Call Box Dialed In

Call Box Dialed In

Spotlight on dental industry leaders and influencers to discuss emerging trends and best practices in the business of dentistry. Call Box is a comprehensive tool that more than 5,000 dental practices and DSOs trust to optimize phone handling processes, increase appointments, and improve caller experience by providing insight in every patient phone call. To learn more, visit www.callbox.com/dental.

Episodes

Empowering Yourself to Grow a Healthy Practice Environment

December 12, 2019 • 42 mins
Holly Anne Mitchell of The LeadWell Network shares her inspiring story of overcoming homelessness to become a successful CEO and entrepreneur who helps dental professionals live better lives and improve their bottom lines. Discover the tactics she utilizes, including hypnosis, to help others cultivate success both inside and outside the office.
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Directors of First Impressions – Patients Come First at Sala Family Dentistry

October 24, 2019 • 31 mins
Angie D'Antoni and Veronica King of Sala Family Dentistry share how they've created a patient-focused atmosphere at their rapidly growing practice by putting patient needs first. Discover how this culture extends to their employees and the specific ways they're building a positive, fun environment in their multi-specialty office.
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The Expansion of Artificial Intelligence in Dentistry

September 12, 2019 • 28 mins
Zach Newman, Head of Machine Learning and Artificial Intelligence (AI) at Call Box, discusses the impact AI has had on the dental industry. Using specific examples, he details how healthcare has been furthered by innovative technology. He explores how Call Box is utilizing AI in its solutions and where he sees the future of AI heading.
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Heartland Dental Builds a Foundation of Innovation

August 5, 2019 • 23 mins
Todd McKnight and Michelle Ameen provide a glimpse into their pivotal roles and backgrounds at Heartland Dental. They share how Heartland Dental has evolved over the years and achieved ongoing growth. The two leaders detail how their offices have embraced and leveraged new technology, as well as how they've obtained buy-in from their teams on their goals.
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Solving Operational Challenges with Artificial Intelligence

July 9, 2019 • 35 mins
Call Box's Director of Product Development, Kelly Ford, discusses the rapid advancements artificial intelligence (AI) has made in the field of dentistry and how to best leverage AI in your own practice. Kelly reveals the latest product developments that are on the horizon for Call Box and what to look out for in the upcoming months.
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The Impact of Provider-Led Processes in a Multi-Specialty Environment: Part 2

June 13, 2019 • 31 mins
Jake Sligh, Chief Marketing Officer at Rock Dental Brands, joins us for Part 2 of Episode 7 to discuss his group's specific approach to marketing and handling referrals in a multi-specialty environment. Sligh describes how the group is tackling call center operations and ensuring quality patient care is at the forefront of every decision.
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The Impact of Provider-Led Processes in a Multi-Specialty Environment: Part 1

June 3, 2019 • 28 mins
Jake Sligh, Chief Marketing Officer at Rock Dental Brands, sits down to discuss the group's unique approach to creating leadership opportunities for providers in both clinical and operational settings. Sligh shares the highlights and challenges of heading up marketing for a multi-specialty practice management group, as well as the specific tactics he's leveraging to ensure quality patient care is at the forefront of every decision.
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Excellence is in the Details

May 1, 2019 • 32 mins
Erika Pusillo, Practice Optimizer at Spodak Dental Group, discusses the importance of patient experience in dentistry and the specific tactics her team utilizes to prioritize experience. From developing a call center to simplifying referral workflows, Pusillo offers practical examples to cultivate a detail-oriented culture.
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The Marketing & Front Desk Connection

March 25, 2019 • 29 mins
John Schwind, Marketing Director at Freedom Dental Management, sits down with Call Box's Corey Johnson to share the importance of keeping a close connection between a practice’s front lines and its marketing team. Schwind offers proven best practices to optimize campaign performance, track effectiveness of marketing initiatives, and create a seamless patient experience.
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Spotlight on Call Box Panel: Patrick Elverum, Corey Johnson, and Katie Lorenc

March 1, 2019 • 35 mins
Asher Weinstein hosts a panel of Call Box's dental industry leaders including Patrick Elverum - COO, Corey Johnson - Senior Enterprise Account Executive, and Katie Lorenc - Senior Strategic Consultant. The panel sits down to discuss the rapidly changing dental industry, lessons learned from working with dental call centers, how artificial intelligence is best leveraged in dentistry, and more in this episode of "Call Box Dialed In."
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Call Box Dialed In - Spotlight on Bill Neumann

February 4, 2019 • 37 mins
Bill Neumann of Group Dentistry Now & JoinDSO sits down with Corey Johnson of Call Box to discuss the power of networking in the dental industry. Bill addresses how collaboration is shaping the way practices share information, leverage the latest technology, and fund growth.
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Call Box Dialed In - Spotlight on Cecilia Patterson and Sandra Soto

January 15, 2019 • 21 mins
Cecilia Patterson and Sandra Soto, Regional Managers at Community Dental Partners, join Call Box's Katie Lorenc to discuss the impact of rapid growth, the focus on continuous learning for their teams, and best practices to create a positive culture from the top down.
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Call Box Dialed In - Spotlight on Brian Colao

December 10, 2018 • 29 mins
Call Box’s Corey Johnson interviews Brian Colao of Dykema about the emerging trends in DSOs, how the industry is shifting towards consolidation, and what to consider when looking to partner with a private equity group or DSO.
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