Profiles in Prosperity

Stephanie Postell is the Chief Operating Officer and owner (with her husband, David) of Anchor Heating and Air.

Stephanie has enjoyed a diverse career prior to joining the HVAC industry. She started off as a Kindergarten teacher, owned and worked in different businesses before working for an HVAC company and eventually starting her own HVAC business.

Stephanie has a wealth of experience, and vast expertise in operations. We talk ...

A blessed accident caused Mike Chastain to need a job at a very young age. So he went from 9th grade right into plumbing. After gaining valuable experience in new construction plumbing, the new housing market collapse caused him to make another change and start his own business with his wife, Katie. The ups and downs of business ownership caused them to learn a lot and grow. We'll hear about:

• The blessing of f...

Look at this: it's a two-for-one podcast episode! Allan Ferguson, host of the Pipeline to Profitability Podcast interviews David Heimer and David Heimer, host of Profiles in Prosperity, interviews Allan Ferguson.

Join Allan Ferguson, your host on Pipeline to Profitability, as he engages in a riveting conversation with celebrated entrepreneur David Heimer, founder and retired COO of Service Nation, Inc. This enlightening episode go...

Gina and Philip Ferrara are the founders, owners, and hands-on leaders of LibertyAir providing HVAC services in Gainsville, Florida. They are married to each other, and have children together. Like many owners they've had their share of struggles as they built a successful and strong business, including getting fired by their business coach, the late, great Ron Smith. But they came back! Their business is still growing and it's ver...

Joe Strittmatter is the founder of Strittmatter Plumbing, Heating, and AC in
Denton Texas. In episode 38 "Growing a Multi-Trade Powerhouse" we interviewed
Joe and learned about his start in our industry and the grow of his company.
In this episode we learn about what's happened since. In short, Joe continued
to grow his company, sold to a private equity company, ended up running both
Strittmatter AND Frymire, and, at t...

Renee and Travis Lucas are the owners of LCS Heating and Cooling in Indianapolis, Indiana. Renee was recently named Woman of the Year. Renee is not just a great owner with an incredible track record, she is also a Service Nation Premier Coach, a person who cheerfully helps others, and works to make our industry stronger and better. Her award is clearly very well-deserved!

Renee discusses:

• Her surprise and happin...

Doug Wyatt brings an impressive level of energy and commitment to everything he does. That is demonstrated in his entrepreneurial endeavors, his personal and professional growth, and most recently in the development of Synergy Learning Systems. In this fascinating episode you will learn about:

• How Doug Wyatt's childhood of rural poverty fueled his ambition, work ethic, and values.
• His early entrepren...

Tom Piscitelli is a thought leader and top trainer in our industry, providing training for technicians, salespeople, dispatchers, CSRs, and business owners who provide HVAC, Plumbing, and Electrical Service. Tom's training is thoughtful, thorough, ethical, and extremely effective. In addition to training, Tom is an accomplished and respected author, speaker, and consultant. In this episode you'll hear from Tom and lear...

Kim and Buford Martin had been in the HVAC industry, not as contractors, before they started Martin's Heating and Cooling in Fort Smith, Arkansas. They went through the struggles of starting and growing a Home Service Business before joining Service Nation Alliance and then building tremendous growth and profitability. Eventually they sold the business and are now Service Nation Premier coaches where they share their a...

Lisa McCarthy is the brilliant Founding Partner and Chief Strategy Officer of Out of the Box Technology. She has built a company with incredibly valuable services for contractors. Her expertise and experiences with residential service companies (and many other industries) gives her insight shared by very few. A few highlights from our conversation:

• How and why Lisa started working directly with clients and ...

He's back! The inimitable Ed O'Connell returns to Profiles In Prosperity to give a report on Service World Expo, the leading residential service expo.  Ed reports on:

• Why he goes to Service World Expo every year.
• Implementation of ideas from Service World Expo, and return on investment
• What he learned
• The keynote that impressed Ed the most
• Information sharing
• The amazing Service World Expo parties
...

Jim Hinshaw has vast and impressive experience in Residential Service. In this episode of Profiles in Prosperity, Jim focuses on what we need to be doing differently in sales right now.

• Story telling in the sales process to engage customers
• Emotion and logic
• The six categories of emotions in sales with examples
  • Fear
  • Greed
  • Jealousy
  • Altruism
  • Shame
  • Pride
  ...

Need some inspiration and motivation? George Blitch is building a rapidly-growing HVAC company, rebranding, and creating a great future for his team and his young (and also growing!) family.

In this episode you’ll hear:

• The rebranding process
• How George started his business
• Why he rebranded
• How he accessed mentors that made a difference
• Advice for growth and integrity

If you are in residential service (HVAC, plumbing, ...