The Josh Bersin Company

In this podcast I discuss the evolution of AI in the enterprise and how we shift from a focus on individual productivity to a focus on multi-functional Superagents. In HR, where I focus, the idea of Superagents lets us rethink our HR practices from the ground up and vastly simplify the way our company works. And Superagents bring autonomy to business.

Think about it this way in the world...

This is exciting news: soon you will be able to embed Galileo® into your own version of the Microsoft Copilot with Copilot Fine Tuning and turn your company’s AI agent into an HR, management, and leadership guru.

In this podcast I explain the new Microsoft Copilot Fine-Tuning feature, which lets you build your own customized Copilot, trained in management, leadership, and HR. I also expl...

I’m excited to publish my recent discussion with Jacqui Canney, CHRO of ServiceNow (previously CHRO of Walmart & WPP).

Jacqui describes her career and her vital role as Chief People and AI Enablement Officer at one of the fastest growing enterprise software companies in the world, and also explains her mission to enable AI for more than 3 million of ServiceNow’s customers.

Jacqui als...

This week I tell you about how the new world of corporate learning has rapidly evolved, and how AI-native learning, digital twins, and coaching all come together. It feels like a tornado has begun and all these standalone technologies are colliding, giving you the most exciting new business and career opportunity for L&D in many decades.

And for vendors and investors, I explain why I...

Hallie Condon, Chief People Officer at Chili Piper explores how the company uses AI to optimize employee experience in a fully remote, global environment.

Hallie shares how Chili Piper empowers its workforce across 36 countries by intentionally building culture, leveraging automation, and fostering transparency through innovative decision-making processes. The conversation delves into th...

After 60,000+ miles of travel and meeting with hundreds of companies, I’m here to share what I’ve learned. The simple message is that Gen AI has now gone mainstream, yet many companies are thinking about this in different ways. The current state is what we call “Stage 1 AI” focused on individual productivity, but more advanced AI solutions are coming.

Here is my discussion of where we ar...

AI vendors are building infrastructure, companies are shedding jobs, and we’re starting to witness the most rapid business transformation in centuries. In this podcast I look back on 2025 and show you where we are – with AI transformations, the job market, and the massive organizational changes in business. And I explain the Rise of the Superworker an its impact on you.

New research by W...

Hari Srinivasan, VP of Product at LinkedIn, has been building world-class recruiting products for 11 years. In this podcast Hari gives us the details behind the LinkedIn Hiring Assistant, one of the leading AI-powered talent acquisition products in the market.

Not only is Hari an amazing product leader, he also has enormous expertise in the entire talent acquisition process. He explains ...

This week I discuss the latest BBC study on AI answer quality from public data sources. As I discuss, the BBC and EBU found that 45% of news queries produce erroneous answers, so the reality has set in: public domain AI engines are neither “superintelligent” nor are they perfect.

Yet they are very self-confident. So we, as users, need to be careful.

As you’ll hear, there are three things...

In this podcast I discuss the risky business models AI labs are considering for their products and why accuracy, trust, and information quality is so so important (and difficult to ascertain). And that leads to a question we’re all asking: what are the real skills you need to flourish from AI and how does AI possibly change our mode of thinking? After all, they’re enormously “self-confid...

This week I met with dozens of HR leaders in Europe and there were many discussions about the risks of AI. AI is going to take all our jobs away. AI is going to get out of control and ruin our lives. AI is going to become smarter than humans and overtake us. AI is going to make us all more stupid because we won’t have to think.

In this podcast I debunk these fears and try to explain what...

In this week’s podcast I describe the new role of manager in the age of AI. No, managers are not going away and managers are not going to be managing agents as people. Rather a new Supermanager role has emerged: the leader who can drive transformation, lead AI innovation, and learn the details of AI to create change.

AI transformation is very much a people problem: redesigning jobs, role...

This week I discuss this ongoing trend of layoff announcements, typically coupled to “AI.” And as you’ll hear, this is quite a complex topic which gets into company culture, labor relations, and ultimately long term business strategy.

A new article in The Economist claims that “Europe Crushes Innovation” because of its old-fashioned labor rules. The point they make, which I discuss, is t...

Patricia Frost, EVP and CHRO of Seagate, is one of the most fascinating and highest-performing CHROs we’ve met.

Patricia has decades of experience as a US Army military leader, most recently as Director of Cyber, Electronic Warfare and Information Operations. How does her extensive military, warfare, and leadership experience pay off? As you’ll hear, Patricia is a hands-on leader, ready ...

This week I discuss SAP’s massive launch of AI agents throughout the suite, and the growing importance of Joule, SAP’s business agent for all employees. The architecture is now well built out and I explain how AI is permeating the ERP and HCM space.

I also discuss our new Galileo – Joule agent-to-agent integration and how MCP and a2a protocols are changing the AI space from a single “age...

This week OpenAI unleashed a new set of developer tools that let’s learning platforms (and content) embed itself into the ChatGPT platform. And they also explain how you can build agents and other learning tools within the ChatGPT interface.

I’m not saying this is an enterprise-class platform (it’s not), but the paradigm is so simple it shows everyone how AI-native learning will work.

Wa...

Listen, I’m very positive on the potential for AI to reinvent our jobs, careers, and companies. But making us all Superworkers is much trickier than we think.

This week I discuss the far-reaching implications of AI on jobs and careers, and explain why and how the new world of “no job growth” with “massive job reinvention” gives us a mandate and clear agenda as HR and business leaders.

Li...

This week I’ve been in Asia and in this podcast I describe how Japan’s economic history teaches us about AI transformation in our careers and our companies. I also describe my experience using Galileo on my 7 hour flight from Japan to Singapore.

Takeaways

• Why has Japan’s economy has stagnated since the mid-80s.
• The aging population poses significant workforce cha...

This week I discuss the broad topic of “how do we manage individual performance” while employees become superpowered by AI? Do we need a different or new process? Should we push deliver metrics higher? Or do we change the model?

As I explain in this discussion, the big change in work is how everyone is “super-charged,” enabling all of us to get more done (or higher quality) for a given c...