Relate
Exploring every type of relationship except romance—that’s on you.
Episodes
April 15, 2019 • 1 min
We're back with a new series about eight game-changing companies who saw something missing in the customer experience from a wide range of industries including fintech, healthcare, media, and retail. We’ll explore all of that and more on Repeat Customer.
Repeat Customer is an original podcast from Zendesk. Subscribe to the podcast at zendesk.com/repeatcustomer
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December 13, 2017 • 13 mins
One of these days, I'm going to get help with my procrastination problem ;-). If you're the type of person to always put things off until the last minute, you're not alone. And if the people in your life give you grief about your apparent laziness or inaction, you may feel guilt and shame. But what if procrastination isn't such a bad thing after all? In fact, there's evidence that it may be a common trait in highly successful peop...
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December 6, 2017 • 19 mins
Joseph Badame was prepared to protect his friends and family against anything: civil unrest; nuclear attack; hurricanes; you name it. And while he tried his best to anticipate every scenario, he could never have imagined how his extreme preparedness would eventually end up helping people he had never met, on an island far away.
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November 29, 2017 • 23 mins
Long before Google's AlphaGo best Lee SeDol at Go, and IBM's Deep Blue bested Gary Kasparov at chess, there was Chinook: a humble software program that set out to compete with the world's greatest checkers player. Professor Jonathan Schaeffer wrote Chinook in an attempt to use machine learning to outsmart the unbeatable checkers master, Marion Tinsley. But Schaeffer couldn't have imagined how his relationship with Tinsley would af...
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November 22, 2017 • 19 mins
Dr. Tasha Eurich wants you to get serious about self-awareness. Not by journalling or meditating or taking a deep dive into your own psyche. Instead, she wants you to explore the recurring patterns in your life and the values that you hold dear. And by understanding those patterns and values, you can learn how you are seen by others, and how you affect those around you. It's a behaviour-based approach to self-improvement, and it m...
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November 15, 2017 • 15 mins
Writer and humorist Patricia Marx noticed something peculiar. She spotted an increasing number of pets in estabishments where animals were normally not allowed. What was going on? How did these people get their furry friends into high-end restaurants or art galleries, even though these pets weren't trained service animals? Well, with a little research and a bit of help from some not-so-snuggly animals, Patricia reveals the secret. ...
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November 8, 2017 • 12 mins
Gus is not your average teenager. He has a hard time relating to people. Small talk is a big challenge, and connecting on a personal level doesn't come naturally. This is where Apple's personal digital assistant, Siri, comes in. On this episode of Relate, you'll hear how Gus is using digital technology for human connection, and how his mom has come to understand him better.
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November 1, 2017 • 13 mins
Harry Leslie Smith has seen it all. World War, huge technological change, and massive social upheaval. He's had a family, a successful career in business, and busy post-retirement life advocating for social justice. Now, at age of 94, you'd expect that Harry would be content to rest on his laurels; to simply sit back and reflect on a life well-lived. But instead, he continues to fight for equality, with regular speaking engagement...
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October 25, 2017 • 17 mins
The San Francisco Gay Men's Chorus had its first performance at a candlelight vigil on the night of Harvey Milk's assassination in 1978. Harvey Milk was the first openly gay candidate elected to major office in the U.S
In 1977, Supervisor Milk had sponsored a landmark gay civil rights bill. San Francisco Mayor George Moscone signed that bill into law with a lavender pen given to him by Milk.
Nearly 40 years later, The Lavender P...
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October 18, 2017 • 18 mins
The Tough Mudder is an extreme race. A 10 mile course with 20 obstacles, 40 tons of ice, and 500 000 gallons of mud. It's a massively difficult challenge. Now imagine that you have to do the entire course in a wheelchair. It sounds impossible, but for the men you’ll meet in this episode, this was no big deal. Their grit and determination comes from facing disaster head on.
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October 11, 2017 • 13 mins
In the TV series 13 Reasons Why, a girl named Hannah sends a series of recorded messages to all the people she felt were complicit in her suicide. The series was controversial, with many parents and educators concerned that it romanticized suicide, and many teenagers relating to the experiences of the main character. On this episode of Relate, you're going to hear from some high school students who found inspiration in the series...
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October 4, 2017 • 20 mins
Sasha Chapin feels he doesn't have enough good male friends. And the standard approaches to male bonding make him a bit uncomfortable. So, he decides to employ the latest advances in relationship research to see if he can engineer a 'bromance.' Will it work? Or will it end up being painfully awkward.
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September 27, 2017 • 14 mins
Our phones, tablets, and laptops are wonders of connectivity, information, and endless entertainment. But there’s a downside to these modern miracles. They can pull us away from real human interaction. Today on the podcast, Martin Talks introduces us to Digital Detoxing. Talks outlines several practical ways to bring balance back to our tech-dependent lives. It’s not anti-technology. It’s a way of reconnecting with people so we don...
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September 20, 2017 • 20 mins
On this episode of Relate, a wide-ranging conversation on writer/author/presenter Jon Ronson's relationships with people on the fringe of society: extremists, conspiracy theorists, psychopaths, new age soldiers, pornographers, and internet trolls.
He argues that dismissing those people who are outside the mainstream makes it impossible to appreciate the full range of human behaviour. And it makes it more difficult to understand o...
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September 13, 2017 • 19 mins
Ray Perman has been diagnosed with a rare form of terminal cancer. Having legally obtained the medication required, Ray is now deciding if he’ll end his own life, or let his cancer overcome him. It's an extremely difficult position to be in, but Ray is determined to go on as long as he can, and contribute as much as he can in the time he has left. And part of his goal is to make it to his daughter's wedding. Ray is a former pilot,...
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September 6, 2017 • 14 mins
It started as something to do in 2012. Jeff Reitz decided to visit Disneyland every day. As of July 2017, Reitz, 44, of Huntington Beach, has passed through the Disneyland's gates every day since for 2,000 days in a row.
We spend an afternoon in the park with the Air Force veteran to find out what makes this place worth visiting over and over (and over) again. You'll hear about some of the relationships he's made over his 4-plus...
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August 23, 2017 • 18 mins
How do you connect with people whose cultures and backgrounds are different from yours? How do you find common ground? Well, in this story about an unlikely friendship between a Turkish-American and an Armenian-American, it all starts with the simple act of recognizing one another as individuals. The two men in this story were raised to distrust each other's culture because of complicated history around the Armenian Genocide. But...
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August 9, 2017 • 12 mins
Professional adversaries. How do they manage their relationships? On the podcast this week, we look at a relationships founded in battle. If you’re a politician, or a lawyer for example, how do you deal with the people you’ve fought against during a campaign or a trial? Because often you have to work with those very same people after the dust has settled. We decided to look to sports for some of the best examples of adversarial re...
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July 26, 2017 • 16 mins
This episode begins with a child's bedtime story. But the story doesn't come from a parent. It comes from a voice at the end of a phone line, from someone the child will likely never meet.
Dealing with customers and clients can be stressful and emotionally taxing. But what if the clients who contact you are kids, and the things they're looking for are love and support? We talk to kids' help phone counsellor and founder of the Nat...
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June 21, 2017 • 22 mins
As much as we’d like to believe we can handle anything on our own, the truth is, as the song goes, we all need somebody to lean on. Today, the Relate podcast is all about community. How it’s crucial to have the support of a network of friends, neighbours, colleagues… not only to get you through life’s challenges, but also to keep you healthy and happy. Community is the antidote to isolation. On this episode, you’ll hear about two g...
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