Communication (Part Three) - Summa Sessions

On today’s hump day Summa Session, we’re talking communication. Johnny led us off with some horror stories about communication failures at hospitals, which were extreme examples of the importance of communication. Ryan then discussed a very relevant quote, “Assume the person speaking knows something you don’t.” Our team is constantly talking to experts in their field, so every conversation should be treated as a learning opportunity. Danae then brought in the 5 love languages of graphic design and this sparked an idea of talking to clients about how they want to use each of the love languages in their projects. Chris then gave us 5 reasons why effective communication is important, and Nick finished us off talking about the importance of the other types of communication other than words- body language, tone, speed, enthusiasm. These account for 90% of the communication we have, while words are just 10%!