Episodes

February 20, 2021 68 min
How do differences in context, impact behaviour? That’s what my guest on this episode, Behavioural Scientist Elina Halonen, has been exploring as part of her work on behavioural change projects. As she explains, much of the study of behavioural science has been driven by research and the experience of people in so-called WEIRD - that’s Western, educated, industrialized, rich and democratic - countries. Yet, a large percentage of ...
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Conversations are a key part of how we communicate - but how do they actually work & what might go wrong? That's what my guest on this episode, Professor Elizabeth Stokoe, helps me to understand in...a conversation! Liz is the Professor of Social Interaction at Loughborough University in the UK. Her research analyses conversations in a wide range of settings. In our discussion, we explore some of the findings of her studie...
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How can we best manage remote teams? What skills can we develop & techniques can we deploy, to be more effective when we're not face to face.

It's a question that doesn't just apply to Line Managers - it's also relevant to those managing human risk. If we want to get the best out of employees, then we need to understand how best to engage with them in a virtual environment.

That's what my guest on this epi...
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How can making people accountable change their behaviour and mitigate human risk? Given recent history, can enforcing accountability in the banking industry, drive behaviour change?

That's what my guest on this episode Professor Elizabeth Sheedy, helps me to explore. She has been researching rules recently implemented by Financial Services regulators to ensure senior management are held accountable for their actions - like, for...
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Exploring COVID from a Behavioural Scientist’s perspective.

As COVID continues to dominate our lives, there’s no shortage of information about the virus. But often it is presented from a national or global perspective. Yet, if you or someone close to you catches the virus, it’s a deeply personal experience. Given Behavioural Science is all about understanding things from the perspective of the end-user, is there something it can tea...
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How do our senses impact our view of the world around us? Can we influence them to change how we perceive things? That's what my guest Professor Charles Spence is here to help me understand.

Charles is the author of a new book called Sensehacking: How to Use the Power of Your Senses for Happier, Healthier Living. He's also Professor of Experimental Psychology at Oxford University, where he leads the Crossmodal Research Lab...
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January 20, 2021 57 min
How can Compliance feel less burdensome & more aligned with the businesses it is there to protect? In this episode, I return to exploring how Compliance, a 'brand' I hate but forms a cornerstone of managing Human Risk, can be made more effective. To do that, I'm joined by Nick & Gio Gallo, thought-leaders in the Compliance space.

Nick & Gio co-founded and are co-CEOs of a company called ComplianceLine (http...
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What is Unconscious Bias? It's a term we've been hearing a lot recently and you might even have been sent on training to help you understand and manage it. That's what I began exploring with Dr Magda Osman at the end of Episode 92 of the podcast. Both Magda & I felt we had some unfinished business, so she kindly agreed to come back to finish the discussion. So on this episode, we explore both aspects of Unconscio...
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What can Compliance learn from Art & Design? They're not normally things we associate together. But my guest on this episode, Andra Popa has a background in art. She then became a Lawyer and finally a Compliance Officer. That path has informed how she looks at Compliance. What's even more remarkable, is that she does it in an industry where compliance failures are literally a matter of life and death; healthcare.

In o...
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What is Prosilience, and how can organisations ensure their people provide it?

That’s where the discussion between my guests on this episode, Gerald Ashley and Rory Sutherland, begins. Where it goes from there, is a joyous adventure in which two great thinkers explore a range of Human Risk related topics.

* Listener Warning: the episode contains adult language *

This episode is the 100th in the Human Risk podcast series and is a ...
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How do networks influence our decision-making?

As the Human Risk podcast approached its 100th episode, I thought I’d invite back two guests whose previous appearances have been amongst the most downloaded. And I’m glad I did. Because what Rory Sutherland and Gerald Ashley delivered, wasn’t worthy of a single episode - it was worthy of two!

So on this, the 99th episode of the podcast, I’m sharing Part I of their conversation. In it, t...
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On the face of it, the creative industry ought to be very good at adapting it's thinking. After all, people who can think creatively, ought to be able to adapt the way they do things. But, as we've seen during the pandemic, the creative industries are facing similar problems to other businesses: a lack of diversity, business models that are heavily reliant on particular income streams and in some cases, a real existentia...
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When things go wrong in companies, it's usually accompanied by a sense of surprise on the part of senior management. Given we know that employing people will result in some form of Human Risk, wouldn't it be better if we could find a way to ensure there were no surprises? At least, not in areas where controls exist to mitigate the risk.

That's what my guest Jim Oates explores with me on this episode. He's spent hi...
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How can we prevent poor decision-making at a time of stress, when human action can make a real difference? That's what my guest on this episode, Trisha Ferguson, helps to deliver. She's the CEO of Interaction Research Company (IRC), a firm that advises airlines on passenger safety. And more importantly, from my perspective, designs and produces passenger safety cards.

I'm interested in the cards because they effortles...
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What can learn from the study of Behavioural Science? Like many people in the field, I fell into BeSci long after finishing my academic studies. Back then, it wasn't an option that one could study in any case. But now you can, which is why I thought it would be interesting to get a forward-looking perspective from those that are.

On this episode, I speak to Sarah Bowen & Merle Van Den Akker. They're both PhD students...
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December 11, 2020 62 min
What's the difference between Risk and Uncertainty? That's what my guest on this episode, Dr Colin Lawrence, helps me to explore. He's spent his entire career looking at risk and has been a Chief Risk Officer, Regulator, Risk Adviser and Academic. So he's got real experience of what it means to consider risk and manage it.

In the episode, we explore what risk means in the context of COVID, water shortages, geopoli...
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December 7, 2020 58 min
What happens when employees have little or no respect for their organization's Compliance Program? It's obviously bad, but how bad? That's what my guest on this episode Professor David Hess has researched. And the answer is 'really bad'; far from it simply being a case of wasted money and effort, it actually increases the likelihood of unethical behaviour. How this happens, and what we can do to prevent it, is w...
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What can we learn from Behavioural Interventions that fail? That's what my guest on this episode, Dr Magda Osman set out to discover in some recent research. We often hear about 'nudges' that work well to change behaviour, but what about those that don't? Might things that haven't gone according to plan, actually prove to be useful?

The answer is 'yes'. And that's what Magda and I set out to explore...
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What can we learn from religion about ethics? After all, religions have had rules about what people should and shouldn't be doing since well before the advent of Compliance & Ethics functions. And they're also familiar with the fact that codified rules can lead to challenges when it comes to the letter vs the spirit fo the law.

On this episode, my guest Rabbi Yonason Goldson, helps me explore this topic. Blending his ...
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What are kleptocracies and how do they operate? How is dirty money laundered and why is it increasingly a global problem? These are the questions, my guest on this episode, Tom Burgis, sets out to answer in his book Kleptopia: How Dirty Money Is Conquering The World.

Tom is an investigative journalist who writes for the Financial Times. In Kleptopia, he follows the trail left by a Compliance Officer, later turned regulator. What...
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