Gartner ThinkCast

AI hype hasn't disappeared, but patience has. 

In this episode of ThinkCast, recorded from the Gartner CIO Leadership Forum Opening Keynote, Gartner VP Analyst Tori Paulman breaks down why many AI initiatives stall after early wins — and what separates CIOs who move through the hype from those who fail to generate lasting value.

Hear why organizations making real progress with AI aren't chasin...

AI is now everywhere, but trust is breaking down just as fast. As synthetic content floods our feeds and workflows, leaders face a new question: when does AI help, and when does it quietly undermine credibility?

In this episode of ThinkCast, Gartner Senior Director Analyst Deepak Seth returns to explore a growing counter‑movement: the rise of "AI‑free" trust. From content labels that signal human creation ...

Most AI initiatives don't fail because the technology is wrong; they fail because the humans around it stop thinking as carefully as they used to.

In this episode of ThinkCast, recorded from a live session at Gartner CIO Leadership Forum, Gartner Distinguished VP Analyst Mandi Bishop breaks down why so‑called "soft skills" have quietly become the hardest — and most essential — capability to scale in the ag...

AI can answer faster, personalize at scale, and automate entire customer journeys, but it can't make someone feel seen.

In this episode of ThinkCast, recorded from a live session at Gartner CIO Leadership Forum, Gartner Distinguished VP Analyst Don Scheibenreif explores why customer experience breaks down when efficiency overtakes empathy — and what CIOs can do to keep humanity at the center of AI‑driven d...

In this episode of ThinkCast, we explore one of the most persistent — and evolving — challenges with AI: hallucinations.

Gartner Chief of Research Chris Howard breaks down what hallucinations really are, why they happen and what they reveal about how machines think. From multiagent systems to physics-informed neural networks, discover how the next wave of AI innovation is moving beyond prediction and towar...

Most organizations don't have an AI problem — they have a human readiness problem.

Despite massive investment and accelerating adoption, most AI initiatives are falling short of real business impact. The reason isn't immature technology. It's that workforces, roles and leaders haven't been prepared for what AI actually changes.

In this episode, Gartner VP Analyst Alicia Mullery explains why th...

How should software engineering evolve for the age of AI? As organizations rush to weave GenAI and agentic AI into every product and workflow, engineering teams face a new reality: you can't scale AI without redesigning how software gets built.

In this episode, Gartner experts Manjunath Bhat, Akis Sklavounakis and Shameen Pillai break down what that redesign actually looks like. They'll explore the team ...

AI hype isn't slowing down, and for cybersecurity leaders, that's exactly the point. As organizations race to inject generative AI and AI agents into every corner of the business, CISOs face a new challenge: cutting through inflated expectations without getting left behind. 

In this preview of the Opening Keynote from Gartner Security & Risk Management Summit, Gartner experts Christine Lee and Leigh McMull...

Disinformation isn't just a societal problem anymore — it's an enterprise risk with real operational, financial and reputational consequences. And as AI supercharges the volume, speed and precision of misleading content, leaders are suddenly facing a new kind of threat: one that can't be contained by traditional cybersecurity alone.

Distinguished VP Analyst and Gartner Fellow Dave Aron joins us to unpack w...

AI is accelerating faster than most IT organizations can keep up, and I&O leaders are feeling the impact. In this episode, Gartner experts Autumn Stanish and Paul Delory break down what AI's rapid rise really means for IT operations, and why doing nothing is no longer an option.

Drawing from their Opening Keynote presented at Gartner IT Infrastructure, Operations & Cloud Strategies Conference, Autumn and P...

Board presentations are high‑stakes, and most CIOs are still missing the mark. In this episode, Gartner expert Tina Nunno reveals why board members remain uncertain about the value of tech investments, and how CIOs can flip the script with a sharper, simpler, shareholder‑value‑first narrative.

Pulled from her recent webinar on board presentation prep, Tina breaks down how to align every message to what boa...

CEOs are entering 2026 under intense pressure. Turbulent markets, geopolitical shifts and the accelerating impact of AI have created a series of "wicked messes" that demand new leadership playbooks. In this episode, Distinguished VP Analyst Don Scheibenreif breaks down Gartner's CEO Agenda for 2026 and what it means for CIOs navigating the same uncertainty.

Drawing from his presentation at Gartner IT Sympo...

The future rarely arrives quietly. Disruptions — both anticipated and unexpected — are already reshaping the technology landscape, and CIOs need to be ready before they hit.

In a preview of his presentation from Gartner IT Symposium/Xpo, Distinguished VP Analyst and Gartner Fellow Daryl Plummer explores the pivotal disruptions that could accelerate change faster than most leaders realize. These insights go...

Although AI is everywhere, most initiatives aren't moving the needle on growth or cost. That's why HR leaders have a new mandate — stop focusing only on the workforce and start redesigning the work itself.

In a preview of their Opening Keynote from Gartner HR Symposium/Xpo, Gartner experts Harsh Kundulli and Katie Sutherland reveal how HR can lead the way in three major shifts in work: augment to make existing work bet...

AI-driven layoffs are making headlines, but is AI really the main culprit? Or is the story more complex? As organizations enter 2026, leaders face rising performance expectations, cultural strain, and mounting pressure to deliver productivity gains that rarely materialize. What does this mean for the future of work?

In this episode of Gartner ThinkCast, host Alexis Wierenga talks with Gartner expert Emily ...

As CIOs enter 2026, the pressure is on: Budgets are flat, headcount is tight, and yet expectations for growth, innovation, and AI adoption are soaring. How can technology leaders deliver impact when resources are constrained and the pace of change is relentless?

In this episode of Gartner ThinkCast, Gartner expert Chris Howard walks through the latest CIO Agenda survey results for 2026, as debuted at Gartn...

As we close out the year, we're bringing you some of 2025's standout ThinkCast episodes. Today's episode, originally released in April, explores how leaders can scale AI using Gartner's "AI tech sandwich":

In this episode of Gartner ThinkCast, we tackle one of the most pressing questions facing executive leaders today: How should organizations approach AI deployment?

Gartner Distinguished VP A...

In this episode of Gartner ThinkCast, we explore what customer experience looks like today — a world where your most valuable customers might not even...

AI is transforming faster than leaders can rewrite their strategies, and staying ahead requires a new kind of clarity. So how do you move beyond experimentation and hype to build AI that truly delivers business value?

In this episode of Gartner ThinkCast, Gartner Director Analyst Deepak Seth joins to explore what's next in AI implementation, including what comes after AI agents. He'll break down where AI r...