Resolutions: A Podcast About Dispute Resolution and Prevention

Resolutions: A Podcast About Dispute Resolution and Prevention

Resolutions is weekly podcast about all things Dispute Resolution. Hosted by a rotating cast of Section of Dispute Resolution members, the pocast consists of a series of conversations with professionals in the dispute resolution community about various topics of interest.

Episodes

June 27, 2025 51 mins

In this episode of Resolutions, AAA Vice President Aaron Gothelf interviews lawyer, mediator, and author Ronda Muir about the newly released Second Edition of her groundbreaking book, Beyond Smart: Lawyering with Emotional Intelligence.

Together, they explore how emotional intelligence (EQ) offers a competitive advantage for legal professionals, from improving negotiation outcomes to strengthening law firm culture and client relati...

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In this episode, Rekha Rangachari sits down with Jeffrey Benz (JAMS), Jill Pilgrim (Pilgrim & Associates Arbitration), and Dr. Katherine Simpson (Simpson ADR) to discuss a career in sports arbitration, the need for arbitration in sports and the arbitration process under the Court of Arbitration for Sport (CAS), and advantages and challenges of this exciting field on domestic and international stages.  Through candid examples fr...

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February 18, 2025 34 mins

In this episode of Resolutions, American Arbitration Association Commercial Vice President Aaron Gothelf sits down with Clearbrief Founder & CEO Jackie Schafer to explore how alternative dispute resolution professionals are integrating AI into their practices. They dive into key questions shaping the future of ADR, including:

  • How are attorneys, courts, and neutrals leveraging AI?
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In this episode of Resolutions, American Arbitration Association Commercial Vice President, Aaron Gothelf interviews social media strategist, Stefanie Marrone on how ADR Professionals can use LinkedIn to increase their web presence and market their practices.

Topics include: what should be in your LinkedIn profile? When and what to post? Who you should connect to? Social media etiquette, and a host of other subjects.

Whether you’re...

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Rekha Rangachari interviews Bridget M. McCormack & Colin Rule on AAA-ICDR’s recent partnership with ODR.com and Mediate.com. They share their working relationship over the past years, their shared goal of democratizing ADR, and why we are at a critical juncture of AI development and knowledge building relating to meaningful access to justice. 

Tune in to learn how lawyers can stay involved in the new solutions, products, and se...

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In this episode of Resolutions, American Arbitration Association Commercial Vice President, Aaron Gothelf interviews former co-chair of the ABA Mediation Committee and current ABA Dispute Resolution Section Counsel Member, Gabrielle Hartley on her 25 year career mediating mid to high conflict divorces, as well as her work to create accessible legal services and promote amicable resolutions in divorce proceedings.

 

Interested in re...

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In this episode of Resolutions, Aaron Gothelf interviews Tennessee State Long-Term Care Ombudsman Teresa Teeple to discuss a day in the life of a state long-term care ombudsman.

 

Topics include: What is a long-term care ombudsman? What types of disputes do they typically handle? The Older Americans Act and its’ impact on long-term care. The fear many long-term care residents have of retaliation and how ombudsmen deal with retaliat...

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In this episode, Rekha Rangachari interviews Professor Amy Schmitz, the John Deaver Drinko-Baker & Hostetler Endowed Chair in Law at Ohio State University Moritz College of Law. Amy is a prolific author, speaker, and podcast host of the popular “Arbitration Conversation,” translated into a recent publication of the ABA Section of Dispute Resolution (2024).   Amy interviews more than 115 individuals in dispute resolution, parsin...
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May 21, 2024 31 mins

Listen to our latest podcast, “AI and The Intersection of ADR,” with American Arbitration Association Vice President of Innovation Linda Beyea and AAA Commercial Vice President Aaron Gothelf. They explore AI’s role in dispute resolution, covering topics like the benefits and challenges of AI in ADR, useful AI tools, data protection, ethical considerations, and whether AI could replace human neutrals. Learn about resources and train...

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Listen to our latest podcast, “ADR in the Aftermath of the Baltimore Bridge Collapse” featuring LeRoy Lambert, President of the Society of Maritime Arbitrators and American Arbitration Association Commercial Vice President, Aaron Gothelf, as they discuss the role ADR plays in resolving maritime accidents.

Episode Highlights:

  1. Arbitration in Maritime Disputes:
    • Understand how arbitration is used in maritime law, focusing on it...

In this episode, Caroline Stauffer chats with Donna Douglass Williams — Head of Ombuds at Pinterest — about the benefits of investing in an ombuds in the tech industry.

Ready to learn more about this dynamic profession? Ombuds Day is Oct. 12 and to celebrate, we’ll be hosting a complimentary event for all! This year’s signature event, “A Conversation with Thomas Zgambo” offers an opportunity to increase awareness and understanding ...

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Rekha Rangachari interviews Mediator & Founder of Peacemaker, Brian K. Epps

In this episode, Brian drills down on the benefits, and misunderstandings, surrounding risk analysis as a critical tool for attorneys and mediators. Peacemaker offers a solution to the “math is hard” axiom, mapping litigant responses to simple questions — ultimately displayed in a simple table rather than a confusing decision tree matrix. Brian demonstr...

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August 10, 2023 38 mins

In this episode, host Caroline Stauffer chats with Genesis Fisher & Jeff Kichaven, who give advice on how to start your own mediation practice.

 

Not a member of the American Bar Association: Section of Dispute Resolution? Become one here.

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In this second episode of a multi-part series, Alex Green IV has a conversation with Catherine Connor and Katherine Miller, who are both experienced mediation trainers with the Center for Understanding in Conflict, about the mechanics and the philosophy of the Center’s different approach to and style of mediation. 

We hope that our listeners can understand the uniqueness and maybe even consider the potential utility of the Center’s...

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Two young ADR professionals, a mediator and arbitrator, both from Brazil, share their challenges and views of the profession and why/how they chose the ADR path.

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American Arbitration Association (AAA)

Commercial Vice President, Aaron Gothelf sits down with Bridget McCormack to discuss her transition from Chief Justice of The Michigan Supreme Court to CEO of AAA.   

Topics include: Why she was interested in taking on the role? How her experience as an academic and on the bench influenced her leadership style? What sets AAA apart from other ADR providers? How can arbitration improve its’ publ...

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In this episode, host Juliana Rigato-Piekarski is joined by ADR professionals Miss-Ashley Kendrick and Sunnita Blount, Esq. for a thought-provoking conversation about what “belonging” means, its importance for neutrals, its impact on the ADR practice, and how to achieve it. 

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In this episode, host Alex Green IV has a conversation with James Dykeman and Catherine Connor, a conflict resolution trainer and a marketer/public relations specialist, both of whom work for the Center for Understanding in Conflict.

 

This conversation not only offers information about the founding and the history of the organization, but also an overview of the unique model that the Center for Understanding in Conflict uses to t...

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In this episode, Larry Schooler sits down with American Bar Association President Deborah Enix Ross and Terry Amsler, School of Public and Environmental Affairs at Indiana University.

 

They discuss the ABA Cornerstones of Democracy: Civics, Civility and Collaboration Commission. This initiative encourages the legal profession to lead the way in promoting civics, civility, and collaboration to restore confidence in our democratic ...

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In this episode, Rekha Rangachari sits down with Andrew Hutchinson, Chief Revenue Officer at Immediation. They discuss Immediation’s history and end-to-end process management, the future of mediation — to include start-ups and an uptick of technology disputes, and driving better outcomes in law through technology.

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