Travel & Hospitality Intelligence
Travel & Hospitality Intelligence is a monthly podcast exploring the trends shaping the travel and hospitality spaces. Join J.D. Power industry experts Michael Taylor, Andrea Stokes and Azari Jones as they unpack the latest data and share insights to help you stay ahead in a fast-moving industry.
Episodes
April 3, 2025 • 7 mins
Azari Jones shares some of the exciting new enhancements to J.D. Power Passenger View, including the integration of social media listening tools!
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March 23, 2025 • 13 mins
Rising claims. Delays in cycle times. A surge in severe weather events. Home insurance carriers are facing mounting challenges that are impacting customer satisfaction. How can they turn the tide?
Join J.D. Power experts Michael Vermillion, Stephen Crewdson and Mark Garrett as they dive into the state of home insurance today, uncovering key pain points and revealing the strategies carriers need to enhance the customer experience.
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March 20, 2025 • 12 mins
Deep dive: Mobility as a Service (MaaS) is on the rise across the globe.What is it? How are cities utilizing it? What does this trend mean for the future of rental cars? Dive into this month's Travel & Hospitality Podcast to find out the answers to these questions and more
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February 22, 2025 • 18 mins
As we exit the hard market for auto insurance, how can brands ensure they hit their growth goals moving forward?
On this episode of the J.D. Power Insurance Intelligence podcast, the team explores what brands should focus on to grow for their underwriting guidelines.
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February 12, 2025 • 13 mins
Here's the latest on airline lounges and hotel reward programs from our Travel and Hospitality podcast! ✈️ Airline lounges: Lounges are booming, thanks to rewards credit cards. Travelers crave quiet spaces, free food and beverage and reliable Wi-Fi. What's on the horizon for lounges in 2025? Hotel rewards programs: Rewards programs can be a popular way to entice guests! To stay relevant, loyalty programs must evolve—personalization...
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January 25, 2025 • 21 mins
On the latest episode of the J.D. Power Insurance Intelligence Podcast, the team discusses insurance implications from the California fires and takes a look at the year ahead to discuss what they expect to see for the industry in 2025.
This episode covers these topics and more:
-- Shopping and switching trends
-- Digital channels for claims
-- The role of the Agent and training opportunities
-- Upcoming events including the AI +...
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January 15, 2025 • 10 mins
New year, new episode! Kick off 2025 with the latest episode of our Travel & Hospitality Podcast, where we dive into the trends shaping the industry and what lies ahead.What we're talking about:✈️ Holiday travel wrap-up: The end of 2024 saw a surge in air travel demand, but hotel bookings held steady.🏨 Hotels in 2025: Will demand continue to plateau? Wave 2 of our hotel study data drops for subscribers on 1/14, revealing some ...
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December 9, 2024 • 19 mins
Michael Taylor, Andrea Stokes and Azari Jones of J.D. Power deep dive into 2024 travel trends and make predictions for the year to come! Did anyone's 2024 predictions come to pass? Find out! Episode topics:- The soaring demand for air travel and hotels- Potential airline mergers- The rise of social media travel (vacations for the 'Gram!) and wellness travel (think relaxation & health)- What’s next for prices?- Workforce challen...
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December 2, 2024 • 16 mins
On this episode of our podcast, the team takes a look back at the biggest stories to influence the insurance market in 2024. This episode covers:
- The return to profitability
- Shopping and switching trends
- The rise of the importance of trust
- Claims bright spots
- And more!
Hosted by:
- Michael Vermillion, VP and General Manager, Insurance & Healthcare
Featuring:
- Stephen Crewdson, CPCU, Senior Director, Insurance Intelli...
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November 26, 2024 • 15 mins
This episode of the J.D. P ower Travel & Hospitality Podcast is all about this season’s hottest holiday travel trends! Here’s what we’re covering:The DOT’s new automatic refunds rule and what it means for travelers.The latest holiday travel trend data and what to expect this season.Is Travel Tuesday the next Black Friday? Explore this growing trend and find out which industry is offering the best deals—spoiler alert: it's cruis...
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November 5, 2024 • 10 mins
On the latest episode of our podcast, the team explores the results of the 2024 Auto Claims Satisfaction Study. This episode covers:
- Why claims are such a critical part of the customer relationship
- How premium increases have influenced satisfaction with the claims experience
- Specific focus areas for claims process improvement
- And more!
Hosted by:
- Carolyn Kibat, Director, Marketing Automation & Strategy
Featuring:
- ...
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October 22, 2024 • 10 mins
Tune in to the latest episode of our Travel & Hospitality Podcast as we explore the J.D. Power 2024 North America Rental Car Satisfaction Study, featuring expert insights from Azari Jones and Andrea Stokes, hosted by Sarah Baggett.Learn what’s driving customer satisfaction, the latest trends in the rental car industry and how top brands are staying competitive.
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September 24, 2024 • 11 mins
Mike Taylor and Andrea Stokes are discussing the latest results of the 2024 North America Airport Satisfaction Study and Third-Party Hotel Management Guest Satisfaction Benchmark!
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September 16, 2024 • 19 mins
On the latest episode of our podcast, Amy Feeman from our Consumer Insights division joins us to explore the role of insurance agents in the current market. This episode covers:
- Whether customers still want to work with agents
- How interactions with agents influence customer actions
- How carriers can empower agents to improve the customer experience
- And more!
Hosted by:
- Michael Vermillion, VP and General Manager, Insuranc...
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August 21, 2024 • 14 mins
On the latest episode of our podcast, the Insurance Intelligence team is joined by Jim Vecchio from our Autodata Solutions division to talk auto insurance policy pricing accuracy.
This episode covers:
- Why pricing auto insurance policies accurately matters
- What data carriers can leverage to improve pricing accuracy
- How to accelerate pricing process improvements across the industry
- And more!
Hosted by: Michael Vermillion,...
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August 21, 2024 • 14 mins
In this episode of the Travel & Hospitality Podcast, host Sarah Baggett is joined by industry experts Michael Taylor, Andrea Stokes and Azari Jones to discuss the latest trends and insights in the travel sector.Michael and Andrea kick off the discussion with their predictions for fall 2024 travel, forecasting that travel will remain expensive and crowded. Azari Jones provides an update on the latest developments in the rental c...
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Earlier this month, we hosted our Insurance Advisory Board Meeting where our guests and speakers gathered together to dive into critical topics influencing the industry. Tune in as our team discusses key takeaways from our keynote presentation, panel discussions, and conversations with participants.
This episode covers:
- Predictions for the economic state of insurance
- An overview of digital priorities for the industry
- A loo...
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July 18, 2024 • 13 mins
In this episode, we introduce the “What Makes an Airport Great?” video series. Join Mike Taylor as he takes us on a tour of award-winning airports, revealing the secrets behind their success and the elements that set them apart.Additionally, Andrea Stokes dives into the latest findings from the 2024 North American Hotel Guest Satisfaction Index Study. Discover new insights on streaming services, in-room voice assistants, EV chargin...
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Trust has risen to the top as a critical element of a customer’s satisfaction with their insurance carrier. In episode 4 of the Insurance Intelligence Podcast, our experts dive into this topic to discuss what trust means, how carriers can measure it, and what can be done to influence trust. Tune in now.
This Episode Covers:
- Topics in the news.
- An exploration of Trust including what it means and how to influence it.
- How Trus...
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June 12, 2024 • 12 mins
In the latest episode of the J.D. Power Travel & Hospitality Podcast, Michael Taylor, Andrea Stokes and Azari Jones explore airline safety, highlight the top-performing airports so far and provide predictions on the stagnant hotel demand we’ve seen in Q1 2024.
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