Working the Wow!

Working the Wow!

Good companies meet your expectations. But, it’s the truly great companies that defy your expectations and leave you saying “Wow!” Which one do you want to be? Welcome to Working The Wow, formerly The Judd Shaw Way, where we believe providing an exceptional client experience is just as important as delivering a quality service or product. From secret tips for creating unforgettable “Wow” moments to proven customer service tactics, join Personal Injury Law Firm founder and entrepreneur Judd Shaw on your journey from simply doing a “good job” to making them say “Wow!” Judd invites industry leaders to share their actionable blueprints for success that you can implement in your business today. From using empathy as a superpower to mastering the art of customer service, Working the Wow is the podcast you need to take your business and life to the next level. If this podcast made you say “Wow!,” please leave us a review or send this to someone that needs to hear it. Ready to start creating unforgettable “wow” moments for your customers? Then subscribe to Working The Wow in your favorite podcast app and join the conversation on social media at @WorkingTheWow. Have topic suggestions or questions? Email us at Wow@WorkingTheWow.com, and be sure to include a mailing address where we can “Wow!” you with some swag.

Episodes

May 5, 2023 28 mins

​​In this episode, host Judd Shaw interviews Matt Dolman, a personal injury lawyer from the Dolman Law Group in Clearwater, Florida. The pair discuss Florida's recent tort reform and its implications on the insurance industry.

Matt shares his connection to personal injury law, highlighting the importance of empathy, connection, and customer service in his practice. He believes word-of-mouth referrals are the most valuable, and maint...

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Running a law firm is vastly different from being employed by one. But what exactly does it take to build your own law firm from the ground up? How can aspiring founders gain the skills needed to succeed?

After 20 years of laboring away at large, successful, law firms, Ben Gideon knew the natural next step for his career was to build a law firm of his own. Just one small problem... Law school doesn’t teach you how to start a law fir...

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In this new episode, discover the unexpected connection between minor league baseball and the hospitality industry. Join Judd Shaw as he speaks with Joe Ricciutti, President and General Manager of the Jersey Shore BlueClaws, about the importance of focusing on small moments to create unforgettable fan experiences.

Dive into the intricate process of mapping the customer journey, from the parking lot to the concession stand, and learn...

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Creativity is a trait that is often associated strictly with subjects like art or music, something you’re born with. However, creativity is a skill that all aspects of business and innovation utilize and can be taught to every part of your team.

Creativity can be taught, but like a muscle it’s a skill that has to be exercised to grow. When your employees think creatively, you can expect your company to be ahead of the competition, f...

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    We often see stress as a negative and do everything in our power to get rid of it. We vilify the people who cause us stress, and this puts leaders in a bad spot. Why? Because you cannot lead without using stress as one of your tools. 

    When your employees become stressed and start feeling loss, distrust, or discomfort, what can you do to curb their fears and help them navigate stress effectively? Resilience expert Dr. G says one...

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    Every lawyer should continue learning, improving, and honing their skills. What’s on the calendar to help you level up this year? 

    Get ready for one of the most anticipated events of 2022: Trial Lawyers University’s Live Vegas 2022 conference. 

    Dan Ambrose is here to share all of the details, from dates, to speakers, to connection opportunities, with plenty of chances to learn, have fun, and express gratitude to your fellow...

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    Allen Tittle loves serving his community — both inside and outside of the courtroom. He grew up in Ohio, went to law school in Ohio, and now serves the people of Ohio, both as an attorney and as a passionate volunteer. 

    Allen says “there’s no better feeling” than being able to positively impact the lives of people you grew up with. But why is community so important for Allen, and why should it be one of your core principles as ...

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    Jennifer Gore has always been on a mission to improve in everything she does. Whether it’s parenting, mentoring, or running her law firm, Jennifer strives to be the best that she can be. 

    Early in her career, Jennifer was working as a paralegal while attending night school, eventually becoming the student body president. And her success didn’t stop there. She went on to found her own law firm, earning titles such as “Legal Elit...

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    Steve Moss had two passions throughout his career: one was building brands, and the other was helping build people’s careers. After brand building in his corporate career, Steve decided to start a mentorship organization to give others the tools they need to excel in their professions. 

    Thus, Executive Springboard was created. But why did Steve choose mentorship over other coaching techniques, and how can you benefit from mento...

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    It’s easy for younger, inexperienced lawyers to give in to their fear of trial and stay in their zone of safety. But the truth is, if you want to build a reputation, you have to muster up the courage to take risks and prove that you’ll fight for your client. 

    Following in the footsteps of his grandfather, Daniel Kramer had some big shoes to fill when he became a trial lawyer. During his first trial, Daniel was trying to act lik...

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    When it comes to running a law firm, there are plenty of tasks you have to balance. But ultimately, your business can’t run without clients. So, in this hyper-competitive injury marketplace, what can you do to connect with potential clients and keep your name on the tip of the community’s tongue? Darryl “The Hammer” Isaacs can answer that question succinctly: branding.

    Attorneys want great cases. But in order to attract potential cl...

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    Many defense lawyers are outstanding presenters and quick on their feet, but Keith Mitnik says they’re painting by numbers: they have a set strategy and go-to arguments. But if you can knock them off of their paint-by-number strategy, they’re lost. So how exactly do you counter their tactics?

    After practically living in the courtroom, Keith understands the ins and outs of a trial more than the average lawyer. He’s heard all of the s...

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    Resilience is key to survive in a world full of hardships. It allows you to adapt and recover from whatever life throws your way, giving you the strength to move forward, find light in the darkness, and master your fate. 

    Throughout his life, Reggie has dealt with countless obstacles. Born hearing impaired, he developed a speech impediment as a child and had to work extra hard to improve his articulation. In addition to attendi...

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    There’s one thing that fitness gyms, law firms, or any other service business has in common: customers who come to you not because they want to — but because they have to.

    Every business wants clients who are eager to partner with them, but unfortunately, that’s not always the case. Some customers are directed toward your business and step foot in the door due to an obligation. When this happens, it can be difficult to give these re...

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    How do you grow your law firm, carry on a legacy, and generate success year after year?

    Following in the footsteps of his father who fled Cuba and became a compassionate attorney, Alex De Castroverde had some big shoes to fill. As Alex learned early on, success doesn’t happen overnight. However, a few key principles will help you get there and continue scaling your firm. 

    The first step is staying true to your core values. Inste...

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    When people search on Google, they’re likely to be faced with pages and pages of choices. So how do you stand out from the crowd, ensure that people click on your website, and eventually convert them into clients?

    You have to utilize SEO strategies the right way. The first step is getting your site to the top of a search engine’s page. Most SEO strategies end after this step. You’ve gotten to the top of the Google page, so you’re ge...

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    No matter where they are in the country, clients have one expectation that defines their experience with your law firm. They want to know that you'll do what you say you'll do. How you do that can be the difference between a wow experience or an underwhelming, never-going-back-there again experience.  

    It starts with the small things you promise to do. Are you calling at the time you said you would? By following up on the ...

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    It takes more than pixie dust to shape a great culture, engage your team, and create a magical experience for your clients. 

    For Dan Cockerell, the magic began when he took on the role of Operations Manager at Disney’s All-Star Resorts. But it didn’t play out as you’d expect: instead of beginning his role as the department’s overseer, he began on the frontlines with a broom and a dustpan. 

    Dan worked alongside the other emp...

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    Imagine this: it’s 9/11, you’re the leader of a Disney theme park with ten thousand guests inside. The news of the terrorist attacks broke, and you’re scared your park could be a target. There’s also the concern that if guests get wind of the report, there could be a stampede at the park’s exit. 

    To make things worse, it’s your second day on the job, and the park has never been closed with guests inside. Which protocol do you f...

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    Disney Secrets Revealed: How to Deliver a Magical Guest Experience With Lee Cockerell

    Walt Disney World is known for captivating the hearts of guests and giving them a magical, first-class experience. But it turns out that creating a memorable experience isn’t solely in the hands of Disney. No matter what industry you’ve built your business in, you can create a remarkable experience for your clients.

    Former Executive Vice Pr...

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