Savvy Shopkeeper Retail Podcast

In this episode, I’m sharing how I went from paying myself minimum wage to setting—and hitting—a real CEO-level salary. If you’re a store owner who wants to make more and work smarter, this one’s for you. I’ll walk you through how to set a salary goal, calculate the revenue needed to support it, and start delegating tasks so you can focus on growing your business.

Plus, we’ll talk about the revenue cap solo store owners hit and why...

In this bonus episode, I’m introducing Retail Reset—a brand new Zoom workshop for store owners who feel like their business is being held together by duct tape and guesswork.

This is not about analyzing reports or digging into deep financials.

Retail Reset is the class for store owners who feel behind on the business side of things—and are ready to fix it.

Retail Reset is about se...

One of my favorite parts of hosting a yearly conference for retail store owners is sharing the tools I use (and love) to market, support, and get insight into my brick-and-mortar store.

These tools can seriously support and streamline your retail business—and they made great door prizes as sponsors at this year’s conference—but here’s a little more about what they do, who they’re for, and why I believe the...

When economic uncertainty rises, consumers don’t just “spend less,” they fundamentally change how they make decisions. Research shows that during periods of instability, people shift from “promotion-focused” thinking (seeking gains and opportunities) to “prevention-focused” thinking—avoiding losses and protecting what they have.

Your customers aren’t just being more careful with money; they’re operating f...

In this bonus episode, Kathy shares heartfelt reflections and key takeaways from the Get Traffic Savvy Shopkeeper Conference in Cleveland. From Amanda Herring’s unforgettable Instagram session to the video memorial honoring April to Mamita’s surprise visit, this episode captures the magic, learning, and love that filled the room. Kathy also opens up about what she learned as a leader, why this event has to happen agai...

If there’s something that every store owner wants to review or discuss, but the discomfort of the conversation is convincing you to avoid it, it’s your margins. 

With rising costs, inflation, and the constant pressure to keep your customers happy, this is one of the trickiest but most important things you need to dial in this year. So, if you’ve been wrestling with pricing decisions or you’re feeling nervo...

At first glance, extending store hours might seem like a simple decision. Just “stay open a little later, and customers will come,” right? But, not quite. A decision like this deserves a thoughtful approach, and that’s where a cost-benefit analysis can make all the difference.

But, if you’re wondering why, this is for you. Here are five reasons why you should do a cost-benefit analysis of extending your store hours. 

Listen to epis...

When you’re running a brick-and-mortar business, there’s a fear you probably didn’t expect to have, thanks to taxes: the fear of making more profit. Avoiding profit is not the best financial strategy, and it can actually hurt your business both short-term and long-term.

While I’m going to share WHY this is, I want to also remind you to consult your CPA, financial advisor, and/or bookkeeper for clarification on if you can use this f...

One of the most common challenges brick-and-mortar store owners face is in their financial planning. From filtering through the advice that actually applies to you and juggling factors out of your control (like tariffs), it’s hard to find something that works.

In today's episode, I’m sharing 6 common financial planning tips that work and how to tell if financial advice is meant for you (and if it’s not). I’m also sharing BOTH the w...

I received an email that compelled me to address "the small business struggle." The struggles you face as a small business owner often follow what we like to think of as “patterns.”

Pandemic, inflation, election years, seasonal slumps—these aren’t new challenges. They’ve happened before, and they’ll happen again regardless if the economy is booming or not.

In the small indie retail business world someone is always thriving, someone...

You've got questions about the 2025 Savvy Shopkeeper Conference—I’ve got answers! In this bonus episode, I’m sharing all the juicy details: the finalized agenda, the workshop-style sessions, the incredible door prizes, what’s actually included in your ticket, and why this isn’t just another business event—it’s an experience designed to help you grow tr...

Hiring can feel daunting, no matter what stage of business ownership you’re in, especially when you’re managing so much already. You’re worried about trusting someone else with your business, so it’s no wonder the idea of bringing another person, even an employee, causes so much stress.

But don’t worry, I’ve got you covered. By the end of this podcast episode, you’l...

I’m going to be honest with you, I can’t summarize the tariffs situation for you—too much is happening at once and you never know when it’ll change again. That said, what I can do is share solutions and strategies to navigate these tariffs as an indie retailer.

With creativity, strategy, and a proactive approach, you can minimize disruption, protect your profit margins, and even uncover new opportunities. 

In this episode, we’re ...

Have you said “no” to something that could have been a game-changer for your business? If so, it’s not too late to revisit it—or to say “yes” to the next opportunity that comes your way. In this episode, I go over mindset traps such as fear of change, imposter syndrome, skepticism, and how to overcome these mindset traps.

If any of these mindset traps pull at your strings visit my blog at www.savvyshopkeeper.com/episode242 for show...

Discover how one shop owner turned a surprise visit and a one-hour coaching call into a 50% increase in retail sales! In Episode 241 of the Savvy Shopkeeper Retail Podcast, Kathy Cruz shares insights, tips, and lessons from this inspiring success story. Learn how strategic action, even with a low AOV, can drive growth.

For show notes, including links to anything mentioned in this episode, visit www.savvyshopkeeper.com/episode240.

K...

Savvy Shopkeeper Get Traffic Conference

Sunday & Monday, May 18-19, 2025

Venue: Biographie, Lakewood Ohio (west of Cleveland)

Join us for a 2-day, high-impact conference designed exclusively for independent retailers. With a limited number of seats, this event cuts through the fluff to deliver actionable workshops that will transform both your foot traffic and e-commerce strategies.

Expect intimate, hands-on sessions led by industr...

Mark your calendars for the Faire Wholesale Winter Market

The Faire Wholesale Winter Market 2025 is scheduled for January 22–24, with early access for Faire Insiders beginning on January 21.

Traveling to market might not make sense for you this year. That’s why I’m here with some tips for creating an impactful and fun virtual b...

We’re kicking off 2025 with part two of this interview series hosted by member of Master Shopkeeper Member Ceri Otero. Tune in to hear how I'm embracing the New Year with 8 lessons from my past.

To kick off 2025, Ceri Otero, a Master Shopkeeper member and former radio personality (cool, right?), asked if she could interview ME, Kathy Cruz. After episode #231, she decided to flip the script and gather questions from the community for this vulnerable conversation.

In part 1 of this episode, we talk through topics like inclusivity, resilience, dissappointments and mindset.

Tune in next week for part 2 of this Kathy Cruz inter...