Within the Trenches

Episode 659 features Donna, a 911 professional out of Texas. In this episode, we have a candid conversation on suicide in 911 dispatch.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• The unseen trauma and emotional burdens shouldered by dispatchers

• Why dispatcher suicides remai...

Episode 658 is a solo episode where I discuss the top three things that I had to explain to friends, family, and callers about 911.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• The truth about tracing 911 calls and caller location technology

• Why dispatchers ask so many questi...

Episode 657 features Cheyenne, a 911 professional out of Kansas.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• Transitioning from firefighter to dispatcher and early career hurdles

• The evolution of public safety technology and dispatch procedures

• Navigating gende...

Episode 656 features an Open Mic LIVE solo episode.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• Highlights and behind-the-scenes from the recent Michigan Public Safety Telecommunications Conference

• The origin and growth of the Within the Trenches podcast and the #IAM911 Move...

Episode 655 features Mel, a 911 professional out of a regional agency in Missouri.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• The significance and traditions of National Public Safety Telecommunicator Week

• Memorable moments and challenges in dispatcher training and early ca...

Episode 654 features a candid discussion on the question, "have you ever gotten so used to the chaos that silence feels uncomfortable?" with my guest, Keely.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• The struggle to find comfort in silence after years of constant noise

• How...

Episode 653 features Nadine, a 911 professional with Seabrook PD, in Texas.

Episode topics –

• How Nadine accidentally started her public safety career after moving from New York to Texas

• Surprises and challenges faced on the first days as a dispatcher

• The realities of dispatcher training, including tough early c...

Episode 652 features a Series Finale of the Most Important Seconds broadcast.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• Recap of the season and connection to Allegheny General Hospital in Pittsburgh

• The challenges and realities of technology outages in emergency department...

Episode 651 features a Most Important Seconds broadcast.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• Behind-the-scenes look at National Public Safety Telecommunicators Week and its significance

• Firsthand stories and humor from emergency response professionals on high-intensi...

Episode 650 features a LIVE podcast episode with guest, Keely, as we chat about National Public Safety Telecommunicators Week.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• Recognizing the vital role of 911 professionals during National Public Safety Telecommunicators Week

• Fir...

Episode 649 features a solo episode with me, Ricardo, and we answer the following questions, "what has dispatch taught me about humanity?"

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• The impact of the #IAM911 movement and upcoming 10-year anniversary challenge coin

• Dark realities dispatchers face, including high-stress incidents like officer-involved shootings and dom...

Episode 648 features Brandi, Executive Dir. with The 911 Chaplain Initiative.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

The 911 Chaplain Initiative - Web

Episode topics –

• Brandy Powell's path from growing up with a police officer father to becoming a 911 dispatcher and chaplain

Episode 647 features Ashley, a 911 professional with Skiatook Police Department in Oklahoma.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• How Ashley got into public safety and her rapid onboarding experience.

• The challenges and surprises of being a new 911 dispatcher.

Episode 646 features Autumn, a 911 professional at Indian River County Sheriff's Office out of Florida.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• How Autumn got started in public safety and her motivation behind the career

• The intense first calls, including challenging suicide and CPR emergencies

• Coping with emotional stress and the importance of mental health support in dispatch centers

  ...

Episode 645 features an Open Mic LIVE chat with Joe Serio of the 360 Dispatcher as we look at the 911 Leadership Training event he hosts at the Mayan ranch in Bandera, TX.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• Behind-the-scenes look at the 911 leadership and mental health training e...

Episode 644 features a look at the 911 Goes to Washington conference hosted by NENA through, 1st VP, Roxy Van Gundy, Congresswoman Norma Torres, and James, a 911 professional out of NJ.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• Breakdown of the importance and impact of the 911 Goes to W...

Episode 643 features Keely, Marketing Contractor with RapidSOS, Ben, VP of Product with RapidSOS, and myself as we cover Most Important Seconds - After the Pitt.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• Behind-the-scenes of a special HBO Max event honoring first responders and showcasi...

Episode 642 features Alora, director at Unacoi 911 out Tennessee.

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• How Alora got started in public safety and her rapid shift from part-time to full-time dispatcher

• The reality of short dispatcher training and surviving the critical...

Episode 641 features Gina, ECC Engagement Manager, w/RapidSOS and 911 professional

Sponsored by

RapidSOS - Facebook | LinkedIn | X | Web

Episode topics –

• Gina's journey from a law enforcement family to a career in dispatch and RapidSOS

• Training challenges and early calls that shaped her perspective

• ...