Life Chat
Insurance conversations to Make Life Easy
Episodes
Whether you're a seasoned agent or just starting out, understanding the underwriting process—and how it is evolving—is essential to helping your customers succeed.
In this episode of Life Chat, Anna Coleman and Laura Timmins sit down with Traci Davis and Eric Storey from the EMC Life underwriting team. They dive deep into how underwriting has changed over the years and what we can expect in the future. This episode is packed wit...
In this episode of Life Chat, hosts Laura Timmins and Anna Coleman from EMC Life are joined by Kelsey Spencer and Amie Crawford from GRAIL, the company behind the groundbreaking Galleri® multi-cancer early detection test. Together, they explore how this simple blood test can detect signals for more than 50 types of cancer often before symptoms appear. This episode highlights how innovation and strong relationships are transforming ...
When life takes an unexpected turn, the claims process can feel overwhelming. In this episode of Life Chat, we pull back the curtain on what really happens behind the scenes. Join hosts Anna Coleman and Laura Timmins as they sit down with Steve Brown, VP of Underwriting & Claims, and Denelle Short, Senior Claims Administrator at EMC Life.
You’ll hear:
- Why relationships matter in claims and how empathy makes a difference.
- H...
This episode of Life Chat, part of EMC Life's Relationships Matter campaign, highlights the importance of exceptional customer service in the life insurance industry. Hosted by Anna Coleman and Laura Timmins, the episode features Steve Fox, Customer Experience Supervisor, and Steve Miller, Life Sales Consultant, as they discuss how building trust and strong relationships drive business growth and generates referrals.
It's our 40th episode and it's a big one. EMC and EMC Life have teamed up to take Life Chat on the road to Michigan. Join Brian Dimmick and Kirt Till as they talk to Michigan Big I leadership and agents attending the conference. Our guests share intriguing real-life stories, valuable client relationship advice and trends they see impacting the industry. Don’t miss this special episode.
Guests (0:49) Aaron Vorce – Commercial Client...
Longevity is key to building strong relationships. When customers feel valued and cared for, they are less likely to switch providers—resulting in higher retention rates. Join Brian Dimmick, EMC Territory Management Consultant, alongside Kirt Till and Patrick Murphy from the EMC Life Sales Team, as they share valuable insights on maintaining customer loyalty in a competitive market.
The life insurance industry relies heavily on trust. Customers need to feel confident that their advisor will have their best interests at heart, act ethically and handle their finances with care. Strong relationships built on empathy, transparency and reliability are essential for fostering this trust. Join Gary Hoeger, Life Sales Specialist with EMC Life, and Erin Dop, agent with Fullenkamp Insurance, as they discuss the importan...
Offering your customer a variety of products can increase customer retention and enhance customer value by addressing multiple insurance needs in one place. To help guide our discussion we have invited Kirt Till, Business Development Consultant with EMC Life, and Missy Creel, Territory Management Consultant at EMC. Join us to learn how adding life insurance to your portfolio provides complete coverage for your customers and insures...
No two life insurance needs are the same. Each individual and family has unique circumstances and financial plans. Join Steve Miller, life sales consultant, as he provides helpful tips on how to approach your customers about life insurance and picking the right product that fits their needs.
Relationships matter in the life insurance industry and building strong relationships with customers is the cornerstone of success. However, there are elements of life that present challenging conversations. Life insurance deals with a sensitive topic—death. People are naturally hesitant to discuss such a personal matter with someone they don't trust or feel comfortable with. Strong relationships create a safe space for open an...
This is the final episode in our 2023 agent education campaign, Healthy Life, where we are striving to improve lives through balance and wellness. Thank you to all our guests that joined us for the podcast and taught us how to live a well-rounded life. In this episode, we go back in time and highlight the best moments of each wellness topic. We hope you enjoyed following along in this journey of finding harmony and balance in your ...
Spiritual wellness involves finding purpose, meaning, and connection in life. Enlighten yourself with our latest podcast episode featuring special guest Lily Allen-Duenas, yoga instructor with Power Life Yoga and founder of the Wild Yoga Tribe.
Intellectual wellness is a state of being, inspiring curiosity within yourself and the world around you. Rebecca Cloud, adult services librarian with the Des Moines Public Library, encourages listeners to try new things and be open to new ideas. Her passion for learning sparks a desire to spend time on our own intellectual wellness, creating balance and harmony in our lives.
This episode is part of our Healthy Life campaign where ...
Environmental wellness invokes a respect for nature and other environments, such as our home and workspaces, which in turn benefit our health and well-being. For this episode on environmental wellness, we interviewed Danny Nielsen, photographer and videographer for Wake County in Raleigh, North Carolina. With a background in environmental science, Danny has a passion for nature and the world around him. Join life insurance advocate...
Social wellness is the ability to relate to and connect with other people in our world. This month’s wellness topic introduces us to Nathan Beacom and the Lyceum Movement. Drawing on a history over 150 years old, The Lyceum Movement hosts social, festive events that explore the big ideas of art, philosophy, history and more. In an age where so much of our life is consumed by the anxiousness of online lif...
This month, we're focusing on the occupational component of total wellness. Occupational wellness is the ability to achieve a balance between work and leisure in a way that promotes health, a sense of personal satisfaction and is financially rewarding. Join Ceyda Nazli, a wellness specialist from EMC, and life insurance advocates Laura Timmins and Karly O’Connor-Pelz from EMC National L...
Physical wellness is key to maintaining a high quality of life. Positive physical health habits can help decrease your stress, lower your risk of diseases and increase your energy. Learn how to get moving and increase your knowledge by joining Kiley Huber, a senior wellness specialist from EMC, and life insurance advocates Anna Coleman and Laura Timmins from EMC National Life.
This episode of Life Chat focuses on emotional wellness and mental health awareness. Join Brianna Sink the Make It OK Coordinator from the Iowa Healthiest State Initiative along with Anna Coleman and Laura Timmins from EMC National Life. The trio discusses helpful tips, valuable resources and ways to enhance mental health awareness.
Mental Health Resources:
Financial wellness is the ability to identify your relationship with money and skills in managing resources. Join Cam Torstenson and Kirt Till as they discuss where to start to secure your financial future and how to begin making financial choices that allow you to enjoy your life.
Throughout 2022, we discussed ways to simplify life insurance for the average consumer. Join our panel of experts as we highlight some of our best tips.
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