Life Chat

Life Chat

Insurance conversations to Make Life Easy

Episodes

May 21, 2026 14 mins

Many people’s first introduction to life insurance is through their employer. While having life insurance through work is a good option, it often isn’t enough coverage for the average person.

On our latest episode of Life Chat, we sit down with Kirt Till, EMC Life business development consultant, and Jennifer Wallace, agent with Swallows Insurance, to discuss how workplace benefits open the door to individual life sales. By meeting...

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Buying life insurance at a young age can mean lower costs, more options, and peace of mind knowing your future is protected long before you need it. Life insurance doesn’t need to be complicated and is a great tool to help set your future self up for success.

Listen to our most recent episode where we sit down with Kirt Till, EMC Life business development consultant, and Tyler Pettit, agent with Diebold Insurance, and discuss why p...

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February 24, 2026 20 mins

We live in a world where everything is online, instantaneous, and made for convenience. It's easy to forget that life insurance, at its core, is a human business. In this episode, we are joined by agent Zach Lint and representative Kirt Till to share why working with real agents is important. From uncovering needs a website might miss to delivering on promises when families need it most, we discuss how to keep insurance human. 

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January 15, 2026 11 mins

2025 was packed with incredible conversations about life insurance and relationships. In this episode, we’re sharing the biggest takeaways from the past year.

Every episode reminded us that strong relationships aren’t just good business—they’re the foundation of everything we do. So, consider this your ultimate recap of 2025. Let’s dive into the top conversations that shaped the year!

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December 18, 2025 14 mins

Whether you're a seasoned agent or just starting out, understanding the underwriting process—and how it is evolving—is essential to helping your customers succeed.

In this episode of Life Chat, Anna Coleman and Laura Timmins sit down with Traci Davis and Eric Storey from the EMC Life underwriting team. They dive deep into how underwriting has changed over the years and what we can expect in the future. This episode is packed wit...

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October 21, 2025 12 mins

In this episode of Life Chat, hosts Laura Timmins and Anna Coleman from EMC Life are joined by Kelsey Spencer and Amie Crawford from GRAIL, the company behind the groundbreaking Galleri® multi-cancer early detection test. Together, they explore how this simple blood test can detect signals for more than 50 types of cancer often before symptoms appear. This episode highlights how innovation and strong relationships are transforming ...

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When life takes an unexpected turn, the claims process can feel overwhelming. In this episode of Life Chat, we pull back the curtain on what really happens behind the scenes. Join hosts Anna Coleman and Laura Timmins as they sit down with Steve Brown, VP of Underwriting & Claims, and Denelle Short, Senior Claims Administrator at EMC Life.

You’ll hear:

  • Why relationships matter in claims and how empathy makes a difference.
  • H...
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This episode of Life Chat, part of EMC Life's Relationships Matter campaign, highlights the importance of exceptional customer service in the life insurance industry. Hosted by Anna Coleman and Laura Timmins, the episode features Steve Fox, Customer Experience Supervisor, and Steve Miller, Life Sales Consultant, as they discuss how building trust and strong relationships drive business growth and generates referrals.

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It's our 40th episode and it's a big one. EMC and EMC Life have teamed up to take Life Chat on the road to Michigan. Join Brian Dimmick and Kirt Till as they talk to Michigan Big I leadership and agents attending the conference. Our guests share intriguing real-life stories, valuable client relationship advice and trends they see impacting the industry. Don’t miss this special episode.

Guests (0:49) Aaron Vorce – Commercial Client...

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January 16, 2025 14 mins

Longevity is key to building strong relationships. When customers feel valued and cared for, they are less likely to switch providers—resulting in higher retention rates. Join Brian Dimmick, EMC Territory Management Consultant, alongside Kirt Till and Patrick Murphy from the EMC Life Sales Team, as they share valuable insights on maintaining customer loyalty in a competitive market.

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December 6, 2024 17 mins

The life insurance industry relies heavily on trust. Customers need to feel confident that their advisor will have their best interests at heart, act ethically and handle their finances with care. Strong relationships built on empathy, transparency and reliability are essential for fostering this trust. Join Gary Hoeger, Life Sales Specialist with EMC Life, and Erin Dop, agent with Fullenkamp Insurance, as they discuss the importan...

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November 5, 2024 12 mins

Offering your customer a variety of products can increase customer retention and enhance customer value by addressing multiple insurance needs in one place. To help guide our discussion we have invited Kirt Till, Business Development Consultant with EMC Life, and Missy Creel, Territory Management Consultant at EMC. Join us to learn how adding life insurance to your portfolio provides complete coverage for your customers and insures...

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September 18, 2024 14 mins

No two life insurance needs are the same. Each individual and family has unique circumstances and financial plans. Join Steve Miller, life sales consultant, as he provides helpful tips on how to approach your customers about life insurance and picking the right product that fits their needs. 

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July 25, 2024 16 mins

Relationships matter in the life insurance industry and building strong relationships with customers is the cornerstone of success. However, there are elements of life that present challenging conversations. Life insurance deals with a sensitive topic—death. People are naturally hesitant to discuss such a personal matter with someone they don't trust or feel comfortable with. Strong relationships create a safe space for open an...

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January 10, 2024 16 mins

This is the final episode in our 2023 agent education campaign, Healthy Life, where we are striving to improve lives through balance and wellness. Thank you to all our guests that joined us for the podcast and taught us how to live a well-rounded life. In this episode, we go back in time and highlight the best moments of each wellness topic. We hope you enjoyed following along in this journey of finding harmony and balance in your ...

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December 12, 2023 15 mins

Spiritual wellness involves finding purpose, meaning, and connection in life. Enlighten yourself with our latest podcast episode featuring special guest Lily Allen-Duenas, yoga instructor with Power Life Yoga and founder of the Wild Yoga Tribe

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November 2, 2023 16 mins

Intellectual wellness is a state of being, inspiring curiosity within yourself and the world around you. Rebecca Cloud, adult services librarian with the Des Moines Public Library, encourages listeners to try new things and be open to new ideas. Her passion for learning sparks a desire to spend time on our own intellectual wellness, creating balance and harmony in our lives. 

This episode is part of our Healthy Life campaign where ...

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October 2, 2023 12 mins

Environmental wellness invokes a respect for nature and other environments, such as our home and workspaces, which in turn benefit our health and well-being. For this episode on environmental wellness, we interviewed Danny Nielsen, photographer and videographer for Wake County in Raleigh, North Carolina. With a background in environmental science, Danny has a passion for nature and the world around him. Join life insurance advocate...

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August 30, 2023 13 mins

Social wellness is the ability to relate to and connect with other people in our world. This month’s wellness topic introduces us to Nathan Beacom and the Lyceum Movement. Drawing on a history over 150 years old, The Lyceum Movement hosts social, festive events that explore the big ideas of art, philosophy, history and more. In an age where so much of our life is consumed by the anxiousness of online lif...

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July 24, 2023 14 mins

This month, we're focusing on the occupational component of total wellness. Occupational wellness is the ability to achieve a balance between work and leisure in a way that promotes health, a sense of personal satisfaction and is financially rewarding. Join Ceyda Nazli, a wellness specialist from EMC, and life insurance advocates Laura Timmins and Karly O’Connor-Pelz from EMC National L...

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