Business Resilience and Personal Growth

Join Sian Murphy, Michele, and Claire Hill in this dynamic Women in Business Radio Show episode where three accomplished entrepreneurs dive deep into leadership, personal challenges, and professional growth. Discover powerful insights on:

• Navigating team dynamics and leadership challenges
• The transformative power of coaching and self-belief
• Innovative uses of AI tools like ChatGPT for business productivity
• Strategies for maintaining resilience during difficult times

This episode offers raw, authentic conversations about entrepreneurial life, from Michele's reflections on leadership versus management to Claire's coaching wisdom about supporting clients through challenges. Learn how these women tackle obstacles, support each other, and continue growing both personally and professionally.

Highlights include practical advice on trusting the process, adapting to change, and maintaining your unique voice in business. 

Whether you're a startup founder, coach, or aspiring entrepreneur, this episode provides inspiration and actionable strategies to elevate your professional journey.

Tune in for an honest, energetic discussion that goes beyond typical business advice – where vulnerability meets ambition.

Created and hosted by Sian Murphy with regular co-hosts Michele Yianni-Attard, Kay Best, Rachael Bryant and occasionally Adelle Martin.

Become a supporter of this podcast: https://www.spreaker.com/podcast/the-women-in-business-radio-show--1228431/support.

Created and hosted by Sian Murphy with regular co-hosts Michele Yianni Attard, Kay Best, Rachael Bryant and occasionally Adelle Martin.

Find out how to be a guest or patron of the show at https://thewomeninbusinessradioshow.com

Episode Transcript

Speaker 1 (00:03):
Welcome to the Women in Business radio show with Sean Murphy,
connecting women in business around the globe.

Speaker 2 (00:13):
Welcome into the Women of Missus Radio. I'm laughing again,
you laugh, I'm laughing again. When am I ever going
to be able to get us on air without this
stupid laughing? But never mind, it's because of everything that
goes wrong and then you've got my cheering gum stuck
on the microphone. Never mind. We're all good. We're all good.

(00:33):
Little bit of preparation may have filmed, but never mind,
So welcome back into the studio. Who have we got
with us today? We have my lovely co host, but
you better yourself.

Speaker 3 (00:43):
All right, Michael Janniyatad from Future.

Speaker 2 (00:47):
Insight Consultancy accountants. They do absolutely everything and they're marvelous.
I'm also in the studio with us. We have Claire
Hill to welcome Claire.

Speaker 4 (00:58):
Thank you for having me.

Speaker 2 (00:59):
And Claire is a self belief and business coach. He's
an educator, a speaker, a host of the No Rest
for the Vivid podcast. That is right, isn't it? Yes?
I bet we've got pro in the studio. It's all

(01:19):
going to be noticed. If people hadn't realized already and
the founder of the Vivid Business Club. So welcome into
the studio. Just in case you're wondering how you can
listen to us. If you are listening to us live
on FM at the moment, and I'm not sure why
you'd want to, but if you did want to listen

(01:39):
back or listen to any of the other episodes, you
could catch us. We are on Audible, we are on iTunes,
We're on Spotify, We're on Alexa, we're on spreaker, and
we're on Google Podcasts. We're really sort of all over
the place. So if you you can just go onto
that search for the Women in Business Radio Show, you'll
find us. We're also on Substance and we and if

(02:01):
you and if you know, you know, Okay, if you
don't know, then you don't. And we're also our website
is the Women in Business Radio Show dot com, so
we're everywhere. I have a little bit of an announcement,
so we are getting ready to We're getting ready for
the Women in Business Big Show, which is on the

(02:22):
seventh of August dot Wilmington Academy. We have exhibitor space
from forty pounds and we actually have two we have
a sponsor, miquel Is. This is how mckel and I
met and then she became a co host. So Mickel
is both a sponsor and a speaker this year again,
so welcome, well, loving welcome Mquel and we're also welcoming

(02:45):
clear to the Women in Business Big Show. What's going
on over there? Have I missed something? Nothing? No, okay,
it's it's people in the studio. They're staring around looking
at each that's going on. So Claire is so joining
us this time as a VIP exhibitary, so her first
time to her first time to the event. You have

(03:06):
to watch it, you know, because stuff happens, like you know,
you get roped into shows and all sorts of So,
so I think what we do before we before we
get going, before it all sort of becomes even more unruly.
We will say hello to our sponsor, Mark Jennings from
storm Chasers Digital, who it's a slot to we've introduced

(03:27):
for him DOVID. Obviously we're really keen to hear from him.
But it's a little slot form for storm Chasers, just
who sponsor the radio show to just a couple of
minutes on WordPress because they are WordPress and Google Business

(03:48):
Profile and SEO experts. So mark storm chasers, what's the
message for people listening in this week in their website world?

Speaker 5 (04:00):
Okay, so what I wanted to tell people about today
was the fact that Google uses mobile first indexing, which
means that they use a mobile version of your website
which they crawl with a special bot called a smartphone agent,
which they use for indexing and ranking, and that includes
all search. So although it's not necessarily required to have

(04:25):
a mobile version of your website and your normal pages
can get included in the search, is strongly recommended and
in that instance, having WordPress gives you a huge advantage
in having both a mobile and a desktop version of
the website. Right, And as we've all become impatient in

(04:45):
this modern world, speed is crucial really for your visitors
keep them engaged. So there's a couple of tools you
can use to go and check it for yourselves. There's Gtmetrics,
which is gtmetrics dot com. There's pingdom tools dot pingdom
dot com. Or you can use Google's own which is
pageb's Insights, which is pagebeed dot web dot dev and

(05:10):
they will all tell you where you're either green or
red or orange as in where you need to improve.

Speaker 2 (05:18):
And I think the issue about that is is that
you am I right in saying that actually you may
open up your website and it's super speedy and everything's lovely,
but actually that may not be what visitors are seeing.

Speaker 5 (05:31):
Yeah, so if you, as a business owner, are on
visiting your website on a regular basis, yeah, you're going
to get it cashed in your browser, which gives you
a false reading. So use these tools, or you can
get in touch with us if you've got WordPress website
and we'll do a test for you.

Speaker 2 (05:47):
Thank you very much, Mark, Right, Okay, so let us
get on with our business roundup. I'm really looking for
a good way of just something else that we can
call this because I come up with something different every
month I do. And what we need is for it
to be written down somewhere where it's found again more

(06:09):
than once a year. But essentially what it is is
a business wound up. So there are three of us
in the studio and we are going to be talking
about what's gone right this month, what's gone wrong this month,
what we're reading, any tools that we found recommending what
we've stopped doing. And that's about it. Really, I think
that covers sort of everything, doesn't it.

Speaker 1 (06:29):
Now.

Speaker 2 (06:29):
Claire obviously doesn't know that we do this.

Speaker 4 (06:33):
And you did say not to prepare.

Speaker 2 (06:35):
In actual fact, there isn't any preparation because in fact
mckella and I were talking as we were sort of
sat there about five minutes before we went on air,
and I'm sitting thinking, I don't know what I it
this month. I'm actually thinking, why haven't I done this
over the last month exactly? So why didn't I think

(06:55):
about this before I pressed go? And there we all were,
So there we are, I mean, in a circular sort
of argument. Perhaps that's one of the things that I
could have learned. But actually, there are another thirty days
until I have to do this again. Might be a
good idea to sit down and have a think about it,
but I think we all know that's not going to happen. No,

(07:16):
it's not so clear. Please do not worry. You are not.
We are not all super slickier.

Speaker 3 (07:22):
We're not.

Speaker 2 (07:23):
We're not far from it. I'm sorry, but we haven't
been writing essays and conjuring this for for weeks and
now we're just going to just bring it on you.
It is whatever I'm going to say is as much
a surprise to me as anybody else what falls out
of my mouth, And it might if you listen, If

(07:44):
you listen regularly, you might have realized that when it
comes to this bit, I always ask everybody else before myself.
That's because I'm desperately Okay, so I'll tell you what
this is. The other thing. Every time I look at this,
I do print this often it says what have we

(08:05):
learned this week? Actually it's really this month, So I'm
going to start with you, Michael, I'm sure you must
have something. Okay, what have you learned this month?

Speaker 3 (08:16):
Okay?

Speaker 6 (08:17):
I've learned that I am a leader as opposed to
a manager's and the reason being is because I've looked
at what leadership does and what management does, and I
always do. I set a vision for my team. I
have a team of ten.

Speaker 5 (08:35):
Now.

Speaker 6 (08:36):
I think up ideas all the time. I don't sleep well,
I do sleep. I'm thinking as I sleep with ideas.
I like to inspire the team. I'm always like, yep,
what's next, what's next? Book's next?

Speaker 3 (08:48):
How can I help? What can I do? That sort
of thing. I look at the future. Where do I
want to go. Where do I want to plan?

Speaker 6 (08:55):
And I try to shape the culture so that everybody's
included within my team. And then I was looking what
a manager does, and it says we follow the vision.
I don't usually follow the vision. It goes up and
down every day in the office, I think execution.

Speaker 3 (09:14):
No, not always.

Speaker 6 (09:15):
I go in one tandrum and come back into another.
And then it says drive people's success. I mean I
train and I teach people so and work in the
present and endure the culture. So I think I'm more
of a leader than i'd say a manager. And having
said that, I'm looking into taking a consultant on because

(09:39):
I know that there is a gap in between the
leadership and the management team, and there does need to
be a management present within my team. And that's what
I think we're lacking in certain things. It's putting that
together because I'm almost like the friend as supposed to
the boss. Yeah, so that's what I've learned this month.
I've been hard myself saying, come on, Michael, what exactly

(10:02):
are you?

Speaker 3 (10:03):
What is your role?

Speaker 2 (10:03):
But they are very there's such different roles, aren't they.
I Mean, when I was sort of working difference between
a director and a manager, and how important it is
to get that correct on things like job descriptions, you know,
otherwise stuff just doesn't work. And sometimes I will consciously
shift between being the if you like, the leader, and

(10:27):
the manager. I'm not very good at the management thing,
to be honest, because I have to explain things to people.
That's where it all goes out the door, really.

Speaker 4 (10:37):
The visionary.

Speaker 7 (10:38):
There's a book called The Myth by Michael Gerber, and
that book just sums.

Speaker 4 (10:42):
Up exactly what you were just talking about, Miquel, with the.

Speaker 7 (10:46):
Entrepreneur identity, the manager identity, and then the technician identity,
and how so many entrepreneurs when they get to that
period of grave where they get the fear and then
they go, it's better I do everything by myself. I
can do it properly, and their growth regresses because of
their fear of going forward.

Speaker 2 (11:04):
I will very often send people to that book, people
who say, the people who have been doing a profession
or something that they really love doing and they've decided
that they want to do that, they want to go
self employed and do that. So if they're a plumber
and they just love plumbing, and so they decided going

(11:26):
to run my own business. It can come sometimes come
as a huge shock to realize that actually, if you're
not at the stage where you can employ everybody to
do everything, you're going to probably spend between twenty and
thirty percent of your time doing plumbing and the rest
of it doing admin. Booking appointments, moving people around, ordering stuff,

(11:47):
driving backs and forums and getting it, doing the books
and really any other admin job that if you were
employed as a plumber, somebody else did the marketing and everything,
and if you're time with the wrench, is it's really
nowhere near as much as you might think it's going
to be. That's true. Excellent job, excellent book. Rather okay,

(12:10):
thank you, right, okay, So leadership versus management, I tell
you what that is, just so key clear.

Speaker 4 (12:18):
I learned about speed site testing just now.

Speaker 3 (12:21):
Yeah, Mobile.

Speaker 4 (12:25):
I wanted to ask mart Lazer questions then because I
thought this is what.

Speaker 2 (12:28):
I want to know. He will, he will be around.
He'll come in for the second show. So he is
he is around. Well, I'm not a WIKS expert, but
I think you can still optimize. You can still get
it sorted out for mobile. I mean you could, you
should it doesn't happen. In fact, it happens far less

(12:49):
than you would expect it to in this day and age.
But yes, it can still be sorted out. For mobile,
you can certainly check your speed.

Speaker 4 (12:58):
That's not what like the big now. I think March
for me was a really amazing month.

Speaker 7 (13:06):
I got to I got to meet you at the
Kent Business Show. But now I feel like I've been
in so many new places and I've been speaking and
doing lots of things. And I realized last week at
the end of the month, I was like, I really
need a rest, you know, only become It's not that
I'm being too visible, but you know, when there's there's

(13:28):
a lot of photos out there that people have taken
and there's lots of people talking about you, and you're like,
I don't know who you are and you're talking about me,
And I just went, oh, I think I might just
stay in my cave this weekend and just had it
up with a book, but also really celebrating that it
was an amazing month.

Speaker 4 (13:45):
But I'm really looking forward to a couple of weeks
off this month, just to get back to recharge like
a solar panel. That's what I feel like.

Speaker 2 (13:54):
I call it indoor cat an outdoor cat. And there
are times when I am indoor cat, yes, and I
will just retreat. I just withdraw, and because I find
sometimes all of the comments on social media and needing
to respond and do stuff and send stuff out where

(14:16):
I've been and they retire, you know, I might have
run too many meetings or been to so many places
and I just become in doorcat and that yeah.

Speaker 7 (14:23):
Yeah, So that's what I did this weekend and I
will be doing next week. But I think it's I
was always I'm really good. You know, I've got my podcast,
and I host the business club, and I've got all
of those things. And then when you get into a
room where nobody knows you, and obviously those rooms I
create myself so people know who I am.

Speaker 4 (14:41):
So then going into lots.

Speaker 7 (14:43):
Of different rooms where I did a gig at, I
spoke at a networking event, and I was really nervous.
It was like all day, and I thought, I used
to teach this is I used to do assemblies in
front of.

Speaker 4 (14:56):
Four hundred teenagers. I can deal with like thirty else.

Speaker 7 (15:00):
You know, it's okay, But I think it's different because
obviously I'm teaching what I know, not something else.

Speaker 2 (15:06):
You know what a curriculum.

Speaker 7 (15:09):
It's not a curriculum. And my client was there. She said, oh,
you're so nervous. I didn't know, and I said, it's
been waiting all day to happen, you know. So I'm
delivering this, I'm speaking. And then I was asking for
contribution and someone was talking, and behind me there was
a table of men and they were talking over this woman.

(15:30):
And I just snapped into teacher mode and spun around
and said, if you want to talk over her, do
you want to share it with the rest.

Speaker 4 (15:36):
Of them and everyone? But you know, when you say things,
my brain did not think about it. I said, okay,
you want to share.

Speaker 7 (15:45):
And then but he've made notes on his phones, so
I said, okay, you're forgiven because you've made notes before,
you've contributed. But something just switched to me. I thought,
no one speaks over someone else like that. Yeah, so
I've also learned that I'm still a teacher.

Speaker 2 (16:00):
Were realizing, Yeah, actually that's just rude, and a lots
of people wouldn't have called that out.

Speaker 7 (16:08):
And I think what's really important was the woman that
was sharing it. She had come to another event that
I had been to and said how nerve wracking it
was going to these new networking events. She's trying to
be more visible grow her business, and for her to
talk in front of everyone was her stepping out of
her comfort zone and someone was basically disrespecting. So, yeah,

(16:28):
so it's been a good month, but you're going to
just take a little. I'm going to be in door
Cat for a few guys.

Speaker 2 (16:35):
Yes, I find your onesie and wine helps with that quiet.

Speaker 7 (16:39):
Well, I've discovered margariteas I've always and I've affected my margaritas. Okay, so,
and you literally need one of them, so make your
money in the lane.

Speaker 8 (16:51):
It all in a huge bucket, enough to knock anyone out.

Speaker 2 (17:03):
So what have I learned this week? Well, okay, so
I don't want anybody to take this as expert advice, okay,
because it's not. It's just what I learned, and it's
that me. Media actually don't always want you to be
the expert. Sometimes sometimes they just want you to comment

(17:26):
from your point of view. And I learned that because
I was invited by the BBC to comment again. So
I was actually invited back to comment about the to
comment about the budget So when I was asked to
do this the first time, do they know how little
I know? And I don't know whether they did or not.

(17:49):
But when I was invited back again, I'm thinking, well,
I don't know any more than I did last time.
I'm not a financial person, I'm not a budget person.
You know, I deal with people. I did with business people.
So I thought, well, okay, well they knew what they
got last time, so they're not going to get They
must know they're not going to get anything different unless
they've forgotten who it is. But I took the opportunity
to ask and just say, you know, why did you

(18:10):
invite me back? And it was actually because they didn't
want at that point, they didn't want an expert on
the budget. They didn't want that sort of political finance expert.
What they wanted with somebody who could join a dot
or a line, however short or thin. That line was
between my passion and my area, which is sort of

(18:35):
micro businesses and what was happening in the budget. They
didn't want me to be or expect me to be,
an expert on the budget. And that's just something that
I learned. Also, the other thing is that I can
if you say, now, you may not think this when
you're listening to me. Now I think, and she's rambling
on again. But if I'm asked talked for twenty seconds,

(18:56):
I can talk for twenty seconds, which means they haven't
got a cut it and all that sort of thing.
But it was that really that I didn't feel at
all confident because I'm not an expert in that. But
that was okay, Yeah, that was okay. That wasn't what
they wanted.

Speaker 4 (19:10):
They wanted you for your energy and your condodation.

Speaker 2 (19:13):
They wanted because I could join a very small dot
between something in the budget and my and my area
of expertise and my passions, right, And that, I think
is just something to bear in mind if you are
invited by the media or you're putting yourself forward maybe
to make a you know, made me to say something
that you don't have to know everything about wherever it is,

(19:35):
you know, the budget. If somebody asked me to speak
about the budget or the chancellor, or or fiscal policies
or anything, well to forget it. But that wasn't what
they needed. I made an assumption and it was wrong. Yeah,
So that's what I learned that's good.

Speaker 4 (19:50):
That builds your confidence as well, because then you know.

Speaker 2 (19:53):
That, oh I'll be showing off for weeks.

Speaker 7 (19:56):
Yeah exactly, I keep sharing it all of the other
places that you could go, not as an expert.

Speaker 2 (20:01):
Now, yeah, definitely has nothing. Give her a go.

Speaker 3 (20:11):
It's a selling point about anything, cat.

Speaker 2 (20:17):
Food, dog, doesn't it. Okay, there we go again. So
now I'm stuck with this one actually, but I'm hoping.
I've got two other people in the studio who are
gon anail it. So what is your top tool at
the moment? I always feel like it always feels like

(20:37):
a little bit not okay, but never mind. What's your
top toll at the moment? It could be pen and paper,
it doesn't matter. It could be a piece of software.
What are you finding is helping you in your business
right now?

Speaker 6 (20:46):
Okay, So it's a piece of software called Apron. So
Apron have been around for two years now, they've got
funding and what do they do. They simplify the payment
processes by capturing invoices, capturing information on WhatsApp. So if
you were sending your invoices or your seats on WhatsApp,

(21:09):
it will capture it and put it into any software,
any accounting software.

Speaker 2 (21:13):
So is this primarily mean it sounds like it would
do all sorts of things, but is it primarily an
accountancy software? Possibly?

Speaker 6 (21:21):
But it's actually for businesses, right, Okay, So it's for businesses.
Apron to make the processes so that you could pay payroll,
you can pay suppliers. It's all captured there. It's also
you can send invoices from it.

Speaker 3 (21:35):
You can.

Speaker 6 (21:36):
Yeah, Basically it's a payment system and it can map
into most accounting softwares like quick books zero.

Speaker 2 (21:45):
So is that what we use? So when I'm uploading
things to you, Yeah, because Mickaely's my accountant. So when
I'm uploading things to you, pressing all the wrong buttons
and swearing a lot, that's only because it's me. I mean,
this is quite simple, this piece of software. It's unbelievably simple.

(22:06):
Is that what we're using? Is it Apron or is
it something else?

Speaker 3 (22:08):
No, Apron is something else.

Speaker 4 (22:10):
Okay.

Speaker 6 (22:11):
So for instance, that you're on the go and you
can't download the zero app or you don't get on
with it, you can just then send in receipts on
WhatsApp to your accountant or to your bookkeeper and they
just they'll have Apron app on their phone. It will
capture it and put it straight into the system like
a third party piece of software.

Speaker 4 (22:33):
Wow.

Speaker 6 (22:34):
Yeah, it's almost like an AI kind of system that
we'll say, all right, that's a receipt. I'm going to
move that into your ZERO system. It's like third app.

Speaker 2 (22:43):
Right. So this is for people who are running systems,
maybe receiving things from clients, whatever that may be. This
is something that they can incorporate into their system to
move things from one place to another exactly to make
it easier for them and they clients.

Speaker 3 (23:00):
Exactly it right. Not everybody gets on with certain systems.

Speaker 2 (23:05):
Yeah, yes, because some clients may not be able to
load stuff into Zero or load stuff into other things. Also,
sometimes we need to go through approval processes that coat
do you know? Yeah sometimes No, I wasn't thinking that
was just thinking sometimes we need to So say I'm
writing something for a client and I need for a

(23:26):
newsletter or something, and I need them to go yes,
I like that. That's fine. There's an approval process that
has to happen, and you can't always or they may
need to make a change. Yeah, that's true, and it
can't also you know, it can't always be like yeah,
all right, love that will do. Sometimes it needs to
be formal, doesn't it. So okay, so potentially it could
be for that sort of thing. If you will fit

(23:47):
into any process that you need to run.

Speaker 3 (23:49):
Yeah, exactly right.

Speaker 6 (23:51):
Might make life easy for you, especially if you're doing
your own bookkeeping. Yes, you know, and receipts get lost
all the time, if you just take a picture of
it to yourself on WhatsApp and then.

Speaker 2 (24:01):
Just right, okay, so that's apron apron. Okay, Well you've
got a shout out on the women a Business radio
show today.

Speaker 7 (24:07):
Guys, if you'd like to sponsor the show, you can
send your.

Speaker 2 (24:16):
Send your money this way. Claire, what what's your top
tour would you recommending at the moment?

Speaker 4 (24:25):
Well, I am a huge fan of our friend chat
ept and.

Speaker 2 (24:31):
Now now look what's written here.

Speaker 4 (24:34):
Now look, I'm going to I'm going to I'll start
talking about something else.

Speaker 7 (24:40):
When you said a pen and paper, I was thinking,
I do really love my a one whiteboard in my office.
It's on wheels that for me to be putting what's
in my brain onto a massive whiteboard. And also when
I need to do things I can't lose it. It's
the one place I can something on and I know

(25:01):
where it is. I'm not going to lose it.

Speaker 4 (25:03):
For me, that is a big It was one of
the best investments I've ever made. But I do love
a pen and paper.

Speaker 2 (25:10):
But chat GPT tell us, tell us what you like
about chat GPT.

Speaker 7 (25:14):
Well, I like that I can train it, and I
can train it to I don't use it for a
lot for business owners if you're doing your own marketing.
Obviously a lot of people are using it for their
copy and their newsletters. Most of the time I'm writing
them myself because as a coach, people have to get
to know me. They need to know my writing. But

(25:37):
what I can train it to do is think like
me to a certain point. And so I've been doing
this new thing with clients about their marketing strategy. And
last week I was using it and I was training
it as I was putting the prompts in. And again,
you have to train yourself to how the prompts go in.
So I'm like, you are the world class marketer for

(25:57):
seven figure businesses and you know how and I just
make it all up with give them the role. But
it got what I had in my brain, and I'd
given it all the templates of this marketing strategy and
the know how this business was grown, the opportunities it
gave its dream clients, etc. And then I said, now
I want you to finesse this every single bit because
I'd trained it. It was coming back with even better ideas.

(26:19):
But it was like I had given it in the
idea and then I've managed to train it to give
thirty pieces of content ideas for Instagram and LinkedIn and
ten emails.

Speaker 4 (26:31):
So my clients were like, this is so literally my
work is done.

Speaker 7 (26:36):
Yeah, I can just plug it in, but I just
gave the topic ideas and you know, whether it was
top of the funnel nurturing and you know that kind
of thing, and then they can develop it from there.
But I've been able to train it to do that,
and it took ages. I mean, it did take patience
with AI, but I love it. It's just like amplifying

(26:59):
what my brain does already.

Speaker 2 (27:02):
And my top two recommendation also is chat GPT, but
I'm going to come at it from a different angle.
But I just want to hit on something that you
just sort of expand on, something that you were talking about,
which is I give it this idea, I give it
these ideas, and then I say, it's this top of
the funnel or where is it? And that, I think
is where people come unstuck with chat GPT is they assume.

(27:25):
And I see so much of this people on substack,
on LinkedIn or whatever, going oh, isn't it terrible? We're
not going to be writers anymore and now it's taking
our jobs and all of this sort of thing. You
can't just go write an article on that, I guess
you can. You can just that it is rubbish. Yeah,
but it's utter rubbish, rubbish in, rubbish out, and that

(27:48):
unless you actually know what you're talking about, really know
what you're talking about, unless you can look at it
and go, do you know for that client, that is
all that's not quite right, that doesn't quite fit. It's
not going to work. Yeah, it just it just isn't

(28:09):
It's like giving It's like giving somebody a calculator or
as say, you know, a computer that works out mathematical
formula and then expecting it to come up with Einstein's
theory of relativity. It's not going to It has to
have been an Einstein by the way did get help
with the maths. So you know, you have to be
Einstein in the first place. Using chat GPT is not

(28:32):
going to turn you into Einstein. It's going to help
you generate your ideas and maybe demonstrate them better, but
it's not going to change your brain. And I think
that is a perfect That is a perfect example. You
have to know what to put in exactly.

Speaker 7 (28:47):
And like you say, like when I was creating finessing
the you know all of the parts of the marketing strategy.
I knew exactly which bits weren't going to fit. And
if I didn't have that experience.

Speaker 2 (28:58):
You can't. You cannot, you know, because people say, oh, yes,
you could do this in a program, you can get
it to write your posts, and yes you can, but yeah,
sort of, you really do have to know what you're
talking about. And in fact, it's I think if if
if you don't, it's probably one of the quickest tools
that will show up, sort of the done in Kruger effect,

(29:20):
ever so done in Kruger. Yeah, you know, people who
are really really stupid but don't know it too stupid
to people are too stupid to know as stupids they are.
It's people who if people have never done any marketing before,
they've never done anything written a book or anything like that,

(29:42):
and think, oh, I know, I'll get you in and
I'll get chat chipet to write a book.

Speaker 4 (29:45):
And then they leave.

Speaker 2 (29:47):
Yeah, and then I'll know what worries me. I write
with dashes, I do. I write with that. I always
have done. I write with dashes.

Speaker 4 (29:57):
I know that's that's playing my mind because.

Speaker 2 (30:00):
It's not just I have I have written with dashes
for years.

Speaker 7 (30:05):
So if you were writing with dashes, it's okay, because
then it's showing up. But you can tell sometimes there's
too many dashes, or it should be a bracket or
a comma.

Speaker 3 (30:14):
Yeah, that's true.

Speaker 2 (30:15):
It depends what I'm writing. If I'm writing on if
I'm writing something on social media, I'm doing notes on
substack or that sort of thing, I will tend to use.
I will tend to use dashes because I find it
quite a nice way of maybe emphasizing or splitting up
some text without actually adding lines in so where sometimes

(30:37):
you might have needed a separate line or even a
not quite a separate paragraph, but you may have needed brackets.
I think it makes it easier to read but anyway,
my thing with chat gipitting what I've been doing with
it is actually using it as as an administrative tool,

(30:57):
as a way of sorting out basically my projects and
my to do lists, which are legion, I have to say,
and actually getting it to do that. But I've hit
a barrier with it because I didn't set it up properly.
I didn't know that it could do this. So I
went in just then and I put in, this is

(31:19):
what I've got to do, and I want you to
do that, you know, and we sort of between us,
the two of us, me and chatter GPT. I have
a very interesting dialogue with chat g.

Speaker 4 (31:29):
Hi morning talk to them like.

Speaker 2 (31:38):
Please and thank you. But it knows how I think,
and now it makes jokes knows how I think, and
now it makes jokes in things. Some of them are hysterical.

Speaker 4 (31:53):
That is brilliant.

Speaker 2 (31:53):
I'm thinking of publishing them because some of them are
really really funny. So good do that with my things,
like my to do list, and we'll call it like
my project manager and just sort of managing my workload
because it's sort of evolved with me. Let's try this
out all and can you keep that all let's add
some tasks and all, let's this is there. I tell

(32:14):
you what if I stick some dates in there. I
hadn't actually told it what I wanted it to do,
and it started to get confused. So when I was
looking at the tasks that I had, you know, so
I say, give me the task that I have to
do today, and what they weren't all coming up? Well,
it's so good. If I have to remember what's supposed
to come up to in order to get it to
come up, I might as well. You know the point.

(32:35):
The whole point is lost, isn't it. And so I
actually said, his name's Finn, he has a name. Okay, Finn, Finn,
why isn't this working? You're missing stuff? Why isn't this working?
And he came back and said, you need to you
need to start again in a separate chat with me

(32:57):
and set it. And we now know what you want.
We know that what the parameters are, we know what
information you need to get out and how you want
to put it in. We need to start to gain
fresh and so that is it really is. You need
to be really clear about what you want to get
out and how you're going to be putting it in
so that when you set it up and start training it,

(33:19):
you've got you sort of You've got that there, and
it's the same as anything else. You know, if you
think about getting say, you know, a PA in the office,
and you just like shout a lot of stuff, yeah,
in all sorts of different ways, from all sorts of
different directions, and then expect this poor person to be
able to give you all of this information out in

(33:39):
an organized way. You wouldn't be able to do. So you
need to give it a job description. Okay, yeah, you know,
who am I? What are you expecting me to do?
How are you going to give me information? And how
do you want it back out? What's this going to
look like?

Speaker 3 (33:51):
Yeah?

Speaker 2 (33:52):
Do you want it as a download? Do you want
it here? Do you want it there?

Speaker 3 (33:55):
Yeah? Wow.

Speaker 2 (33:56):
So if you're finding that something in chat GPT has
worked for you, it's your full try starting again, Try
starting again. But if you're going to have, if you're
going to have like a personal assistant like this with
the memory, the memory like this is only in the chats,
it's not in the what are they called the like, No,

(34:19):
there's there's some stuff up not personal GPTs, but where you.

Speaker 4 (34:24):
Oh, do you mean the other versions like the four
point zero No.

Speaker 2 (34:27):
No, no, no, this is this is a really boring conversation.
So you can put you can put stuff into a chat,
or you can set up a special GPT. You need
to do your to do stuff in your project management
in the chats, because that's where the memory is. The
other stuff. You can set up a job and that

(34:48):
you can get that job repeated all the time, but
it doesn't have a memory. It starts fresh every time.

Speaker 7 (34:54):
Right, I get where you're coming from. Write that with them.
With my new I've got this coaching program where it's
one hundred and eleven days that I support someone. It's
all about productivity and I got I trained it to
get the goals and then every single day there's a
daily action. But even training it to understand that day
one is this date, Davis. It took a while, but

(35:15):
you're right, Like starting again with the new prompts, it
was so much more successful.

Speaker 2 (35:20):
So it sort of use it twice if you like,
so you can almost use it to train the trainer. Yeah,
you know what is this going to look like? And
also to start thinking about your process. So I realized
as I was going through this, and this took a while.
I mean, this probably took me two to three weeks.
And I don't know. I wasn't sat there, I wasn't
getting up at six in the morning, and still sat
there at night for six weeks. But as I was

(35:42):
starting to use it, it probably took about two to
three weeks to realize a to actually sort my own brain. Now,
how am I sending in tasks? What do I need
tasks to do? How do I want them tagged? Okay,
you know, and to realize that actually it's so good
having a task. I want something where I can go
in and go what do I need to do before
I leave the house today, and for it to know

(36:04):
that today is a radio show day. Therefore I need
to print that out, I need to get that and
I need to do this before I go. And that
is so valuable. Yeah, yeah, it's just so valuable. It
is I need to have in my hot little hand
these things.

Speaker 4 (36:22):
Yeah, I love it. I love it.

Speaker 2 (36:24):
So it's all a real learning process. I stick with it.

Speaker 3 (36:28):
Okay, so very good.

Speaker 2 (36:30):
Top challenge this week.

Speaker 6 (36:33):
Okay, mine is letting a team member go, which is
out of your control, meaning that they want to leave
because of personal reasons that I found very hard, and
I kind of say that when they've been with you
for a while, it is hard. It's almost like you
go for a grieving process that they're not there in
the office anymore, and the team you know you've got,

(36:56):
the morale of the team changes as well because the
person you know had such an impact within the company.
But it wasn't because we wanted to. We kept saying
to her, Look, how can we make things different? How
can you change things? If you've got a good team member,
it's like, yeah, kind of crucial that you do say
to them, if there's anything I can do to help?

(37:19):
Is there anything we can you know, change or help
with anything if you know that they're a key member.
But it wasn't because of that. In fact, they were
very emotional for leaving, but it was on a personal
basis because you're almost, like I was saying about being
a leader, you almost make them your fad.

Speaker 3 (37:38):
Everybody becomes a family.

Speaker 6 (37:40):
We're with each other nearly every day, eight hours per day,
so it almost automatically becomes family. So yeah, so it's difficult. Yeah,
it's always out of your control. That's what I found
was the top challenge for me. I don't you know.
I don't like it when members leave, even though it

(38:00):
is a personal and she has to.

Speaker 3 (38:01):
Do what she has to do.

Speaker 6 (38:03):
But I always say to them, if they're a good member,
the door's always open that opportunity. She started off as
an apprentice. Oh wow, So she's been with us as
an apprentice and then worked her way up.

Speaker 7 (38:14):
So well, doesn't that show you how great your business
is that you've been able to attain somebody that you
highly value for that, Yeah, definitely.

Speaker 6 (38:24):
I've got my longest member is eighteen years now. But
she went and had her twins and then came back.
And I've had members that have gone, done things come back,
So that's always a good thing.

Speaker 7 (38:36):
It's because you're a great leader, not exactly, that's it.

Speaker 3 (38:39):
That's what I was saying.

Speaker 2 (38:41):
So, yeah, it can, it can. It's quite easy to
take stuff personally when it isn't personal.

Speaker 3 (38:48):
It's just not exactly.

Speaker 2 (38:50):
And sometimes I guess great leaders also have to let
people go, don't Yeah, they do. That's what I found
hanging onto their ankles, their.

Speaker 3 (39:00):
Aprons.

Speaker 6 (39:01):
You see what I did.

Speaker 4 (39:04):
Night Like.

Speaker 7 (39:08):
So clear you had a challenge this month yeah, I
think the biggest challenge I had. Obviously as a coach,
it's not my job to rescue my clients.

Speaker 4 (39:17):
Yes, I am there to support and help them to
fire their own way.

Speaker 7 (39:22):
I had a client last week really in a spot
of bother and it took all of me not to
go and rescue her. Like she's worked with me for
a long time as well, you know, two years for
a coaching clients quite a long time, you know. Yeah,
And I've seen her. She has had so many wins,

(39:42):
some of her dreams are coming true. She's done so well,
and then I'm really unfortunately this big thing happened for her,
and I literally just wanted to go, Okay, well, i'll
tell you what.

Speaker 4 (39:51):
I'm going to drop everything.

Speaker 7 (39:52):
I'm just going to run to you and I'm going
to be able to sit with you, and I'm going
to do this, this and this' and the if I
did that, the challenge that's going to actually make her
the CEO she needs to become.

Speaker 4 (40:06):
I would have taken some of that transformation.

Speaker 2 (40:08):
You would have taken confidence, wouldn't Yeah.

Speaker 7 (40:10):
Definitely, I think she wanted, you know, so I need
to speak to you. And I did a call with
her obviously, because you know, you want to talk things through.
But it took so much from me not to tell
her what to do because she was in crisis, you know,
like you just want to take some take some of
the I really just wanted to take some of the
pain away and just make things easier for her. But

(40:30):
I knew that if I did that, that's not supporting that,
that's not being the best coach I can be for her.
It's about her transformation in what she's going to learn
through this, And I just kept saying, this will be
the making of you. Just watch now. Luckily a few
days later things have eased up, and think, you know,
she's got such a direct sort of path. But at

(40:51):
one point I did say to her, no time for
pity party. Now you have got to fix up and
look sharp. And then a few days later she went,
I said, are you okay?

Speaker 3 (40:59):
Yeah?

Speaker 7 (41:00):
Said I was a bit savage, wasn't I? Because I
was like trying to gear up and just be like,
this is this is like the you know, the poo
has hit the fan. You have really got a step up.
Now are you going to give up? Or you're going
to keep going? And she just this fighting spirit. You know,
when you're running a business, there are going to be
times where you are up against it and you get

(41:20):
that choice, you get and you get an easy way out.
Sometimes in that point, do you think we'll actually No,
I want it enough. I'm going to keep going. And
I'm just so proud of her. So things are settled
down for her. But the challenge for me was, you
are a coach.

Speaker 4 (41:34):
You are not a friend. You're not a fan.

Speaker 7 (41:37):
You are and like you said, you know that your clients.
You know, I adorer because she's so amazing. I'm so
proud of her, but I'm not that I'm her coach, You're.

Speaker 2 (41:46):
Not her partner. Not very It's very difficult, but I find,
you know, with helicopter coaches and helicopter mums, so just
take away your I didn't have a helicopter mum. But
they take away your own sense of power, don't they,
and that you can actually achieve it.

Speaker 7 (42:06):
Yeah, yeah, absolutely, yeah, I had to know. I think
I'm really good at it when it's not crisis. But
for me, because of you know, my background, which is
another story, but there's a switch in me that goes
this is how activated.

Speaker 3 (42:21):
Yeah, I'm like that.

Speaker 4 (42:22):
Okay, I'm going to rescue you now.

Speaker 7 (42:24):
Yeah, no, this is not that's not what you had
to step back and let her Win's.

Speaker 2 (42:31):
That's really powerful, isn't it. That's a real thing.

Speaker 3 (42:34):
That yes, it's a learning curve.

Speaker 4 (42:38):
Well done done, Oh thanks, well done to her too.

Speaker 2 (42:43):
My top challenge this week is actually getting really frustrated
with myself because I'm really bad organizing meetings. I haven't
had any meetings with the team this week and we
really need to have that. And I've got messages coming
through going oh, you know, have you approved the you know,
the copy for this going out on the big show stuff?
And I hadn't. So I'm sat in bed this morning

(43:05):
at seven o'clock doing it and it's just mate sometimes
making those meetings happen, especially when I'm in one of
my indoor cat moments, i really don't want to talk
to anybody. However, I've sort of I've sort of found
a problem, solved a problem by actually anchoring it to
something else. So once a week I'm now going into
my wonderful accountants where I'm spending time, spending quiet time,

(43:32):
so not rampaging around the office disturbing them, but just
sitting down and getting my books done, just getting this
stuff done, because there's certain things on my books only
I can do. I just have to do them. I
can't give them to anybody else. I have to do them,
except I don't. So I thought, right, well, okay, I've
set this, if you like, as an anchor, and I've
got that support. So I've got that anchor. So actually

(43:53):
what I can do is anchor a team meeting to
it beforehand, not going to do not having it in
the same place, but it's going to be before before
I head there. I'm just going to do that, and
that sort of puts the whole lot together and so
it gets it all out the way, but it sort
of does, and then one is automatically connected to the other.
So it has been a bit of a challenge and

(44:15):
I've been beating myself up for the last four days,
which I'm very good at, by the way, top skill
so habit stack in, yes, by doing it with that,
but also taking it outside of my normal office home
environment and doing it where it's connected to somewhere else,
because I know that Michael is expecting me in that office,

(44:38):
so I'm going caller, So I'm going today, so I'm
going so by adding it into that, I've sort of
stopped beating myself up. So there we go. That was
the top my I'm not sure if that was my
top win. Now am I going to do? Okay? So
what are we reading or listening to at the moment.

Speaker 6 (44:59):
I'm just relaxing in the evenings now, I'm not doing
anything relating to business because I want to try and
shut the doors more at five o'clock or six o'clock.
So I joined a book club locally.

Speaker 3 (45:09):
I really love it.

Speaker 6 (45:10):
And I've been reading a book called The Dinner Guest
by BP Water and it's got some really good twists
and turns. So it's nothing to do with anything relating
to business, but it's a kind of murder mystery, and
I'm really into murder mysteries.

Speaker 2 (45:25):
Oh hang on a minute called The Dinner.

Speaker 6 (45:28):
Guest by BP Water, and I listened to it on
audio and I've listened to it in the car. I've
listened to it well outside of the shower, not physically
in the shower. I've listened to it in the evening.
I thought, yeah, do you know what, I'm not going
to turn anything on the Telly I'm just going to
listen to my audio and it's got those gripping things

(45:48):
in it, and I just think, well done to the author.
It's but now I don't know if they're going to
do a sequel because it leaves you hanging.

Speaker 3 (45:56):
Oh, I don't know.

Speaker 2 (45:57):
I don't, but I don't.

Speaker 6 (45:58):
I know, but I don't know if there's guying to
be a sequel. But if someone out there knows that,
I'm not.

Speaker 2 (46:04):
Going to read it. No, no, no, no no no.
I always feel if it's a murder mystery, it's not
a mystery if there's no conclusion.

Speaker 6 (46:16):
There is a conclusion who the murderer is. There is
a conclusion whether who the murderer is and stuff. I
can't tell you about it, but it is. I'm going
to give you a clue. It's not what you expected.
And then someone is finding out about that's not so expected.

Speaker 8 (46:35):
I'm sorry, spoiler, just got lost.

Speaker 2 (46:40):
When you read the book. I would love to.

Speaker 3 (46:42):
I love BP water. If you're out there to write
the sequel, I'm going to.

Speaker 2 (46:47):
I could put this into gptuarized read a book, no end.

Speaker 6 (46:59):
But for yourself, there's lots of time where you have
to feel like you've got to work. You know, if
you're going networking and you're in the office and you've
got a team and you're doing things like that, please
well be and listen to something you enjoy.

Speaker 4 (47:13):
Yes, yes, And I echo that because there's one thing.

Speaker 7 (47:17):
If you're writing your own social media content or anything,
if you're being creative. People that are in business, they
think we're going to read loads of business books and
then you forget how to tell stories. And that connects exactly.
So reading fiction is a game changer when it comes
to writing that stuff for your business.

Speaker 2 (47:36):
And it's one of the things I talk about to
people when they're coming to exhibit, not necessarily just for
the first time, but to exhibit the women in Business
big show when they haven't got, you know, lots of
pull up banners, lots of leaflets, lots of business cards
and branded gonks and whimsies. You know, don't worry about that.
If you're going to get it, fine, But if you're
not what people want to know and hear about, it's

(47:59):
your story. So think about how can you show people
part of yourself? How And it doesn't matter who you are,
you know, you don't have to be making anything. You
don't have to be a business coach, anything, accountants, it
doesn't matter. You will there will be a story somewhere
along the lines. It's about your startup and where you've
come from and how you work with people. There's always
a story. Yeah, So find a way of telling your story. Pictures, crayons,

(48:24):
I don't know, stick sequence on something with some glue.
I mean, it doesn't really matter as long as you
find a way off. I tell you what, doing something
different because your story will be unique. Yeah, it's unique.

Speaker 7 (48:36):
You said that as well when you signed up to
the exhibit. Because I've got a great idea and I'm
really excited, and it's the first event I'm dragging my
husband to know he's he offered to help.

Speaker 2 (48:47):
I'm really really good. So what am I reading or
listening to? I tell you what I've got dragged in.
I have a huge sense of injustice. I just it
doesn't have to be effected meet directly. I just have
this thing about injustice and I've only recently recently realized that.

(49:08):
And I am just watching what's unfolding with Trump in
the States and what's going on, and it's the one
thing I'm not going to talk about that. But the
other thing that it has done is actually sort of say, reawakened,
But it's awakened an interest in politics and structure. I

(49:30):
used to love ancient history. A lot of that is
around sort of political and organizational structure, and it's just
it's it's sort of reawakened that interest. So for that,
I'm grateful. I'd be equally grateful if they would just
or disappear off the planet, but at the moment, that's

(49:51):
not going to happen. I reckon about six weeks.

Speaker 3 (49:54):
Yeah, so wowow or powerful?

Speaker 2 (50:00):
Anyway, what do I know? I'll tell you what. The
pair of them there, The pair of them have been
around for long enough, haven't they? So? But goodness me, okay,
this is a good job. If we were over there,
he'd possibly be coming to hunt me down there. I
don't know. I mean, I'm not particularly important, am I.
He wouldn't even know it, but somehow he'd probably find

(50:21):
that somebody had said they didn't like him. Did you
get that?

Speaker 4 (50:24):
We can be grateful that he's sparked that interest back
in you though.

Speaker 2 (50:27):
Yeah, Actually it's quite it's quite interesting how it sort
of got me back into looking at that. So there
we go top win this week. You sut with you, Miquel.

Speaker 3 (50:40):
Okay, So doing something small has a ripple effect.

Speaker 2 (50:44):
Okay, okay.

Speaker 6 (50:45):
So what I did was I did something for this
young lad and now I'm doing the whole of his
mother's state accounts and his family state accounts, just helping
him out, as he said, because if you didn't help
me out, I wouldn't have gone, you know, I wouldn't
have been able to keep my self employed job going,

(51:07):
you know. And I've passed you over to my mom,
I passed you off to my family, and it was
just that kind of act of kindness that I wanted
to help him get on that road of being self employed.

Speaker 2 (51:19):
That is.

Speaker 3 (51:20):
Yeah, it's been amazing this week, just coming through.

Speaker 6 (51:24):
So it just means even if you do something small
and I mean and even if you don't charge, or
you're doing something in the community, it has a ripple effect.

Speaker 7 (51:35):
Yeah.

Speaker 2 (51:36):
Yes, oh I love that. Well done, Thank you, well done,
thank you. What's your top win?

Speaker 4 (51:43):
I killed someone with kindness yesterday.

Speaker 7 (51:45):
I didn't actually kill him, but I did have and
again I won't say the details, but I had a
situation with someone that caused me to feel very small,
or they wanted me to feel small, and it was
very disrespectful and I was dismissed. And it was the
second time in a week. There's another story about something else.

Speaker 2 (52:06):
Same person, no different, Oh okay, but it really.

Speaker 7 (52:10):
Got to me and I had to have a little
cry actually, and I was thinking, oh God, I feel
like I'm in the playground at school. But then I
remembered who who I am and that I can either
I can do it two ways. So I killed it
with kindness. There's some wonderful things about this person. I
copied them into the email, showing the reported written. But

(52:33):
I just think that we have to remember that sometimes
when people aren't very kind, it's a then problem. And
what I teach it was a I could tell that
that person was feeling insecure. I'm just being really friendly
and they didn't have to react like they did because
it was anyway. I'll tell you a fair the story.
But it just made me remember that it doesn't mean

(52:54):
that I'm inadequate or who I am.

Speaker 4 (52:56):
So I just remembered who I was and just killed fit.

Speaker 8 (53:00):
Yeah.

Speaker 2 (53:00):
Yes, because it can be so difficult, can't it. Yeah, Yeah,
I know, it's sometimes it's difficult dealing with I suppose
that's criticism nastiness, yeah.

Speaker 7 (53:12):
And I think it was that when sometimes when you
are I have to be my biggest, boldest self, right
as I say, my most vivid self, because that is
my brand. That's how I help people. But that is
also me unless I'm being an indoor cat, but I am.
I was approaching that situation as myself. But that is

(53:32):
also with a great big cart and help and wanting
to support whoever I'm meeting, and that sometimes can make
people feel really inticure because it's like I'm holding a
mirror up to them and you can either go, oh,
I'm inspired, or you're going to beat yourself up. And
I'm thinking, well you probably need someone my coaching. Yeah,
you know.

Speaker 2 (53:52):
And it's you know, when you look at people being nasty,
taking time out of their day okay to be nasty
on social media or be nasty to people, So it's
not just like a backlash gone all bump. They're actually
they've taken trouble and time.

Speaker 4 (54:06):
They're in pain.

Speaker 2 (54:06):
If they haven't got anything to do, they haven't got
their own passion. I haven't got time for all of
that stuff, if I I don't like what you've done,
actually fine, jog on. And sometimes you know, and I
see people commenting on stuff that doesn't It doesn't has
nothing to do with them. They nobody invited them to comment.

(54:27):
It doesn't affect them in any way. It's a bit
like me writing to ITV and saying I don't like
Coronation Street and they're listing out some stuff. Just turn
the thing off. Absolutely, it's not hurting me. Bye, Mark.
I watch something else and there's always something going on,

(54:47):
isn't there.

Speaker 7 (54:47):
And the thing is is that busy women, and especially
if we're talking about women in business, busy women do
not tear other women.

Speaker 4 (54:53):
They're too busy growing.

Speaker 2 (54:56):
People up.

Speaker 4 (54:57):
And it's unfortunately it was a woman that did it.
I think that's not good.

Speaker 2 (55:01):
But I don't think that matters, to be honest, I
really I don't think that matters. In fact, if it
was another woman, if you're like, you are even more scarier.
Oh well you are, aren't you, because because you know
that there isn't a well both from the main you know,
obviously he's successful, he's a man, or he's this, or
it's that, or it's something else or they're older or younger.

(55:22):
It's actually it's it's one to one, isn't it. And
it's I don't know what we'd call it, jealousy competition. Yeah, yeah,
and need to knock somebody back. Well, you don't you know,
you don't do that unless you think this, unless you
think you know we're on a level here and I'm
punching up and I need to punch really hard because
I'm punching up. Yeah, it's always about them, always.

Speaker 7 (55:45):
Always, And I almost gat it, must have gasol it myself.
I was like, maybe I'm being too sensitive. Was like, no,
I'm recognizing my feelings, my feeling, I'm hurt. I'm going
to refill my feelings and then remember why I am
kill it with kindness.

Speaker 2 (55:58):
Yeah, exactly, do like that. I love it.

Speaker 3 (56:04):
Yeah, be my quote now, thank you.

Speaker 2 (56:09):
My top win this week. Yeah. I've I've launched a
new service. Where I say launched, I haven't really launched.
It hasn't even really dribbled out, but it's there. I've
told a few people about it, so I've I've sort
of reached the end. But I you know, when I
do newsletters and I'm writing for people, there's really only

(56:30):
so much much of that stuff that I can do
that's coming that's me. That's my stuff, and that's my
sort of direct skill that's involved with that to come
up with what it is. You know, it can be technical,
it doesn't matter. So I have decided that I'm going
to do a done with you service where perhaps somebody
in my team can be helping and supporting. Where we
are creating newsletters, but we're creating them with a business

(56:52):
owner with their marketing manager, so that it looks good,
it's sent properly, the right stuff happens, stuff is validated,
you know, it's going into people's inboxes. Stuff, It opens
properly on mobile, so it does technically what it should do.
It's laid out nicely. We'll check and we'll help them
with Okay, what sort of thing maybe should be in
the newsletter because generally, very often people will put into

(57:16):
the newsletter about what they've done and their clients or
their perspective. Clients really they want to know stuff that
helps them. Is that not about what you've done?

Speaker 3 (57:25):
It's coming up?

Speaker 2 (57:26):
Yeah, yeah, you know, sort of what what are you
you know, what's relevant to the client could be emerging,
you know, it could be emerging topics, it could be
changes in the law. There's all sorts of things that
affect your clients. So we can work with them on that,
but we're not actually going to be doing the writing.
They can do that and then we will help them.
So it's done with you service more than a done

(57:48):
for you.

Speaker 4 (57:49):
Very empowering as well.

Speaker 2 (57:51):
Yes, and that gives me the opportunity, so it takes
my bum off the seat and means that we can
take on far more clients to do that because it's
something that can be managed by somebody else in the team.

Speaker 5 (58:03):
Yeah.

Speaker 4 (58:04):
I love that. I like the congratulations on launching or
dribbling news.

Speaker 3 (58:08):
Yeah exactly.

Speaker 2 (58:10):
I just don't you know, don't mention it as I
go along. I do think it's very quietly. I don't
know micro business news. That's what it says down here,
so what I don't know. I've got it written down
on the sheet, but that doesn't mean it has to happen.

(58:30):
Have you actually got any micro business news?

Speaker 3 (58:32):
I do, but it's mainly for the UK.

Speaker 6 (58:35):
So on the sixth of April micro businesses, which are
the small businesses they're going to so you turn over
instead of six hundred and thirty two k. It's one
million K one million, not one million K one million.
And yeah, and it's still going to stay under ten staff,

(58:56):
but full time staff. So you've being classed as micro
business and your balance sheet can increase to five hundred k.
So that all happens on six April. Also the small
businesses and the medium sized businesses and large businesses also change.

Speaker 3 (59:12):
But I want you to talk about micro businesses really, hm.

Speaker 2 (59:15):
I wonder why they've done that. I have to think
about that. That's a bit of a bugbear of mine, actually,
is that I think that most I don't know what
to call them micro micro businesses. I might start calling
them founding leader businesses or lead local local founding businesses
or something. Really, you know, it's sort of turning over

(59:37):
less than one hundred thousand and don't have any employees.
But that doesn't mean that all they ever want to
do is run a lifestyle business or be self employed.
They might well want to grow but can't at the
moment from where they are. Basically see themselves in that
bracket of a million and less, because people tend to

(59:58):
see the million, don't they. Hundred thousand obviously is less
than a million, but I think people see the million
a girl. That's not for me. I don't fit there.
In fact, I don't fit anywhere. But anyway, yeah, that's
for another manifesto. Absolutely, have you got anything that relates
to micro business news? So we just moved swiftly on. No, no, okay,

(01:00:21):
neither of I let's have what about any advice? Just
moving through into the second quarter of the year, So
what are you going to be doing? What are you
going to be changing in your business? Or advice to
those sat out there?

Speaker 6 (01:00:36):
Okay, I'm going to say take time for yourself, and
I was going to say that I'm going to probably
introduce some yoga or or some mindset stuff for my team.
Because the weather's lovely now and we've got a park opposite.
I'm thinking about what we can do over there in
the bark maybe at lunchtime.

Speaker 2 (01:00:52):
You want to see the future inside team waggling their
legs around in there. You know where to go, that's
where to go on the map.

Speaker 4 (01:01:08):
Oh that's lovely though. What about you, Cliff, I've actually
forgotten the question.

Speaker 2 (01:01:16):
If you're like your advice moving forwards into into the
second quarter, and.

Speaker 7 (01:01:21):
Well, I don't actually work by quarters. I work by
thirds thirds planning model. I developed this framework where you
plan for your business from September to the end of August,
so that you're not planning for your business in the
dark cheese field, wine Christmas period.

Speaker 4 (01:01:38):
So I plan for my business that way.

Speaker 2 (01:01:39):
That doesn't work for me because it's always a wine
cheese field period.

Speaker 4 (01:01:45):
I've lent you, yeah, but I was, So that's for
me going into quarter two.

Speaker 7 (01:01:52):
But I would say my biggest piece of advice is
to trust the void and not take on anything just
to have something, because I think sometimes we have great,
big gaps and instead of we say yes to things
out of fear when actually we're supposed to have that
space to work on ourselves or other foundations in the business.

(01:02:13):
And then when something magic arrives to fill that space,
we can say a big fat yes.

Speaker 4 (01:02:19):
So trust the void and hold your nerve.

Speaker 2 (01:02:23):
I like that. I like that very much. Sometimes one
of the best things you can do is put a
post it note on your forehead that says f off.

Speaker 4 (01:02:31):
Yes, okay, don't move, don't say yes to anything.

Speaker 2 (01:02:35):
Yeah yeah, yeah, I like that. Okay, Now I actually
I have a piece of paper I wrote stuff down,
which surprised me as well. And I just wrote something
really really quick, and I thought, I'm not quite sure
what that means, if it's even relevant, just a part
of old you know two that I've crocked out, really
but I thought, actually, I'll say it, and it's just
what came to my mind. And it is keep going

(01:02:57):
and adapt.

Speaker 7 (01:02:58):
M I like that.

Speaker 2 (01:02:59):
I think there's lots going on at the moment.

Speaker 1 (01:03:01):
There just is.

Speaker 2 (01:03:02):
There's lots of doom. There's lots of gloom, there is,
there's lots of stuff both here, over the water everywhere else,
you know, with the I resisting this morning, to the
impact of tariffs on here and inflation and whatever, and
it is just keep going and adapt. We'll all be fine. Yeah,
we will be Yeah.

Speaker 7 (01:03:20):
Well, and we always have I mean always hass have
there been how many COVID Well, you know how many lockdowns?

Speaker 4 (01:03:27):
Well, it's going to be fine.

Speaker 7 (01:03:29):
And I think as well, we've got to think of
a business life or even life as a big ocean.
And you're going to have storms, You're going to have
big waves. Just trust that your ship can weather the storm.

Speaker 2 (01:03:39):
Just keep doing that, Just keep moving, Just keep moving.
Forwards or stand still every now and then stand still
but keep going and adapt love it right, Okay, So
thank you so much, folks. Thank you to my co
host Mickey from a Future Insight. Thank you to our
lovely guest Claire Hill from Claire Hill Clear Hill dot

(01:04:00):
co dot UK. Isn't it Tlai Hill dot uk dot
UK always different?

Speaker 3 (01:04:04):
Is weird?

Speaker 4 (01:04:05):
They won't let me have co dot uk.

Speaker 2 (01:04:11):
Dot UK. We will be back with the Women in
Business Radio Show. Thank you so much for listening to
us and we'll see you.

Speaker 1 (01:04:19):
Also, tune in next week to the Women in Business
Radio Show for more stories, ideas and inspiration to help
you grow your business