Service Design YAP
Service Design YAP is a community podcast from Service Design Network UK's chapter. Each episode profiles a member of the design community, exploring the lessons they've learned on their career path and the hearing their favourite design war stories. Why did we set up YAP? Well, many designers work in isolation and find it difficult to attend physical community meets ups. The podcast provides a way for everyone to tap into the community, to learn a little about craft and careers and to feel a part of something bigger. Why is the podcast called YAP? Well thats for us to know and you to guess. We hope that these episodes inform, inspire and entertain you in equal measure. Are you a PR firm looking to position a client on the show? We're happy to consider guests if they are Service Designers and are part of the UK design community. We really love guests that bring new primary research, or new case studies to the table. We love all forms of recycling... except for podcast content.
Episodes
As the experience economy has expanded from hotels and theme parks to maternity wards and hospices, has design delivered better outcomes for people or have we designed out the more abstract parts of experiences, making them easier to measure and manage, but devaluing them for people?
In this episode we chat to Tony Sampson, reader in digital communication at the University of Essex and explore how the most fundamenta...
Does the 21st century need a new leadership paradigm? Rama Geheerawo thinks that we do. Through his work with global large enterprises, he's found that bringing a design sensibility to the task of redefining better formats for leadership has yielded "Ah Ha" moments as well as real commercial impact.
About Rama:
Prof. Rama Gheerawo is a global authority on inclusive design and creative lea...
In this episode we talk to Marzia Aricò about design leadership and Marzia shares great stories that illustrate the key to creating traction and long-term impact as a design leader.
We particularly liked talking about Marzia's experience of taking design into London Business School and the challenges that she faced repositioning design as a way to generate commercial value, rather than a form of corporate enter...
The Service Design Global Conference is just under a month away, but we couldn't resist grabbing time with design podcast legends, and conference keynote presenters Jesse James Garrett and Peter Merholz.
The founders of Adaptive Path and now co-hosts of Finding Our Way (its the design podcast that we want to be when we grow up), will be looking at how design leadership needs to evolve and how taking...
In this bonus episode we speak to Yvonne Tran, product design director at the New York Times, AND Shipra Kayan, Miro's Chief Design Evangelist, AND Shelley Evenson, a founding SDN member and Berkeley Design Fellow.
So many stellar guests can only mean one thing: Service Design Global Conference is around the corner.
Each speaker gives us an exclusive peek into their con...
Mark Howell, has had a rich and varied career. He's the only person that I know that has a PhD in IVR.
In this episode Mark shares his approach to service design leadership. He talks about intentionally crating a culture underpinned by rituals, how modelling the positive behaviours and carving out time to do Individual Contributor, hands-on work means that he never loses touch with the changing shape of s...
Design research is tricky. When you work with a great design researcher you get to see the skill and subtlety involved in executing research that avoids biases and reveals fresh insights.
When your research participants are neurodiverse the task of the design researcher becomes even more complex, but this is where this episode's guest, Ashley Peacock has developed her expertise.
Ashley shares her ca...
In this episode we speak with Lyle Sandler. I met Lyle when he was CDO at Aon, the mega-insurance firm, and it was clear from the off-set that he was a natural story teller. As you'll hear, he doesn't think that he's a natural storyteller. He's learned tactics and religiously rehearses his stories so that they land and create the right impact.
In this episode we meet John Lynch, founder of Context Studio based in Dublin, Ireland.
John's career path has taken him from countries where design is part of everyone's mindset, to places where some businesses have yet to see the full value that design can bring. He shares the approaches that he's used to gain traction and make the case for adopting Service Design and stories of how design-led approache...
Design is often seen as an activity that happens at the front-end of transformation programs, but what if companies adopted a design-led approach to their overarching transformation?
In this episode, we catch up with the legendary Ben Reason, founder of Livework Studio to hear about the firms 6 pillars of design led-transformation, the work that Livework has done with Adidas, TFL, Kone and the NHS (and to get a glimp...
Tubes, trains, boats, trams, bikes, busses and even a cable car combine to make Transport for London (TfL), a system that helps 9 million Londoners and a few tourists navigate the world's greatest city.
Designing the digital tools that help people to turn complex logistics into practical travel plans is no mean feat, but that's exactly what Hanna Kops and her team did with the TfL Go app. In this episode...
When the Scotland consolidated its police forces it saw an opportunity to add a Service Design team to the new organisation. Not only would this team make a material contribution to Police Scotland's radical transformation, they would also become a core part of the force's new ways of working.
In this episode we're joined my Chris Muir, who tells the story of how he discovered service design and how he an...
In this short, bonus edition of YAP we spend time thinking about and playing with AI.
Most designers state that AI will become the most powerful design tool of the decade, enabling them to mine the world's data, to find inspiration and to create better products and services.
Designers who remember sign painters being replaced by naff vinyl sign printing machines see AI as a cut-price competitor rathe...
In this festive bonus episode of Service Design YAP, we sit down with Adam St John Lawrence to understand how he uses tactics and techniques from theatre in his design work.
Adam, the goatee sporting GOAT of Service Design, draws on an "eclectic" background that includes farming and psychology (plus some bouncing and stripping), to offer some radical challenges to design’s dusty “best practi...
How can you encourage a retail bank, which will always focus on risk management and stability, to innovate?
In this episode we talk with Ian Crawford, NatWest Group's Head of Innovation Design. We explore the ways in which designers are uniquely positioned to help corporate innovation programs to think differently.
Ian shares how his group interviews design candidates to evaluate their inno...
In this episode we get inspired by 7 incredible next generation Service Designers. We find out about how they view the world of design, where they go to get inspired, them and which emoji or meme best represents their design styles.
Featured in this episode:
Marcela Gómez Abundis
Eva Mega Astria
Jane Tzu-Yuan Chao
Anna Han
Jihee Hwang
Linda Paulauska
Agata Kowalska
R...
Special Projects' co-founder, Adrian Westaway talks to us about his journey from amateur magician to master designer and how the skills of illusion can be applied to drive better design outcomes.
Design and magic are both human centric disciplines that leverage psychology to influence behaviours and attitudes; and both benefit from "someone spending more time on something than anybody would reaso...
Often as not, we get to the end of the year and find that we haven't used up all, (or any) of our training allowance. We know that this is doubly true for more experienced hires who want to focus on "craft" rather that those exploring the "leadership" pathway. Exciting client work keeps getting in the way, but that's no excuse.
In this episode we talk with two accredited Master Servi...
The finalists for the Service Design Global Conference awards have just been announced, so we thought that it would be a good time to catch up with one of last year's award nominees to hear about their project and how they benefited from participating in thew awards.
In this episode we talk to Andy Pattichis and Pinja Piipponen from Hellon, the design an innovation consultancy. They tell us about...
The Service Design Global Conference (SDGC) is heading our way at pace and its now only a month until the mass ranks of over 1,000 service designers make their way to Finland for three days talk, studio visits and sauna.
In this bonus episode SDN's David Russo gives us a guided tour of the venue, keynote speakers and SDN sauna etiquette (towels on vs. towels off*).
This year SDGC will...
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