Taylor Swift Breaks Silence Following Eras Tour Ticket Pre-Sale

Taylor Swift is breaking her silence over the messy ticket sales for her highly-anticipated Eras Tour after many fans were left disappointed after not getting tickets.

The "Anti-Hero" singer took to her Instagram Stories on Friday (November 18) to address fans concerns about the "excruciating" situation, saying she is "pissed off" with off Ticketmaster handled ticket sales for the 2023 tour.

"Well. It goes without saying that I'm extremely protective of my fans. We've been doing this for decades together and over the years, I've brought so many elements of my career in house," she said. "I've done this SPECIFICALLY to improve the quality of my fans' experience by doing it myself with my team who care as much about my fans as I do. It's really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse."

Fans were left disappointed after experiencing delays, ticket sale cancellations and astronomical prices during the chaotic ticket pre-sale earlier this week. The demand was reportedly so high that Ticketmaster canceled Friday's public on-sale, citing in a Twitter statement "insufficient remaining ticket inventory to meet that demand."

"There are a multitude of reasons why people had such a hard time trying to get tickets and I'm trying to figure out how this situation can be improved moving forward," Swift said. "I'm not going to make excuses for anyone because we asked them, multiple times, if they could handle this kind of demand and we were assured they could. It's truly amazing that 2.4 million people got tickets, but it really pisses me off that a lot of them feel like they went through several bear attacks to get them."

Swift then went on to address fans who didn't get a chance to buy a ticket, whether from the long queues during pre-sales or after Ticketmaster abruptly canceled the general sale.

"And to those who didn't get tickets, all I can say is that my hope is to provide more opportunities for us to all get together and sing these songs," she said. "Thank you for wanting to be there. You have no idea how much that means."