KaiNexus: Continuous Improvement, Leadership, and More

KaiNexus: Continuous Improvement, Leadership, and More

The KaiNexus Continuous Improvement Podcast features content from our webinars. We also share conversations with KaiNexus team members and customers from time to time. This podcast brings you information about continuous improvement best practices, employee engagement, lean, six sigma (and related improvement disciplines) and more. Join us as we explore the nuances of creating a culture of continuous improvement, no matter your level of expertise or your industry.

Episodes

September 17, 2025 16 mins

Registration link

To be presented Sept 30 at 5 pm ET by Tracy O'Rourke.

Do you have a painful process, but people don’t seem to want to embrace change to improve it? Does it seem that people are comfortable with the status quo? One of the most powerful Change Management tools you have is…Gemba Walks!  

Tracy O’Rourke

Co-Author "The Problem-Solver's Toolkit"
Co-Founder of the Just-in-Time Café
Co-Host of the Ju...

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In this episode, Mark Graban reads a recent KaiNexus blog post by Danielle Yoon: “What Makes Employees Actually Participate in Continuous Improvement Programs?”

Here is the blog post

Employee participation is the heartbeat of any Lean or continuous improvement effort. Without it, even the best strategies stall. Drawing on research by Dr. Shweta Chopra and Jayaruwani Fernando—conducted inside a healthcare organization using the KaiNex...

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Read the blog post

Summary

The continuous improvement model is a systematic approach where organizations constantly implement small, incremental improvements to services, products, and processes. Built on seven core principles, this model enables businesses of any size to reduce waste, increase efficiency, and engage employees in meaningful change that directly supports strategic goals.

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Read the blog post

You’ve identified inefficiencies. You have a clear roadmap. You know your improvement initiative can move the needle. What's next? You need executive buy-in.

One of the most common challenges for CI and OpEx leaders is getting senior leadership to engage, support, and actively champion improvement work. It's not that leaders don't care about the performance of CI and OpEx initiatives, but because of a c...

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The blog post

Manufacturers in the automotive sector face significant pressures today, from rising material costs and supply chain disruptions to the demand for faster production times and stricter regulatory requirements. Achieving continuous quality improvement (CQI) remains critical, as it not only enhances product consistency and drives compliance but also helps manufacturers stay competitive in a market that is constantly evolv...

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Link to the blog post

If you’re a CI leader, you’ve likely experienced the paradox: you’re driving improvements across the organization, but your executive team still sees your program as “supporting work” and not strategic work.

You may hear positive feedback, even encouragement. But behind closed doors, your program is being measured against a different standard.

The good news? The C-suite isn’t intentionally withholding their expec...

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A webinar presented by Scott Gauvin, CEO of Macresco Consulting and the Co-founder of the Respect for People Roadmap

Video, slides, and more

Learning objectives:

  • Identify the hidden barriers that prevent Lean from gaining traction—and discover practical strategies to overcome them
  • Learn the nine behaviors leaders and employees can adopt to build a culture of continuous improvement
  • Gain strategic insights into driving cultural change...
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In this special episode, I'm joined by Bill Canady, CEO of Arrowhead Engineered Products and Chairman of OTC Industrial Technologies. Bill has spent over 30 years leading companies to profitable growth, building what he calls the “Profitable Growth Operating System.” He’s also the author of The 80/20 CEO, with a second book, From Panic to Profit, on the way soon.

We recorded this live as part of the KaiNexus Continuous Improveme...

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Watch the recording

Presented by
Lindsey Booty, RN, BS, CNOR, is the Supervisor of Performance Improvement
Christopher Thomas, MD, is an Assistant Professor of Clinical Medicine at LSUHSC and Chief Quality Officer
LeaAnn Teague, MBA, MT(ASCP), SBB, PMP, is Sr. Director of Performance Improvement
from  Our Lady of the Lake Regional Medical Center

In many hospitals, the process of recording, prioritizing, and addressing saf...

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In this special preview episode, Mark Graban is joined by Lindsey Booty, Supervisor of Performance Improvement at Our Lady of the Lake Regional Medical Center in Baton Rouge, Louisiana.

Register for the webinar

Lindsey shares how their team has built a culture of high reliability and accountability by combining weekly patient safety rounding with the powerful capabilities of KaiNexus—including weighted scoring and the SAFER Matrix.

Yo...

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Read the blog post

In this episode, we explore how continuous improvement serves as a key pillar within a broader operational excellence strategy in healthcare. While many organizations strive to enhance quality and efficiency, real progress happens when continuous improvement is not treated as an isolated initiative but as an embedded practice within a structured system. Operational excellence provides the strategy, alignment, and ...

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Join Mark Graban and Greg Jacobson, CEO & Co-Founder of KaiNexus, as they explore the intersection of continuous improvement, checklist best practices, and the power of habit science. In this engaging episode of the KaiNexus Continuous Improvement Podcast, the duo discusses:Checklist Strategies: How simple cues and error-proofing techniques keep processes on track—whether in a live webinar, office, or remote setting.Habit Scien...

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Join Mark Graban on the KaiNexus Continuous Improvement podcast as he sits down with Jeff Roussel, KaiNexus’ Chief Revenue Officer, to explore the evolving role of sales, marketing, and leadership in driving continuous improvement and operational excellence within organizations.

In This Episode, You’ll Learn:

  • Career Evolution & Leadership: Jeff reflects on his 11-year journey at KaiNexus—from a focus on sales to embracing a b...
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Watch the recording

Presented by Shawna Forst, Performance Excellence, Quality & Risk Coordinator at MercyOne Newton Medical Center

What do physical education teachers and performance excellence professionals have in common? More than you think! This session will feature one former P.E. Teacher's perspective on the similarities between coaching kids and leading quality and improvement efforts in the workplace while also sharing h...

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Register to view the webinar (live or the recording)Welcome to another engaging episode of the KaiNexus Continuous Improvement Podcast, hosted by Mark Graban. In this session, we present a sneak peek into our upcoming webinar featuring Shawna Forst, a former Physical Education teacher turned Process Excellence professional. The webinar, scheduled for March 5th at 1:00 PM Eastern, will explore the fascinating parallels between PE te...

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Learn more and register

In this engaging episode of the KaiNexus Continuous Improvement Podcast, hostMark Graban welcomesGreg Jacobson, Co-Founder and CEO of KaiNexus, to discuss the much-anticipated KaiNexicon, the company's annual user conference. The conversation not only highlights the logistics and plans for the 2025 KaiNexicon but also dives into the essence of continuous improvement and the unique setup that makes this co...

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To view the webinar recording, for slides, and more

Presented by Mark Graban
Hosted by Linda Vicaro

Are you looking for practical ways to eliminate errors and enhance efficiency in your organization? Join us for "Mistake-Proofing in Action: Real-World Examples Across Industries," an insightful webinar showcasing how organizations across healthcare, manufacturing, and service sectors have successfully implemented mistake-...

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Register for the webinar

February 12 from 1:00 pm - 2:00 pm ET

Presented by Mark Graban

Are you looking for practical ways to eliminate errors and enhance efficiency in your organization? Join us for "Mistake-Proofing in Action: Real-World Examples Across Industries," an insightful webinar showcasing how organizations across healthcare, manufacturing, and service sectors have successfully implemented mistake-proofing tech...

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Read the blog post

We are often asked if continuous improvement and operational excellence are the same. They are not, but they are closely related. Continuous improvement involves constantly improving your business processes to reduce waste, cut costs, improve quality, and maximize human potential. It focuses on making each existing process perfect. Operational excellence goes further. It involves setting the organization up for g...

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December 12, 2024 6 mins

Read the blog post

Taiichi Ohno, the father of the Toyota Production System, once said, “Without Standard Work, there is no Kaizen.” That’s a pretty bold statement, but when you think about the continuous improvement cycle, it makes a lot of sense. How can you move from the current state to the desired state if the current state is a moving target? Standard Work, which documents the current best practice for performing a task or p...

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