Peggy and Jeff Winter, senior director, industry strategy, manufacturing, Hitachi Solutions, talk about servitization. He says this concept has become pretty popular in recent years, but what most people don’t realize is it was first described in the 1960s and then nothing really happened much until the 1980s. Now, it means capturing and harnessing the power of data to offer a completely new way of providing value to customers above and beyond the sale of a product through the entire lifecycle.
They also discuss:
- How many companies will generate total revenue from digital products, services, and experiences by 2026.
- The types of servitization, case studies, and why hardware companies need to rethink their strategies.
- The differences between servitization and connected products.
(8/29/23 - 836)
IoT, Internet of Things, Peggy Smedley, artificial intelligence, machine learning, big data, digital transformation, cybersecurity, blockchain, 5G, cloud, sustainability, future of work, podcast, Jeff Winter, Hitachi Solutions, worker of tomorrow
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