Matters: A podcast from Clio

In this conversation, we sit down with Bob Ambrogi, the "Walt Mossberg of legal", to unpack the moments that changed law forever—from the first web browser to the AI revolution. We reveal why solo firms are out-innovating Big Law, the truth about private equity's grip on software, and the one skill lawyers need to survive the next decade. 

In this conversation, we explore:

• The prescient early days: How Bob predicted th...

Bob Simon, Founder of Justice Team, is challenging the status quo in the personal injury and legaltech space. Through a disruptive approach to firm culture and the creation of Justice HQ, a tech-forward platform designed as an incubator for innovation, he is reshaping how law firms think about competition, collaboration, and community.

A seasoned trial lawyer, Bob transitioned from a traditional “name-on-the-door” practi...

Jacqueline Schafer, the Founder and CEO of Clearbrief, and Damien Riehl, Solutions Champion at Clio, are reshaping the legal industry by moving AI beyond the "hype phase" into practical, daily application. Drawing on their backgrounds—Jacqueline as a career litigator and former government counsel and Damien as a legal technologist—they provide a roadmap for navigating the "trough of disillusionment" toward a state of "e...

After surviving nearly two decades in solitary confinement, Ian Manuel brings a deeply personal perspective to the meaning of justice. Drawing from his lived experience, he challenges the legal system to pair accountability with empathy—calling for both technological and systemic changes to ensure no one is defined solely by their worst mistake.

In this conversation, we explore:

• Ian’s journey from a juvenile life sent...

Harvard professor and best-selling author Sarah Lewis reveals how visual narratives—from courtroom photography to AI-generated imagery—hold the power to either uphold systemic bias or dismantle it. 

The conversation moves beyond the surface of courtroom aesthetics and virtual backdrops to examine how legal technologies can either reinforce systemic inequalities or become tools for greater inclusion. From the evolvin...

As lawyers and law firms have made the effort to meet clients where they are, the transition to remote work was well underway in the legal profession long before the COVID pandemic made it a necessity. In this episode, we hear about what a remote experience looks like for three very different firms: an internationally-distributed law firm, a digital-first law firm, and a law firm that delivers legal services from an RV.

Specific...

How do you measure the impact of a big idea? Shifting to a client-centered model is a big, broad change for the legal profession—but how can law firms tell it’s the right one? In the latest episode of Matters, Jack and Nefra are joined by a data scientist and three law firm leaders to learn what firms should be looking at, business metrics to focus on, and how their clients are letting them know they’re on the rig...

The COVID pandemic has fundamentally and permanently transformed industries around the world—and the legal industry is no exception. In this episode of Matters, we’ll speak to organizational leaders, educators, and practicing attorneys to hear how the practice of law has changed—and what attorneys need to do to keep pace.

Specific topics highlighted in this episode include:

• How the COVID pandemic highlighted...

In the past couple of episodes, we’ve looked at practical ways to put yourself in your client's shoes, and to adopt a client-centered mindset. This episode, we’re looking at how to put client-centered ideas into practice at your firm, and to help us, four legal experts shared their knowledge around implementing techniques that improve the experience for clients and members of the firm. 

Specific topics highlighted i...

In our last episode, we explored how to adopt a client-centered mindset at your firm. In this episode, we’ll build on that discussion to understand how to truly put yourself in your clients’ shoes. By doing so, you’ll be able to provide better service, and to align your firm’s interests with those of your clients.

Specific topics highlighted in this episode include:

• The importance of understanding who ...

So far during this season of Matters, we’ve looked at the “why” behind client-centered lawyering—but now, it’s time to start digging into the “how”. In this episode and the ones that follow, we’ll look at practical steps you can take at your law firm to become more client-centric and, as a result, more successful.

In this episode, Jack and Nefra welcome three client-centered attorn...

Looking at the legal industry through a client-centered lens is already transforming how legal services are delivered. In this episode, we’re joined by three guests: a legal consultant and blogger, the president of a bar association, and a practicing Big Law attorney to discuss the major impact that a shift towards client-centered lawyering is having across the legal industry. From the effects that client-centric legal practi...

So far this season, we've introduced the concept of client-centered legal practice, explored why lawyers tend to be so resistant to change, and looked at what's broken within our legal system. On this episode, we'll compare the broken model of legal service delivery—the "lawyer-centered" model—with the client-centered model, which is advantageous for both your clients and your firm.

Featuring interviews with three practi...

In this episode of Matters, we'll examine how the current legal system is broken, in which particular areas of legal service delivery the industry is failing, why change is direly needed—and what that change might look like.

This episode’s discussion points include:

• Specific areas where the current legal system is dysfunctional
• Major issues of unmet need within the legal market
• How the existing legal system fails cl...

No risk, no reward—in this second episode of season two of Matters, we'll take a high-level view of the legal profession—chiefly, why lawyers tend to be so risk-averse, and the effects that this cautiousness has on legal practice, innovation, and firm sustainability.

For this discussion, our hosts, Jack and Nefra, welcome renowned legal author Mitch Kowalski, Big Law attorney and Access to Justice expert Tiffany Graves, ...

With Season Two of Matters focusing on client-centered legal practice, it makes sense to start with the question: Why is client-centric legal practice important?

In this first episode, our hosts speak with four experts—a practicing lawyer, a legal consultant and writer, a data scientist, and a legal professor—to provide a macro-level view of client-centered lawyering, examine why it’s vital to the future of legal s...

If you learned that the unmet legal needs of consumers amounted to a multi-billion opportunity, what would that mean for the legal industry?

What would it mean for your firm?

In this episode of the Matters legal podcast, Teresa Matich interviews Jack Newton, Clio’s CEO, Co-founder, and author of the new best-selling book The Client-Centered Law Firm. In the episode, Jack speaks about one of the book’s core concepts, the...