Talking Shop

A fortnightly podcast unpacking the latest trends in voice technology and consumer attitudes towards voice assistants across the board—smart speakers, mobile, web search. Our magazine show brings you discussions and thoughts about the use of voice technology, as well as the latest voice tech news. We also mix in a bit of behind-the-scenes chat about life at Vixen Labs. Make sure you subscribe, so you don’t miss a moment.

Episodes

Voice Commerce: When Shops Talk Back

November 12, 2021 • 26 mins

Voice shopping is a gratifying act. As humans, we love to talk about what we want and like, and voice enables us to do so effortlessly. It also simplifies tedious payment and return procedures. To tell us more, we have invited former Procter & Gamble Executive Milan Turk on our podcast.

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Ordering McDonald’s Via Voice?

November 4, 2021 • 16 mins

The pandemic has definitely challenged how we enjoy our food. While safe takeaways became the new norm, voice simplified ordering and collecting them. And big brands like McDonald's adapted to their customer's needs. Find out how from their Digital Portfolio Manager.

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Can Voice Become The New Contactless Payment?

October 28, 2021 • 34 mins

While banks are slowly adopting voice-first technology to identify and relieve customer pain points, we take an exclusive peek inside the industry with Dr. Robin Kiera, finance specialist, founder of Digitalscouting and renowned global speaker.

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Reviving Travel Through Voice Experiences

October 21, 2021 • 35 mins

In disruptive times, travel companies like Contiki had to readapt. Their Content Marketing Director, Lottie Norman, tells us more about the role of voice in travel, and how they used top-of-funnel content and ambient experiences to keep that wanderlust feeling alive.

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Voice Tech is Transforming Entertainment

October 14, 2021 • 27 mins

Voice changed the way we search for music nowadays. The genre-based approach has been overtaken by mood-centric playlist explorations, while skills like Hand Wash Tunes are connecting fans with artists in innovative contexts.

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How Voice Can Improve Healthcare

October 7, 2021 • 38 mins

The healthcare system has embraced voice like no other. We’re looking at how voice assistants can improve patient care, staff management, and even surgery procedures with Intelligent Health Association founder and book author, Harry P. Pappas.

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Can Voice Bridge the Gap in Retail?

September 30, 2021 • 34 mins

In the past decade, retail has migrated from a physical business to an omni-channel presence, creating a connection gap between brand and consumer. Can voice bridge that gap and add an extra human touch to the way we do e-commerce?

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Voice Tech: From Toy to Marketing Tool

September 23, 2021 • 46 mins

As revealed by our Voice Consumer Index 2021, 91% of voice consumers are already using voice search via a website, mobile app, or smart speaker. So, how can we as marketers use voice tech as a tool to better serve our audience and improve customer experience?

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Talking Shop

Episodes

.css-14f5ked{margin:0;word-break:break-word;display:-webkit-box;-webkit-box-orient:vertical;box-orient:vertical;-webkit-line-clamp:2;overflow:hidden;}Voice Commerce: When Shops Talk Back

.css-r6mb8g{margin:0;word-break:break-word;display:-webkit-box;-webkit-box-orient:vertical;box-orient:vertical;-webkit-line-clamp:1;overflow:hidden;}Ordering McDonald’s Via Voice?

Can Voice Become The New Contactless Payment?

Reviving Travel Through Voice Experiences

Voice Tech is Transforming Entertainment

How Voice Can Improve Healthcare

Can Voice Bridge the Gap in Retail?

Voice Tech: From Toy to Marketing Tool

Popular Podcasts

Voice Commerce: When Shops Talk Back

Ordering McDonald’s Via Voice?