Strikedeck Radio: Customer Success Live

Strikedeck Radio: Customer Success Live

In this interview series, produced by Strikedeck, and hosted by Kristen Hayer, the CEO & Founder of The Success League, you’ll hear us get real with Customer Success leaders and professionals, on how they got into Customer Success, how they’ve disrupted current processes, created new ones, where they see CS going, and much more!... Show More

Episodes

July 30, 2020 40 min
Join Kristen Hayer in conversation with Keri Keeling, Global Head, Customer Success Innovation and Intelligence at vmware as she shares her experience in management roles as a remote leader or with dispersed teams.
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Join Kristen Hayer in conversation with Andrew Cutler, V.P Strategy, Transformation and CS at Software AG as he shares his experience with putting CS in place in a mature organization, and one that has been focused on on-premise software.
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Join Kristen Hayer in conversation with Kris Morrison, VP of Customer Success at Interact Software and talk about how customer success can shift gears in a crisis.
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Join Kristen Hayer in conversation with Chitra Madhwacharyula, VP of Global Customer Success & Services at Joveo to gain insight on how a consulting mindset can benefit a customer success professional.
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Join Kristen Hayer in conversation with Gaines Murfee, Product Manager at Chili Piper as he shares his approach to shifting to a 100% focus on customer success.
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Join Kristen Hayer in conversation with Clayton Moulynox, Founder of MXGrowth as he shares his experience building customer success at Auth0 from when it was a startup with 20 employees, through the scaling process to land at a company of 600 employees.
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Join Kristen Hayer in conversation with Chris Hicken, CEO of 'nuffsaid as he shares his approach to developing churn categories that are actionable and easy to implement.
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Join Kristen Hayer in conversation with Maranda Dziekonski, the Vice President of Customer Success and People Operations at Swiftly as they talk about the ways to navigate shifting from one industry to another, and the role of domain expertise in learning a new industry.
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Women's Month Special Podcast!

Join Kristen Hayer in conversation with Cairo Amani, Customer Success Manager for Lane and the Co-founder of ThriveNetwork as they talk about how women can promote their careers in customer success. If you’re a guy, please don’t skip this episode. It’s important to the women in your life that you understand how you can help.


All-Female Crew:

- Host: Kristen Hayer
- Producer: Zahra Iqbal
- Guest: Cairo ...
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Join Kristen Hayer in conversation with Megan Caldwell, Head of CS at Elevate Security as they talk about how to identify your most important customers, and direct your focus toward them.
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Join Kristen Hayer in conversation with McKayl Bergman, Head of Customer Success for Merlin, as they talk about building a Customer Success program with very limited resources.
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Join Kristen Hayer as she hosts Mike Sasaki, Head of Customer Success and Marisa Carter, Marketing Manager from Mitek Systems to talk about account-based marketing and their approach to driving revenue from existing customers for your organization.
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Join Kristen Hayer, in conversation with Jennifer Griffin, VP of CS at Trust Radius as they talk about the process of transforming a largely reactive customer-facing team into a truly proactive customer success program.
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Join Kristen Hayer and Mona Yoast, VP of Educator Success at Learning Ally as she shares her experience of transforming a team she inherited into a high-performing customer success team.
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January 9, 2020 33 min
Join Paul Piazza, Sr Dr of Customer Success and Kristen Hayer as they talk about ways that CS can share customer feedback with the rest of the organization, and the positive impact that can have on a company.
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Join Lauren Costella and Kristen Hayer as they talk about how lessons from sports have helped her approach to Customer Success.
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December 5, 2019 30 min
Join Jason Whitman, VP of CS at JustWorks and Kristen Hayer as they talk about hiring the right people to create a team that both scales with the organization and delivers exceptional customer experiences.
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November 14, 2019 45 min
Join Neelu Shaikh, VP of Customer Success at Tipalti and Kristen Hayer as they discuss tactics for scaling a CS team, and developing scalable team structures.
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Megan Macaluso joins Kristen Hayer to talk about the importance of balancing automation with a human-driven onboarding program.
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Join Kristen Hayer, the host of Strikedeck Radio & Bill Cushard, host of Helping Sells Radio as they team up for one night at Service Rocket, Palo Alto for a LIVE podcast!
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