The Existential Crisis of L&D with Albertsons’ Michelle Kay

What happens to an organization when learning and development disappears? It’s a question more leaders are facing as L&D teams shrink or are deprioritized, even as the demand for a skilled workforce grows. 

Michelle Kay, Head of Learning and Development at Albertsons, has a clear answer: the unique expertise of L&D is irreplaceable. Managing learning for over 355,000 associates across one of the nation’s largest grocery chains, Michelle demonstrates how L&D can be a driving force behind business success, even in the face of change and uncertainty.

Michelle’s perspective blends optimism and realism as she tackles pressing challenges like AI integration, burnout, and evolving workforce expectations. She explores how L&D functions as a critical link between talent development and business needs, offering tools for long-term growth and innovation.

Through her candid insights and stories, she shows how learning teams can remain relevant, impactful, and future-focused—despite the shifting dynamics of the workplace.

You will want to hear this episode if you are interested in...

• How L&D can remain relevant in shrinking organizations [2:10]
• How generative AI might reduce burnout and simplify work [12:00]
• Balancing alignment and innovation in L&D leadership [17:22]
• Why curiosity is key for navigating rapid change [21:00]
• The unique skills L&D professionals bring to the table [25:55]
• How to approach AI experimentation in a low-risk way [30:10]
• What happens when L&D teams partner with AI for growth [33:30]

Resources & People Mentioned

• Generative AI tools (e.g., ChatGPT, AI voice generators):
  Explore ChatGPT | AI Voice Generators like ElevenLabs
• Malcolm Gladwell’s Revenge of the Tipping Point audiobook

Connect with Michelle Kay

• Michelle Kay on LinkedIn

Connect With Red Thread Research

• Website: Red Thread Research
• On LinkedIn
• On Facebook
• On Twitter

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