eCom Logistics Podcast
Get the inside perspective on how successful supply chain technology companies and e-commerce fulfillment providers win in today's competitive landscape. eCom Logistics Podcast gives you insights from the top leaders and experts to get you the answers to your most pressing supply chain issues.
Episodes
WHAT YOU’LL LEARN
- Why yard management is still one of the most manual parts of the supply chain
- How to identify if your yard is the hidden bottleneck in operations
- What causes congestion, idle time, and poor trailer visibility
- How gate delays impact warehouse throughput and carrier performance
- What “Smart Yard 3.0” means (and how it differs from traditional YMS)
- How AI improves gate check-in, asset visi...
WHAT YOU’LL LEARN
- How digital twins reduce CapEx before construction begins
- How to move AI from pilot to enterprise-wide deployment
- How to cut corporate red tape for rapid pilot execution
- How to design KPIs for objective pilot success measurement
- Why 50% pilot failure is a healthy innovation benchmark
- How to productize AI use cases for warehouse scale
- How to avoid “pilot purgatory” in logistics transfo...
WHAT YOU’LL LEARN
- Why retail is now a demand chain, not a supply chain
- How AMRs deliver 6–12 month ROI in high-variability e-commerce
- Why robotics-as-a-service changes peak capacity planning
- The real bottleneck in AI adoption: structured WMS data
- Why dashboards are dying and exception-based orchestration is rising
- How consolidation will reshape 3PL economics
- Why operational excellence remains the ultimate di...
WHAT YOU’LL LEARN
- Why balancing cost, speed, and quality is now table stakes in logistics strategy
- How to design a flexible 3PL platform without hardcoding yourself into rigidity
- The operational difference between supporting enterprise brands vs. high-growth brands
- Why scenario planning still matters in an era of tariffs, snowstorms, and volatility
- How to avoid over-engineering automation that limits long-term flexi...
WHAT YOU’LL LEARN
- Why decision quality matters more than perfect systems in today’s supply chains
- How leaders are shifting from growth-at-all-costs to margin-first thinking
- What’s actually breaking inside warehouses amid labor churn and volatility
- Where AI is helping operators—and where hype still outpaces reality
- Why explainability, KPIs, and guardrails matter for AI adoption in operations
- How leadershi...
What You’ll Learn
- Why legacy commerce APIs and EDI no longer suffice in today’s fragmented commerce landscape
- How AI and emerging protocols like MCP are accelerating the need for real-time fulfillment integration
- The structure, tools, and resources defined by OnX for seamless order management across ecosystems
- The nonprofit "business league" legal framework that keeps OnX vendor-agnostic and coll...
What You’ll Learn:
- The enduring priorities in fulfillment despite two decades of industry change: focus on the end-consumer experience and aligned people/process
- The definition and strategic value of connected commerce as a frictionless end-to-end ecosystem across sales channels and fulfillment
- Why tech integration across OMS, WMS, TMS and digital marketplaces remains the biggest hurdle to unified fulfillment
- How Essendant re...
What You’ll Learn
- How recent de minimis and tariff changes impact international customer behavior and brand pricing strategy
- The evolving complexity of cross-border returns and strategic decisions on return policies
- Carrier rate shifts: oversized fees, peak surcharges, dimensional weight changes, and their real cost impact
- Why accurate rates and delivery promise engines remain table stakes — and why most still fall shor...
What You’ll Learn
- Why sustainability wasn’t the initial growth lever and how ThredUp found product-market fit by prioritizing value and convenience.
- The pivotal shift from a peer-to-peer marketplace to an asset-backed resale model through bag-drop logistics.
- How ThredUp scaled partially automated distribution centers to process over 100,000 unique items daily.
- The key metrics that balance throughput, speed, and quality ...
What You’ll Learn
- How to reverse-engineer the customer journey to simplify complex operational challenges
- Why grounding teams in customer empathy unlocks better delivery across multi-site venues
- Cross-functional collaboration’s role in innovating under tariff pressures and supply chain disruptions
- Balancing brand standards with local authenticity in high-scale venue operations
- Embedding real-time two-way feedback c...
What You’ll Learn
- The origins of integrated parcel shipping systems and Clippership’s impact (1991)
- Why traditional carrier APIs limit cost optimization and how Sendflex’s engine solves this
- The critical gap between expected shipping costs and actual carrier invoices (north of 15%)
- How a multi-carrier strategy is essential for modern fulfillment, especially PO box and regional delivery
- - The rising complexity of om...
What You’ll Learn:
- Why supply chain must sit at the strategy table - not behind it
- How SKU discipline drives faster growth and cleaner margins
- What “AI as servant” really means in ops leadership
- Why executional control beats theoretical plans every time
- What separates founders who scale from those who stall
- How to balance autonomy and shared services in multi-brand orgs
- How ops becomes the difference between brand hy...
What You’ll Learn
- How DHL responded to USPS’s $40B modernization
- Why DHL scrapped fixed automation in favor of flexibility
- What “middle mile” scale looks like in action
- Why giving GMs shadow P&Ls boosted morale and results
- How DHL realigns pricing and sales incentives to protect GP
- The downstream risks of misjudging demand post-COVID
- DHL’s mindset shift: from prediction to adaptability
Highl...
What You’ll Learn
- What “agility” actually means in global supply chains
- How Tapestry integrates AI into allocation and planning
- Real examples of ESG in manufacturing (clean water, solar power)
- Why craftsmanship can't be rushed—and why that matters
- The role of customer feedback in design and operations
- Store vs. DC: how fulfillment strategy adapts for luxury
- How to marry finance discipline with operational innov...
What You’ll Learn
- Why energy intensity is a smarter metric than efficiency
- How one site saved $3M by predicting utility peaks
- What most people get wrong about sustainability and profitability
- Why digital twins fail in logistics—and how to fix them
- How real-time WMS and energy data must integrate
- The impact of automation on energy and throughput
- How to reframe “everything as a unit of energy”
Highlight...
What You’ll Learn:
- Why orchestration platforms are the future of 3PLs, and how they outperform legacy WMS systems.
- The real ROI of small automation solutions for 3PLs with low upfront costs.
- How to evaluate fulfillment tech and avoid costly pilot mistakes.
- What the Greenfield vs. Brownfield debate means for your automation strategy.
- Why incremental scaling is the best approach for implementing automation in 3PLs.
- How AI and rob...
What You’ll Learn:
- Why legacy OMS architectures struggle in modern fulfillment
- How orchestration is different from integration—and why it matters
- The real reason Amazon can keep its delivery promises
- Why EDI still dominates $33T in global trade—and what to do about it
- What composability looks like in warehousing vs. commerce
- How AI is shifting the scale-up model for logistics operations
- The strategic gap between syst...
Join host Harshida as she dives into supply chain technology and logistics innovation with Jason Murray, Co-Founder and CEO of Shipium. With 19 years at Amazon, where he played a key role in building Amazon Prime and Subscribe & Save, Jason shares how data, automation, and a customer-first mindset transformed Amazon’s supply chain—and how similar principles can help businesses of all sizes compete. Learn how logisti...
Join hosts Harshida and Ninaad as they dive into the future of last-mile logistics with Nicole Mazza, Founder & Chief Commercial Officer at Relay Technologies. Nicole, a trailblazer in urban delivery, shares how Relay is transforming the last-mile into the last 100 meters—leveraging hyperlocal pit stops to improve efficiency, reduce costs, and support sustainability. She also opens up about her journey from scaling Stuart...
Episode Summary
Join host Harshida as she sits down with Aaron Wilcox, COO of Luminess, to discuss the company’s remarkable transition from a TV-first business to a digital-first powerhouse. Aaron shares firsthand insights on how Luminess overhauled its logistics, adopted cutting-edge technology, and formed key 3PL partnerships to compete in the fast-moving beauty industry. From shifting fulfillment strategies to embracin...
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