All Things Considered CX with Bob Azman
Are you ready for CX Unhinged? For building better experiences? Hosted by Bob Azman, this show digs into the trends, tools, and tactics that are transforming the way businesses connect with their customers. Get ready for thought-provoking interviews, expert advice, and the latest insights straight from the world of CX. Whether you're aiming to enhance your strategy or discover new ways to drive customer satisfaction, grab your notebook - Bob and his guests have got you covered. Make sure to bubscribe to get new episodes every 2 weeks.
Episodes
What if the key to winning customer loyalty wasn’t just fixing problems, but transforming every complaint into a business opportunity? Are your efforts to save costs in your service processes actually risking far more in lost revenue and reputation?
Too often, companies focus on efficiency and cost-cutting in customer service, relying on AI and automation, without realizing that barriers to escalation and impersonal experience...
What if the key to winning customer loyalty wasn’t just fixing problems, but transforming every complaint into a business opportunity? Are your efforts to save costs in your service processes actually risking far more in lost revenue and reputation?
Too often, companies focus on efficiency and cost-cutting in customer service, relying on AI and automation, without realizing that barriers to escalation and impersonal experience...
What could your business unlock if you stopped seeing AI as just a way to cut costs, and started seeing it as a pathway to deeper customer connection and organic growth?
Are you truly listening and responding to what your online reviews are revealing about your service, or are you letting authenticity slip away with canned, generic replies?
As the market pushes for automation and efficiency, it’s easy to miss that real transfo...
What could your business unlock if you stopped seeing AI as just a way to cut costs, and started seeing it as a pathway to deeper customer connection and organic growth?
Are you truly listening and responding to what your online reviews are revealing about your service, or are you letting authenticity slip away with canned, generic replies?
As the market pushes for automation and efficiency, it’s easy to miss that real transfo...
Welcome back to All Things Considered CX! In this episode, Bob Azman is joined by LinkedIn expert and personal branding strategist, Carol Kaemmerer . As the new year kicks off amid a challenging economic landscape marked by recent layoffs, Bob Azman brings Carol Kaemmerer to share her insights on building an impactful professional presence online—especially when the job market is tight.
Together, they dive deep into the curren...
Welcome back to All Things Considered CX! In this episode, Bob Azman is joined by LinkedIn expert and personal branding strategist, Carol Kaemmerer . As the new year kicks off amid a challenging economic landscape marked by recent layoffs, Bob Azman brings Carol Kaemmerer to share her insights on building an impactful professional presence online—especially when the job market is tight.
Together, they dive deep into the curren...
Welcome back to All Things Considered CX. In this episode, host Bob Azman is joined by Chander Sharma, a seasoned global executive, leadership advisor, and author, to unpack the real challenges large organizations face in today’s fast-moving business landscape.
Drawing from decades of experience across industries and continents, Chander shares powerful insights on how leadership, culture, and organizational clarity shape busin...
Welcome back to All Things Considered CX. In this episode, host Bob Azman is joined by Chander Sharma, a seasoned global executive, leadership advisor, and author, to unpack the real challenges large organizations face in today’s fast-moving business landscape.
Drawing from decades of experience across industries and continents, Chander shares powerful insights on how leadership, culture, and organizational clarity shape busin...
Welcome back to All Things Considered CX! In today's episode, Bob Azman sits down with Simon Robinson, CEO of Holonomics and co-author of "Designing Customer Experiences with Soul." Together, they dive deep into the world of customer experience—tracing Simon's pioneering journey from British Telecom’s human factors department to launching one of the world’s first mobile internet portals.
Simon Robinson also shares ...
Welcome back to All Things Considered CX! In today's episode, Bob Azman sits down with Simon Robinson, CEO of Holonomics and co-author of "Designing Customer Experiences with Soul." Together, they dive deep into the world of customer experience—tracing Simon's pioneering journey from British Telecom’s human factors department to launching one of the world’s first mobile internet portals.
Simon Robinson also shares ...
In this episode, Bob Azman explores the powerful connection between mental health and workplace performance with special guest Rachel Lutz Guevara, Division Vice President of Trust and Safety at TaskUs.
Rachel shares her inspiring journey from a background in clinical mental health care to leading a global psychological health and safety program for frontline digital workers. Together, they uncover how proactive wellness initiatives...
In this episode, Bob Azman explores the powerful connection between mental health and workplace performance with special guest Rachel Lutz Guevara, Division Vice President of Trust and Safety at TaskUs.
Rachel shares her inspiring journey from a background in clinical mental health care to leading a global psychological health and safety program for frontline digital workers. Together, they uncover how proactive wellness initiatives...
Welcome back to All Things Considered CX! In today's episode, Bob Azman sits down with Nemo Neal, though you might know him better as the chief of design at Mozee, and by his DJ handle, Nemo.
Nemo joins us from inside one of Mozee's autonomous development vehicles to share his unconventional journey from insurance salesman and DJ to automotive design leader. Together, Bob and Nemo dig deep into the future of autonomous vehicles, the...
Welcome back to All Things Considered CX! In today's episode, Bob Azman sits down with Nemo Neal, though you might know him better as the chief of design at Mozee, and by his DJ handle, Nemo.
Nemo joins us from inside one of Mozee's autonomous development vehicles to share his unconventional journey from insurance salesman and DJ to automotive design leader. Together, Bob and Nemo dig deep into the future of autonomous vehicles, the...
Welcome back to All Things Considered CX, where we’re shaking up the world of customer experience.
In today’s episode, Bob Azman sits down with Jack Walker from Walker—a trailblazing, family-owned company with over eight decades in the CX business.
Together, they explore Walker’s fascinating journey from grassroots door-to-door research in 1939 to leading the way with cutting-edge Qualtrics technology and AI-d...
Welcome back to All Things Considered CX, where we’re shaking up the world of customer experience.
In today’s episode, Bob Azman sits down with Jack Walker from Walker—a trailblazing, family-owned company with over eight decades in the CX business.
Together, they explore Walker’s fascinating journey from grassroots door-to-door research in 1939 to leading the way with cutting-edge Qualtrics technology and AI-d...
Welcome back to All Things Considered CX, where we dive deep into the evolving world of customer experience.
In today’s episode, Sean Crichton-Browne, co-author of the thought-provoking book, The Human Culture Imperative, joins us in exploring why company culture is not just a “nice-to-have,” but a mission-critical driver of customer and employee happiness, business growth, and lasting transformation.
Sean unpacks h...
Welcome back to All Things Considered CX, where we dive deep into the evolving world of customer experience.
In today’s episode, Sean Crichton-Browne, co-author of the thought-provoking book, The Human Culture Imperative, joins us in exploring why company culture is not just a “nice-to-have,” but a mission-critical driver of customer and employee happiness, business growth, and lasting transformation.
Sean unpacks h...
Welcome back to All Things Considered CX! In today’s episode, Bob Azman sits down with CX legend John Goodman, for a fascinating conversation on the evolution of customer experience and the science behind customer loyalty.
From the basement of Harvard Law to pioneering the use of 800 numbers and developing cutting-edge economic models, John takes us through his decades-long journey shaping how companies listen to and delight t...
Welcome back to All Things Considered CX! In today’s episode, Bob Azman sits down with CX legend John Goodman, for a fascinating conversation on the evolution of customer experience and the science behind customer loyalty.
From the basement of Harvard Law to pioneering the use of 800 numbers and developing cutting-edge economic models, John takes us through his decades-long journey shaping how companies listen to and delight t...
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