INNsider Tips
Welcome to INNsider Tips. These will be short, bite-size weekly podcasts that are designed to help you, independent hotel, resort, inn bed & breakfast etc. owners and managers grow your property’s success. Many of the tips I will be sharing come from decades of experience and the achievement of established larger brands. To take advantage, make sure to subscribe. You will be able to find them by signing up at keystonehpd.com, YouTube and the INNsider Tips Podcast.
Episodes
July 24, 2023 • 5 mins
Welcome to INNsider Tips.
In today’s INNsider Tip, I will talk about How to Overcome Objections When Upselling.
Before I let you go, I wanted to tell you we’ll be taking a short hiatus and this will be our last episode until mid-September.
No. we are not taking a tour of Europe or running away to a secluded tropical island.
We’ve been listening and are going to be revamping Keystone Hospitality Property Development.
While you are hope...
In today’s INNsider Tip, I will talk about How to Overcome Objections When Upselling.
Before I let you go, I wanted to tell you we’ll be taking a short hiatus and this will be our last episode until mid-September.
No. we are not taking a tour of Europe or running away to a secluded tropical island.
We’ve been listening and are going to be revamping Keystone Hospitality Property Development.
While you are hope...
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July 17, 2023 • 3 mins
Welcome to INNsider Tips.
In today’s INNsider Tip, I will talk about The Mechanics of Upselling.
Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/the-mechanics-of-upselling-innsider-tips-064
Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips
Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//...
In today’s INNsider Tip, I will talk about The Mechanics of Upselling.
Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/the-mechanics-of-upselling-innsider-tips-064
Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips
Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystonehpd.com//...
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July 10, 2023 • 3 mins
Welcome to INNsider Tips.
In today’s INNsider Tip, I will talk about How to Upsell at Your Property.
Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/how-to-upsell-at-your-property-innsider-tips-063
Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips
Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystoneh...
In today’s INNsider Tip, I will talk about How to Upsell at Your Property.
Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/how-to-upsell-at-your-property-innsider-tips-063
Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips
Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystoneh...
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July 3, 2023 • 3 mins
Welcome to INNsider Tips.
In today’s INNsider Tip, I will talk about How to Respond to Negative Reviews.
Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/how-to-respond-to-negative-reviews-innsider-tips-062
Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips
Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://k...
In today’s INNsider Tip, I will talk about How to Respond to Negative Reviews.
Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/how-to-respond-to-negative-reviews-innsider-tips-062
Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips
Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://k...
Mark as Played
June 26, 2023 • 3 mins
Welcome to INNsider Tips.
In today’s INNsider Tip, I will talk about How to Handle Negative Reviews.
Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/how-to-handle-negative-reviews-innsider-tips-061
Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips
Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystoneh...
In today’s INNsider Tip, I will talk about How to Handle Negative Reviews.
Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/how-to-handle-negative-reviews-innsider-tips-061
Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips
Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://keystoneh...
Mark as Played
June 19, 2023 • 4 mins
Welcome to INNsider Tips.
In today’s INNsider Tip, I will talk about The Most Common Hospitality Property Complaints.
Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/the-most-common-hospitality-property-complaints-innsider-tips-060
Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips
Did you get your copy of the “How to Improve Your Hospitality Propertie...
In today’s INNsider Tip, I will talk about The Most Common Hospitality Property Complaints.
Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/the-most-common-hospitality-property-complaints-innsider-tips-060
Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips
Did you get your copy of the “How to Improve Your Hospitality Propertie...
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June 12, 2023 • 4 mins
Welcome to INNsider Tips.
In today’s INNsider Tip, I will talk about Tips For When Guests are Complaining.
Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/tips-for-when-guests-are-complaining-innsider-tips-059
Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips
Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https...
In today’s INNsider Tip, I will talk about Tips For When Guests are Complaining.
Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/tips-for-when-guests-are-complaining-innsider-tips-059
Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips
Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https...
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June 5, 2023 • 4 mins
Welcome to INNsider Tips.
In today’s INNsider Tip, I will talk about Training Employees To Ask For Complaints.
Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/training-employees-to-ask-for-complaints-innsider-tips-058
Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips
Did you get your copy of the “How to Improve Your Hospitality Properties Success” eb...
In today’s INNsider Tip, I will talk about Training Employees To Ask For Complaints.
Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/training-employees-to-ask-for-complaints-innsider-tips-058
Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips
Did you get your copy of the “How to Improve Your Hospitality Properties Success” eb...
Mark as Played
May 29, 2023 • 3 mins
Welcome to INNsider Tips.
In today’s INNsider Tip, I will talk about How to Get Guests to Tell You Their Complaints.
Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/how-to-get-guests-to-tell-you-their-complaints-innsider-tips-057
Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips
Did you get your copy of the “How to Improve Your Hospitality Properties ...
In today’s INNsider Tip, I will talk about How to Get Guests to Tell You Their Complaints.
Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/how-to-get-guests-to-tell-you-their-complaints-innsider-tips-057
Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips
Did you get your copy of the “How to Improve Your Hospitality Properties ...
Mark as Played
May 22, 2023 • 3 mins
Welcome to INNsider Tips.
In today’s INNsiderTip, I will talk about How to Get Guests to Tell You Their Complaints.
Continue watching, reading or listening, and I'll share some other ideas we have seen …
https://keystonehpd.com/how-to-handle-customer-complaints-innsider-tips-056
Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips
Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://k...
In today’s INNsiderTip, I will talk about How to Get Guests to Tell You Their Complaints.
Continue watching, reading or listening, and I'll share some other ideas we have seen …
https://keystonehpd.com/how-to-handle-customer-complaints-innsider-tips-056
Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips
Did you get your copy of the “How to Improve Your Hospitality Properties Success” ebook?
https://k...
Mark as Played
May 15, 2023 • 4 mins
Welcome to INNsider Tips.
In today’s INNsider Tip, I will talk about More Ways to Surprise Guests.
In the last INNsider Tips episode #54, I talked about ways to surprise guests.
Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/more-ways-to-surprise-guests-innsider-tips-055
Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips
Take advantage of the Courses ...
In today’s INNsider Tip, I will talk about More Ways to Surprise Guests.
In the last INNsider Tips episode #54, I talked about ways to surprise guests.
Continue watching, reading or listening, and I'll, and I'll share some other ideas we have seen …
https://keystonehpd.com/more-ways-to-surprise-guests-innsider-tips-055
Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips
Take advantage of the Courses ...
Mark as Played
May 8, 2023 • 2 mins
Welcome to INNsider Tips.
In today’s INNsider Tip, I will talk about Ways to Surprise Your Guests.
Continue watching, reading or listening, and I'll, and I'll share ways to surprise your guests …
https://keystonehpd.com/ways-to-surprise-your-guests-innsider-tips-054
Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips
Did you get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
https://keystonehpd....
In today’s INNsider Tip, I will talk about Ways to Surprise Your Guests.
Continue watching, reading or listening, and I'll, and I'll share ways to surprise your guests …
https://keystonehpd.com/ways-to-surprise-your-guests-innsider-tips-054
Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips
Did you get your copy of the “How to Improve Your Hospitality Properties Success” e-book?
https://keystonehpd....
Mark as Played
May 1, 2023 • 4 mins
Welcome to INNsider Tips.
In today’s INNsider Tip, I will talk about More Ways to Empathize with Your Guests.
In the last INNside Tips episode #52, I shared six ways to empathize with your guests.
Continue watching, reading or listening, and I'll give you seven more ways you can use to empathize with your guests …
https://keystonehpd.com/more-ways-to-empathize-with-your-guests-innsider-tips-053
Sign up for INNside Tips
https://keystoneh...
In today’s INNsider Tip, I will talk about More Ways to Empathize with Your Guests.
In the last INNside Tips episode #52, I shared six ways to empathize with your guests.
Continue watching, reading or listening, and I'll give you seven more ways you can use to empathize with your guests …
https://keystonehpd.com/more-ways-to-empathize-with-your-guests-innsider-tips-053
Sign up for INNside Tips
https://keystoneh...
Mark as Played
April 24, 2023 • 4 mins
Welcome to INNsider Tips.
In today’s INNsider Tip, I will talk about How to Empathize with Your Guests.
A great hospitality property employee is one who has the ability to be compassionate.
To empathize with your guests.
Continue watching, reading or listening, and I'll, and I'll share tips you can use to empathize with your guests …
https://keystonehpd.com/how-to-empathize-with-your-guests-innsider-tips-052
Sign up for INNsider Tips
ht...
In today’s INNsider Tip, I will talk about How to Empathize with Your Guests.
A great hospitality property employee is one who has the ability to be compassionate.
To empathize with your guests.
Continue watching, reading or listening, and I'll, and I'll share tips you can use to empathize with your guests …
https://keystonehpd.com/how-to-empathize-with-your-guests-innsider-tips-052
Sign up for INNsider Tips
ht...
Mark as Played
April 17, 2023 • 3 mins
Welcome to INNsider Tips.
In today’s INNsider Tip, I will talk about Is Your Customer Service Working.
Is there a way to tell if your customer service is working?
Continue watching, reading or listening, and I'll and I'll explain …
https://keystonehpd.com/is-your-customer-service-working-innsider-tips-051
Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips
Did you get your copy of the “How to Improve Your Hospitality Propertie...
In today’s INNsider Tip, I will talk about Is Your Customer Service Working.
Is there a way to tell if your customer service is working?
Continue watching, reading or listening, and I'll and I'll explain …
https://keystonehpd.com/is-your-customer-service-working-innsider-tips-051
Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips
Did you get your copy of the “How to Improve Your Hospitality Propertie...
Mark as Played
April 10, 2023 • 2 mins
Welcome to INNsider Tips.
In today’s INNsider Tip, I will talk about How to Enhance Your Business.
Operating a successful hospitality property just got easier.
You’re a heartbeat away from the crucial training, advice & support you need to plan, create & grow a prosperous and rewarding, hotel, resort, inn or bed & breakfast.
Does any of this sound familiar?
You have a great idea for a hospitality property, but don't know whe...
In today’s INNsider Tip, I will talk about How to Enhance Your Business.
Operating a successful hospitality property just got easier.
You’re a heartbeat away from the crucial training, advice & support you need to plan, create & grow a prosperous and rewarding, hotel, resort, inn or bed & breakfast.
Does any of this sound familiar?
You have a great idea for a hospitality property, but don't know whe...
Mark as Played
April 3, 2023 • 6 mins
Welcome to INNsider Tips.
In today’s INNsider Tips, I will talk about Policy for Using Hotel Telephone.
This may sound like a strange concept to some, but there are still properties that use phones.
Why?
Continue watching, reading or listening, and I'll and I'll explain …
https://keystonehpd.com/policy-for-using-hotel-telephone-innsider-tips-049
Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips
Did you get your copy of the “H...
In today’s INNsider Tips, I will talk about Policy for Using Hotel Telephone.
This may sound like a strange concept to some, but there are still properties that use phones.
Why?
Continue watching, reading or listening, and I'll and I'll explain …
https://keystonehpd.com/policy-for-using-hotel-telephone-innsider-tips-049
Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips
Did you get your copy of the “H...
Mark as Played
March 27, 2023 • 5 mins
Welcome to INNsider Tips.
In today’s INNsider Tip, I will talk about Improving the Work Atmosphere.
Enhancing the work atmosphere, how can you do this? You can start by having fun.
Continue watching, reading or listening, and I'll share examples of other things you could try…
https://keystonehpd.com/improving-the-work-atmosphere-innsider-tips-048
Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips
Did you get your copy of the...
In today’s INNsider Tip, I will talk about Improving the Work Atmosphere.
Enhancing the work atmosphere, how can you do this? You can start by having fun.
Continue watching, reading or listening, and I'll share examples of other things you could try…
https://keystonehpd.com/improving-the-work-atmosphere-innsider-tips-048
Sign up for INNsider Tips
https://keystonehpd.com/innsider-tips
Did you get your copy of the...
Mark as Played
March 20, 2023 • 4 mins
Welcome to INNsider Tips.
In today’s INNsider Tip, I will talk about Dealing With Emotions On The Job.
Being friends with your employees is great, letting them know they can talk to you at any time is very important, but what is also very important is that you're the boss. You are running a business, this is your livelihood; you have to be professional.
With any independent operation and different personalities, this can be really di...
In today’s INNsider Tip, I will talk about Dealing With Emotions On The Job.
Being friends with your employees is great, letting them know they can talk to you at any time is very important, but what is also very important is that you're the boss. You are running a business, this is your livelihood; you have to be professional.
With any independent operation and different personalities, this can be really di...
Mark as Played
March 13, 2023 • 4 mins
Welcome to INNsider Tips.
In today’s INNsider Tip, I will talk about Employee Responsibility.
If you have utilized the proper hiring process and have incorporated step-by-step and ongoing training, then it should be obvious to your employees that you have a vested interest in them. At this point, employees should have invested interest in your property.
Don't stop there.
Continue watching, reading or listening, and I'll share more way...
In today’s INNsider Tip, I will talk about Employee Responsibility.
If you have utilized the proper hiring process and have incorporated step-by-step and ongoing training, then it should be obvious to your employees that you have a vested interest in them. At this point, employees should have invested interest in your property.
Don't stop there.
Continue watching, reading or listening, and I'll share more way...
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