November 27, 2025 • 15 mins
Comedians Mark Bailey and Mike Miller rant about Disney, copyright manipulation, churro dust strategy, more insights on Tabitha Takes Over the series, Gordon Ramsey's series, Bar Rescue, why a customer on the phone is not a customer, Mark's NYC stories about non customers on the phone. and Mark defines how long a New York minute lasts. Brought to you by Nagoyaradio.com, Nagoyacomedy.com, and stand up comic Mark Bailey.
This episode includes AI-generated content.
This episode includes AI-generated content.
Mark as Played
Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:01):
It's Talk Funny, a podcast by Mark Bailey and other
comics from all over. We came to Japan to see
smokers blatantly smoking next to the non smoking signs on
the sidewalk, as if the Japanese signs were written in Greek.
The Talk Funny podcast from Nagoya Radio Dot comed Nagoya Comedy.
Here's Mark Bailey.
Speaker 2 (00:20):
Mark Bailey, Mike Miller Talk Funny. So we were ranting
about Disney, and I just kind of think it's unfair
to parents because it's expensive and it's kind of like
Heroin for kids. It's like you, once your kids see Disney,
they're gonna want to go for their birthday. Oh yeah,
every year, Oh.
Speaker 3 (00:37):
Yeah, and Christmas. I'll give them.
Speaker 4 (00:39):
I'll give them their due. Yeah, I'll give them their due.
They take their job very seriously. They are not like
a lot of amusement parks are really cheap or kind
of scuzzy with you know, kind of down on their luck.
Carneyes who just got off Heroin. You know, it's not
like that at Disney, but they project this image. Oh
we're so family friendly, We're so you know whatever. They're
(01:00):
just another corporation, you know, there and they're the ones
responsible for the seventy year copyright thing, you know, seventy
years for copyright after the person dies, Yeah, which is ridiculous,
seventy years the guy's dead.
Speaker 2 (01:11):
They also use copyright to control every story you ever
want to tell, Like Pinocchio was not Disney, Grim Brothers,
Handsome mc gretel was not Disney. Yeah, they wait seventy
years and they buy the rights, they copyright a different
version of it, right.
Speaker 4 (01:29):
And what they do is that's part of the reason
for the remakes. Right when they remake the movie, they
get a new copyright on that story.
Speaker 2 (01:35):
Seventy years yes, Yeah, And so you know your kids
want to keep going back, and it's forty dollars a
kid probably more now in the state's Jesus must be.
Speaker 3 (01:43):
I think it's like ninety. Yeah, more than a hundred
dollars or something to get in.
Speaker 2 (01:47):
And then you addict them. In the US, a lot
of like millennials or gen z are addicted to Disney.
And when they did thirty thirty, adults still go. And
in Japan there's a lot of girls' schools. They say,
you know, I go every year to Disney. Yeah, they're
twenty years old.
Speaker 3 (02:02):
Yeah, I mean, I like, like I said, nothing against them.
They do. They do their job.
Speaker 4 (02:07):
Their job really well of with the theme parks and everything.
It's very well designed, it's very well thought out experience.
It's just the money grabbing that I really don't like.
They just they're just always in your pocket. You go
to the theme park and then you need a you
want a hamburger, you know, twenty bucks for a hamburger,
thirty bucks for a hamburger probably, you know, it sounds
like a certain restaurant here in Nikoya. I recommend the
(02:29):
pulled pork.
Speaker 2 (02:31):
And then also I had a friend from high school
and he worked at Disney, and he told me his
job was, you know, the well his job recently, you
know the tchudos that they have. He's got the honey
smell tutos. Honey, I think, right, honey tudos. His job.
Judos don't. They don't waft that much. His job is
(02:53):
to waft the shutos Without the chutos, it just wafts.
It's just powder washed through giant fans all over. So
so kids are like, Daddy, Danny, what's that smell. I
think that's hutos. I want to eat chutos. It's it's
only ten dollars, ten dollars for one chuos.
Speaker 3 (03:13):
It's like, literally, what is it like wheat?
Speaker 2 (03:14):
Is it? Like?
Speaker 3 (03:15):
What is they made of?
Speaker 2 (03:16):
Flower and sugar and sugar and flour and sugar.
Speaker 4 (03:20):
It's like cotton candy, you know, like it's little air
literally mostly.
Speaker 2 (03:24):
Like air and sugar and sugar.
Speaker 3 (03:26):
Yeah, and color air and coloring.
Speaker 2 (03:28):
Yeah.
Speaker 4 (03:29):
And it's like yeah, you guys wafting cheeros think that's
so what He just put them in a fan and like.
Speaker 2 (03:34):
He has giant fans. Yeah. He walks around on the
top of buildings there and there. The fans are pointed
down even in the winter.
Speaker 3 (03:42):
This is like my control or something. It's like the prisoner,
you know.
Speaker 2 (03:46):
And I asked him, who does the Kim trails? Then
if you're busy doing that, just do Kim trails, Kim
trails with with the churos powder.
Speaker 3 (03:57):
There you go, that's what you need.
Speaker 2 (03:58):
He said. And he said, you know, there's the schedule
is brown sugar is like you know, three to four pm.
Speaker 3 (04:03):
And really it's that God worked out.
Speaker 2 (04:07):
Why don't you just cage the children? It charged the
parents to feed them? Good God?
Speaker 3 (04:14):
All right, you don't give them ideas.
Speaker 2 (04:17):
Cut that out. You had a question about I recommended
I'm still binge watching it. It's how about that takes over?
You can sit it on YouTube. She's basically Coela Deville,
Mary's Double War's product, Mel Streep very mean boss. But
when you watch the show, She's right. You've got a question,
and I think I have the answer for you have.
Speaker 3 (04:37):
There's two things you can You can either be nicer,
you can be right. You can't do both.
Speaker 2 (04:42):
That's right. I think I prove it sometimes because I'm
right a lot and I'm really nice.
Speaker 3 (04:49):
Broccoli broccoli, Oh my, We'll always have question.
Speaker 1 (04:53):
Yeah.
Speaker 4 (04:53):
I just wanted to know, like, what do you take
away from her the reality show? Because I know from
watching reality shows you often pick up things that you
never would have noticed, for like about color or about
like for example, I watch Queer Eye for the Street Guy.
I learned stuff all the time. I'm like, Oh, that's
that's really nice what they did there. Oh that's a
really neat idea.
Speaker 2 (05:08):
Yeah. Well, first of all, with the reality show, you
always need an emotional kind of pull, right, So because
she comes off as a bitch, she has to start
off and she usually she'll interview the owner. How much
in debt? Are you half a million dollars? All right?
And with one of these it was a guy he
got MS and he got oh man, he had to
(05:29):
give his control over to his daughters. And they're just
smoking around. They're just smoking and they're not serving customers,
and they're treating it like it's their playpen, you know.
And so top of the talks to the owner, So
what happens if this place goes under? And he says, well,
I lose my house because I'm morn my house and
I'm homeless with MS, that's what happens. That's not a
(05:52):
great And then so then this kind of prepares the
viewer for she goes, I'm going to be a bitch
on your behalf.
Speaker 3 (05:59):
I'm gonna with the girls in shape counts the.
Speaker 2 (06:02):
Same thing that it's the same formula. Gordon Ramsey, did
you guys? You guys are in Gordon Ramsey will talk.
Where'd you get the money? It's my life saving?
Speaker 3 (06:10):
Where's the kitchen nightmares? That's kitchen nightmares? I'm sorry, I
stand corrected.
Speaker 2 (06:14):
The first time we've been wrong, all right.
Speaker 3 (06:17):
See, we've been trying to be nice all this time.
Speaker 2 (06:22):
But you know, it's the same formula. It's just reality
show formula. Gordon Ramsey will talk to the owner, how
much are you in debt? You know, a million dollars
and my kids don't care and blah blah blah. It's like, okay,
I know you can't call your kids a holes. I'm
gonna call them that. I'm gonna be the drill sergeant.
I'm gonna get it back. And it's a success story
because he turns it around and the production company pays,
(06:44):
you know, several million dollars to renovate these salons or restaurants,
and so that's what it's the same formula. And that's
what Tabitha does. She says, I'm not gonna be nice.
You're nice to your daughters. I'm gonna be a bitch,
So let me be the bitch that you can't be right.
And she's funny, she's she's very funny about it. A
salon girl is working. This is what I learned about
(07:05):
the actual craft work of salons and stuff. Tapata's watching
the girl's cutting hair and she'll walk up and say, so,
you're coloring her hair. What did you say? I wasn't here.
How did you convince her? She goes, you look like
crap as a brunette. You should be blonde. This is
Long Island.
Speaker 3 (07:25):
Yeah, Long Island. Yeah, you look like crap.
Speaker 2 (07:28):
Because what would you really take?
Speaker 4 (07:30):
Now?
Speaker 2 (07:31):
What did you really say? Callback?
Speaker 3 (07:33):
What did you really say?
Speaker 4 (07:35):
No?
Speaker 2 (07:35):
You didn't say that, Yeah I did. She asked the customer.
Did she say that? She goes, yeah, it's okay.
Speaker 3 (07:40):
Long Island people are different. What are they walking to go?
Speaker 2 (07:43):
Yeah?
Speaker 3 (07:44):
You look fat too, yeah, weight watchers next door? By
the way, if you give me a hundred.
Speaker 2 (07:48):
Dollars, here you go. I say, your mom, thank you,
see you next week. So she analyzes how you deal
with customers. She's hard on the recept She's like, you know,
a new customer came in. That is she regular?
Speaker 4 (08:03):
No?
Speaker 2 (08:04):
I never saw her before. So you were on your
phone and you waved her off. That's a customer. That's
fifty seventy one hundred dollars. You just why don't you
just take one hundred dollars and put in a street
you know? Yeah? And she goes, no, but I was
talking to a customer. She goes, you were talking to
a customer on a phone. And a customer from the
street came in. Which one's gonna pay you first? The
(08:25):
one from the street. That's right, that's very st right.
So when people come in, you just attack them nicely. Hi,
I'm Melissa. What's your name? Have a seat? You own
some coffee with some Danish? Yeah? What are you here for?
You are you coloring? Okay, we'll get you in ten minutes.
Speaker 3 (08:39):
There's a button called hold.
Speaker 4 (08:40):
Yeah, you just say hi. I'm really sorry. I just
a customer walked in. Can I put you on hold
for five seconds and then you say hi?
Speaker 2 (08:45):
Right? Yeah, this will surprising. I have a story. This
will surprise you. I was in Manhattan. I needed guitar strings.
I walked into a music store. Guy was on the phone.
It's in Manhattan. There's a fifty second street and seven
order there. You know where the you know where is there?
Speaker 3 (09:01):
The guy got killed?
Speaker 2 (09:02):
Yeah? Yeah, remember the Chinese place that almost burned out?
Speaker 3 (09:05):
Oh yeah, yeah, they had great one place.
Speaker 2 (09:07):
So that's my story. So what happened. So what happened was,
uh so I went in. I was in a hurry,
and I wanted the guitar strings. And guy was on
the phone, and I'm like, I waited for about forty seconds.
That's along, that's a New York minute. And then I
started doing tapping, tapping, damn, scratching my ear.
Speaker 3 (09:32):
The cough that's.
Speaker 2 (09:34):
Yeah, this is Brooklyn style. Actually, you know, I'm looking
at I could just in the phone call. That's what
Sammy Gravano would do. So I look at him and
I go, excuse me, excuse me, I need to buy
some He goes, wait, I'm with a customer. I'm like,
where is he?
Speaker 3 (09:51):
Where is he?
Speaker 2 (09:54):
I don't see one. Oh a mirror, I see a customer.
It's me before cell phones. And he goes, if you
just wait, I'm with the potential customer, potential.
Speaker 3 (10:05):
You have an actual customer right here.
Speaker 2 (10:07):
I'm an actual customer. I gave you seven seconds, like
you said, put him on hold. He goes, I can't
hang up on him. I said I can, and I
see there's a whole button, and I said, put him
on hold.
Speaker 3 (10:19):
Is he here?
Speaker 2 (10:20):
Does he have cash? Now? Ask me? And he goes,
ask you, what am I here?
Speaker 1 (10:23):
Yes?
Speaker 2 (10:24):
I am. Ask me the second one. Do you have cash? Yes?
I do, ask me, am I in a hurry, yes
I am.
Speaker 3 (10:30):
Of course you're in New York. You're in a hurry.
Speaker 2 (10:32):
What do you what are you hoping for? Why don't
you just close and take phone calls? Because he's not
the owner, not the manager, he doesn't care.
Speaker 4 (10:39):
Yeah, he's a clerk. Yeah, a lot of these guys are.
They're paid the minimum wage and they're not trained at all.
It's not his training, so they don't care. Then they
have no investment.
Speaker 2 (10:47):
So he goes, oh, there's a customer. Yeah, there's a customer. Yah,
there's a customer. I've got to deal with them. Okay,
please call back. Click. And I said, so did you
make the sale, because you're losing one right now. And
he goes, I was with the customer. I said, he's
not a custom when he doesn't have cash, I don't know.
And I said the same thing. I said, I'm sorry,
you weren't trained and this is not your store. And
he goes, no, it's not, it's How did I know that? Yeah?
(11:07):
Because the owner would never do that. Yeah, owner would
not let me leave. Yeah, right, guitar string? He goes, yeah,
but you're here for guitar strings.
Speaker 3 (11:14):
You're gonna come back. You buy a guitar two months
down the road.
Speaker 2 (11:18):
I might buy guitar strings for the next forty years,
I might have my kids, yeah, learn guitar and buy
guitar strings here. Yeah, I might buy guitar yeah bye.
I might buy a strap, I might buy a guitar case.
I might buy a banjo, I might buy drum.
Speaker 4 (11:31):
And that's kind of the thing that's kind of lost
though in our modern age with everything on the internet
for sale, is that customer loyalty, customers being loyal to
one store and stores being loyal to their customers. Because
I remember when I was in Korea in Bussan, Well,
I used to go to this this My friend lived
in this neighborhood near this train station, and he would
go to this. It was a Raymen shop like cold noodles,
(11:54):
right Peong Young Raymon Young Raymen and yeah Young Yang
style same conji characters, right they both. But anyways, so
we'd go in and he said, he said, I've been
coming here for a couple of months. He says, every
time I come in here and I order a bowl
of noodles, I noticed that the chash shoe gets bigger.
They just give him a little bit bigger chashoo, a
little bit bigger tashoo and a little bit bigger trashues.
Speaker 2 (12:17):
Pork the floats in the Roman. Yeah, I've heard.
Speaker 4 (12:20):
And he said they kne him, they knew him caause
he lived right in the neighborhood. And yeah, I've heard
it's very delicious as well.
Speaker 3 (12:26):
And so they would do that. And that's the kind
of thing you do. You just give a little, Just
give a little, does not a lot, Just give a little,
you know something.
Speaker 2 (12:32):
Yeah, and don't argue with the customer. Yeah, put the
phone down. Yeah, And this is like in the nineties.
It's much worse.
Speaker 3 (12:38):
Now before Glengarry Glenn Ross. Yeah, put that phone down.
Speaker 2 (12:42):
Much worse now. And I explained to the guy and
he was Actually, he goes, I never thought about it
like that. I said, I'm here with cash. I almost
walked out five times. If you hadn't put the phone down.
Within seven seconds, I was gone. And he goes, But
it's you know, it's guitar strings. And they said, would
the owner of the store like to sell guitar strings
or not? If it doesn't sell guitar strings, why are
they in the store.
Speaker 3 (13:02):
I bet you, I'll bet you the Spack story to this.
Speaker 4 (13:05):
He's in the band. Yeah, the reason he got a
job there is to get cheaper deals on his music equipment. Right. Yeah,
A lot of the guys who are work any stores
are in bands, and they're more interested in their bands
than they are and working in a music store.
Speaker 2 (13:17):
So and then one relatedus story, and then we'll go
I was in Japan. There's a guy at a what
was I buying? I guess I might have been buying beer.
I don't know. That was the day that I was
buying beer And it's a it's a farmer that one day.
Speaker 3 (13:33):
I was shocked when you bought that beer. I was like,
this is not like Mark Bailey.
Speaker 2 (13:36):
I know, I remember the year, but there was that day.
That day a drug store slash drink store right in
my neighborhood and the phone is hooked up to the
wall and it's like a you know, one foot cord
and the register is like eight feet away. So when
the phone rings, he'll leave the register stuck at the phone. No,
actually it wasn't in the wall, it was just placed there.
(13:58):
It was this old landline, the you know, the black
dial kind of place there. Yeah, so I'm there and
he's on the phone and I'm at the register, but
he can't reach me because he's on the phone. And
I put my money down, you know, but I need
change and he said, just just wait. I mean, I'm
not waiting. Yeah, and then I left. I came back
(14:19):
the next day and he wasn't on the phone and
I said, you were on the phone yesterday, and he goes, yeah,
I couldn't come. And I said, how about moving the
phone next to the register? You could do both? Yeah,
so that he but we always keep it here. And
I said, well, if you always do dumb dumbs, you
always get dumb results.
Speaker 3 (14:38):
Yes, f A f O, yes, f around find this.
Speaker 2 (14:43):
I said, you know how much did you make on
the phone? You didn't make any money and you're losing customer. Yeah,
it's that he goes, but it's not my store. I'm like, yeah,
but it's where you work.
Speaker 3 (14:52):
And if it goes out of business, you lose your job.
Speaker 2 (14:54):
And what's your job to serve customers? You can't serve
why not just put yourself in handcuffs, just head cough
yourself to the side, because you're serving me just the same.
If you're tied to the phone, why even answer the phone?
You know what business is good when you call them
and they never answered the phone.
Speaker 3 (15:10):
You know their business.
Speaker 2 (15:12):
Mark Bailey, Mike Miller talk on you.
Speaker 3 (15:15):
Mm hmmmm hmmm
It's Talk Funny, a podcast by Mark Bailey and other
comics from all over. We came to Japan to see
smokers blatantly smoking next to the non smoking signs on
the sidewalk, as if the Japanese signs were written in Greek.
The Talk Funny podcast from Nagoya Radio Dot comed Nagoya Comedy.
Here's Mark Bailey.
Speaker 2 (00:20):
Mark Bailey, Mike Miller Talk Funny. So we were ranting
about Disney, and I just kind of think it's unfair
to parents because it's expensive and it's kind of like
Heroin for kids. It's like you, once your kids see Disney,
they're gonna want to go for their birthday. Oh yeah,
every year, Oh.
Speaker 3 (00:37):
Yeah, and Christmas. I'll give them.
Speaker 4 (00:39):
I'll give them their due. Yeah, I'll give them their due.
They take their job very seriously. They are not like
a lot of amusement parks are really cheap or kind
of scuzzy with you know, kind of down on their luck.
Carneyes who just got off Heroin. You know, it's not
like that at Disney, but they project this image. Oh
we're so family friendly, We're so you know whatever. They're
(01:00):
just another corporation, you know, there and they're the ones
responsible for the seventy year copyright thing, you know, seventy
years for copyright after the person dies, Yeah, which is ridiculous,
seventy years the guy's dead.
Speaker 2 (01:11):
They also use copyright to control every story you ever
want to tell, Like Pinocchio was not Disney, Grim Brothers,
Handsome mc gretel was not Disney. Yeah, they wait seventy
years and they buy the rights, they copyright a different
version of it, right.
Speaker 4 (01:29):
And what they do is that's part of the reason
for the remakes. Right when they remake the movie, they
get a new copyright on that story.
Speaker 2 (01:35):
Seventy years yes, Yeah, And so you know your kids
want to keep going back, and it's forty dollars a
kid probably more now in the state's Jesus must be.
Speaker 3 (01:43):
I think it's like ninety. Yeah, more than a hundred
dollars or something to get in.
Speaker 2 (01:47):
And then you addict them. In the US, a lot
of like millennials or gen z are addicted to Disney.
And when they did thirty thirty, adults still go. And
in Japan there's a lot of girls' schools. They say,
you know, I go every year to Disney. Yeah, they're
twenty years old.
Speaker 3 (02:02):
Yeah, I mean, I like, like I said, nothing against them.
They do. They do their job.
Speaker 4 (02:07):
Their job really well of with the theme parks and everything.
It's very well designed, it's very well thought out experience.
It's just the money grabbing that I really don't like.
They just they're just always in your pocket. You go
to the theme park and then you need a you
want a hamburger, you know, twenty bucks for a hamburger,
thirty bucks for a hamburger probably, you know, it sounds
like a certain restaurant here in Nikoya. I recommend the
(02:29):
pulled pork.
Speaker 2 (02:31):
And then also I had a friend from high school
and he worked at Disney, and he told me his
job was, you know, the well his job recently, you
know the tchudos that they have. He's got the honey
smell tutos. Honey, I think, right, honey tudos. His job.
Judos don't. They don't waft that much. His job is
(02:53):
to waft the shutos Without the chutos, it just wafts.
It's just powder washed through giant fans all over. So
so kids are like, Daddy, Danny, what's that smell. I
think that's hutos. I want to eat chutos. It's it's
only ten dollars, ten dollars for one chuos.
Speaker 3 (03:13):
It's like, literally, what is it like wheat?
Speaker 2 (03:14):
Is it? Like?
Speaker 3 (03:15):
What is they made of?
Speaker 2 (03:16):
Flower and sugar and sugar and flour and sugar.
Speaker 4 (03:20):
It's like cotton candy, you know, like it's little air
literally mostly.
Speaker 2 (03:24):
Like air and sugar and sugar.
Speaker 3 (03:26):
Yeah, and color air and coloring.
Speaker 2 (03:28):
Yeah.
Speaker 4 (03:29):
And it's like yeah, you guys wafting cheeros think that's
so what He just put them in a fan and like.
Speaker 2 (03:34):
He has giant fans. Yeah. He walks around on the
top of buildings there and there. The fans are pointed
down even in the winter.
Speaker 3 (03:42):
This is like my control or something. It's like the prisoner,
you know.
Speaker 2 (03:46):
And I asked him, who does the Kim trails? Then
if you're busy doing that, just do Kim trails, Kim
trails with with the churos powder.
Speaker 3 (03:57):
There you go, that's what you need.
Speaker 2 (03:58):
He said. And he said, you know, there's the schedule
is brown sugar is like you know, three to four pm.
Speaker 3 (04:03):
And really it's that God worked out.
Speaker 2 (04:07):
Why don't you just cage the children? It charged the
parents to feed them? Good God?
Speaker 3 (04:14):
All right, you don't give them ideas.
Speaker 2 (04:17):
Cut that out. You had a question about I recommended
I'm still binge watching it. It's how about that takes over?
You can sit it on YouTube. She's basically Coela Deville,
Mary's Double War's product, Mel Streep very mean boss. But
when you watch the show, She's right. You've got a question,
and I think I have the answer for you have.
Speaker 3 (04:37):
There's two things you can You can either be nicer,
you can be right. You can't do both.
Speaker 2 (04:42):
That's right. I think I prove it sometimes because I'm
right a lot and I'm really nice.
Speaker 3 (04:49):
Broccoli broccoli, Oh my, We'll always have question.
Speaker 1 (04:53):
Yeah.
Speaker 4 (04:53):
I just wanted to know, like, what do you take
away from her the reality show? Because I know from
watching reality shows you often pick up things that you
never would have noticed, for like about color or about
like for example, I watch Queer Eye for the Street Guy.
I learned stuff all the time. I'm like, Oh, that's
that's really nice what they did there. Oh that's a
really neat idea.
Speaker 2 (05:08):
Yeah. Well, first of all, with the reality show, you
always need an emotional kind of pull, right, So because
she comes off as a bitch, she has to start
off and she usually she'll interview the owner. How much
in debt? Are you half a million dollars? All right?
And with one of these it was a guy he
got MS and he got oh man, he had to
(05:29):
give his control over to his daughters. And they're just
smoking around. They're just smoking and they're not serving customers,
and they're treating it like it's their playpen, you know.
And so top of the talks to the owner, So
what happens if this place goes under? And he says, well,
I lose my house because I'm morn my house and
I'm homeless with MS, that's what happens. That's not a
(05:52):
great And then so then this kind of prepares the
viewer for she goes, I'm going to be a bitch
on your behalf.
Speaker 3 (05:59):
I'm gonna with the girls in shape counts the.
Speaker 2 (06:02):
Same thing that it's the same formula. Gordon Ramsey, did
you guys? You guys are in Gordon Ramsey will talk.
Where'd you get the money? It's my life saving?
Speaker 3 (06:10):
Where's the kitchen nightmares? That's kitchen nightmares? I'm sorry, I
stand corrected.
Speaker 2 (06:14):
The first time we've been wrong, all right.
Speaker 3 (06:17):
See, we've been trying to be nice all this time.
Speaker 2 (06:22):
But you know, it's the same formula. It's just reality
show formula. Gordon Ramsey will talk to the owner, how
much are you in debt? You know, a million dollars
and my kids don't care and blah blah blah. It's like, okay,
I know you can't call your kids a holes. I'm
gonna call them that. I'm gonna be the drill sergeant.
I'm gonna get it back. And it's a success story
because he turns it around and the production company pays,
(06:44):
you know, several million dollars to renovate these salons or restaurants,
and so that's what it's the same formula. And that's
what Tabitha does. She says, I'm not gonna be nice.
You're nice to your daughters. I'm gonna be a bitch,
So let me be the bitch that you can't be right.
And she's funny, she's she's very funny about it. A
salon girl is working. This is what I learned about
(07:05):
the actual craft work of salons and stuff. Tapata's watching
the girl's cutting hair and she'll walk up and say, so,
you're coloring her hair. What did you say? I wasn't here.
How did you convince her? She goes, you look like
crap as a brunette. You should be blonde. This is
Long Island.
Speaker 3 (07:25):
Yeah, Long Island. Yeah, you look like crap.
Speaker 2 (07:28):
Because what would you really take?
Speaker 4 (07:30):
Now?
Speaker 2 (07:31):
What did you really say? Callback?
Speaker 3 (07:33):
What did you really say?
Speaker 4 (07:35):
No?
Speaker 2 (07:35):
You didn't say that, Yeah I did. She asked the customer.
Did she say that? She goes, yeah, it's okay.
Speaker 3 (07:40):
Long Island people are different. What are they walking to go?
Speaker 2 (07:43):
Yeah?
Speaker 3 (07:44):
You look fat too, yeah, weight watchers next door? By
the way, if you give me a hundred.
Speaker 2 (07:48):
Dollars, here you go. I say, your mom, thank you,
see you next week. So she analyzes how you deal
with customers. She's hard on the recept She's like, you know,
a new customer came in. That is she regular?
Speaker 4 (08:03):
No?
Speaker 2 (08:04):
I never saw her before. So you were on your
phone and you waved her off. That's a customer. That's
fifty seventy one hundred dollars. You just why don't you
just take one hundred dollars and put in a street
you know? Yeah? And she goes, no, but I was
talking to a customer. She goes, you were talking to
a customer on a phone. And a customer from the
street came in. Which one's gonna pay you first? The
(08:25):
one from the street. That's right, that's very st right.
So when people come in, you just attack them nicely. Hi,
I'm Melissa. What's your name? Have a seat? You own
some coffee with some Danish? Yeah? What are you here for?
You are you coloring? Okay, we'll get you in ten minutes.
Speaker 3 (08:39):
There's a button called hold.
Speaker 4 (08:40):
Yeah, you just say hi. I'm really sorry. I just
a customer walked in. Can I put you on hold
for five seconds and then you say hi?
Speaker 2 (08:45):
Right? Yeah, this will surprising. I have a story. This
will surprise you. I was in Manhattan. I needed guitar strings.
I walked into a music store. Guy was on the phone.
It's in Manhattan. There's a fifty second street and seven
order there. You know where the you know where is there?
Speaker 3 (09:01):
The guy got killed?
Speaker 2 (09:02):
Yeah? Yeah, remember the Chinese place that almost burned out?
Speaker 3 (09:05):
Oh yeah, yeah, they had great one place.
Speaker 2 (09:07):
So that's my story. So what happened. So what happened was,
uh so I went in. I was in a hurry,
and I wanted the guitar strings. And guy was on
the phone, and I'm like, I waited for about forty seconds.
That's along, that's a New York minute. And then I
started doing tapping, tapping, damn, scratching my ear.
Speaker 3 (09:32):
The cough that's.
Speaker 2 (09:34):
Yeah, this is Brooklyn style. Actually, you know, I'm looking
at I could just in the phone call. That's what
Sammy Gravano would do. So I look at him and
I go, excuse me, excuse me, I need to buy
some He goes, wait, I'm with a customer. I'm like,
where is he?
Speaker 3 (09:51):
Where is he?
Speaker 2 (09:54):
I don't see one. Oh a mirror, I see a customer.
It's me before cell phones. And he goes, if you
just wait, I'm with the potential customer, potential.
Speaker 3 (10:05):
You have an actual customer right here.
Speaker 2 (10:07):
I'm an actual customer. I gave you seven seconds, like
you said, put him on hold. He goes, I can't
hang up on him. I said I can, and I
see there's a whole button, and I said, put him
on hold.
Speaker 3 (10:19):
Is he here?
Speaker 2 (10:20):
Does he have cash? Now? Ask me? And he goes,
ask you, what am I here?
Speaker 1 (10:23):
Yes?
Speaker 2 (10:24):
I am. Ask me the second one. Do you have cash? Yes?
I do, ask me, am I in a hurry, yes
I am.
Speaker 3 (10:30):
Of course you're in New York. You're in a hurry.
Speaker 2 (10:32):
What do you what are you hoping for? Why don't
you just close and take phone calls? Because he's not
the owner, not the manager, he doesn't care.
Speaker 4 (10:39):
Yeah, he's a clerk. Yeah, a lot of these guys are.
They're paid the minimum wage and they're not trained at all.
It's not his training, so they don't care. Then they
have no investment.
Speaker 2 (10:47):
So he goes, oh, there's a customer. Yeah, there's a customer. Yah,
there's a customer. I've got to deal with them. Okay,
please call back. Click. And I said, so did you
make the sale, because you're losing one right now. And
he goes, I was with the customer. I said, he's
not a custom when he doesn't have cash, I don't know.
And I said the same thing. I said, I'm sorry,
you weren't trained and this is not your store. And
he goes, no, it's not, it's How did I know that? Yeah?
(11:07):
Because the owner would never do that. Yeah, owner would
not let me leave. Yeah, right, guitar string? He goes, yeah,
but you're here for guitar strings.
Speaker 3 (11:14):
You're gonna come back. You buy a guitar two months
down the road.
Speaker 2 (11:18):
I might buy guitar strings for the next forty years,
I might have my kids, yeah, learn guitar and buy
guitar strings here. Yeah, I might buy guitar yeah bye.
I might buy a strap, I might buy a guitar case.
I might buy a banjo, I might buy drum.
Speaker 4 (11:31):
And that's kind of the thing that's kind of lost
though in our modern age with everything on the internet
for sale, is that customer loyalty, customers being loyal to
one store and stores being loyal to their customers. Because
I remember when I was in Korea in Bussan, Well,
I used to go to this this My friend lived
in this neighborhood near this train station, and he would
go to this. It was a Raymen shop like cold noodles,
(11:54):
right Peong Young Raymon Young Raymen and yeah Young Yang
style same conji characters, right they both. But anyways, so
we'd go in and he said, he said, I've been
coming here for a couple of months. He says, every
time I come in here and I order a bowl
of noodles, I noticed that the chash shoe gets bigger.
They just give him a little bit bigger chashoo, a
little bit bigger tashoo and a little bit bigger trashues.
Speaker 2 (12:17):
Pork the floats in the Roman. Yeah, I've heard.
Speaker 4 (12:20):
And he said they kne him, they knew him caause
he lived right in the neighborhood. And yeah, I've heard
it's very delicious as well.
Speaker 3 (12:26):
And so they would do that. And that's the kind
of thing you do. You just give a little, Just
give a little, does not a lot, Just give a little,
you know something.
Speaker 2 (12:32):
Yeah, and don't argue with the customer. Yeah, put the
phone down. Yeah, And this is like in the nineties.
It's much worse.
Speaker 3 (12:38):
Now before Glengarry Glenn Ross. Yeah, put that phone down.
Speaker 2 (12:42):
Much worse now. And I explained to the guy and
he was Actually, he goes, I never thought about it
like that. I said, I'm here with cash. I almost
walked out five times. If you hadn't put the phone down.
Within seven seconds, I was gone. And he goes, But
it's you know, it's guitar strings. And they said, would
the owner of the store like to sell guitar strings
or not? If it doesn't sell guitar strings, why are
they in the store.
Speaker 3 (13:02):
I bet you, I'll bet you the Spack story to this.
Speaker 4 (13:05):
He's in the band. Yeah, the reason he got a
job there is to get cheaper deals on his music equipment. Right. Yeah,
A lot of the guys who are work any stores
are in bands, and they're more interested in their bands
than they are and working in a music store.
Speaker 2 (13:17):
So and then one relatedus story, and then we'll go
I was in Japan. There's a guy at a what
was I buying? I guess I might have been buying beer.
I don't know. That was the day that I was
buying beer And it's a it's a farmer that one day.
Speaker 3 (13:33):
I was shocked when you bought that beer. I was like,
this is not like Mark Bailey.
Speaker 2 (13:36):
I know, I remember the year, but there was that day.
That day a drug store slash drink store right in
my neighborhood and the phone is hooked up to the
wall and it's like a you know, one foot cord
and the register is like eight feet away. So when
the phone rings, he'll leave the register stuck at the phone. No,
actually it wasn't in the wall, it was just placed there.
(13:58):
It was this old landline, the you know, the black
dial kind of place there. Yeah, so I'm there and
he's on the phone and I'm at the register, but
he can't reach me because he's on the phone. And
I put my money down, you know, but I need
change and he said, just just wait. I mean, I'm
not waiting. Yeah, and then I left. I came back
(14:19):
the next day and he wasn't on the phone and
I said, you were on the phone yesterday, and he goes, yeah,
I couldn't come. And I said, how about moving the
phone next to the register? You could do both? Yeah,
so that he but we always keep it here. And
I said, well, if you always do dumb dumbs, you
always get dumb results.
Speaker 3 (14:38):
Yes, f A f O, yes, f around find this.
Speaker 2 (14:43):
I said, you know how much did you make on
the phone? You didn't make any money and you're losing customer. Yeah,
it's that he goes, but it's not my store. I'm like, yeah,
but it's where you work.
Speaker 3 (14:52):
And if it goes out of business, you lose your job.
Speaker 2 (14:54):
And what's your job to serve customers? You can't serve
why not just put yourself in handcuffs, just head cough
yourself to the side, because you're serving me just the same.
If you're tied to the phone, why even answer the phone?
You know what business is good when you call them
and they never answered the phone.
Speaker 3 (15:10):
You know their business.
Speaker 2 (15:12):
Mark Bailey, Mike Miller talk on you.
Speaker 3 (15:15):
Mm hmmmm hmmm
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