Think Fast Talk Smart: Communication Techniques

Why curiosity is the best way to start a conversation.

No matter how wide political, cultural, and generational divides seem to grow, Fareed Zakaria is convinced: communication has the power to connect.

Zakaria is the host of CNN's Fareed Zakaria GPS, a Washington Post columnist, and author of Age of Revolutions, a book about the seismic societal shifts that define modern history. In his decades of translating complex ge...

Why clarity and authenticity matter more than ever in modern communication.

Clear communication in the age of likes, LLMs, and constant noise isn’t about talking more. For Nick Thompson, it’s about being unmistakably clear and unmistakably yourself.

Thompson, CEO of The Atlantic and former editor-in-chief of Wired, has spent his career shaping stories that hold attention. “Clear beats clever,” he says, stressing that aut...

How to tap the full power of your voice.

Being present in communication isn’t just mental. It’s about the physical energy you bring into a space — particularly, says Patsy Rodenburg, the presence of your voice.

“The physical presence of the human being is the most important thing we have,” says Rodenburg. As a world-renowned expert in voice, speech, and presentation, she has helped everyone from stage actors to prime min...

How to design meetings with purpose so they actually move work forward.

Meetings are a necessary part of work. But for many people, they’re also a major source of frustration. According to Rebecca Hinds, meetings don’t have to feel like a drain—better meetings start when we stop treating them as a default and start designing them with intention.

Hinds is the author of Your Best Meeting Ever: Seven Principles for Designin...

Why your best life isn’t about having the right answers, but about asking the right questions.

Finding meaning and purpose in life isn’t about having all the answers. For Bill Burnett and Dave Evans, it’s about having the courage and curiosity to constantly engage with the questions.

As designers, Burnett and Evans have careers spanning everything from academia to companies like Apple, Electronic Arts, and Hasbro. But be...

How “spaciousness” helps teams move beyond busywork — and build the conditions for honest conversation.

“We’re just so busy right now” is one of the most common reasons cultures don’t change — and it’s exactly what Megan Reitz set out to understand. In her research, she describes two modes of attention at work: doing mode, where focus narrows to tasks, control, and quick progress, and spacious mode, where attention expands,...

Why it’s critical to say what needs to be said — and listen when others do the same.

Speak out, listen up — these are Megan Reitz’s core pillars of workplace communication. According to her, healthy organizations are only possible when everyone can say what they think, and they know they’ll be heard.

Reitz is an academic and author whose work focuses on creating workplaces where all voices are heard and valued. Her lates...

Why it’s not about being born a great communicator, but becoming one.

The greatest communicators aren’t always great from the start. As Lerone Martin knows, even the great Martin Luther King Jr. had to practice before he could persuade.

Martin is the Martin Luther King Jr. Centennial Professor at Stanford, and as director of the King Research and Education Institute, he has spent years studying how King developed his bri...

Why being kind is the best investment.

Can kindness be a company’s competitive advantage? Bonnie Hayden Cheng says yes — and she’s got a business metric to prove it: return on kindness.

Cheng is a professor of management at City University of Hong Kong who researches how workplace behaviors affect interpersonal dynamics and well-being. In her book, The Return on Kindness, she explores how organizations that foster a cult...

The keys to communicating clarity, not confusion.

What separates communicators who clarify from those who confuse? The ability to “Simplify complexity,” says Adam Bryant. “I don't think you can be an effective leader if you can't do that.”

Bryant is a senior managing director at the ExCo Group and former New York Times journalist who interviewed over 500 CEOs for his renowned Corner Office column. Through those conversations...

How to have more open conversations about money.

Talking about money is taboo for many people. But according to Wendy De La Rosa, financial well-being only starts when we break the silence around finance.

De La Rosa is a professor at the Wharton School at the University of Pennsylvania and a co-founder of the Common Cents Lab, an initiative aiming to increase financial well-being for low- to moderate-income people. For ma...

Our 10 favorite communication insights from 2025.

The most transformative communication insights are the ones we actually remember to use. That’s why host Matt Abrahams is taking stock of his favorite communication tips from this year, so we can carry them into the next.

In this annual Think Fast, Talk Smart tradition, Abrahams shares his top 10 communication insights from guests over the past year, from facilitating connect...

Presenting complex information for your audience to understand.

As communicators, we often need to take complex information (e.g., financial, technical, or scientific) and make it more understandable for our audience – we’re experts and they likely aren’t. But having so much knowledge on the topics we discuss can often make the job more difficult: we dive in too quickly, forget about our audience's needs, or use jargon that...

Why good communication requires presence, not performance.

Effective communication isn't about perfecting your performance. According to Dr. Kate Mason, it's about being powerfully present.

Mason is a world champion debater, executive communication coach, and author of the book Powerfully Likeable. In her work coaching senior executives to communicate more effectively, she emphasizes that it’s not about creating a perfor...

Celebrate our 250th episode with expert strategies that make tough conversations easier — and more meaningful.

Some of the most meaningful shifts in how we communicate come from the moments that challenge us the most. In this special 250th episode of Think Fast Talk Smart, Matt Abrahams reflects on the insights that have shown him how conflict can become a catalyst for clarity, connection, and even compassion.

From Amy Gall...

The right rituals—and the right conversations—can transform how your team collaborates.

Strong collaboration starts with thoughtful practices and clear communication. As Molly Sands, Head of the Teamwork Lab at Atlassian, emphasizes, the teams that thrive are the ones that regularly pause to align on what matters and how they’re progressing. “You want to know if you’re making progress,” she notes, “and you want ways to ...

The secret to effective teamwork and collaboration.

To collaborate, we have to communicate. As Molly Sands knows, “The more that we can get on the same page, the more effective we are.”

Sands is a behavioral scientist and the head of the Teamwork Lab at Atlassian, where she researches how teams can collaborate more effectively and efficiently, especially in distributed and hybrid work environments. As she’s seen in her r...

Two new Think Fast Talk Smart AI tools put communication skills to the test in real time.

Technology promises many things, but few experiments illustrate its potential more vividly than a coach in conversation with his own digital counterpart. In this episode, Matt Abrahams introduces two new AI-powered tools from the Think Fast Talk Smart Online Learning Community: Coach Matt and Chat Matt. Trained on years of Matt’s c...

Why good communication is the key to good communities.

Community and communication go hand-in-hand. For Sandy Pentland, the culture and cohesion of any group “has to do with the stories [people] tell each other.”

Pentland is a professor at MIT, where he helped create and direct the MIT Media Lab. As a pioneer in computational social science, he’s using data to map social networks and decode communication. In his latest b...