High Low Piccolo with Ian Steyn
Every episode, Ian shares a high-low-piccolo about his learnings as a software intern: a success, a challenge, and something interesting.
Episodes
In this post-summer episode, Ian reflects on his co-op experience as a customer support person at Transistor. He gives an overview of what he did for his job and projects, as well as some highs, lows, and piccolos from across all 16 weeks of his co-op.
Timestamps:
- (00:00) - Intro
- (01:19) - SUMMER OVERVIEW (customer support)
- (02:29) - SUMMER OVERVIEW (debugging, docs, QA, user research)
- (05:42) - SUMMER OVERVIEW (video podc...
In this episode, Ian is joined by Transistor co-founder and engineering lead Jon Buda, as well as product person and senior engineer Jason Pearl. It’s an appropriately software engineering focused episode, as they discuss successful pull requests, annoying spammers and attackers, setting up apps for local development, thoughtfully using artificial intelligence tools, and the programming language Ruby.
Timestamps:
- (00:00...
Ian discusses Weeks 12 and 13 at Transistor, which included some real actual contributions to podstandards.org (cleaning up CSS and visual bugs), as well as wildfire smoke affecting him in his real actual environment. And finally, he reflects on the different mechanisms through which Customer Support people identify systemic problems.
Timestamps:
- (00:00) - Intro
- (00:46) - HIGH
- (03:48) - LOW
- (05:55) - PICCOLO
- (10:04) - Wra...
In Episode 6, Ian is joined by his supervisor: Helen Ryles, Transistor’s Head of Customer Success!
Both are excited about the start of new projects; Helen is planning the company’s annual retreat, and Ian has just finished the first phase of work on updating a WordPress theme for the Podcast Standards Project.
They also reflect on how hard it is to find time for these projects, given the rapid product changes and complex ...
In this episode, Ian discusses Week 8 and 9 at Transistor, where he’s whittled down the large video podcasting waitlist and completed the somewhat arduous task of finding dozens of old listing URLs for a customer. He also reflects on how such work can be helpful for getting acquainted with systems and problems. And finally, he looks back on last episode’s production process to consider why video podcasts take a little b...
In the show's first ever video episode, Ian is joined by Justin Jackson, the CEO and co-founder of Transistor.fm (and the reason this podcast exists)! As it turns out, video has found its way into every corner of the company in the past few weeks, and together Ian and Justin reflect on lessons learned through video's impact on customer support, engineering, product design, and business growth.
Justin talks customer calls, whil...
This episode, Ian reflects on his fourth and fifth weeks at Transistor, which included progressing his technical project past the concept stage, running the customer support "desk" solo during the daytime, and getting to know a neat little tool called Hono.
Timestamps:
- (00:00) - Intro
- (01:04) - High
- (04:40) - Low
- (06:10) - Piccolo
Links:
Some fun bonus clips from the cutting room floor of 2 - On Track! Detective Work! Technical Quirks! (w/ Support Engineer Michael Green).
Ian is joined by a his mentor Michael Green, a "real" customer support engineer at Transistor who is "not AI". This week, Michael celebrates getting back to inbox zero but misses his home recording set-up, while Ian talks detective work for customers and chasing wild geese for his coding project. Both present findings on quirks of modern podcasting: Does anyone offer private video features? And what's up with those pesky episode nu...
Ian reflects on his first two weeks at Transistor, which included starting a show, answering many customer support tickets, and learning about the unique world of open podcast standards and RSS feeds.
Timestamps:
- (00:59) - High
- (02:10) - Low
- (03:59) - Piccolo
Links:
High Low Piccolo with Ian Steyn is a new podcast where I will be sharing successes, challenges and interesting things learned during my co-op experience as a customer support engineer at Transistor.fm.
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