MSP Success Podcast

In this episode of My First Million, host Allison Felber talks with Erica Martinez-Rose and Matt Rose, founders of Tech Rage IT, about their journey from a single consulting contract to building a seven-figure managed services business. They share how they bootstrapped their growth, transitioned into the MSP model, and crossed the $1M revenue mark while balancing family life and the realities of entrepreneurship. Along the way, the...

What does it really take to scale an MSP into a $240M powerhouse? In this episode, Rashaad Bajwa — Executive Chairman and Founder of Integris — reveals the raw truth behind building one of the largest managed service providers in North America.

From humble beginnings in 1997 to a national brand with dozens of acquisitions, Bajwa’s story is a masterclass in leadership, humility, and disciplined growth. He shares the mindset shifts th...

What does it really take to build an MSP from scratch in the middle of a recession — with no technical background, two kids watching, and absolutely no Plan B?

In this candid and energizing episode of My First Million, Doug Bates shares the unlikely origin story behind CMIT Solutions of the Atlanta Southern Crescent. Doug didn’t come up through the help desk. He didn’t code. He didn’t “start fixing computers for friends and realize ...

If you think your first salesperson will “handle it” while you retreat to the server room, think again. Nathan Whittacre, Founder & CEO of Stimulus Technologies, breaks down how he went from a garage PC shop to a $12M, 70-person, six-location MSP/ISP—without losing his sanity (or his hair 😅).

We cover the real levers that move revenue: founder-led sales discipline, ruthless focus on repeatable process, and when acquisitions are...

In this episode, we sit down with Nick Recker, founder and CEO of Blue Alliance, an $80 million MSP investment group with operations in over 45 states. After starting his first MSP, Path Forward IT, in 2002 serving physician entrepreneurs, Recker went on to build multiple successful healthcare-focused companies before launching Blue Alliance in 2020. His mission—help MSP owners grow without losing their culture, autonomy, or sense ...

AI is stepping out of fiction and into reality — and MSPs are right in the middle of it.

This week’s episode dives into the biggest stories reshaping the channel, from automation and agentic AI to next-gen cybersecurity tools:

• Kaseya acquires INKY and unveils its AI-powered Digital Workforce
• CyberFOX launches AI-driven DNS filtering
• WatchGuard rolls out next-gen Firebox rackmount appliances
• Barracuda debuts new financial services an...

In this episode of the Titans of Scale Podcast, Robin Robins sits down with Bruce Gibbs, Founder & President of GFI Digital, to unpack how he grew his company from just four employees and $1M in revenue to over 410 employees, $140M+ total revenue, and a $40M MSP division.

Bruce shares the hard-earned lessons of building one of the most successful privately held copier and MSP companies in the country, including:

• How he transi...

This week’s roundup is packed with cybersecurity news and industry moves every MSP needs to know. We cover:

• ESET’s free immersive cybersecurity awareness training
• Sophos launching new advisory and penetration testing services
• Huntress partnering with Sherweb to expand distribution
• IT Nation PitchIT finalists revealed
• ASCII Group announcing 2026 conference dates
• A major four-MSP merger in California
• Executive shakeups at Microsoft, Pax...

Robin Robins sits down with Mark Clayman to talk M&A, scaling MSPs, and building through channel partnerships. Mark shares how Netrio is uniting three MSPs under one brand, why the market isn’t as saturated as people think, and how AI is reshaping service delivery. 

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This week’s channel roundup highlights the tools, programs, and threats shaping the MSP landscape. N-able introduces anomaly detection to strengthen backup security, Syncro expands into Microsoft 365 and Entra ID protection, and Proofpoint launches an AI solution to monitor human communications risks.

We also look at new partner opportunities from Action1 and Nintex, plus a Guardz report revealing SMBs are facing nearly double the n...

From college dropout to CEO of a $375M MSP platform with 1,200+ employees. Peter Melby, CEO of New Charter Technologies, shares raw, battle-tested lessons on pricing, hiring, and fixing culture at scale—plus why “core values” fail without clear behavior agreements, psychological safety, and directed autonomy. We also dig into how New Charter integrates acquisitions for value (not vanity) and what MSPs must do now to win amid AI and...

What if you could earn 40% margins without building a NOC, SOC, or hiring staff? Doug Childress, CEO of TTGI & Clarity MSP, breaks down his partner-first model and AI tools powering the next wave of MSP growth.

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This week’s channel news roundup covers the biggest product launches, partnerships, M&A, and leadership moves shaping the MSP landscape. From Veeam’s first-ever software appliance and Addigy’s SentinelOne-powered security suite, to Sophos’ integration with Taegis and Blackpoint Cyber teaming up with NinjaOne, here’s what you need to know to stay ahead.

We’ll also break down:

• Evergreen’s Canadian expansion with three new MSP a...

Thirty years after AOL dial-up defined connection, today’s channel is grappling with a new kind of “always on”—AI that thinks, learns, and acts. In this week’s roundup, we cover:

• ScalePad’s free compliance platform for MSPs
• SonicWall’s new firewalls with built-in Zero Trust
• Trend Micro’s agentic AI-powered SIEM
• AvePoint’s revamped, engagement-first partner program
• Titan’s $74M investment in an AI-enabled MSP rollup
• Key ransomware tre...

This week, GPT-5 hit the scene with advanced “vibe-coding” skills—just tell it what you want to build, and it writes the code, makes architecture decisions, and delivers the app. Impressive? Sure. But while AI grabs all the headlines, plenty of MSP-specific news flew under the radar.

In this episode, we cover:

• New risk-prioritization tools from Liongard
• ThreatLocker’s configuration risk dashboard
• WatchGuard’s next-gen Firebox table...

Greg Brainerd, founder of Braintek, discusses the pivotal change that nearly doubled his revenue, the mindset shift that helped him hire his first technician, and how peer groups accelerated his growth. He also offers insights on sales, building a marketing engine from the ground up, and preparing for a profitable exit.

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In this episode of the News Roundup, we cover key updates MSPs need to know this week:

• Liongard releases HunterX for external threat scanning
• KnowBe4 integrates with Microsoft Edge for in-browser security coaching
• CyberFOX bundles Blackpoint Cyber’s MDR tools
• Sophos and Cynomi launch new partner programs
• CompassMSP and BlackPoint IT merge; Palo Alto Networks acquires CyberArk
• Cavelo raises $5M to fuel channel-first growth
• Social engin...