantsto propose. He says, Garrett's going
to do that to Dane, DianaLeanna, some fake woman. Garrett,
why do you call me man?Yeah? Sorry, probably because I've never
called you before. Yeah, Iknow, what's up with that? What
(16:41):
is going on with Jeff Man?Because he's like got subar ru's plural.
Yes, So he's obviously I thinkwe have seen him before going through a
midlife crisis. So now we're justkind of in the after effects. And
maybe this like jeweler is like partof that. Maybe he like got a
pinky ring or like something, youknow what I mean. Well, he
(17:02):
said he got hit by the jewelerlike in his car. Oh yeah,
Oh him a fake that's right.Yeah. So, like Matteo is saying
that he's like more mature and doesn'tneed to interact with Jeff, but really
he's avoiding him and deflecting. Yeah, and I think part of it is
because Jeff was such a bitch aboutMateo dating in general in the past.
(17:25):
Yeah, and I get that,like he's here for a day, I
can just not deal with this,right, But then eventually they send Garrett
sets it up. So Matteo hasto be the one who spends time with
Jeff to divert his attention from thecatastrophe that was them trying to get better
a customer engagement. Yes, soJeff is like lying about his boyfriend and
(17:52):
you know, just playing up hislife to you guy, Let's talk more
about that, as Jeff would do, and Matteo just snaps and spills all
of the beans about what is actuallygoing on in his life, and that
just kind of breaks Jeff. Yeah, I thought they were going to do
something that was going to be regrettablefor a minute. Yeah, I thought
(18:15):
about that, but it didn't reallyfeel like it to me. No,
but it was super awkward. Therewas like the way that Matteo was placing
his hand on the desk felt superweird and awkward, and I wish they
would have either just held hands andgot it over with or Matteo would have
just pulled back because that was toomuch for me, because I know Matteo
(18:36):
is a ruthless motherfucker, Like,deep down, he has a weird pass
that we don't talk about. Hewatched his twin brother drown. There's like
this whole other story to a talethat we do not talk about, and
he was just a little too vulnerablefor that character, you know what I
mean, Like he should have beencold and cunning in a way that would
(18:57):
have aligned more with this person whowanted to steal babies and put him in
the back, just saying don't giveme one character and then not let him
be just super cunning and cold,because it would have been great to see
that, like him being like,well, I'm sorry for you for having
a fake life, like you're agreat boyfriend and everything, but I'm still
(19:18):
better off you are. Like thatwould have been like Sheef's kiss, Like
sure you can show sympathy, butyou always put yourself top. Because that's
Mateo in my opinion, in mymind, he's always that competitive person who's
got to be better. Yeah,but I think it can be vulnerable,
especially if it's someone he was ina relationship with for a couple of years.
Yeah. I mean, he wouldhave almost been the one who could
(19:41):
have married Mateo too, if Matteowould have been honest, right, But
to me, that shows like howhard it would be for Mateo to still
be honest even to the stay.He doesn't show all his cards That's why
it was weird that Matteo was reachingout but not Jeff. I would have
liked to see it the other wayaround, where Jeff is reaching out and
(20:02):
Mateo stays cold. But that's justlike super like almost insignificant, like body
placement, Like I would have beenthe only one to notice that. Maybe
you know what I mean, butI just I'm like a really like I
feel like body language is so loudsometimes that it can be really utilized to
tell a story without words. Well, there's a part of me that was
(20:25):
kind of expecting, like Jeff toreach over touch Mateo's hand or something like
that, right because it was rightthere. I was not expecting Matteo to
be into it at all, likeright he was a place where he would
backslide or anything like that. No, no, I didn't want him to,
but it was just weird to seeMateo being the one to reach out
and and uh, Jeff not doinganything about it. Like that was weird
(20:48):
to me because I feel like Jeffis super thirsty. Jeff would have been
the first one to grab his hand, and Matteo would have been like,
oh, hell no, I'm married, I'm getting married, bitch, Like
you know what I mean, Likeit was just I feel like it could
have been something that they said withoutsaying, and it was like a missed
opportunity that made Matteo a lot softerin a way that I'm not comfortable with
(21:11):
having him be so soft when inone scene he's talking about stealing children and
hiding them in the back, andthe other scene he's like comforting this guy
that he saw for a couple ofmonths or years or whatever. Yeah,
but I mean there's got to besome level of trust between them, because
like they're not trying to hide Mateo'swork situation with the Vision Center and all
(21:32):
that like that, Well they can't. They can't. I mean, he's
he's implicated. I think he verymuch knows that he assisted in that whole
situation. Jeff is a part ofit. If Mateo goes down, I
mean Matteo already went down for alot of it, But if Mateo goes
down anymore with Cloud nine, Jeffis implicated, and so is what's his
name, old guy Glenn and Amyeven and the eyeglasses guy. Like there's
(21:57):
a lot of people that would godown with him him, So him staying
where he is is really important,and I think it just would make sense
for me if Jeff's character cared moreabout Mateo than Mateo cares about jeff'scare and
it just wasn't there. I don'tthink it's gonna work out between us,
but you were a really good boyfriend, and honestly, I don't know anyone
(22:17):
who takes better care of their supers. It was good to see them,
but it just felt like the dramawasn't there. I feel like we're really
down on this episode, but Iactually really enjoyed it and it has a
lot of fun. It was funny. It was like ridiculous, and I
think most of that came from theantics of the customer satisfaction survey. Yes,
and what led up to the storeshutting down, And that was where
(22:41):
most of the comedy came in forme. Was that whole situation. So
what kind of problems are we supposedto be making for the customers, Like
you guys are out of cheese problemsor oh my god, my baby was
stolen problems, So we're supposed tostash a bunch of stolen babies in the
back. Gross? Actually I don'tthink it's that gross. Wait, I
want kids. The fact that theydidn't know what the fuck to do,
(23:02):
and how they kept getting shitty scoresbecause they're just doing regular customer service,
right, And then they saw thatthe best customer survey they got was when
they were doing a problem solved.There was a problem and they fixed it.
So then they decided to create problemsfor customers that weren't even there.
Hide popular items in the back.Then when people ask for them, you
can find the last one. Takeaway the shopping baskets, but offer to
(23:26):
carry their stuff for them. Let'salso shut down the customer bathrooms. We'll
let them use the employee bathroom andthey'll feel like kings. I'll do it,
lynch pin of the operation in yourface, Garrett, all the sabotaging
and hiding items and the bathroom situation, which is the one that escalated.
Yeah, do you want to talkabout that whole bathroom situation, how it
(23:47):
came to be. I want totalk about the fact that bathrooms have drains.
Anywhere there's a water source in thestore like that as a drain.
Yep, we've seen them. WhenI was a kid, I always wanted
to pee down the rain instead ofuse the toilet because I thought it was
like way more efficient and wasteless water. Right, But I was a weird
(24:08):
kid, But yeah, you're right. So Cloud nine doesn't have an up
to code bathroom, right, andthey let Marcus be the what was it
the lynchpin? What is that?What is the lynchpin? What does that
mean? You don't have him,the whole operation falls apart. But it
was the opposite with him, becauseyou had him, the whole operation fell
(24:30):
apart. I didn't understand the referencefor lynchpin, but it seemed like a
bad idea to have him have anysort of rule and no oversight at all.
Right, just hang a sign.Yeah they did that with the pizza,
and Glench just started giving away freehot dogs. How much money do
you think they lost in hot dogs? They're not that expensive, No they're
(24:52):
not. But yeah, so thefull store starts to flood and they don't
know what to do about it.And my favorite part was when Glenn was
like trying to find ways to blockthe warehouse and employee area from the regular
store with like towels and paper towelsand all these other things, and it
wasn't working, so he decides tolay down don't get anywhere else. No,
(25:18):
it's not working. It was sofunny and horrifying, and he got
so wet and I can't believe it, Like his hair was so messed up.
At the end of this episode,Eddie, because he's drenching, he
walks out to see Jeff and he'slike, what happened? He kind of
pretended that he didn't know what thehell was going on. What the are
(25:41):
you hitting me? I mean,what the wrong with the store? Oh
my god? What happened here?Jeff? Did you do this? And
while all this is happening, theback crew is just sitting in the back
like sipping on La croix. Itwas such a funny episode. It was
good and I was so happy thatthey brought Jeff back for this is fun.
(26:04):
Yeah, and I'm glad they didn'tfocus on actual customer satisfaction. Instead,
it was like focused on chaos becauseI hate customer satisfaction so much.
Who's focused on the employees? Yeah, trying to Yeah, so I feel
like they're maybe laying the groundwork thatthis store is going to be closing for
(26:26):
the finale of the show. Didyou feel that way? No, I
mean it kind of seems like anatural ending to a series. Yeah,
for all that money that they're spending, that makes sense. Yeah, the
store will be closed for a fewdays to repair all the water damage.
That's not good for quarterly numbers,not to mention all the customer complaints we're
getting about being splashed with peepy water, and they brought up like all the
(26:47):
issues of stores had and then theyhave this big flooding incident. Yeah,
how many more? How many moreepisodes till it's over? Over? There's
three more? Yeah, I guessthey could. They could totally shut down
the store and then like reopen thestore or say it's a new store,
because we don't know anything, likethey're you know, these stores are so
generic. So when Cheyenne has herown show, they can still use the
(27:11):
set and just say it's a differentstore altogether with a slightly new cast.
Yeah. I don't know if thespin off will have be set in the
store at all. I mean,why not why not use a couple of
those seats, Like you have theset, You spent how many thousands of
dollars on this set? Why notuse it every once in a watch because
they're going to take it down anduse it for other shows. That's still
(27:36):
sad, yeah, because I meanif it was just set in the Store
and still Superstore, that's the sameseries. Okay, Well, I just
I guess I'm just super sad aboutthe Superstore being super over. Three more
episodes, y'all. What are wegoing to do after this? Maybe take
(27:56):
a break and reassess our lives,or start the episodes from the beginning and
watching it with us, since wehave this whole archive of us listening and
watching. We've got a message fromJohn in Australia. What says love the
pod guys, appreciate your insights intothe show and how it intersects with contemporary
(28:18):
America. You've made me like iteven more and given me pause for thought.
Oh wow, thanks John. Ihope Australia is treating you well.
America sucks. I just say,COVID sucks. I don't know. It's
sad that this show is ending,but it is very contemporary and I'm glad
that we're able to give you somesort of insight on the Midwest. We
(28:41):
don't get a lot of focus inmedia really, except for like being portrayed
as ignorant, fat white assholes.Parts of the country that you avoid.
Yeah, the flyover states as theycall them. So yeah, yeah,
thank you for that message. Ialways hope that people listening to this that
it enhances their experience of watching theshow. I know it does for me.
(29:07):
Very self indulgent kind of thing todo to have a podcast, I
think, but I'm glad that.Yeah, other people can self indulge with
me. I guess. I mean, it's definitely something we wouldn't do if
we didn't enjoy it. Yeah,but you know, we don't like push
this on like our friends or anybodylike. The people that find this podcast
are people who like the show.Yeah, it's very organic. Yeah.
(29:30):
I don't tell people I have apodcast in general, let alone two to
three. It's a secret podcast.I use an alias so I can say
whatever the fuck I want without worryingabout people like finding me in real life,
which I appreciate. So thank youfor letting me be me and keep
listening. We have other things inthe works that are happening. Indeed,
(29:56):
the next episode will air on Marcheighteenth. It is called Lowell Anderson,
a name I don't recognize, soI assume it comes from the show.
And then they released the names ofthe final two episodes. That's going to
mention those as well. Oh whatare they? Episode fourteen is called Perfect
Store, and then episode fifteen iscalled All Sales Final, Oh shit,
(30:18):
which I think kind of feeds thetheory that it's over closing. It's closing.
My goodness, how many hundreds ofjobs are going to be out?
Like you know they have more thanfifty employees. Oh, I'm so sad.
Oh I hope they get a pension. I doubt it. I want
to see a memorial for Myrtle.I know they did one before, but
they need to do another one.Show some goddamn respect, that's right,
(30:41):
And maybe in the last episode Brettwill say words what if it ends with
him, like giving a big,eloquent speech, that'd be beautiful. The
Machine speaks. And then finally NBCconfirmed America for Era's return for The Great
I know you're really into. Imean it makes sense. Do you think
(31:06):
it'll be a wedding episode. Iwant it to be a wedding episode.
I don't know, because they're notmoving like super fast with Mateo's engagement.
But they could also do some sortof time jump or maybe it's some sort
of like engagement party instead of thewedding. I don't know. I don't
know either, but I think Mateoneeds to get married asap before he gets
deported. Because you think Joe Biden'snot deporting motherfuckers, You're wrong, so
(31:30):
wrong. Well, I guess thatis it for this episode. If you
look at the bottom of the notes, you'll find that there's a customer satisfaction
survey you can take for the podcast, and we really need you to give
us five stars. There. Yeah, our boss reads all of those and
if we don't get good reviews,he will whip us. Yes, and
not in a good sexy way,in a bad, scary way. I
(31:52):
have a heavenly day. Have aheavenly day. Attention Cloud nine Chopper.
You can support us by subscribing tothe podcast and leaving a rating or review.
Find us on Facebook and Twitter atSuperstore Pod. You can also email
us at Superstore Podcast at gmail dotcom. Have a heavenly day. Sorry,
(32:29):
bathroom's close, but you're gonna lovethe employee bathroom. Come on,
I'll show you. I gotta dumpone out too,
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