The Judd Shaw Way

The Judd Shaw Way

They don’t care about your 900 years of combined experience of your wall of books. They only want to know one thing. Once they’ve signed on the dotted line, are you going to take care of them? Welcome to The Judd Shaw Way, where we believe providing an exceptional client experience is just as important as quality legal representation. From secret tips for creating unforgettable “Wow” moments to proven customer service pointers, The Judd Shaw Way is everything you need to go from being a good lawyer to owning a great brand. Personal Injury Law Firm founder, Judd Shaw, invites guests of any industry to discuss topics he feels they have mastered- and can help anyone improve their performance in their own industries. Topics that can help anyone, such as showing empathy and mastering customer service-all done The Judd Shaw Way! Ready to take the next step to creating an unforgettable brand? Subscribe to The Judd Shaw Way in your favorite podcast app and join the conversation on social media at @JuddShawInjuryLaw. Have topic suggestions or questions? Email us at podcast@JuddShawInjuryLaw.com and be sure to include an address where we can send you some cool swag. Attorney Advertising Materials. This podcast is designed for general information purposes only. Nothing on this podcast should be taken as legal advice for an individual case or situation. This information is not intended to create, and viewing does not constitute, an attorney-client relationship. No aspect of this advertisement has been approved by the Supreme Court. Any results set forth herein are based upon the facts of that particular case and do not represent a promise or guarantee. Those with legal questions should seek the advice of an attorney.

Episodes

May 25, 2022 40 min

Imagine this: it’s 9/11, you’re the leader of a Disney theme park with ten thousand guests inside. The news of the terrorist attacks broke, and you’re scared your park could be a target. There’s also the concern that if guests get wind of the report, there could be a stampede at the park’s exit. 

To make things worse, it’s your second day on the job, and the park has never been closed with guests inside. Which protocol do you follow...

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Disney Secrets Revealed: How to Deliver a Magical Guest Experience With Lee Cockerell

Walt Disney World is known for captivating the hearts of guests and giving them a magical, first-class experience. But it turns out that creating a memorable experience isn’t solely in the hands of Disney. No matter what industry you’ve built your business in, you can create a remarkable experience for your clients.

Former Executive Vice President o...

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Generating Maximum Case Value Using the Pareto Principle With Dustin DeVaughn

You may have heard of the Pareto Principle — also known as the 80/20 rule. But do you know how to utilize this principle to generate maximum value for your business?

At its core, the Pareto Principle is about identifying an entity’s best assets and using them to create maximum value. The rule states that 80% of your results are attributed to 20% of your cau...

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Why Emotional Intelligence is Vital to Create a High-Performing Team With Bill Biggs

Emotional intelligence (EI) is often brushed off as a “soft skill” and disregarded in the workplace. However, Bill Biggs is here to emphasize how EI can accelerate performance in both leadership and team activities.

Why is EI so important, and how can you help your team develop these skills to deliver better customer service?

Bill says that EI is prob...

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Boosting the Client Experience Through Efficient Operations With Venus Tahmasebi

To deliver a great client experience, you need the right people on your team — but you also need the right processes to help your team thrive. So how do you decide what needs a process? And how should you go about developing these processes?

According to Venus Tahmasebi, running a business is all operational. There are other components to it, but without...

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Developing Your Culture: Get It Wrong Until You Get It Right With Arnie Malham

When done right, culture has the potential to be a real competitive advantage for your business. But how do you build a culture by design and not by default?

Intentional or not, every company has a culture — whether it’s good, bad, or somewhere in between. If you don’t like your culture, there’s one area that can fix it: your leadership. Arnie Malham says ...

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How Consulting Can Help Your Firm Become More Data-Driven and Scalable With Tim McKey

If your firm has a bottleneck in your path toward growth, a consultant may be just what you need to get under the hood and uncover underlying issues.

As a CPA-turned-consultant, Tim McKey understands that data and numbers really matter in a law firm. As an accountant, he was taught that numbers don’t lie, but he says that’s not always the case. Numb...

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Uniting Marketing Strategy and Client Experience With Micki Love

Customer service is the new marketing strategy. So what can your business do to elevate the client experience and use it to drive results? 

Brands like Amazon and Zappos are focusing their efforts on incredible customer service to attract both new and loyal customers — because the client experience can make or break your business. If you have a bad experience with a bra...

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Why Great Leaders Let Go to Grow With Chad Dudley

When your company is in its early stages, the leadership team often wears many hats. However, as your company evolves, your leadership roles need to evolve as well. This often means that leaders need to let go and delegate — otherwise you run the risk of restraining business growth.

Letting go can be difficult, no matter what type of business you run. Luckily, successful leaders have ...

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Elevating Customer Service in the Digital Age With Josh Kwartler

Existing and past clients and customers have a significant impact on your business, and they can easily become your best marketing strategy. That’s why there’s nothing better than having happy, satisfied clients. But how do you serve their needs — especially in the era of constant digital transformation? 

Weaving together people, processes, and technology, Josh Kwartler...

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Empathy is the Key to Business Success With Dr. Glen Fleischhacker

We all need empathy. It’s what connects us, makes us feel seen, and helps us understand the different experiences of humanity. Empathy is an emotional investment that can help us appreciate what others are feeling and offer support on a deeper level. But why do we need empathy when it comes to business?

You’ve probably heard stories of managers who can’t relate to the...

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